Senior Customer Solutions Engineer Jobs

We are hiring a Senior Software Engineer to join our Server Security team. The Server Security team is a development-focused group within MongoDB's core engineering organization. Operating "close to the bottom of the stack," the team builds features that enable database users to secure their data globally. You will work on critical components including: Cryptography: Queryable Encryption , at-rest data encryption, and fundamental cryptographic principles. Identity & Access: Authentication and authorization systems, TLS, and X.509 certificate management Network Security: High-performance, low-latency networking protocols (PKI, Hashing, CRLs) System Integrity: Resilience, observability, and compliance assurance within a large-scale distributed database Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. The role As a Senior Engineer, you will apply distributed systems fundamentals to deliver core security features. You will be a leader in improving MongoDB's security posture by owning features and leading investigations into complex areas of the codebase. What you’ll do: Build and test new security features in a large, feature-rich C++ codebase Work across engineering, cloud services, and support teams to coordinate feature rollouts and changes Stand for code quality and security best practices, assisting fellow engineers in writing well-reasoned, secure code Use strong diagnostic intuition to solve thorny technical issues related to distributed systems, concurrency, and OS internals This role can be remote or hybrid anywhere in the USA or Canada. We will prioritize candidates who are already located in one of these countries. Candidate Profile We are looking for a highly technical engineer w

MongoDB is seeking a Senior Workplace Coordinator to support the Austin office and help create a workplace experience that is welcoming, productive, and energizing for employees and visitors alike. This role is ideal for someone who enjoys being the go-to person, thrives in a fast-moving environment, and takes pride in bringing people together. While this is a broad workplace coordination role, event planning and execution will be a major focus. You will help shape a vibrant office culture by leading workplace-supported events and experiences while also supporting the day-to-day operations that keep the office running smoothly. No two days are the same. One day, you may be planning an office-wide celebration, coordinating vendors, and managing event logistics. Next, you may be responding to employee requests, reviewing space setups, supporting visitors, or partnering with local teams to ensure the office is operating at a high standard. If you are organized, proactive, service-minded, and excited by both hospitality and operations, this could be a great fit. Responsibilities Lead the planning and execution of workplace-supported events, activations, and office experiences, bringing a Think Big, Go Far mindset to programming that strengthens culture and connection Partner with Employee Experience, Recruiting, Executive Assistants, ERGs, Site Leadership, and other cross-functional teams to Build Together and deliver thoughtful programming Manage event logistics from concept through execution, including vendor coordination, catering, timelines, communications, room setup, onsite support, and follow-up Make it Matter by delivering events that are elevated, organized, purposeful, and aligned with the employee experience goals, budgets and local flare of the Austin office Own What You Do by helping ensure the office is operated and maintained in a safe, professional, organized, clean, and efficient manner Manage the front-of-house experience by greeting employees, visitor

AI agents are transforming the way developers interact with software - and databases are no exception. We're seeking a Senior Software Engineer to join our AI Interfaces team within AI Builder Experience (ABX), where you'll provide technical direction, shape architecture, and build the core products that make it seamless for developers and AI agents to work with MongoDB. Our team owns the surfaces through which humans and agents connect to MongoDB - including the MongoDB MCP Server, Agent Skills, our Intelligent Assistant Platform, and purpose-built agents. In short: if it's how an agent talks to MongoDB, we're building it. This is a new team charting new territory, and as a Senior Software Engineer here, you'll be right at the frontier - building the technologies that let AI applications and agentic workflows work seamlessly with MongoDB at scale. You'll integrate with fast-moving, often unproven technologies, make pragmatic calls in the face of ambiguity, and own high-visibility projects end to end with minimal guidance. We're looking for product-minded engineers who thrive on autonomy and take pride in shipping. MongoDB engineering teams pride themselves on building high-quality software and living our cultural values every day - we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. This position requires participation in a 24/7 on-call rotation to ensure business continuity and incident response capabilities. This role can be based out of our Gurugram office. Position Expectations Work closely with research, product management, product engineering, product design, peers, as well as other teams within the company to define the first version and future evolution of our AI interfaces Design, build, and deliver well-tested core pieces of the platform - including the MongoDB MCP Server, Agent Skills, the Intelligent Assistant Platform, and purpose-built agents - in collaboration with othe

