Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed. What will I be doing? Identify and solve team, organisational, and business automation and integration problems. Design, build, and own efficient and easy-to-maintain automations and integratio
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The Team We are Datadog’s in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential partners and ensuring that our integration ecosystem is high-performing, secure, and valuable. Partner Technology Solutions Engineers (TSEs) are the technical bridge between Datadog and our third-party developer community. We act as consultants, helping partners build world-class monitoring solutions on the Integration Developer Platform (IDP) . The Opportunity Datadog is looking for a Partner Technology Solutions Engineer to join our fast-paced team. You will be the primary technical contact for our partners, guiding them through the entire integration lifecycle—from initial architectural design to final publication on the Datadog Marketplace. This is a unique role that combines deep technical troubleshooting with high-level consulting and platform advocacy. You will work directly with external developers and see your contributions immediately reflected in the Datadog ecosystem. You Will Act as the technical lead for partners, advising on OAuth flows, log pipelines, OpenTelemetry, and agent-based vs. API-based configurations Perform architectural assessments and deep-dive code reviews for partner integrations in the integrations-extras and marketplace repositories, ensuring they meet our Quality Rubric Solve complex technical challenges for partners via Zendesk, Slack, and dedicated technical consultations Identify friction points in our Integration Developer Platform (IDP) and partner with our internal Product and Engineering teams to build a better developer experience Maintain public-facing developer documentation and internal tracking systems ( JIRA ) to ensure transparency and scale You Are A technical expert with 3+ years of experience in a technical role (Support Engineering, Solutions Architecture, or Software Development) Proficient in at least one language (Python or Go preferred) An observability enthusiast who unders
As a Cloud Security Engineer you will partner with different stakeholders across the organization to secure our cloud infrastructure. As part of the Platform Security organization we secure the building blocks of Datadog’s applications and infrastructure. We do this by building solutions to solve systemic risks and combine an approach of making the secure path easier and the insecure path harder to secure and accelerate the business. We regularly partner with the most bleeding edge internal products and are working to solve and build solutions to enable our safe usage of AI. We also develop AI based solutions to enable security at scale. We are looking for a Service Mesh and Kubernetes focused security specialist to help round out an incredibly strong infrastructure security focused group. You will rotate through a variety of internal projects and gain deep exposure to Datadog’s infrastructure. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Solve our most challenging cloud infrastructure security problems starting with our core building blocks and golden paths. Enable our engineers to build and ship secure solutions quickly. Build and extend Datadog’s Platform Security solutions. Leverage and influence the direction of Datadog’s products to secure our infrastructure, and provide internal feedback that enables our teams to improve the products for ourselves and our customers. Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or related scientific field or equivalent professional experience. Passionate about advocating for and implementing solutions to complex problems, at-scale, in a large multi-cloud environment. You don’t want to just provide security recommendations, you want to help imple
As a Platform Security Engineer you will partner with different stakeholders across the organization to secure our infrastructure and application components of the Datadog platform. As part of the Platform Security organization we secure the building blocks of Datadog’s applications and infrastructure. We do this by building solutions solving systemic risks making the secure path easier and the insecure path harder. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Solve our most challenging cloud infrastructure security & application security problems starting with our core building blocks and golden paths. Enable our engineers to build and ship secure solutions quickly. Build and extend Datadog’s Platform Security solutions. Leverage and influence the direction of Datadog’s products to secure our infrastructure, and provide internal feedback that enables our teams to improve the products for ourselves and our customers. Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or related scientific field or equivalent professional experience. You don’t want to just provide security recommendations, you want to help implement solutions to solve systemic issues. Passionate about advocating for and implementing solutions to complex security problems, at-scale, in a large multi-cloud self-managed Kubernetes environment. Proven experience in securing enterprise SaaS applications including securing the underlying authentication flows, authorization patterns, and input validation at API boundaries. Demonstrated experience in securing the deployment & management mechanisms for software and infrastructure changes. Familiarity with common security frameworks such as OWASP, MITRE ATT&CK, PAST
