Quality Management Manager in India

Job Title Project Manager – CAPA & Complaints Job Description Project Manager – CAPA & Complaints Your Role: Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality. Identify recurring CAPA themes and opportunities for systemic improvement. Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes. Maintain CAPA dashboards and management reporting. Drive accountability across CAPA action owners. Own and track business KPIs related to complaint and investigation timelines, quality, and throughput. Provide regular KPI, progress, and risk updates to leadership and key stakeholders. Drive timely closure of complaints and investigations through structured follow-up with action owners. You're the Right Fit If: Bachelor's or Master's degree in Mechanical/Electronics Engineering Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices. Strong knowledge of Quality Management Systems and risk-management principles. Skills : Strong data analytics skills with the ability to derive insights from operational and performance data. Excellent stakeholder management and communication skills across multiple organizational levels. Strong presentation and reporting capabilities, including development of executive-level dashboards and updates. Proven ability to drive accountability and coordinate cross-functional teams without direct authority. Experience in process improvement, operational excellence, and AI

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are looking for a high-ownership leader to drive growth, retention, and recurring revenue for the soundbox subscription business. The role requires managing the complete merchant subscription lifecycle, including acquisition quality, renewals, merchant engagement, churn reduction, and operational execution. Key Responsibilities - Subscription Growth: Drive merchant onboarding, ensure high-quality acquisition, improve activation-to-paid conversion, and expand the active merchant base. - Retention & Renewals: Improve renewal rates, reduce churn, and build win-back strategies for inactive merchants. - Merchant Lifecycle Management: Own the end-to-end journey, ensure active product usage, and coordinate service support to improve satisfaction. - Revenue Ownership: Drive Monthly Recurring Revenue (MRR), improve collections efficiency, and monitor subscription funnel metrics. - Team Management: Manage field sales and retention teams, monitor productivity, and drive performance reviews. - Analytics & Governance: Analyze churn and activation trends, track performance dashboards, and identify fraud or activation risks. Preferred Skills • Strong analytical and problem-solving capabilities • Hands-on experience with SQL, dashboards, reporting, and business analytics • Expertise in building automated reporting frameworks and KPI monitoring systems • Ability to convert large datasets into actionable business insights and growth opportunities • Experience managing retention, renewals, collections, pricing, or revenue growth initiatives at scale • Strong ownership mindset with a track record of driv

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. What you’ll do: Manage end-to-end release cadences for both DataHub Core (OSS) and our Managed Cloud Coordinate cross-functional teams including engineering, product, QA, DevOps, documentation, and customer success Define Quality Gates: Establish the "Go/No-Go" criteria that ensure every release is rock-solid Build Automation: Design the dashboards and runbooks that turn manual release chaos into a streamlined machine Risk Mitigation: Identify breaking changes and dependency conflicts before they hit production Serve as the central point of contact for all release-related questions and updates Facilitate release retrospectives and drive continuous improvement initiatives Required Qualifications 5+ years of experience in technical program management or release management roles Proven track record of managing complex software releases in fast-paced startup environments Deep understanding of software development lifecycles, CI/CD practices, and DevOps principles Experience with both open-source and enterprise software release models is a strong plus Strong technical background with ability to understand architecture, dependencies, and technical trade-offs Excellent project management skills with proficiency in tools like Jira, Linear, or similar Outstanding commun

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: The Credit Risk Product Team is at the core of our lending operations, ensuring that our risk assessment models are efficient, scalable, and compliant with regulatory frameworks. The team collaborates closely with data scientists, engineers, and business stakeholders to develop and enhance credit risk models, decisioning frameworks, and risk mitigation strategies. By leveraging advanced analytics and machine learning, the team continuously refines underwriting processes to optimize loan performance and reduce defaults. About the Role: We are looking for a rockstar Senior Product Manager – Lending Risk to lead the Merchant Lending Risk charter at Paytm. You will own the risk product strategy that powers unsecured merchant loans, balancing aggressive growth with rock-solid credit quality and regulatory integrity, while partnering closely with Risk, Data Science, Engineering & Business. Key Responsibilities: * Define and drive the product roadmap for merchant lending risk. * Build and scale rule engines (BRE), decision engines, and model orchestration layers. * Implement audit-ready decision logs and explainability layers. * Build robust policy versioning and experimentation infrastructure. * Lead a team of credit risk analysts owning underwriting, risk, fraud, and monitoring. Requirements: * 5+ years of product management experience in the consumer or fintech industry. * Strong experience in unsecured merchant or SME lending preferred * Strong analytical and structured thinking ability. Why join us •A collaborative output driven program that brings cohesiveness across businesses through tech

About Us Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role We are looking for a strategic, customer-focused and data-driven Product Manager to own and scale products and experiences for Paytm’s offline merchant ecosystem. The role will be responsible for defining product strategy, identifying customer and business opportunities, building product roadmaps and driving end-to-end execution across the product lifecycle. The candidate will work closely with Engineering, Design, Data, Business, Operations and other cross-functional teams to build products that improve merchant adoption, engagement, productivity and retention. The ideal candidate will combine strong product thinking with analytical ability, customer empathy and execution excellence. This is a high-ownership role that requires the ability to translate complex business problems and merchant needs into simple, scalable and impactful product solutions. Key Responsibilities Own the end-to-end product lifecycle across discovery, ideation, prioritization, development, launch and continuous iteration. Define product vision, strategy and roadmap for key merchant-facing products and journeys within the Offline Merchants / EDC ecosystem. Identify merchant pain points and business opportunities through customer research, product analytics, market insights and stakeholder inputs. Translate customer and business requirements into clear product requirements, user stories, product specifications and actionable roadmaps. Work closely with Engineering, Design, Data Science, Business, Operations and other teams to drive timely and high-quality product execution. Define and track key product metrics across acquis

DGM - Mine Operations encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 47496

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 57662

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 57325

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 57132

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 57097

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 55748

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 55751

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 55266

Assistant Manager encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 55265

Shift In charge encompasses overseeing all aspects of mining operations, from planning and execution to resource management and quality control. Responsible for ensuring adherence to approved plans and safety protocols, the Manager directs drilling, blasting, and coal seam removal activities, guiding shift leaders to meet production targets. Collaborating closely with colliery engineers, they facilitate continuous improvement initiatives and preparatory works, while also managing equipment maintenance and contractor relations. The Manager plays a pivotal role in driving productivity, cost reduction, and safety enhancement measures, ensuring compliance with regulatory guidelines and DGMS standards. Source: Adani Group | Job ID: 53437