Quality System Specialist Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Data Scientist on the CX Consumer Analytics team, you will serve as the foundational link between CX operations and top-line financial impact, owning the revenue calibration models, experimentation frameworks, and behavioral intelligence that connect every customer support interaction to Coinbase's asset accumulation flywheel. You will partner closely with CX Analytics Engineers, Program Managers, and Product teams to translate complex operational and behavioral data into defensible, executive-ready insights that drive measurable improvements in retention, product adoption, and automation quality. What you'll do: Own and evolve CX's Downstream Impact of Support (DSI) revenue calibration models, translating support interaction data into quantified revenue signals. Design and execute causal inference frameworks and experiments to measure the incremental impact of CX programs (Concierge, Proactive Outreach, automation interventions) on customer retention and product engagement. Build and maintain LLM-powered classification pipelines for CX contact taxonomy, customer friction detection, and issue attribution, partnering with Analytics Engineers to productionize models into CX's governed Source of Truth infrastructure. Partner with CX Program Managers and Product teams to define segmentation models and behavioral signals that enable personalized experiences an

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. CXI is responsible for transforming Coinbase Customer Support from a reactive operations center into a highly effective, AI-powered support experience that is better for customers and more efficient for Coinbase. You'll create strategies for challenges where the solution is not yet well understood, independently plan programs with dependencies across product groups, and execute complex initiatives that require synchronizing timelines across multiple teams. This role is the connective tissue between CXI's intelligence layer and the engineering and product teams that build the AI infrastructure, and you will own overall project management, comms, status updates, key milestone dates, and cross-functional deliverables. What you'll do: Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives and innovative solutions to CX challenges, while executing ongoing and annual roadmapping for priority programs across multiple product areas and holding the line on quality across product and operational areas. Own a large portfolio of agent tooling and SaaS initiatives spanning AI automation, customer/agent insights, ana

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Stablecoin team builds and operates Coinbase Custom Stablecoins (CCS), the platform that lets partners launch their own branded, USDC-backed stablecoins on Coinbase's infrastructure. As a Software Engineer on this team within the Developer group, you'll build and extend the backend services and onchain contracts that power issuance, reserves, minting and burning, and rewards distribution for a fast-growing roster of partners. What you'll do: Build and extend smart contract functionality for minting, burning, and safeguarding custom stablecoin supply, working closely with senior engineers on design and security review. Implement backend services that power onboarding, issuance, reserve accounting, and rewards distribution. Collaborate with engineers, designers, and product managers to turn the stablecoin roadmap into shipped features every quarter. Develop reporting, monitoring, and internal tooling that improve reliability and operational excellence for the team. Write high-quality, well-tested code across both backend and smart contract surfaces. Required Skills and Experience: 2+ years of experience building and maintaining production backend services. Exposure to writing, testing, or deploying smart contracts (Solidity or similar EVM languages), or demonstrated ability to ramp quickly in new technical domains with mentorship. Comfort working within a service-o

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase's Financial Services & Loyalty (FSL) team is building the products that make Coinbase the best place to deposit, hold, and grow your money. As a Design Lead on the Financial Services & Loyalty team within the Consumer & Business group, you'll own design strategy and team leadership for the Loyalty pillar, including Coinbase One (CB1) membership, CB1 Card, and Advocacy. You'll drive the vision, quality bar, and execution for our most impactful consumer products! Lead design strategy and execution across Coinbase One membership, CB1 Card, and the broader Loyalty surface area, spanning multiple product and engineering pods Partner with senior Product and Engineering leads to shape roadmaps, drive alignment, and represent design in leadership forums Drive 0-to-1 strategic design work including membership evolution, retention mechanics, and rewards experiences Set and maintain a high quality bar across all Loyalty surfaces through structured review processes (design crits, DRRs, workbench sessions) Represent Loyalty design in exec-level reviews and cross-functional leadership syncs Required Skills and Experience: 8+ years of product design experience Proven track record leading design for subscription, loyalty, or membership products at scale (1M+ users) Experience partnering with senior product and engineering leaders to shape strategy, d

