Renewal Account Manager Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As an Associate Customer Success Manager, you will support a portfolio of small business and lower-tier plan customers to ensure they onboard successfully, adopt Trustpilot effectively, and achieve measurable value from the platform. You will be accountable for driving strong Business Adoption and Gross Renewal Rate (GRR) within a structured, high-volume portfolio, with Net Promoter Score (NPS) tracked as a key measure of customer experience and satisfaction. Following defined playbooks and processes, you’ll deliver consistent, repeatable customer success outcomes while developing your capability to manage more complex portfolios over time. What you'll be doing: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and laying a strong foundation for long-term product adoption. Drive measurable Business Adoption across your customer portfolio to deliver tangible business results. Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Act as the primary line of contact for customer issues related to onboarding, usage, or product value, while smoothly escalating commerci

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Role requires fluent English and to be based in UK or Ireland The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta: The World’s Identity Company™ Okta is the leader in Identity management and The World’s Identity Company™ . Our mission is to build a more secure world . Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents . Top brands trust Okta . We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys. Position Overview The Commercial Renewals Manager, Corporate at Okta owns the strategy and execution of subscription renewals for our US Corporate customer segment. In this role, you will partner closely with Sales, Customer Success, and our Partner ecosystem to secure predictable revenue, mitigate churn, and identify expansion opportunities. The ideal candidate is a strategic, quota-carrying professional who

We're looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization. This is a cross-functional, high-visibility role for someone who thrives at the intersection of operations, strategy, and technology — someone who can walk the floor with a CSM in the morning, then translate what they heard into a crisp business requirements document by afternoon. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Serve as the translation layer between the field and technical teams - embed with Renewals, Customer Success, and adjacent teams to develop a ground-level understanding of how work actually gets done Surface pain points, bottlenecks, and unmet needs through structured discovery: interviews, process shadowing, workflow audits, and data analysis. Translate field insights into clear, actionable business requirements that the Enterprise Technology team can execute against Own the process improvement lifecycle - Map current-state workflows and identify gaps between how tools are used and how they could be used. Prioritize improvement opportunities based on business impact, effort, and strategic alignment Track adoption and outcomes post-launch; close the feedback loop with stakeholders Drive cross-functional alignment

This role is responsible for executing operational tasks within the insurance function, ensuring comprehensive coverage for assets, liabilities, and business ventures. This role focuses on managing annual insurance renewals, preparing and issuing RFPs, handling claims, and maintaining accurate policy documentation. By collaborating with internal teams and engaging with insurers, the Team Member ensures seamless insurance operations, compliance with regulatory standards, and effective risk mitigation. Through standardized processes and strong stakeholder management, this role supports the group’s resilience and operational continuity. Source: Adani Group | Job ID: 58504

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a contract on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack, and we weigh both sides equally. On the site side, you’ll be the primary IT presence in SF — owning deskside support, onboarding/offboarding, endpoint and AV support, and office inventory. On the application side, you’ll administer the tools the whole company depends on — Okta, Google Workspace, Slack, JAMF, and a growing set of SaaS platforms — owning provisioning, access, portfolio, renewals, integrations, and automation. We’re looking for someone who takes pride in running a smooth on-the-ground operation while also thinking like a systems owner who scales IT through automation and sound identity practices. What You’ll Do Provide in-person support at our San Francisco office 5 days/week , acting as the site’s primary IT point of contact. Perform IT Support Specialist (L4) duties, encompassing all responsi

The CRM Technologies team is responsible for building, scaling, and operating Salesforce-based solutions that power MongoDB’s customer lifecycle from lead management and sales execution to renewals, reporting, and downstream operational workflows. The team partners closely with Sales Operations, Marketing, Revenue Operations, Finance, Customer Success, and Engineering to deliver secure, scalable, and reliable Salesforce solutions. With strong expertise in Salesforce development, automation, integrations, and platform operations, the team continuously evolves the CRM ecosystem to meet changing business needs. Role Overview We are looking for a Salesforce Engineer III to design, build, and support core Salesforce capabilities that enable MongoDB’s global go-to-market and operational teams. This is a senior individual contributor role with clear ownership from requirements through production delivery. You will translate business requirements into high-quality technical solutions using a combination of declarative configuration and custom development. This role is hands-on and delivery-focused, requiring strong technical judgment, attention to platform best practices, and the ability to work effectively across multiple business domains. As an Engineer III, you will also influence engineering standards, improve system performance and reliability, and contribute to shared frameworks and best practices within the Business Systems engineering organization. What You’ll Do Design, build, and support Salesforce solutions across sales, marketing, revenue, customer, and operational workflows Implement and enhance Salesforce functionality using standard configuration, Flows, Apex, Lightning Web Components, and platform automation Partner with business stakeholders to understand requirements, identify gaps, and deliver scalable, maintainable solutions Develop and maintain integrations between Salesforce and external systems such as Marketo, ERP, billing, marketing, support, or ana

