Senior Customer Solutions Engineer Jobs

Role Description As an Infrastructure Engineer, your role will be crucial in shaping and constructing the robust systems that not only support our current flagship products but also lay the groundwork for the next wave of engineering innovations. From optimizing user experiences across various projects to ensuring seamless scalability and data integrity, you'll be at the forefront of shaping the technological backbone of our platform. Collaborating closely with cross-functional teams, you'll leverage your expertise to tackle audacious challenges and push the boundaries of what's possible. Your contributions will directly impact millions of users, as every line of code you write furthers our mission to revolutionize the way people work and collaborate. Join us in redefining the future, where your passion for building scalable, reliable systems will drive meaningful change on a global scale. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Build infrastructure capable of managing metadata for hundreds of billions of files, handling hundreds of petabytes of user data, and facilitating millions of concurrent connections. Lead the expansion of Dropbox's function as the data-fabric, connecting hundreds of millions of applications, devices, and services globally, while also driving initiatives to enhance interoperability and adaptability across diverse ecosystems. M easur e and optimiz e Dropbox's analytics platform to maintain its status as one of the most advanced in the industry for extracting meaningful insights from vast data volumes. Collaborat e with cross-functional teams to innovate and implement solutions that enhance the performance, reliability, and security of Dropbox's infrastructure, ensuring a seamless experience for users worldwide. Proactively identify new opportunities and drive imp

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role As a Senior Label Relations Manager on the Twitch Music team, reporting to the Director of Music Relations & Licensing, you will be key to building, strengthening, and maintaining relationships between Twitch and our music partners (labels and other third-party strategic partners). The Twitch Music team bridges the gap between Twitch, the music industry, and our streamers. In addition to furthering existing relationships, you will be pivotal in creating new relationships within the music and DJ communities, as well as developing new business partnerships and deal structures. This role will be highly cross-functional, working with both internal and external business partners. Internally, this role will be working across Operations, Programming, Product, Engineering, Legal and Finance to support the overall Twitch Music strategy. The role will require travel and may require evening attendance at industry events and shows. You can work in Los Angeles, CA or New York City, NY. You Will: Develop and leverage relationships with external partners (labels, artists, managers, third parties) to deepen engagement with the Twitch service, including by coordinating efforts across multiple external stakeholders. Act as an ambassador and advocate for Tw

Role Description We are seeking a Senior Manager, Data Engineering to lead the team responsible for Dropbox’s underlying data foundations that power our business as a whole. This is a hands-on engineering leader who owns the pipelines and data products that Product, GTM, Finance, and the CTO organization depend on to make decisions. In this role, you will lead and grow a team of data engineers building and operating our ingestion, transformation, orchestration, and serving layers, as well as the self-serve analytics substrate that lets partner teams answer their own questions without bespoke engineering work. The ideal candidate is a deeply technical, product-minded engineering leader who can hold a high bar on system reliability and data quality while partnering closely with Data Science, Business Intelligence Engineering, Analytics, and Product to turn fragmented, ticket-driven data work into durable, reusable data products. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Data Quality & Observability: Establish and enforce a rigorous data quality culture: lineage, freshness monitoring, anomaly detection, and outcome-oriented, gaming-resistant quality metrics. Self-Serve Platform: Lead the engineering of the self-serve analytics substrate, reducing bespoke request volume and increasing partner-team autonomy. Cost & Efficiency: Own the unit economics of the data platform — compute and storage efficiency — and drive measurable improvements without sacrificing reliability. Cross-Functional Partnership: Partner deeply with Data Science, BIE, Analytics, Product, Data Platform, and the CTO org to define the semantic layer, modeling standards, and data contracts that make downstream work trustworthy and fast. Engineering Culture: Establish rigorous engineering practices

