Senior Customer Solutions Engineer Jobs

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role We're seeking a Product Marketing Manager to lead positioning and launches for Synthesia's core product - the studio and video creation experience that powers how customers create, customize, and deploy enterprise video at scale. The role reports to the Head of Product and Customer Marketing and will own some of Synthesia's most important product launches. You'll partner closely with Product, Engineering, Sales, and Customer teams to bring flagship launches to market and shape how customers understand both the power and the simplicity of creating video with Synthesia. This is a high-visibility area that touches every part of the core platform, with significant room to grow as Synthesia's Product Marketing function scales. About the Role Lead core product launches - Own positioning, messaging, and go-to-market execution for the studio and video creation experience, partnering with Product to bring new capabilities to market Build the product narrative - Develop the overarching story about what the studio enables, translating individual launches into a cohesive arc about Synthesia's evolution Drive adoption & enablement - Create campaigns, assets, and sales collateral that move customers from awarenes

About the Role Anyscale is seeking a Senior / Staff Product Manager to lead Ray Data, our scalable data processing library for ML and AI workloads. This is a uniquely challenging role that requires balancing open source growth with commercial differentiation - driving rapid adoption in the open source Ray Data ecosystem while building compelling proprietary features for Anyscale RunTime, our high-performance commercial engine. You'll own the entire Ray Data product roadmap in a competitive landscape, working closely with the engineering team, the field team, enterprise customers, and the open source community. Success requires: Deeply ingraining yourself into the end-user experience to understand the nature of the product and its gaps and tradeoffs Working closely with customers and open source users to draw the subtle line between growth and commercialization Strategic thinking about which parts of the ML/Data lifecycle to focus on, identifying opportunities where our architectural strengths create the most value. Thinking deeply about and clearly articulating the product strategy to stakeholders Key Responsibilities Drive the Ray Data product roadmap - Balance open source Ray Data feature development with Anyscale Runtime commercial differentiation to ensure that both Ray Data becomes the open source standard for AI data processing and Anyscale Runtime remains sufficiently compelling. Drive open source Ray Data adoption - Focus on community growth, developer experience, and ecosystem integrations Market Positioning & Enablement - Work closely with Product Marketing on strategic market positioning, field enablement, and competitive analysis to maintain differentiation. Customer engagement - Drive key customer engagements assisting sales and field engineering teams. Required Qualifications 4+ years of product management experience with technical products Strong technical background in distributed systems, ML infrastructure, or data processing Experience working

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role: Design the Learning. Set the Standard. Take the Stage. We're looking for a Senior Instructional Designer to join the team that shapes how Synthesia teaches the world to use Synthesia. This is Customer Education, not in-house enablement. You'll be joining a team of instructional designers who collectively own the part of the pipeline where quality is actually decided: needs analysis and learning design . You'll carry your own portfolio of work end-to-end — figuring out what learners genuinely need, deciding what to build (and what not to), and producing design blueprints sharp enough that our Knowledge & Enablement Specialists can develop and publish them without needing to guess. You'll stay close to the build, getting hands-on in development where it counts, but your leverage comes from the thinking that happens before anyone opens a timeline. You’ll be joining a team of ambitious instructional designers who will be your deep collaborators, sounding board and discussion partners. We work hard to avoid silos - collaboration is highly valued and built into out structure. This role is also the face and voice of our learning content . You'll facilitate live sessions and workshops for customers, and yo

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role The ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Build and nurture strong relationships with key stakeholders to drive retention and growth Conduct discovery with customers to understand business objectives and uncover new use cases Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes Ensure ROI and value is communicated and understood by the customer Proactively monitor customer health, including potential risks to renewals and expansion opportunities Own commercial conversations and all aspects of the renewal process Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues About yo

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata's Identity & Access Management team owns the identity, authentication, and access control infrastructure that every customer uses to access the platform — and that every internal platform service relies on for trust boundaries. Authentication — SSO (SAML 2.0, OIDC), session/token management, MFA. We're focused on authentication for enterprise customers — large user popula

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata is reimagining compliance as an intelligent, always-on experience — and AI is at the center of that vision. We are seeking a Senior AI Product Engineer to own the full-stack development of customer-facing AI features, embedded directly within our product teams. This is not a platform or infrastructure role. You'll translate the capabilities of LLMs, agents, and RAG pipelines

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata is reimagining compliance as an intelligent, always-on experience — and AI is at the center of that vision. We are seeking a Senior AI Product Engineer to own the full-stack development of customer-facing AI features, embedded directly within our product teams. This is not a platform or infrastructure role. You'll translate the capabilities of LLMs, agents, and RAG pipelines