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Automation team within Enterprise Applications & Architecture engineers seamless, intelligent customer experiences by maximizing automation across support surfaces. As Senior Product Manager for the Help Center, you’ll own Coinbase’s primary self-service channel—where most customers first seek support. You’ll drive Automation Rate and customer satisfaction by building AI-powered search, personalized article experiences, and self-service workflows that resolve issues before they reach an agent. What you’ll do Own the Help Center roadmap across search quality, article strategy, AI summaries, and self-service flows serving millions of global customers. Improve Automation Rate and CSAT by identifying high-impact opportunities to deflect contacts via better self-service, smarter surfacing, and proactive resolution. Build AI-integrated search and content experiences with ML/LLM partners to enhance relevance, summaries, and contextual Quick Actions. Partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate, high-coverage knowledge across geographies and languages. Define and track funnel metrics (Automation Rate, Search AtR, CSAT, escalation rate) and use data to drive prioritization. Collaborate with internal platform teams and 3P vendors to keep chat, voice, and agent-tool integrations seamless and current. Required Skills a

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Customer Success team within Customer Experience supports Coinbase Financial Services Europe Ltd (CBFSE), our MiFID-regulated entity in Cyprus, delivering compliant support across phone, chat, and email. As a CX Supervisor, you'll lead a team responsible for monitoring and improving the quality and regulatory compliance of all customer communications, ensuring interactions are clear, fair, and fully aligned with CySEC and MiFID requirements. What you'll do: Lead a team of CX agents and QA analysts supporting CBFSE customers across phone, chat, and email, driving performance and regulatory compliance across all channels. Own the CX quality assurance framework for Cyprus, including scorecards, sampling methodology, and calibration sessions, and drive continuous improvement in quality and compliance metrics. Review recorded customer communications to verify adherence to MiFID and CySEC conduct-of-business standards, including risk warnings, disclosure requirements, and prohibition of unauthorized investment advice. Partner with Compliance, Legal, AML, Operations, and Training to translate regulatory requirements into actionable CX processes, scripts, and knowledge base content, and coach agents on QA outcomes. Manage customer and regulatory-sensitive escalations through root-cause analysis and remediation, and report CX quality and compliance KPIs to senior stakehol

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Strategic Program Lead on the International CX Strategic Programs team within the Customer Experience org, you'll ensure customer experiences are globally relevant, locally compliant, and regionally optimized across APAC, EMEA, and the Americas. You'll work horizontally across product domains and with regional partners to adapt, localize, and scale initiatives, bringing the CX perspective into launch planning so regional customers are never an afterthought. What you’ll do: Own regional launch readiness by ensuring every product or policy launch is adapted for local markets, including language, payment methods, regulatory coverage, and agent enablement. Surface and prioritize region-specific friction by monitoring emerging issues and themes, elevating local trust-breaking patterns to Program Managers and Product teams with clear paths to resolution. Adapt global programs for local context by partnering with Program Managers and Product teams to customize policies, workflows, and automation where regulatory requirements or cultural behaviors differ. Partner with regional CX, Ops, Risk, and Compliance leads to align on local experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities. Represent regional customers in global forums, ensuring roadmap discussions,

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Business Controllers team serves as Finance's "One-DRI" (Directly Responsible Individual) for every product launch with financial impact at Coinbase. Acting as the central coordinator across accounting, tax, treasury, credit risk, and operations, the team ensures new products launch smoothly without compromising financial integrity, audit readiness, or regulatory compliance. As a Senior Business Controller, you'll drive cross-functional alignment and serve as a trusted finance partner as Coinbase continues to expand its product footprint. What You'll Do Own periodic prioritization meetings with Business Partners across Consumer, Institutional, Base, and Development to assess product launch pipelines and plan Finance support across workstreams Drive a culture of quality and compliance by overseeing the end-to-end product launch review process, maintaining up-to-date Finance Requirements documentation, and ensuring all launch blockers have assigned DRIs and ETAs Partner with finance stakeholders, business leads, and cross-functional teams to evaluate new product strategies, define finance requirements, and support timely implementation in a fast-paced environment Serve as a trusted advisor to business partners, helping them navigate the Finance organization and scale operations with minimal friction Collaborate with EAA and Finance Engineering teams to implement ne