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Tax is looking for an experienced Senior Tax Analyst to be part of and contribute to our dynamic business. The Tax Senior will be an important contributor to the Tax Team and will help manage our Vertex instance, perform data analysis, compile data for global information reporting and/or tax compliance, support AI and other automation efforts, and contribute to our overall tax compliance and operational excellence. You will report to the Tax Director that leads the tax operations and tax compliance teams. As Twitch continues to grow its live streaming platform with our amazing social community, we are looking for a candidate with project management experience who will support our business and community through deployment of their technical tax knowledge and skills, and collaboration with cross -functional teams. You can work in Seattle, WA or San Francisco, CA. You Will: Partner with internal business partners on the collection, preparation, and submission of global information reporting forms Assist in the maintenance, operation, and configuration of Vertex for Twitch Support continuing efforts to incorporate AI and other scalable automation into existing tax compliance and reporting processes Partner with Tax Team members on complex data driven projects Assist with ot

Role Description We are seeking a Senior Manager, Data Engineering to lead the team responsible for Dropbox’s underlying data foundations that power our business as a whole. This is a hands-on engineering leader who owns the pipelines and data products that Product, GTM, Finance, and the CTO organization depend on to make decisions. In this role, you will lead and grow a team of data engineers building and operating our ingestion, transformation, orchestration, and serving layers, as well as the self-serve analytics substrate that lets partner teams answer their own questions without bespoke engineering work. The ideal candidate is a deeply technical, product-minded engineering leader who can hold a high bar on system reliability and data quality while partnering closely with Data Science, Business Intelligence Engineering, Analytics, and Product to turn fragmented, ticket-driven data work into durable, reusable data products. Responsibilities Data Quality & Observability: Establish and enforce a rigorous data quality culture: lineage, freshness monitoring, anomaly detection, and outcome-oriented, gaming-resistant quality metrics. Self-Serve Platform: Lead the engineering of the self-serve analytics substrate, reducing bespoke request volume and increasing partner-team autonomy. Cost & Efficiency: Own the unit economics of the data platform — compute and storage efficiency — and drive measurable improvements without sacrificing reliability. Cross-Functional Partnership: Partner deeply with Data Science, BIE, Analytics, Product, Data Platform, and the CTO org to define the semantic layer, modeling standards, and data contracts that make downstream work trustworthy and fast. Engineering Culture: Establish rigorous engineering practices — code review, testing, CI/CD for data, incident response, and postmortems — and champion the effective, measured use of AI coding tools to improve engineering productivity. Team Leadership: Lead, mentor, and grow

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Community Originals team at Twitch is responsible for producing some of the most unique content in livestreaming. We're currently seeking a Sr. Programming & Development Manager to help lead our

Role Description We’re looking for a n experienced Compensation Business Partner to join our Compensation Team. We collaborate with HR partners and business leaders to d esign and implement compelling compensation prog rams . We advise on complex compensation matters with in-depth analytics and strategic alignment to business goals. In this role, y ou will be client-facing and serve as a trusted partner to senior leadership t o support their unique needs. Responsibilities Drive Dropbox’s compensation philosophy, design and programs for your client teams . Build a consultative and collaborative relationship with HR business partners , business leaders , and executive leadership on compensation programs evolution and compensation initiatives. Act as a trusted advisor on compensation decisions. Support decisions with sound judgement and data-backed recommendations. Proactively r esearch compensation best practices and trends . P erform analysis on effectiveness, competitiveness and fairness of existing programs. Present findings and thoughtful alternative solutions that are aligned with Dropbox’s philosophy. Contribute to the design, delivery, and continuous improvement of enterprise-wide compensation programs and processes, including job architecture, market benchmarking, compensation review cycles, and global compensation practices. Design and implement programs with an understanding of fulfilling business need and impact on global employee base. Build and d eliver compensation - related training and education materials to your client teams. Work with the R ecruiting team to deliver a delightful new hire process by applying Dropbox compensation policies in fair and equitable ways . This includ es new hire offer package consultation to ensure alignment to market and internal peers . Requirements BA/BS in related field 7+ years of experience in-house or advising, preferably for the technology industry or compensation consulting firm Experience with job evaluation