Our Database Experience (DBX) Team A great MongoDB experience starts with great tools. The Database Experience team builds the libraries and tools that developers use day-to-day working with MongoDB. Our mission is to increase developer adoption, satisfaction and retention by providing a reliable, enjoyable interface for developers and other end-users. Our senior engineers are typically specialists in a particular programming language, but are capable of contributing to projects in other languages as well. For this role, we're looking for someone who will enjoy designing, writing, and supporting open source libraries for the Python ecosystem developers that use MongoDB. This is an opportunity to make a major impact at MongoDB as Python is one of the most popular runtimes for MongoDB users, and our driver has over 3 million daily pypi downloads. You might be right for this role if you... Have substantial experience writing high-quality software in Python Have extensive knowledge in Python tools and frameworks, scientific python and web development frameworks Have practical experience with AI/ML frameworks and technologies in Python, including large language models and agentic tools are a plus Have an interest in learning and staying up-to-date with Python ecosystem trends and best practices and incorporating them into your work Can make pragmatic design decisions, balancing tradeoffs such as usability, maintainability and delivery time Want to, or already do, participate in open source software development and communities, both online via e.g. GitHub and optionally through conferences and speaking engagements Communicate well, internally and externally, both verbally and in writing Enjoy collaborating with teammates, and mentoring junior engineers and interns Are self-motivated, organized, and have strong time management skills You'll be on the team responsible for... Developing and supporting the MongoDB Python drivers and subsidiary libraries ( PyMongo , Django Mon

We are hiring a Senior Software Engineer to join our Server Security team. The Server Security team is a development-focused group within MongoDB's core engineering organization. Operating "close to the bottom of the stack," the team builds features that enable database users to secure their data globally. You will work on critical components including: Cryptography: Queryable Encryption , at-rest data encryption, and fundamental cryptographic principles. Identity & Access: Authentication and authorization systems, TLS, and X.509 certificate management Network Security: High-performance, low-latency networking protocols (PKI, Hashing, CRLs) System Integrity: Resilience, observability, and compliance assurance within a large-scale distributed database Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. The role As a Senior Engineer, you will apply distributed systems fundamentals to deliver core security features. You will be a leader in improving MongoDB's security posture by owning features and leading investigations into complex areas of the codebase. What you’ll do: Build and test new security features in a large, feature-rich C++ codebase Work across engineering, cloud services, and support teams to coordinate feature rollouts and changes Stand for code quality and security best practices, assisting fellow engineers in writing well-reasoned, secure code Use strong diagnostic intuition to solve thorny technical issues related to distributed systems, concurrency, and OS internals This role can be remote or hybrid anywhere in the USA or Canada. We will prioritize candidates who are already located in one of these countries. Candidate Profile We are looking for a highly technical engineer w

MongoDB’s Developer Productivity organization exists to help engineers build and deliver high-quality software through a highly effective software development process and a strong foundation of shared tools and services. We are looking for a Senior Director to lead our Pipeline team. This role is tasked with bringing together the major systems and experiences that power software delivery at MongoDB. The team’s mission is to provide a reliable, scalable, secure, and effective platform for ensuring fast software deployability, leveraging AI native approaches. We are open to in-office, flexible or remote hiring across Canada. The Team The Pipeline organization sits within Developer Productivity and is responsible for the systems, services, and user experiences that define MongoDB’s software delivery ecosystem. This is mission-critical infrastructure operating at substantial scale and supports a variety of software product delivery needs. Success in this role requires excellent product judgment for developer-facing experiences, strong systems and platform leadership, and the ability to align multiple teams around a cohesive strategy. Candidate Profile We’re looking for a senior engineering leader who can unify product-minded developer tooling with deep platform and operational excellence. The right candidate is passionate about developer productivity and has a track record of leading managers and teams through organizational growth, technical complexity, and cross-functional change. They should be comfortable owning a broad portfolio that spans developer experience, reliability and scale, release systems, telemetry, and operational health. They should also be able to work effectively with senior leaders and partners across engineering and product to set direction, allocate resources, and make trade-offs that balance near-term delivery with long-term platform function. The right candidate for this role will 12+ years of hands-on software engineering experience bui

