Renewals Strategy And Programs Director Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As an Enterprise Account Executive covering new business, you’ll identify new opportunities to expand Stripe’s footprint. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Expand business with high growth technology companies Develop outbound strategies to create and nurture opportunities Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of sales experience, preferably selling a highly technical product to enterprise customers, with a track record of top performance Ability to understand technical requirements and craft solutions across multiple products Ability to develop and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As an Account Executive, Existing Business, you’ll be managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirem

About the Team The Premium team owns some of the highest-leverage customer-facing levers in ChatGPT’s consumer revenue business, spanning the paid customer journey: helping users understand the value of paid plans, convert with confidence, and continue finding lasting value in their subscription. Our work is highly cross-functional, partnering with Product, Data Science, Design, FinEng, Finance, Legal, Support, and Marketing to improve free-to-paid conversion, renewal, customer lifetime value, and revenue while keeping the experience trustworthy, scalable, and low-friction. In This Role, You Will: Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences. Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation. Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows. Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value. Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale. Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences. Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution. You Might Thrive in This Role If You: Have 5+ years of engineering management experience, Have strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features. Have a track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering. Are experienced with subscription products, plan merchandising

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Manager, Customer First Operations, APJ will play a pivotal role in shaping and scaling our rapidly growing APJ Customer First organisation. Reporting to our APJ GTM Strategy &amp; Operations leadership team, you will be the primary business partner for the APJ VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Sales, Pre-Sales, Renewals, Support, and Professional Services.In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operating in support of our aggressive growth targets. This role offers strong potential for career growth and progression towards a Director-level position. <p&

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operate in support of our aggressive growth targets. Job Duties and Responsibilities: Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support E

We're looking for someone to join the Datadog Procurement team and help expand the Strategic Sourcing group. Make an impact by being a trusted subject matter expert in several buying categories and continuing to prove the value that Strategic Sourcing brings to the organization. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead strategic sourcing for enterprise SaaS and IT categories - owning net-new purchases and complex, high-spend renewals through a documented, collaborative evaluation process, with action plans built well ahead of renewal dates. Own software license and subscription strategy, right-sizing entitlements, minimizing shelfware, and replacing last-minute buying with forward-looking renewal and demand planning. Lead the IT hardware procurement team responsible for purchasing, sourcing, and replenishment (laptops, peripherals, networking, office AV), balancing demand with headcount and multi-region growth while leveraging OEM/distributor relationships and buying scale. Lead the transformation of IT Procurement (hardware and SaaS licenses) from transactional to strategic - standardizing processes, introducing supplier-management discipline, and establishing operational metrics and KPIs. Develop strong, trusted relationships with stakeholders and collaborate on strategizing the purchase plan, negotiating pricing and other business terms with vendors on net-new purchases and complex, high-spend renewals, partnering cross-functionally with Procurement Operations, Legal, Security, IT, and Office Operations to ensure compliant, scalable execution. Create pricing models based on vendor proposals to quantify various buying scenarios related to our future growth and current demand Manage and develop a direct report, with

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As the Senior Manager, Customer Success, you will lead the strategy, transformation, and ongoing development of Baxter's Customer Success organization within Customer Experience & Delivery. You will be responsible for driving product adoption, customer outcomes, retention, and value realization across Baxter's growing connected care portfolio. This is an opportunity to shape the future of a critical function that sits at the intersection of customer experience, technology, healthcare operations, and commercial strategy. We are looking for a leader who enjoys building and scaling organizations. While Baxter has a talented and passionate team in place, the Customer Success function is still evolving. Today, the team supports customer adoption, engagement, renewals, and escalations, but the goal is to create a more proactive, standardized, and metrics-driven customer success organization. The ideal candidate has experience building or transforming Customer Success teams and can introduce best practices, playbooks, custo

We're looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization. This is a cross-functional, high-visibility role for someone who thrives at the intersection of operations, strategy, and technology — someone who can walk the floor with a CSM in the morning, then translate what they heard into a crisp business requirements document by afternoon. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Serve as the translation layer between the field and technical teams - embed with Renewals, Customer Success, and adjacent teams to develop a ground-level understanding of how work actually gets done Surface pain points, bottlenecks, and unmet needs through structured discovery: interviews, process shadowing, workflow audits, and data analysis. Translate field insights into clear, actionable business requirements that the Enterprise Technology team can execute against Own the process improvement lifecycle - Map current-state workflows and identify gaps between how tools are used and how they could be used. Prioritize improvement opportunities based on business impact, effort, and strategic alignment Track adoption and outcomes post-launch; close the feedback loop with stakeholders Drive cross-functional alignment

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a GTM Strategy & Operations Analyst, Account Management at Vanta, you will support the day-to-day operations and strategic execution of our global Account Management organization. You’ll partner closely with Account Managers and AM leadership to improve forecasting, pipeline generation, renewals, expansion, book management, and overall operational rigor. Revenue Operations at Vanta aims to unlock revenue for our GTM teams by building scalable processes, delivering actionable insights, and removing operational friction. Within Account Management, this means helping our teams retain and grow customers while creating the operating infrastructure and visibility leaders need to run the business effectively. Success in this role is determined by your ability to operate with speed and precision, turn data into actionable insights, build strong partnerships with the field, and continuously improve how our Account Management organization operates. What you’ll do as a GTM Strategy & Operations Analyst, Account Management at Vanta: Serve as a key operational partner to Account Managers and AM leadership, helping resolve day-to-day operational questions and escalations related to account ownership, Rules of Engagement, renewals, expansion, pipeline, and GTM data. Own and support the AM operating rhythm, including recurring forecast and pipeline preparation, business reviews, scorecards, and performance reporting. Inspect renewal, expansion, pipeline, and retention performance to identify trends, risks, and opportunities and translate those findings into clear recommendations for AM leadership. Run recurring audits across pipelin

