Senior Machine Learning Engineer 2c Customer Support Engineering Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy. We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: The Credit Risk Product Team is at the core of our lending operations, ensuring that our risk assessment models are efficient, scalable, and compliant with regulatory frameworks. The team collaborates closely with data scientists, engineers, and business stakeholders to develop and enhance credit risk models, decisioning frameworks, and risk mitigation strategies. By leveraging advanced analytics and machine learning, the team continuously refines underwriting processes to optimize loan performance and reduce defaults. About the Role: We are looking for a rockstar Senior Product Manager – Lending Risk to lead the Merchant Lending Risk charter at Paytm. You will own the risk product strategy that powers unsecured merchant loans, balancing aggressive growth with rock-solid credit quality and regulatory integrity, while partnering closely with Risk, Data Science, Engineering & Business. Key Responsibilities: * Define and drive the product roadmap for merchant lending risk. * Build and scale rule engines (BRE), decision engines, and model orchestration layers. * Implement audit-ready decision logs and explainability layers. * Build robust policy versioning and experimentation infrastructure. * Lead a team of credit risk analysts owning underwriting, risk, fraud, and monitoring. Requirements: * 5+ years of product management experience in the consumer or fintech industry. * Strong experience in unsecured merchant or SME lending preferred * Strong analytical and structured thinking ability. Why join us •A collaborative output driven program that brings cohesiveness across businesses through tech

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role As a Principal Software Engineer, you will help define and build the high-performance, highly reliable foundation of the Nuro Driver. This role spans Device Platform, Performance, and Onboard Systems, requiring deep technical leadership across sensor and compute integration, onboard runtime systems, distributed execution, and autonomy software performance. You will architect hardware-agnostic device interfaces, inter-device communication pipelines, runtime APIs, and onboard software platforms that enable Nuro’s autonomy stack to run safely and efficiently across current and future vehicle platforms. You will also lead system-wide performance and reliability efforts, including latency reduction, resource efficiency, observability, automated validation, and tooling for debugging complex onboard systems. This is a highly cross-functional and high-impact role. You will partner with autonomy, hardware, safety, validation, opera

Senior Data Scientist Description - Job Summary • This role is responsible for enabling innovation and creativity by bringing cutting edge perspectives on adopting latest data mining and modelling techniques. The role understands current complex business problems and future business strategy to assess, build and deploy required data mining and modelling capabilities. The role is involved in driving standardization, productivity and cross team learning by establishing processes and SOPs for entire data model development lifecycle. The role drives excellence through continuous improvement in model accuracy and reliability. Responsibilities • Leads organization wide team or teams of other data science professionals in complex projects to mine data using modern tools and programming languages. • Defines models to uncover patterns and predictions creating business value and innovation. • Manages and creates relationships with business partners to evaluate and foster data driven innovation, provides domain-specific expertise in cross-organization projects/initiatives. • Ties insights into effective visualizations communicating business value and innovation potential. • Works with various stakeholders, including business leaders, engineers, product managers, and data analysts, to identify business problems and develop data-driven solutions. • Prepares and presents literature, presentations, invention disclosures for peer review & publication in industry data science domain initiatives and conferences. • Assures insights are communicated regularly and effectively, reviewing designs, models and data compliance. • Defines, communicates and drives data insights/innovation into the business. • Leverages recognized domain expertise, business acumen, and overall data systems leadership to influence decisions of executive business

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? At Cohere, we believe in the power of multimodal AI to revolutionise the way we interact with technology. Our engineering teams push the boundaries of what's possible, and we're looking for talented individuals to join us on this exciting journey. With an exceptional ratio of compute resources to engineers, we provide an ideal environment for you to explore, innovate and shape the future of AI. July 31st 2025 - Cohere's Multimodal team Introduced Command A Vision: Multimodal AI Built for Business. At release our new flagship vision-language model: ● Consistently outperforms major models like Llama 4 Maverick, Mistral Medium/Pixtral Large, and GPT4.1 ● 83.1% average benchmark (73.5% MathVista, 90.9% ChartQA...) ● Built for the real world - 112B parameters running on just 2 GPUs ● Open weights live on HuggingFace With a focused team, breakthrough performance doesn't require breakthrough compute. Focus on the things that matter, and join the team. As a Member of Technical Staff with a focus on Multimodal AI, you will: Design and develop cutting-edge multimodal AI systems, integrating various modalities such as text,