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: The Platform “Senior Software Engineer” will help lead the platform development by making architecture decisions to ensure we're building clean, maintainable, and beautiful applications. This person is responsible for maintaining, expanding, and scaling our platform systems that SCALE our Application Development team. Your “customer” is not Drata’s normal users, it’s developers bot

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata is reimagining compliance as an intelligent, always-on experience — and AI is at the center of that vision. We are seeking a Senior AI Product Engineer to own the full-stack development of customer-facing AI features, embedded directly within our product teams. This is not a platform or infrastructure role. You'll translate the capabilities of LLMs, agents, and RAG pipelines

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata is reimagining compliance as an intelligent, always-on experience — and AI is at the center of that vision. We are seeking a Senior AI Product Engineer to own the full-stack development of customer-facing AI features, embedded directly within our product teams. This is not a platform or infrastructure role. You'll translate the capabilities of LLMs, agents, and RAG pipelines

Coder is looking for a Senior Product Marketing Manager to help us shape how we sell, position, and communicate the value of Coder to the market. This role will play a crucial part in enabling our sales team with compelling content, sales plays, and messaging that resonates with both technical and non-technical audiences. This is a senior-level role for someone with deep expertise in developer tooling and can translate technical concepts into persuasive, easy-to-understand messaging. You should have an understanding of the software development lifecycle, be familiar with cloud-native development, and have experience working with developer and platform engineering audiences. What you bring Deep technical expertise: You’re more technical than your average product marketer. You understand cloud-native ecosystems, developer workflows, and DevOps principles, and you can confidently communicate with technical and business audiences alike. Strong writing skills: You’re a skilled communicator who can write long-form and short-form content with equal precision. Whether it’s a whitepaper, a sales deck, or a tweet, you know how to deliver impact with the right amount of words. Sales experience & customer interaction: You’ve worked closely with senior sales teams and know how to create compelling narratives that resonate in the field. You’re comfortable interacting with customers, analysts, and prospects, ensuring our messaging meets market needs. Agility & prioritization: You can context-switch, moving between projects while maintaining high-quality execution. You know how to prioritize ruthlessly, balancing deep work with rapid-fire tactical needs. Self-sufficiency & asking for help: You thrive in an autonomous role where we trust you to do the right thing. But you also know when to ask for help if you’re overwhelmed; we value transparency and teamwork. Bias for action: You move quickly and experiment often, pushing forward without getting stuck in analysis paraly

Company Description Novo is a venture-backed fintech that simplifies banking for small businesses. Since our Fall 2018 beta launch, we've expanded offerings from free checking accounts and debit cards to lending products, business tools (invoices, bookkeeping, and more), and integrations.Today , Novo is a powerfully simple banking platform that serves over 250,000 small businesses. In addition to providing smart tools built for entrepreneurs to better run and grow their businesses, Novo has processed billions in transactions in partnership with a number of established banking partners. Our vision is to be the go-to platform serving small businesses – from launch to everyday – so business owners can focus on growing, while Novo provides seamless money movement, money storage, and access to capital. We'd like to look back 5–10 years from now and know that we helped new generations of small businesses succeed because of the work we did at Novo. Novo raised $170 million in venture capital and is backed by leading investors, including Stripes, Valar Ventures, Crosslink Capital, and Notable Capital (formerly GGV). Learn more at https://www.novo.co . Role Description Novo is seeking a highly experienced and motivated product manager to own and scale our core banking experience — the accounts, money movement, cards, and program infrastructure that power banking for over 250,000 small businesses. This role is critical to ensuring the reliability, usability, and depth of the products at the heart of Novo, supporting our rapidly expanding customer base and business operations. The ideal candidate is a hands-on product leader who can set product direction for complex, regulated financial products, partner closely with Engineering, Design, Risk, and Compliance, and work hand-in-hand with banking partners to ship reliable, secure, high-quality experiences within a dynamic, regulated fintech environment. Responsibilities Product Strategy & Leadership Own the strategy, roadmap,