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Tax is looking for an experienced Senior Tax Analyst to be part of and contribute to our dynamic business. The Tax Senior will be an important contributor to the Tax Team and will help manage our Vertex instance, perform data analysis, compile data for global information reporting and/or tax compliance, support AI and other automation efforts, and contribute to our overall tax compliance and operational excellence. You will report to the Tax Director that leads the tax operations and tax compliance teams. As Twitch continues to grow its live streaming platform with our amazing social community, we are looking for a candidate with project management experience who will support our business and community through deployment of their technical tax knowledge and skills, and collaboration with cross -functional teams. You can work in Seattle, WA or San Francisco, CA. You Will: Partner with internal business partners on the collection, preparation, and submission of global information reporting forms Assist in the maintenance, operation, and configuration of Vertex for Twitch Support continuing efforts to incorporate AI and other scalable automation into existing tax compliance and reporting processes Partner with Tax Team members on complex data driven projects Assist with ot

Role Description You will act as the primary regional business partner for sales executives, supporting sales planning, territory and quota execution, forecast interpretation, operational improvements, and translation of strategic priorities into clear execution plans. You’ll drive process clarity, pipeline health, forecasting hygiene, and cross-functional governance, using AI and automation-enabled workflows to reduce manual reporting effort while maintaining strong human judgment over business recommendations. Drive operational excellence in account segmentation, territory planning, quota planning and execution, building the frameworks and analyses that guide how we assign and manage books of business . Act as the strategic business partner to Sales leadership, helping shape regional go-to-market strategy and execution across two distinct sales organizations. Drive operational excellence by improving forecasting, pipeline health, sales planning, and execution while balancing the unique commercial priorities, growth opportunities, and operating models of each region. As a member of the APJ Leadership Team, help define and execute the regional GTM strategy, driving operational excellence and sustainable growth across the APJ region. Drive forecasting accuracy, pipeline health, and business performance through executive-ready insights, standardized operating rhythms, and continuous improvement of data quality and reporting. Own and continuously improve the Run-the-Business (RTB) operating cadence - including forecast reviews, pipeline inspections, business reviews, and executive reporting - to improve operational rigor and decision-making. Lead cross-functional initiatives with teams, including Sales, Marketing, Operations, Finance, Legal, HR and Product to drive alignment and support decision-making. Communicate complex business insights and recommendations to executive stakeholders through concise, data-driven presentations and business reviews. Responsibilities Ow

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team At Twitch, Content Accounting is responsible for managing the end to end financial and reporting obligations of negotiated agreements with content providers, influencers, production companies, and music rights holders. Our goal is to close our books in accordance with U.S. GAAP & internal accounting policy and meet our contractually obligated payout and reporting requirements. We support a diverse set of business stakeholders including content acquisition, music licensing, influencer marketing, and event production. We work closely with our legal, FP&A, tax and enterprise technology counterparts to accelerate Twitch’s strategy. About the Role We are seeking a Senior Accountant eager to help us re-imagine how Content Accounting operates with the growing capabilities of AI. Your core work will have you involved at every step of the process from contract ideation through to final payout—providing support for negotiation, drafting technical accounting memos, preparing cost and payout calculations, executing month-end close activities, facilitating payment runs, and delivering reporting. A successful candidate uses GenAI tools both reflexively and responsibly to enhance the group's daily productivity. You are passionate about accounting, thrive in the details, have an understanding of

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Community Originals team at Twitch is responsible for producing some of the most unique content in livestreaming. We're currently seeking a Sr. Programming & Development Manager to help lead our