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Stablecoin team within the Developer group, you'll help build and scale Coinbase Custom Stablecoins (CCS), the platform that lets partners launch their own branded, USDC-backed stablecoins on Coinbase's infrastructure. This role sits at the intersection of backend engineering and smart contract development - you'll own the services and onchain contracts that power issuance, reserves, minting and burning, and rewards distribution for a fast-growing roster of partners. What you'll do: Own and evolve the smart contracts that mint, burn, and safeguard custom stablecoin supply, shipping changes in a secure and auditable way. Build and scale backend services that power onboarding, issuance, reserve accounting, and rewards distribution. Partner with product, design, and tech leads to turn the stablecoin roadmap into shipped features every quarter. Drive architectural decisions across the backend and smart contract surface, balancing security, scalability, and speed of delivery. Write high-quality, well-tested code and raise the bar for operational excellence across the team. Required Skills and Experience: 5+ years of experience in software engineering, including designing, building, and operating production backend services. Experience writing, testing, and deploying smart contracts (Solidity or similar EVM languages) in production, ide

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring an Analytics Engineer to join the GFCO Analytics Engineering team and build the data foundations that power customer experience and compliance operations at Coinbase. You'll own end-to-end data pipelines, develop trusted metrics, and enable CX stakeholders to make faster, better decisions with clean, reliable data. This is a high-impact role where you'll directly influence how we serve and protect our customers while scaling our analytics capabilities. What you'll do: Own the design, build, and maintenance of data models and pipelines that support CX operations, compliance reporting, and customer insights, ensuring data is accurate, timely, and well-documented. Partner with CX Operations, Compliance, and Product teams to translate business needs into data requirements and deliver self-serve analytics solutions that reduce manual effort. Build and maintain dashboards, metrics, and reporting tools that give CX leaders visibility into performance, customer trends, and compliance health. Drive data quality and governance within the CX data domain by implementing testing, monitoring, and documentation standards that ensure stakeholder trust in the data. Identify opportunities to automate recurring data workflows and reporting processes, shifting the team from reactive requests toward scalable, self-serve solutions. Collaborate with broader Data Engineering an

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Recruiter to join our Core Recruiting team within People Success. This team owns hiring across Coinbase's G&A, Customer Experience, EAA and IT, and you'll be responsible for owning full-lifecycle recruiting across your portfolio. Depending on business needs, you may also support product group hiring, so flexibility across talent markets is key. You'll partner with hiring managers to deeply understand their talent needs, build strong pipelines, and contribute to process improvements that help the recruiting team scale. What you'll do: Own the full recruitment lifecycle from role intake through close across your portfolio, with the flexibility to support both G&A and technical requisitions as business needs shift. Build candidate pipelines through self-sourcing and competitive research, ensuring sufficient depth and quality at each stage to maintain hiring velocity. Partner with hiring managers across your client groups to translate hiring needs into effective search strategies and a strong candidate and interviewer experience. Drive data integrity and use pipeline analytics to inform hiring efficiency, surface bottlenecks, and improve outcomes for your hiring teams. Contribute to recruiting process improvements and pilot programs that help the team scale its impact across global markets. Required Skills and Experience: 5+ years of full-li

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Core Cryptography As a Senior Software Engineer on the Core Cryptography team within Security, you'll act as a primary execution anchor for our most critical regulatory and cryptographic initiatives. This team is the deep-expertise center for Coinbase's Tier-0 cryptographic infrastructure, including the foundational Multi-Party Computation (MPC) engine which secures 99% of assets under custody. You'll lead the development of highly sensitive, high-availability services that directly protect customer assets and ensure global regulatory compliance. What you'll do: Own the design, implementation, and end-to-end integration of critical cryptographic infrastructure, including services required for global regulatory compliance Lead infrastructure setup, continuous deployment, and observability strategies to proactively resolve production incidents and ensure catastrophe recovery Drive complex integration challenges, implementing secure and resilient infrastructure in a high-stakes, zero-trust environment Shape engineering quality as a technical mentor, promoting rigorous code reviews, comprehensive design documents, and best practices across the team Partner with cross-functional stakeholders across Security, Product, and Policy to drive flawless execution Required Skills and Experience: 5+ years of experience in software engineering with demonstr