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Regulatory Affairs Associate Consultant for 12 months Contract with possibility of extension to join one of our clients. ClinChoice is a global full-service CRO with a strong focus on quality, professional development, and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client’s counterparts. Job Title ANALYST REGULATORY AFFAIRS Consultant Job Summary Ensures proper submission and approvals for market licenses including new registrations, changes and timely renewals, and establishment registrations, organizing and balancing a multitude of projects simultaneously. Scope Major Roles and Responsibilities Elaborate regulatory strategy and execute submission of changes, new registrations and renewals in timely manner with some guidance. Execute activities to obtain or update establishment registration licenses. Execute post-approval activities such as preparation of communications to stakeholders, labels and Instructions for Use and system updates. Request and follow-up of documentation to prepare registration dossiers. Supports regional team on product submissions schedules, prioritization, and pipeline management. Support internal and external audits with documentation requests. Interacts with other stakeholders, government agencies in a professional, decisive, & articulate manner. Act as a point of contact for stakeholders to support business plans and regulatory needs. Review labels compliance in internal system. · Support projects as representative of the subject/country. · Elaborate procedures of the ar

Overview: Guidepoint’s Legal team plays an important and global role across all our offices. The team provides their expertise, advise, recommendation and support to multiple parts of the business to ensure a seamless and efficient process. We are currently seeking a Contracts Specialist to serve as the main point of contact between the legal team and internal/external stakeholders regarding all contract management, including drafting, reviewing, and negotiation. This role will report to our Associate General Counsel. What You'll Do: Drafting, reviewing and negotiating all types of contracts, including client and vendor agreements, non-disclosure agreements, contract amendments and renewals, Statements of Work, data processing agreements, SaaS agreements, etc., for global stakeholders in various company locations Responsible for managing Contracts Queue and coordination of all aspects of contract management Serve as primary contact between the legal department and internal and external stakeholders seeking contract review and revision, copies, questions, status updates etc. Review, respond and manage contracts-related questions within the Contracts inbox Manage Contract Template library and other knowledge management functions Ensure compliance with contract approval policies and procedures Liaise with Legal, Compliance, and Sales teams on contracts as needed Special projects on an as-needed basis What You Have: Bachelor’s Degree, with at least 3 years' experience working with contracts Law Degree is a big plus, but is not required Contract management experience, preferably in-house Experience reviewing, editing, interpreting and negotiating legal agreements Experience reviewing and negotiating corporate master services agreements Strong organizational and communications skills, ability to set priorities, handle multiple tasks and projects, track and follow up on projects Excellent interpersonal skills and ability to work collaboratively in a team

Overview: Guidepoint’s Legal team plays an important and global role across all our offices. The team provides their expertise, advise, recommendation and support to multiple parts of the business to ensure a seamless and efficient process. We are currently seeking a Contracts Specialist to serve as the main point of contact between the legal team and internal/external stakeholders regarding all contract management, including drafting, reviewing, and negotiation. This role will report to our Associate General Counsel. What You'll Do: Drafting, reviewing and negotiating all types of contracts, including client and vendor agreements, non-disclosure agreements, contract amendments and renewals, Statements of Work, data processing agreements, SaaS agreements, etc., for global stakeholders in various company locations Responsible for managing Contracts Queue and coordination of all aspects of contract management Serve as primary contact between the legal department and internal and external stakeholders seeking contract review and revision, copies, questions, status updates etc. Review, respond and manage contracts-related questions within the Contracts inbox Manage Contract Template library and other knowledge management functions Ensure compliance with contract approval policies and procedures Liaise with Legal, Compliance, and Sales teams on contracts as needed Special projects on an as-needed basis What You Have: Bachelor’s Degree, with at least 3 years' experience working with contracts Law Degree is a big plus, but is not required Contract management experience, preferably in-house Experience reviewing, editing, interpreting and negotiating legal agreements Experience reviewing and negotiating corporate master services agreements Strong organizational and communications skills, ability to set priorities, handle multiple tasks and projects, track and follow up on projects Excellent interpersonal skills and ability to work collaboratively in