Company Description Novo is a venture-backed fintech that simplifies banking for small businesses. Since our Fall 2018 beta launch, we've expanded offerings from free checking accounts and debit cards to lending products, business tools (invoices, bookkeeping, and more), and integrations. Today, Novo is a powerfully simple banking platform that serves over 250,000 small businesses. In addition to providing smart tools built for entrepreneurs to better run and grow their businesses, Novo has processed billions in transactions in partnership with a number of established banking partners. Our vision is to be the go-to platform serving small businesses – from launch to everyday – so business owners can focus on growing, while Novo provides seamless money movement, money storage, and access to capital. We'd like to look back 5–10 years from now and know that we helped new generations of small businesses succeed because of the work we did at Novo. Novo raised $170 million in venture capital and is backed by leading investors, including Stripes, Valar Ventures, Crosslink Capital, and Notable Capital (formerly GGV). Learn more at https://www.novo.co . Role Description Novo is seeking a Senior Product Manager to own the platform surface area that connects, activates, and deepens value for small businesses in their first 90 days and beyond. This role spans our DDA onboarding to funding activation funnel, invoice workflow, external integrations ecosystem — three interconnected surfaces that together determine whether a new Novo customer becomes an engaged, transacting one. The role will also explore how to apply AI to enhance how SMBs interact with Novo. The ideal candidate is a hands-on product leader who combines platform and tooling depth with a growth mindset: someone who can own complex product workflows end-to-end, run rigorous experimentation, and is comfortable getting their hands dirty in LLMs. This is a high-impact, high-visibility role at the intersection of product

As a Senior Sales Engineer at Amplitude, you'll be the technical quarterback for our most strategic opportunities. You'll partner with Account Executives to win complex, multi-stakeholder deals by translating product capabilities into business outcomes that matter to Product, Marketing, and Analytics leaders. You'll lead technical discovery, architect custom proof-of-concept implementations, and serve as a trusted advisor to prospects navigating their digital analytics strategy. Your technical credibility and business acumen will directly influence the annual pipeline. What You'll Do Deal Execution (70% of time) Lead technical evaluation phases for deals ranging from 100K to 1M+ ARR Conduct deep discovery to map prospect workflows, tech stack dependencies, and decision criteria to Amplitude's differentiation Design and execute hands-on proof-of-concepts that prove value within the prospect's actual data and use cases Handle technical objections related to data architecture, privacy/compliance, and integration complexity Present to C-level executives and translate technical capabilities into ROI narratives Internal Collaboration (20% of time) Partner with Product Management to communicate feature gaps and customer requirements that affect deal velocity Work with Customer Success to ensure smooth handoffs and technical alignment during implementation Mentor junior SEs on technical positioning and demo best practices Thought Leadership (10% of time) Contribute to our competitive intelligence on tools like Google Analytics 4, Adobe Analytics, and Mixpanel Develop reusable demo assets, technical content, and proof-of-concept frameworks for the broader SE team What We're Looking For Required 5+ years in software pre-sales (SE, Sales Consulting, or technical Account Management roles) You must be comfortable speaking to nuanced technical concepts and be a self-learner (examples include: Python, SQL, hyperscaler integrations, APIs, R) Hands-on SQL experience: you can write j

About The Role & Team The Developer Experience (DX) team at Amplitude builds and maintains the foundations that power how developers integrate, extend, and trust Amplitude across platforms. Our mission is to make Amplitude’s SDKs reliable, easy to adopt, and a joy to build on, so customers can confidently instrument their products and unlock insights at scale. We’re looking for a Senior Software Engineer, iOS to play a key technical leadership role on our DevEx team. In this role, you will lead the design and development of Amplitude’s core iOS SDKs, including Analytics and Session Replay , and serve as the iOS platform expert that other SDK teams, such as Experiment, Guides, and Surveys rely on. As a Senior Engineer, you’ll operate with a wide scope and high impact: setting technical direction for the iOS platform, driving cross-SDK architecture, improving performance and reliability, and raising the bar for developer experience across Amplitude’s mobile ecosystem. As a Senior Software Engineer, you will: Lead the technical direction, architecture, and long-term evolution of Amplitude’s iOS SDK platform. Own and drive development of core iOS SDKs, including Analytics and Session Replay, with a strong focus on performance, reliability, and ease of use. Act as the iOS platform expert and trusted partner for other SDK teams (Experiment, Guides & Surveys), enabling them to build on shared foundations safely and efficiently. Design and evolve shared infrastructure, APIs, and abstractions that scale across multiple iOS SDKs. Collaborate closely with Product, and Customer Support to ensure SDKs meet real customer needs. Lead cross-team technical discussions, reviews, and architectural decisions that span multiple SDKs. Improve developer experience through better APIs, documentation, tooling, testing strategies, and sample apps. You'll be a great addition to the team if you have: A strong focus on developer experience and empathy for the engineers who use your work