Role Description We’re looking for a n experienced Compensation Business Partner to join our Compensation Team. We collaborate with HR partners and business leaders to d esign and implement compelling compensation prog rams . We advise on complex compensation matters with in-depth analytics and strategic alignment to business goals. In this role, y ou will be client-facing and serve as a trusted partner to senior leadership t o support their unique needs. Responsibilities Drive Dropbox’s compensation philosophy, design and programs for your client teams . Build a consultative and collaborative relationship with HR business partners , business leaders , and executive leadership on compensation programs evolution and compensation initiatives. Act as a trusted advisor on compensation decisions. Support decisions with sound judgement and data-backed recommendations. Proactively r esearch compensation best practices and trends . P erform analysis on effectiveness, competitiveness and fairness of existing programs. Present findings and thoughtful alternative solutions that are aligned with Dropbox’s philosophy. Contribute to the design, delivery, and continuous improvement of enterprise-wide compensation programs and processes, including job architecture, market benchmarking, compensation review cycles, and global compensation practices. Design and implement programs with an understanding of fulfilling business need and impact on global employee base. Build and d eliver compensation - related training and education materials to your client teams. Work with the R ecruiting team to deliver a delightful new hire process by applying Dropbox compensation policies in fair and equitable ways . This includ es new hire offer package consultation to ensure alignment to market and internal peers . Requirements BA/BS in related field 7+ years of experience in-house or advising, preferably for the technology industry or compensation consulting firm Experience with job evaluation

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team At Twitch, Content Accounting is responsible for managing the end to end financial and reporting obligations of negotiated agreements with content providers, influencers, production companies, and music rights holders. Our goal is to close our books in accordance with U.S. GAAP & internal accounting policy and meet our contractually obligated payout and reporting requirements. We support a diverse set of business stakeholders including content acquisition, music licensing, influencer marketing, and event production. We work closely with our legal, FP&A, tax and enterprise technology counterparts to accelerate Twitch’s strategy. About the Role We are seeking a Senior Accountant eager to help us re-imagine how Content Accounting operates with the growing capabilities of AI. Your core work will have you involved at every step of the process from contract ideation through to final payout—providing support for negotiation, drafting technical accounting memos, preparing cost and payout calculations, executing month-end close activities, facilitating payment runs, and delivering reporting. A successful candidate uses GenAI tools both reflexively and responsibly to enhance the group's daily productivity. You are passionate about accounting, thrive in the details, have an understanding of

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Mobile Core team develops frameworks and tools that empower engineering teams across Twitch to build compelling mobile experiences. In this role, you will directly contribute to creating and refining core features, such as Video Playback, while architecting strategic solutions for internal developers. Twitch is evolving its mobile strategy from native-first to a hybrid approach that leverages React in WebViews alongside native iOS capabilities. You'll work on high-impact initiatives including our hybrid web-to-mobile platform, performance optimization at scale, automated testing infrastructure, and developer tooling that accelerates velocity across the organization. You will report to the Senior Engineering Manager for Mobile Core iOS and can work from either our Seattle, Irvine, San Francisco or our New York City offices. You Will: Own and drive the technical strategy for foundational iOS components, native video playback infrastructure, and hybrid (React in WebView) frameworks Architect and build robust WebView infrastructure and bridges that enable seamless integration between React-based web content and native iOS functionality Lead performance optimization efforts for platform components used by millions of daily active users, establishing benchmarks and best practices Prov

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role As a Senior Label Relations Manager on the Twitch Music team, reporting to the Director of Music Relations & Licensing, you will be key to building, strengthening, and maintaining relationships between Twitch and our music partners (labels and other third-party strategic partners). The Twitch Music team bridges the gap between Twitch, the music industry, and our streamers. In addition to furthering existing relationships, you will be pivotal in creating new relationships within the music and DJ communities, as well as developing new business partnerships and deal structures. This role will be highly cross-functional, working with both internal and external business partners. Internally, this role will be working across Operations, Programming, Product, Engineering, Legal and Finance to support the overall Twitch Music strategy. The role will require travel and may require evening attendance at industry events and shows. You can work in Los Angeles, CA or New York City, NY. You Will: Develop and leverage relationships with external partners (labels, artists, managers, third parties) to deepen engagement with the Twitch service, including by coordinating efforts across multiple external stakeholders. Act as an ambassador and advocate for Tw