About the role: Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes? We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business. Responsibilities: Develop professional and personal relationships with key stakeholders within each customer account Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances. Be able to communicate feedback and insights to the business. to improve product and customer experience Serve as an advocate for our customers and set appropriate expectations Leverage data to effectively guide meaningful customer conversations Facilitate business reviews to accomplish goals and opportunities Help identify opportunities for improvement in existing processes Required Skills / Experience: 2+ years working in Renewals / Customer Success role Ability to react and adapt to potential rapid shifts in priorities and organizational policies Strong negotiation and objection handling skills that allow for value-based contract negotiations Strong process management and detail oriented skills Strong customer management skills, including soft skills Additional Job details The base salary range for this position is $100k - 120k annually. Compensation may vary outside of this range depending on a number of factors, incl

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge As a Senior Renewals Associate, you are a strategic driver of customer retention and revenue predictability. You bring rigor to every renewal conversation – leading with insight, ensuring precision in forecasting, and removing friction in the renewal lifecycle. You act as a trusted advisor to internal partners and customer stakeholders alike. Your Mission Lead renewal strategy across a complex portfolio of high-value accounts within the Commercial Business Unit. Deliver exceptional accuracy in renewal forecasting through deep analysis, historical trends, and direct engagement insights. Identify early warning signs of churn or contraction and implement mitigation plans in collaboration with Customer Success and Sales. Own renewal negotiations with executive-level stakeholders, advocating for value while protecting revenue. Partner with Revenue Operations and Finance to enhance renewal workflows, documentation, and reporting frameworks. Mentor and support junior team members through deal coaching and renewal planning. Provide input to leadership on process improvements, renewal playbooks, and enablement ini

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is building a world-class team, anchored in our San Francisco and New York offices and increasingly growing across the globe. We believe the best talent can come from anywhere, and our ability to hire and support that talent is mission-critical. As our Immigration and Mobility Manager, you will make global hiring operationally seamless. You’ll be Baseten’s in-house expert on immigration, relocation, and international employment strategy, ensuring that exceptional candidates from all over the world can confidently build their careers with us. This is a high-stakes, high-impact role. Speed, clarity, and correctness matter deeply in immigration and mobility. You will own the end-to-end experience, navigate a rapidly evolving U.S. immigration landscape, and design the systems and policies that enable Baseten to hire globally while delivering an exceptional employee experience. Over time, you’ll also help shape where and how we expand internationally, advising on global hiring models, new hubs, and employment structures that support our long-term growth. RESPONSIBILITIES Own the end-to-end immigration lifecycle, managing all U.S. visa processes (e.g., H-1B, O-1, J-1, TN, E-3, L-1, EB-2/3 PERM) from offer stage through renewals and permanent residency. Oversee and project manage visa sponsorships executed through Employer of Record (EOR) partners Serve as Baseten’s internal immigration expert, partnering clo

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem. What you’ll do: Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization How you’ll measure success: Performance against renewals, contract expansion, and revenue growth across healthcare partners Product adoption, utilization, and successful rollout of new healthcare use cases Partner satisfaction, retention, and executive-level engagement Operational excellence across implementations, including on-time delivery and scalability What you're great at: 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare Proven track record of building and leading high-performin

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Unassigned, Mid-Market, Enterprise, and Strategic customers. Your team will cover renewals across LOA, TBH, and complex or multi-org accounts, ensuring a best-in-class experience for every customer while driving predictable retention and growth outcomes. You’ll play a key leadership role in building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability. You’ll also partner closely with Sales Managers, Customer Success, and cross-functional partners to ensure alignment on renewal strategy, forecast accuracy, and execution on strategic accounts. This is a full time role that will be held from our London Hub. What you’ll do at Figma: Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution Analyze data to identify at-risk renewals and guide the team to act early and strategically Coach to and iterate on renewal playbooks

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role The Client Success Management (CSM) team at Addepar oversees the complete post-sales lifecycle, ensuring clients achieve maximum value from our platform. As a strategic client advisor, you’ll build a deep understanding of each client’s business — including corporate strategy, business model, services offering, and technology — to help them achieve their goals and fully leverage Addepar’s solutions. As part of the Enterprise CSM Team , you will manage Addepar’s largest and most sophisticated clients, including global, private, and regional banks, wirehouses, and broker-dealers. By providing strategic guidance, fostering strong partnerships, and leading engagement initiatives, you will drive adoption, retention, renewals, and revenue growth — playing a pivotal role in Addepar’s expansion. In this role, you will utilize your selling skills and technical knowledge to lead impactful client presentations and demonstrations, clearly articulating Addepar’s value proposition and aligning its capabilities with client needs and business objectives. Working cross-functionally, you will identify opportunities to deepen engagement, expand adoption, and develop and execute data-driven strategies to help Addepar grow new annual recurring revenu