Asana's Data Science team helps us fulfill our mission by informing strategy, defining success metrics, and identifying new ways to deliver user value . Data scientists are at the crux of deepening our understanding of the customers and driving more business outcomes by leveraging experimentation, causal inference, statistical and machine learning techniques, and data storytelling . As an Analytical Engineering Manager, you lead a team of Analytical Engineers who own the data foundations for the business: the Gold layer, canonical metrics, certified dashboards, and semantic layer that make Asana's most important numbers trustworthy, and that make AI-powered self-serve through Claude and Databricks Genie actually work. You sit at the intersection of Data Engineering, Analytics, and Data Science, and you are accountable for whether business stakeholders trust the data in your team's domains and can answer their own questi ons without routing through your team. This role is based in our Warsaw office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements . We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Lead, grow, and develop a team of Analytical Engineers: Own hiring, coaching, performance, and career growth, setting a high bar for data-model quality and stakeholder trust. Own the Gold layer and semantic-layer strategy across your team's domains (e.g. PLG, marketing, revenue, NPI/AWM), taking accountability for curated data models, canonical metrics, dashboards, and Genie spaces. Treat every recurring insight as a product with an owner, a cadence, and an SLA, building a catalog of trusted, versioned data products instead of one-off rebuilds. Drive self-serve enablement by prioritizing Go

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Senior Manager, Solution Engineering, you will: Hire, coach, and inspire a high-performing team of Solution Engineers, driving career development, performance management, and continuous skill enablement. Support and coach your SEs as they partner with Account Executives to discover customer pain points, develop opportunities, and secure the technical win. Partner directly with senior customer technical leaders on strategic opportunities to articulate Okta’s platform value and secure technical buying decisions. Build deep relationships with key partner technical sales leaders to establish Okta as their preferred identity security standard. Partner with aligned Area Sales Directors to design, execute, and scale Go-To-Market strategies that consistently exceed regional booking targets. Align with Sales, Marketing, Customer Success, and peer SE managers to share best practices, track market trends, and support organizational scaling. Present on key Identity & Access Management (IAM) and cybersecurity topics at Okta events and industry conferences. Collaborate with HR, Finance, and Operations on workforce planning, budget alignment, and talent acquisition strategies. Serve as an ambassador between the field and headquarters, funneling critical customer feedback and product requirements directly to Okta's Product and Engineering teams. We are looking for demonstrable experience in: A proven track record of managing and scaling high-performing Solution or

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Build statistical models, define and analyze product and operational metrics, explore experimental design, and construct exploratory analysis with internal data. Work closely with product and business teams to identify important questions and answer them with data. Collaborate with other data scientists, engineers and operations to formulate innovative solutions to experiment and implement advanced data mining techniques. Conduct exploratory analysis on internal data to understand user behavior to inform product development. Drive the collection of new data and the refinement of existing data sources. Apply statistical and machine learning models on large datasets to measure results and outcomes, and identify causal impact and attribution. Predict future performance of users or products. Define, measure, and monitor key outcome metrics for teams and support Stripe’s business. Communicate complex concepts and the results of metrics and analyses in a clear and effective manner through creative visualization. Communicate findings broadly and interact with other teams including product managers, software engineers, marketing, and business development. Who you are Minimum requirements Must have a Master's degree or foreign equivalent in Operations Research, Statistics, Industrial Engineering, Business Analytics, Mathematics or a related field, plus three (3) years of