About the team Our Technical Services (TS) team members use their exceptional problem solving and customer service skills in conjunction with their deep technical experience to advise customers and to solve their complex MongoDB problems. The Curriculum Engineer will work closely with this team and the rest of the TS Enablement program in order to create and maintain technical education modules for both new and upskilling team members to perform their support tasks at the highest levels. Responsibilities include designing,creating and delivering interactive internal training modules in cooperation with technical leaders and subject matter experts. We are looking to speak to candidates who are based in Vancouver for our hybrid working model. Responsibilities Develop, maintain, and continually improve internal training materials (videos, slides, reference materials, evaluations, etc.) Identify technical and procedural training needs across the team Help foster a culture of continual learning, skill sharing through live training, coaching and mentoring Build out the training curriculum, module hierarchy and training policies Foster subject-matter expert contributions to the creation and review of technical content Establish and report on training KPIs and success metrics Create environments and technical exercises for hands-on engineering workshops Improve practices and tooling related to the training content lifecycle Evaluate and recommend the most effective delivery methods for training Suggest the appropriate cadence to keep key skills fresh as well as supporting new product and feature readiness across the organization Work with a globally distributed team across multiple time zones Requirements Experience developing and delivering technical education/training Experience consolidating and presenting technical concepts from subject-matter experts Familiarity with course development methodologies Proven success in creating, delivering and man
We are seeking a Staff Site Reliability Engineer to join our growing Gurugram Products & Technology team to provide technical direction, shape architecture, and build key operational foundations of a new platform we are building to make it easier for customers to build AI applications using MongoDB. As a Staff Site Reliability Engineer on this new team, you will be responsible for providing technical leadership for the operational foundations that enable deployment at scale of AI applications. You will own the reliability architecture of the platform as it expands across regions and cloud providers, and set the technical direction for how the platform is operated, including capacity planning, multi-cloud expansion, incident response, and SLO discipline. The platform's SRE team owns the operational foundations: the Kubernetes fleet, networking, observability and alerting, and tenant isolation. MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Position Expectations Own the reliability architecture of the platform across regions and cloud providers Collaborate with the teams building the platform, providing internal support and guidance on operability, capacity, and best practices Set operational standards for the team: on-call quality, incident response, SLO discipline Mentor and technically develop the SRE team Participate in a 24/7 on-call rotation to resolve issues involving platform infrastructure Qualifications 10+ years of experience working on software and operating distributed systems, with deep Kubernetes expertise, including designing or evolving multi-cluster platforms Proficiency in Python, Go, or a similar programming language Understand workload isolati
The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model. This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, remotely in the United States region, or our European office in Dublin. Responsibilities Contribute to developing and maintaining a scalable and secure runtime environment on top of Kubernetes that supports product needs across MongoDB Provide internal support for our Kubernetes ecosystem, partnering with engineering teams to help them solve domain-specific problems Participate in a 24/7 on-call rotation to resolve critical issues Prioritize blameless post-mortems and dedicate engineering time to systemic fixes, ensuring you aren’t paged for the same issue twice You may be a good fit if you Have 6+ years of experience in software development and operating distributed systems Are proficient in Go, Python, or a similar language, with a strong commitment to code quality and testing practices (writing unit, integration, and E2E tests) Have deep experience using and extending containerization technologies, preferably Kubernetes Have a solid understanding