Overview: Guidepoint’s Legal team plays an important and global role across all our offices. The team provides their expertise, advise, recommendation and support to multiple parts of the business to ensure a seamless and efficient process. We are currently seeking a Contracts Specialist to serve as the main point of contact between the legal team and internal/external stakeholders regarding all contract management, including drafting, reviewing, and negotiation. This role will report to our Associate General Counsel. What You'll Do: Drafting, reviewing and negotiating all types of contracts, including client and vendor agreements, non-disclosure agreements, contract amendments and renewals, Statements of Work, data processing agreements, SaaS agreements, etc., for global stakeholders in various company locations Responsible for managing Contracts Queue and coordination of all aspects of contract management Serve as primary contact between the legal department and internal and external stakeholders seeking contract review and revision, copies, questions, status updates etc. Review, respond and manage contracts-related questions within the Contracts inbox Manage Contract Template library and other knowledge management functions Ensure compliance with contract approval policies and procedures Liaise with Legal, Compliance, and Sales teams on contracts as needed Special projects on an as-needed basis What You Have: Bachelor’s Degree, with at least 3 years' experience working with contracts Law Degree is a big plus, but is not required Contract management experience, preferably in-house Experience reviewing, editing, interpreting and negotiating legal agreements Experience reviewing and negotiating corporate master services agreements Strong organizational and communications skills, ability to set priorities, handle multiple tasks and projects, track and follow up on projects Excellent interpersonal skills and ability to work collaboratively in a team

Location Details: India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings Join Our Team Ready to build the future of eCommerce? Join GoDaddy's global eCommerce platform team and help power the critical systems behind catalog, pricing, ordering, provisioning, and renewals for millions of customers worldwide. Reporting to a Director of Product Management, you'll help enhance every stage of the customer journey while driving innovative agentic solutions that improve experiences, unlock growth opportunities, and redefine what's possible in digital commerce. If that sounds exciting, we'd love to meet you What you'll get to do... You'll lead product initiatives across GoDaddy's eCommerce platform, shaping the roadmap and driving execution for capabilities spanning catalog, pricing, ordering, provisioning, and renewals. We'll count on you to guide features from discovery through launch, making sure requirements are well-defined and that what we ship meets both customer and business goals You'll partner closely with our engineering teams and other cross-functional collaborators to define requirements, prioritize the backlog, and deliver solutions that balance customer needs, business goals, technical dependencies, and platform investments. We rely on data, experimentation, and customer insight to guide our decisions, so you'll use these tools to validate opportunities, define success metrics, and continuously refine our approach based on what we learn Because our team spans the US, Romania, India, and other partner organizations, you'll build alignment across time zones and cultures, and you'll help support platform reliability

Lead - Retail Leasing is responsible for managing the leasing activities for retail spaces at large assets, ensuring that available properties are marketed effectively and filled with suitable tenants. This role focuses on driving occupancy in retail properties by leading the team in conducting tours, reviewing applications, and negotiating lease terms that align with both tenant needs and company objectives. The Lead also works closely with retail clients to ensure their space requirements are met, while maintaining strong tenant relationships to encourage lease renewals and long-term occupancy. Source: Adani Group | Job ID: 55057

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re looking for a Commercial FinOps Lead to own the commercial and vendor-management function for Supabase. You’ll run our cloud and SaaS vendor relationships end-to-end (AWS, GCP, Cloudflare, CloudQuery, ClickHouse, and more), leading negotiations and renewals, enforcing procurement governance, and applying our VIA operating model (Visibility, Insights, Actions) to keep vendor spend disciplined and well-governed. You’ll work closely with Finance, Engineering, Legal, and our vendor partners. This is a founding role for the commercials function. The operating model, the source of truth for vendor spend, and the standards are yours to define, against a clear position: this is a FinOps role first, not a procurement desk. You'll own the technical and analytical side of vendor management, reporting, efficiency, and the commercial interface across the company, while keeping procurement governance tight. It's ideal for someone fluent across finance and engineering, who thrives in async, fast-moving environments, and wants to build a function from the ground up rather than inherit one. What You’ll Be Responsible For In this role, you’ll: Own vendor relationships : Run our primary cloud and SaaS vendor relationships end-to-end (AWS, GCP, Cloudflare, CloudQuery, ClickHouse, and more), leading renewals and negotiations alongside Finance and Legal. Run procurement governance : Enforce our competitive-bid process for incoming requests and manage larger procurement through our managed-procurement partner, keeping oversight and accountability with FinOps. Drive commercial VIA : Own spend visibility and unit economics, surface licensing and usage inefficiency before it becomes a surprise, and

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company