Security It Support Engineer in Sofia

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base. We're looking for someone who knows IT support inside out and takes security seriously. You'll keep the environment running day to day — endpoints, access, patching, support — while also owning vulnerability management across our devices, servers, and virtual desktops. AI is part of how we work now. That means you'll also help us make sure the AI tools our teams are adopting are being used safely. You don't need to be a researcher. You just need to understand the risks and be willing to engage with them. Responsibilities IT support: Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving. Endpoint management: Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desk

About the Team The Identity Governance team is responsible for managing the services and controls that deliver stable, secure, and efficient Identity & Access Management (IAM) across Crypto.com and its related entities. IAM controls are foundational to the organisation, ensuring the right individuals have the right access to the right resources, backed by robust audit trails. Role overview You'll lead a globally distributed Identity Governance team, owning the controls, risk assessments, and compliance posture that keep Crypto.com's identity ecosystem audit-ready. You'll set direction for your team's day-to-day work while staying hands-on with the highest-stakes risk assessments and stakeholder relationships yourself. Responsibilities: Manage and develop the Identity Governance team spanning APAC and EU time zones — set priorities, review work quality, and support career growth across the team. Establish, manage, and document effective IAM controls, including the evaluation, testing, and rollout of a new group-wide Identity and Access Management platform. Identify, assess, and document identity-related risks across key business processes. Manage identity lifecycle risks in alignment with the Operational Risk Management Framework. Partner with business, risk management, and compliance stakeholders to maintain compliance with Group Policies, risk standards, and regulatory obligations. Foster a strong risk and control culture across key business functions. Lead process deep-dive activities to map workflows, evaluate existing risks and controls, and identify control gaps. Coordinate across APAC, EU, and US working hours to ensure consistent stakeholder engagement. What success looks like: Control gaps identified in process deep-dives are closed within an agreed SLA. Team operates with clear ownership and consistent quality across regions. Clean audit ou