We are seeking a Senior Site Reliability Engineer to join our growing Gurugram Products & Technology team to provide technical direction, shape architecture, and build key operational foundations of a new platform we are building to make it easier for customers to build AI applications using MongoDB. As a Senior Site Reliability Engineer on this new team, you will be responsible for enabling deployment at scale of AI applications and improving the performance, scalability, and reliability of the distributed systems infrastructure for this new product. The platform's SRE team owns the operational foundations: the Kubernetes fleet, networking, observability and alerting, and tenant isolation. MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations Operate and improve the multi-tenant Kubernetes infrastructure that runs customer workloads Build for reliability, making services and infrastructure available, resilient, fault-tolerant, and self-healing Identify and configure key metrics to detect incidents and quantify service health, availability, and performance Participate in a 24/7 on-call rotation to resolve issues involving platform infrastructure Mentor early-career SREs and contribute to the team’s operational practices as it grows Qualifications Strong background in software development and operating distributed systems 6+ years of experience building and operating distributed systems, with proficiency in Python, Go, or a similar programming language Experience operating Kubernetes in production and debugging below the abstraction layer, including scheduling, cluster networking, and node-level issues Expertise in cloud infrastructure platforms, in
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Technology, Data and Intelligence Team Message Okta’s Technology, Data and Intelligence (TDI) team delivers the systems, tools, and services that power internal operations across the company. From core infrastructure to enterprise platforms, we partner across functions to drive scale, reliability, and innovation through technology. The Senior Site Reliability Engineer Opportunity Reporting to the Manager, Site Reliability Engineering , this role will help build, improve, and maintain our cloud platform services by designing and implementing complex cloud-based engineering enablement systems. With a strong focus on automation, testing, and operational excellence, you will deliver foundational infrastructure capabilities that enable corporate engineering teams to operate securely, reliably, and at scale. What you'll be doing Secure Cloud Infrastructure & Pipelines: Design, build, and modernize scalable cloud environments and development tools while strictly enforcing security policies and standards for regulated environments. Cross-Functional Collaboration & Advocacy: Partner with software engineering teams to champion DevOps and SRE best practices, deliver excellent internal customer service, and actively contribute to Agile workflows (e.g., demos, architecture sessions). Technical Documentation & Operations: Create and maintain comprehensive technical documentation, including network diagrams, runbooks, and disaster recovery procedures to en
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. What You’ll Be Doing Design, build, and operate highly scalable, reliable, and secure infrastructure powering our production systems across AWS and GCP. Lead major reliability and modernization initiatives, including container platform migrations (e.g., ECS to EKS/GKE) and microservice enablement across multi-cloud environments. Serve as a technical authority in Kubernetes (EKS and GKE), cloud infrastructure (AWS and GCP), and modern CI/CD practices (GitOps, automation pipelines). Partner with development teams to architect and enable microservice-based applications, ensuring production readiness, scalability, and observability. Implement and manage infrastructure as code (Terraform, Ansible) to automate provisioning, scaling, and configuration management across multiple cloud providers. Drive improvements in observability, performance, and cost efficiency through robust monitoring, logging, and alerting systems that span AWS and GCP. Champion SRE best practices — defining SLOs/SLIs, conducting blameless postmortems, and continuously improving incident response. Lead complex technical projects from conception to completion, managing timelines, and technical dependencies across teams. Mentor engineers across teams, fostering a culture of reliability, automation, and continuous learning. Collaborate with security and compliance partners to ensure infrastructure adheres to best practices and standards (e.g., IAM Federation, Workload Identity). Participate in t
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Workforce Identity Cloud Okta Workforce Identity Cloud (WIC) provides easy, secure access for your workforce so you can focus on other strategic priorities—like reducing costs, and doing more for your customers. If you like to be challenged and have a passion for solving large-scale automation, testing, and tuning problems, we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, “If you have to do something more than once, automate it” and who can rapidly self-educate on new concepts and tools. Position Overview: The Site Reliability Engineer (SRE) will play a key role in building and managing Kubernetes platforms that support cloud-native applications and services. This position focuses on architecting and managing reliable, scalable, and secure Kubernetes-based platforms on AWS, ensuring high availability and performance while optimizing costs and automation. The ideal candidate will have hands-on experience with AWS infrastructure, Kubernetes platform creation, Helm charts, Karpenter scaling, and Istio service mesh. Key Responsibilities: Kubernetes Platform Creation: Design, implement, and maintain highly available, scalable, and fault-tolerant Kubernetes platforms. Ensure clusters are optimized for production workloads, providing high resilience and operational efficiency. AWS Infrastructure Management: Build, manage, and optimize AWS cloud infrastructure, including EKS,ECS, S3, VPCs, RDS, IAM, and more. Implement b