MongoDB is seeking a Senior Manager, Financial Planning and Analysis (FP&A) to help build our global Corporate FP&A team. We’re looking for a Senior Manager who will work closely with senior finance leadership and play a critical role in shaping and managing the global forecasting and planning process. You communicate clearly and are able to successfully juggle multiple priorities. You are a driven self-starter who is able to work with senior leadership comfortably, takes tasks from start to finish and someone who enjoys working in a fast-paced, challenging environment. You are responsive and adapt quickly to change, embrace challenges and champion the advancement of analyses, financial planning tools, systems, and controls. The working model for this role is flexible. We are open to fully remote or hybrid in-office/remote in our Dublin offices. Responsibilities: Planning Systems & Financial Models: You’ll build stuff. Partner with the IT, People, & Finance teams to help modernize/automate our forecasting and planning tools. We’re on a multi-year journey to improve our financial systems and you’ll play a key role in defining requirements and implementing solutions for FP&A, while improving our recent migration to the Pigment financial planning system AI Automation: You’ll supercharge and standardize how we’re using AI across the FP&A team Forecast Coordination & Consolidations: You’ll bring order to a fast-moving planning ecosystem. Manage the company’s planning process/calendar and corporate-level forecast consolidation. This includes owning the planning calendar, and clearly communicating timelines, deliverables, and expectations with all planning stakeholders. You’ll also own the forecast reconciliation process to have a pulse on how the business is performing Management Reporting: You’ll tell stories (financial ones). Develop reporting to summarize data and facilitate decision-making for senior management including the CEO, CFO,

MongoDB is transforming the $138B+ data management software market by empowering developers to build the next generation of applications. As the leading modern data platform—and the first database company to IPO in over 20 years—we're at the forefront of innovation. We are seeking a driven, experienced commercial attorney to lead and scale our U.S. Public Sector and government contracting business. Operating in a fast-paced, high-growth environment, you will serve as the primary legal partner for our public sector sales ecosystem, managing complex transactions and ensuring strict regulatory compliance. This role can be based out of our US offices or remotely in the United States. Core Responsibilities & Requirements End-to-End Deal Execution: Draft, structure, and negotiate high-value public sector and commercial transactions, including SaaS, cloud licensing, professional services, and subcontracting agreements Public Sector Compliance: Provide expert guidance on U.S. and international government procurement laws, including FAR/DFARS frameworks, GSA schedules, and FedRamp requirements, and support ongoing development and refinement of public sector compliance program Strategic Sales Advisory: Advise cross-functional teams throughout the public sector sales lifecycle, from initial RFP evaluations and proposal risk assessments to handling audits or disputes Operational Scalability: Build, refine, and maintain legal playbooks, contract templates, and training modules to streamline negotiations and empower sales teams Regulatory Monitoring: Stay ahead of evolving technology laws, government contracting regulations, and government and defense related export controls to provide proactive, actionable risk mitigation strategies Cross-Functional Collaboration: Work cross-functionally to launch new programs to support growth of commercial and public sector businesses Requirements: 8+ years of US public sector transactions experience, preferably at a law firm a

The Global Payroll team is seeking an experienced, self-motivated, and systems-savvy Senior Manager, EMEA Payroll to lead payroll operations across the EMEA region. This role will be responsible for ensuring accurate, timely, and compliant payroll delivery across multiple countries, while leading a regional payroll team, managing external vendor relationships, strengthening controls, and driving process standardization. The Senior Manager, EMEA Payroll will partner closely with People, Benefits, Equity, Finance, Accounting, HRIS, Legal, and external payroll providers to support a high-quality employee experience and scalable payroll operations. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. Responsibilities: Lead end-to-end payroll operations across multiple EMEA countries, including but not limited to Austria, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain, and Poland Ensure accurate and timely monthly payroll processing, including base pay, variable compensation, equity compensation, statutory benefits, supplemental benefits, payroll taxes, deductions, and related payments Manage, mentor, and develop a regional payroll team, including oversight of workload, performance, priorities, and development needs Serve as the regional payroll subject matter expert and primary escalation point for payroll-related matters across EMEA Manage relationships with external payroll vendors, HRIS partners, benefits providers, stock administration, Finance, Accounting, People teams, and other cross-functional stakeholders Monitor vendor performance, service delivery, issue resolution, and escalation management to ensure payroll obligations are met Ensure payroll processes are compliant with local payroll tax, employment tax, statutory reporting, withholding, benefits, and employment regulations in each country of operation Maintain a strong understanding of in-region benefits legislation and the payroll implicatio

MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. The world’s most sophisticated organizations, from ground breaking startups to the largest companies use MongoDB to build applications never before possible. We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Senior Accountant, Technical Revenue. We are looking to speak to candidates who are based in Austin, Palo Alto or NYC for our hybrid working model and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners during the contract negotiation process. In addition, this role will participate in month-end and quarter-end close activities and adhoc projects. This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company! Team Description The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. This will entail performing monthly close procedures, preparing detailed write-ups of revenue arrangements and providing recommendations for accounting-related terms during negotiations of revenue contracts. Additionally, this team is also responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly forecasting activities for revenue and billings. Candidate Profile Bachelor’s Degree in Accounting or related discipline; CPA a plus Team player and effective communicator with all levels of management and cross functional organizations 3+ years of progressive experience in revenue accounting and operation in the technology industry Proficient knowledge of revenue and related pronouncements (ASC 606) Experience working in a SOX-controlled environment preferred Knowledge

Role Overview & Executive Impact Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring system health and resolving issues before they impact the executive, you act as a protective barrier for critical workflows. You combine high-level IT proficiency with AV expertise to lead high-stakes events and Board meetings, while also empowering the Executive Assistant community through specialized technical training. The way of working behind this role is built on a simple framework: routine diagnostics, health checks, and reporting are handled through automation and intelligent tooling wherever possible, freeing your time for the judgment calls, relationship-building, and in-person moments that actually require a human. Because this framework depends on staying ahead of what's possible, you are expected to stay current on emerging technology and AI trends and proactively evaluate how they can improve the executive support experience. Innovation through AI and automation is fundamental to this model. You will implement intelligent solutions to handle routine diagnostics and triage, eliminating manual toil so that human intervention is reserved for high-impact moments. These automa

MongoDB is hiring a Senior Manager, M&A Integration to help build and run the operational backbone for how MongoDB integrates its acquisitions, translating each deal thesis into a durable business outcome. As the Senior Manager, M&A Integration, you’ll help ensure acquisitions are integrated successfully and that the value outlined in each deal is realized. You may provide input during diligence to help flag integration risks, and you will lead integration planning and execution from LOI through post-close for assigned deals, reporting to the Chief of Staff to the CFO and partnering closely with our Corporate Development team. You'll coordinate across every functional team involved in a deal — Legal, HR, Finance & Accounting, IT, Go-to-Market, Marketing, and Product & Technology. You and the Chief of Staff together will support the Integration Management Office (IMO): defining workstreams, building the master integration plan, and supporting governance cadence for each deal. This is a hands-on execution role with real ownership of individual deal integrations. You’ll help build out MongoDB’s integration playbook – standard plans, checklists, templates – turning deal-by-deal efforts into more consistent, repeatable practices alongside the Chief of Staff. This role is ideal for someone who has led M&A integration workstreams before and knows how to bring structure to the ambiguity of a newly closed deal. You know how to drive cross-functional execution without formal authority, operate with autonomy within a defined framework, move fluidly between Day 1 planning, synergy tracking, and status reporting, and take ownership of outcomes rather than waiting to be told what to do. This role may flex across multiple concurrent deals depending on the pace of acquisitions. This role can be based in New York City, Austin, or Palo Alto for our hybrid working model or remotely in the United States. What You'll Do Integration Strategy & Planning Partner wit