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase's Financial Services & Loyalty (FSL) team is building the products that make Coinbase the best place to deposit, hold, and grow your money. The Coinbase One (CB1) pillar owns our membership product with 1M+ paid subscribers. As a Senior Product Designer on the Financial Services & Loyalty team within the Consumer & Business group, you'll own the Coinbase One (CB1) member experience, shape the member home, engagement and retention flows, and campaign expressions that drive subscriber value and reduce churn. What you'll do: Own end-to-end design for CB1 Member Home, engagement surfaces, and retention flows across mobile and web Drive the member home redesign, a P0 initiative creating a persistent, personalized destination for CB1 subscribers Design campaign expressions (Member Month/Week), gamification mechanics (streaks, challenges), and discovery surfaces that increase benefit attach rates Partner with Product Management and Engineering to shape roadmap, scope, and ship high-quality features at velocity Collaborate with Product Creative on campaign visual expression, setting the bar for how CB1 looks and feels in key moments Contribute to design crits, peer reviews, and team culture as a senior IC Required Skills and Experience: 5+ years of product design experience shipping consumer-facing products at scale (mobile and web) Portfolio demon

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Core Rider team is responsible for the Lyft consumer app you know and love. This team spans the entire consumer journey across the request and purchase flows, search, pickups and dropoffs, the post-match experience, and the in-trip experience. We're looking for a Product Design Manager to lead design for this journey, and to manage a team of designers who own both the long-term vision for that experience and the day-to-day craft and quality that keeps it coherent as the app scales. This is the core of the Lyft rider experience, used by millions of people every day, and the foundation that every other part of the Rider org builds on top of. Your team's work needs to hold up everywhere, from the simplest suburban home to JFK Airport, and across every mode of transportation, rideshare, autonomous vehicles, and beyond. This role sits at the center of Rider Design, managing a team of designers responsible for the core journey and the platform work that supports it. You'll partner closely with a Staff Product Manager and cross-functional engineering leads to set direction for the experience, and you'll manage the execution layer that makes that direction real: migrations, AI-native tooling adoption, and the design standards that keep the journey consistent as it extends to serve AVs and targeted rider segments. You'll balance long-range vision with the discipline of shipping reliably, and you'll be the person who ensures craft quality holds across a broad, high-traffic surface. Responsibilities: Own the design vision and roadmap for the core rider journey Manage and develop a team of product designers, setting cle

At Lyft, our mission is to serve and connect. Fleets is a dynamic area working with 3rd-party partners to match autonomous, livery, and taxi fleets with the Lyft marketplace; managing programs for special vehicles like Express Drive rentals, electric, and premium vehicles; and crafting tooling for on-the-ground fleet operations. As an Engineering Manager on Global Growth, you’ll be responsible for setting the technical direction for the team, making tradeoffs between technical investments and product work, and communicating the strategy transparently to the team and to leadership. You will help shape the product direction by developing a deep understanding of the customer and working closely with cross-functional partners from Product, Design, Science, and Operations. You will lead a group of talented engineers and help the team to deliver business impact while being open to change through constant experimentation. If you enjoy collaborating with technical and nontechnical partners on a product with real-world impact, this is the role for you. Responsibilities: Lead a team of talented backend and mobile engineers who like to ship code and tackle hard engineering problems Mentor and guide the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals Build teams that are collaborative, inclusive, and respectful of each other Set the technical vision and strategy for an evolving product area Co-own the product strategy with the product partner and ensure timely delivery with high quality of the engineering solutions Create plans for prioritizing technical and resourcing challenges in your organization Maintain a balance between building sustainable, high-impact projects and shipping things quickly Instill a spirit of continuous improvement in the team’s code, architecture, and processes Work closely with the Lyft recruiting team