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. What You’ll Be Doing Design, build, and operate highly scalable, reliable, and secure infrastructure powering our production systems across AWS and GCP. Lead major reliability and modernization initiatives, including container platform migrations (e.g., ECS to EKS/GKE) and microservice enablement across multi-cloud environments. Serve as a technical authority in Kubernetes (EKS and GKE), cloud infrastructure (AWS and GCP), and modern CI/CD practices (GitOps, automation pipelines). Partner with development teams to architect and enable microservice-based applications, ensuring production readiness, scalability, and observability. Implement and manage infrastructure as code (Terraform, Ansible) to automate provisioning, scaling, and configuration management across multiple cloud providers. Drive improvements in observability, performance, and cost efficiency through robust monitoring, logging, and alerting systems that span AWS and GCP. Champion SRE best practices — defining SLOs/SLIs, conducting blameless postmortems, and continuously improving incident response. Lead complex technical projects from
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Federal SRE Team We are looking for an experienced Staff Site Reliability Engineer to join Okta's Federal SRE team for the Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. The Staff SRE, Classified Opportunity This role is ideal for an engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a technical leader within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. The ideal candidate exemplifies the philosophy of "if you have to do it more than once, automate it" and possesses a strong passion for continuous improvement, operational excellence, and software engineering. Security Clearance: Active U.S. TS/SCI clearance with Full Scope Poly Compliance Expertise: Proven experience navigating Federal and DoD compliance frameworks, specifically FedRAMP and Impact Level 6 (IL6) What you’ll be doing: Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in an on-call rotation supporting hi
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Team The Site Reliability team is dedicated to architecting and owning the foundational infrastructure tooling and CI/CD platforms that support Okta’s SRE ecosystem. In this development-focused role, you will leverage a modern tech-stack to build durable, automated systems that maximize platform reliability and engineering velocity. The ideal candidate is someone who enjoys analyzing systems and identifying areas of opportunity to improve system performance, availability and capacity. They are part systems administrator, part network administrator, and part developer. What you’ll be doing Maintain a highly available cloud infrastructure edge for the Okta identity platform Automate AWS infrastructure with Terraform and/or Chef Evolve the system by introducing changes to improve efficiency, scalability, and velocity What you’ll bring to the role 8+ years of operations experience configuring, deploying, monitoring and troubleshooting applications and
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Database Reliability Engineer (DBRE) Experience Level: Mid–Senior (4+ years PostgreSQL experience) About the Role We are looking for a highly skilled Database Reliability Engineer (DBRE) with deep expertise in PostgreSQL at scale and solid experience with MySQL. In this role, you will design, operationalize, and optimize the data persistence layer that powers our large-scale, mission-critical systems. You will work closely with SRE, Platform, and Engineering teams to ensure performance, reliability, automation, and operational excellence across our database environment. This is a hands-on engineering role focused on building resilient data infrastructure, not just administering it. Responsibilities: Architecture, Reliability & Performance Design, implement, and operate highly available PostgreSQL clusters (physical replication, logical replication, sharding/partitioning, failover automation). Optimize query performance, indexing strategies, schema design, and storage engines. Perform capacity planning, growth forecasting, and workload modeling. Own high-availability strategies including automatic failover, multi-AZ/multi-region setups, and disaster recovery. Automation & Tooling Develop automation for any and all tasks including but not limited to: provisioning, configuration, backups, failovers, vacuum tuning, and schema management using tools such as Terraform, Ansible, Kubernetes Operators, or custom tooling. Build monitoring, alerti
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