MongoDB is looking for a transformational HR Leader who has partnered with senior leaders to drive complex, global change at scale. As the Senior Director, you will partner with the Chief Revenue Officer Leadership Team and the VP, HRBP to drive a people strategy that enables durable, profitable growth, expands our market reach, and builds a deep bench of leaders for tomorrow. The role reports to the VP, HR Business Partnering and manages a global team of two. At MongoDB, the HRBP team’s key focus is to be a trusted advisor to business leaders, translating business strategy into people and organizational priorities that drive performance, culture and growth. This includes shaping workforce strategy & culture, optimizing organizational design and building leadership capability. They use data and insights to influence decisions, anticipate talent needs and ensure that the business has the right structure, culture and capabilities to scale. In short, they are an extension of the business leadership team. They accomplish all of this through very close collaboration with the various other functions within the People Team - Total Rewards, Culture Talent & Development, Talent Acquisition, Regional HR, HR Operations, and People Analytics. We are looking to speak to candidates who are based in the United States for our hybrid working model. Key Responsibilities ​Strategic Partnership & Business Leadership Serve as a trusted advisor to the CRO and global Sales leadership team, shaping people and organizational strategies that drive scalable revenue growth and global market expansion Leverage business acumen and data-driven insights to influence decisions on organization design, talent strategy, and leadership effectiveness Lead and develop a global team, fostering growth, excellence, and deep partnership capability Talent & Performance Management Drive a high-performance culture through disciplined goal-setting, continuous feedback, and

We are looking for an inspiring, results-oriented Senior Director, to manage the AWS Cloud Specialist team in EMEA. This is a high impact and quota carrying role leading our strategic partnership with AWS. This individual must have credibility at the Executive level to build relationships with senior stakeholders at AWS and MongoDB. This individual will own the 360 partner strategy with AWS in EMEA, and will be responsible for leading their team to generate incremental pipeline via our cloud partnerships, growing deal size, accelerating sales cycles, and closing business leveraging our partner programs. Must have the ability to commute into a central office location on a regular basis.The role will work closely with AWS & MongoDB Sales Leadership, Solution Architects, Marketing, and Sales Operations, all geared towards the success of the region. We are looking to speak to candidates who are based in London for our hybrid working model. Responsibilities Develop, coach, and manage the Cloud Partner Specialist team to achieve regional business objectives and partnership goals Build & cultivate Executive-level relationships between AWS & MongoDB to create strategic alignment and close large-scale business Define and execute a robust EMEA 360 strategy with AWS to proactively prospect, identify, qualify, and develop a sales pipeline to and through our cloud partners Report to the VP WW Cloud and own all strategic and operational aspects of the AWS relationship Drive and oversee large and strategic deals in partnership with the MongoDB field sales, partners, and AWS sales teams Interlock with the Global Cloud Program team for backup, support, and pipeline generation Own the team's Quota for generating new business and uncovering new workloads/logos via cloud partners Ensure the team generates strategic joint pipeline with AWS and effectively supports the direct sales force on defined end-user sales pursuits Forecast co-sell Net ARR (Annual Recurring

We are looking to speak to candidates who are based in Gurugram for our hybrid working model. About the Role We are looking for a Senior Workato Integration Engineer to join our GTMTech team. This critical role involves developing, deploying, and supporting GTMTech’s integrations, which are essential for core business operations. The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI. Key Responsibilities Automate, develop, and support integrations across various business systems, platforms, and tools Work closely with different business units and technical teams to gather requirements and design solutions Use your integration expertise to create scalable solutions and operationalize integrations. Implement and promote integration best practices Participate in on-call support rotation Champion and role model MongoDB’s culture principles—Think Big, Make it Happen, Build Together, and Be Intellectually Honest—as we scale globally and grow our presence in new regions and offices Qualifications Bachelor's or Masters in Computer Science, Engineering or related field with 5+ years of enterprise integration experience At least 3 years of experience in integration development using platforms such as Workato, Mulesoft, Boomi, etc Deep understanding of enterprise integration design patterns, messaging, and event-driven architectures and Workato concepts like callable recipes, event streams, task optimization etc Proficient with various Workato connectors (but not limited to) like Salesforce, Netsuite, HRIS and Google AppSuite along with expertise in Python/Ruby scripting skills Strong development experience implementing Workato at scale - including automation, observability/monitoring, debugging skills in complex envir