The Opportunity This is an exciting time at Enigma. We’re on the cusp of releasing our next generation of small business intelligence products built on years of learnings in the space. We are seeking an experienced Data Scientist to join our Entity Resolution team and help shape the trajectory of these products. Your work will directly impact the accuracy, scalability, and predictive capabilities of our data platform, influencing key business decisions for our customers. The Role Data is at the core of Enigma’s product, which makes data science the beating heart of what we ship. As a Data Scientist on the Entity Resolution Team, you will work in a cross-functional team alongside other data scientists, engineers, and business stakeholders. You will own problems end to end–from raw source data, through models and scalable pipelines, to the customer interface. Your impact will be measured by the contributions you make with your team to improve the accuracy of our data and the value of our product to our customers. What You’ll Do Translate customer goals into working solutions, using large-scale data transformation, sound statistics, and high-quality code. Most of our work is in Databricks (both Spark SQL + PySpark), supported by statistical tooling, and by ML/AI where the problem calls for it. Set a high standard for rigorous analysis and model development, grounded in sound statistical practice, so that results are high-quality and reproducible. Treat data as a reflection of the real world, and develop repeatable strategies for validating results against ground truth. Develop techniques to detect gaps in our data, find the source, and close them in a way that improves the product. Apply a data-focused, first-principles approach to problem solving. We value people who bias toward simple and elegant solutions, but who can implement state-of-the-art models and techniques when the problem requires it What Makes This Role Exciting? Technical challenge : Enigma

As Senior Data Scientist for Engineering Systems you will work independently alongside sharp, generous, and pragmatic engineers from Server Query, Atlas Clusters, and Release Quality, among other teams. Together, we tackle problems spanning resource scaling across the Atlas fleet, safe feature rollout to MongoDB clusters, automated incident response and query engine performance. Join the Platform Data Science team and help us research, prototype and ship machine learning features for MongoDB’s core server, query engine and Atlas, our database-as-a-service cloud offering. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. What You'll Do Partner with Server Query, Atlas Clusters, Release Quality and other engineers to embed algorithmic rigor and optimization into resource scaling, release-safety and monitoring systems across the fleet and inside query engine Deliver production-ready, thoroughly tested statistical and ML algorithms with well-identified limitations that deliver measurable business impact, not just an impressive-sounding methodology Own the full feedback loop: instrument model architecture with the metrics needed to track performance and create dashboards in collaboration with our stellar analytics team, collect feedback from users and metrics to diagnose issues or opportunities, and iterate accordingly Deliver thoughtful, kind code reviews to your peers and act as a core contributor to internal packages, tooling, and team processes that increase developer productivity Measures of Success In 3 months, you’re familiar with our workflow, have an elementary understanding of our product and what teams we work with. You have delivered small-to-medium improvements to our project portfolio In 6 months, you’ve delivered one feature you researched and prototyped from scratch and demonstrated its impact on business metrics of your choice In 12 months, you've established a track record of shipping ML-driven improveme

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. This is a great time to join the WEMEA Solution Engineering team in a role that will see exponential growth in the coming years. This team values collaboration, flexibility and has a strong emphasis on continued learning and development. We’re looking for a Senior Manager to lead our Solution Engineering team in IMETA located in Dublin. As a Senior Manager, Solution Engineering you would… Manage a team of multiple talented Solution Engineers across multiple regions. 40% travel expected Primary Location in Dublin Provide coaching and development to your team ensuring professional growth and career development. Build effective relationships with cross functional leaders such as Sales, Marketing, Customer Success and more. Partner with HR, Finance and Operations to look at skills gaps, workforce planning and budget alignment. Partner with Recruitment to build best in class hiring plans and go to market strategies. Interview, assess, conduct case studies and navigate offers to secure the best talent for Okta. Collaborate with your Manager peers around best practice, market trends, employee internal moves and the overall functions strategy to support the team as they scale. Still remain hands on and be able to support your team with technical questions. Act as an ambassador for your team with the Product functions to deliver feedback from the field. We are looking for experience… 3 years or more experience managing high

About the job Artefact is a next-generation data and AI consulting firm dedicated to accelerating the adoption of data and AI to create measurable business impact across the full enterprise value chain.We sit at the intersection of consulting, data science, AI technologies, data engineering, and digital transformation. We do not just advise — we build, implement, and deliver results our clients can measure. Our teams bring together consultants, data scientists, data engineers, AI engineers, analysts, and digital experts to solve complex business challenges with pragmatic, production-ready solutions. As Artefact continues to grow in the US, we are building a team of entrepreneurial data and AI talent who can help clients move beyond experimentation and into scalable, governed, value-generating AI adoption. Who We Are Founded and headquartered in Paris, Artefact is a next-generation consulting firm, specializing in data, analytics & AI consulting, dedicated to transforming data into business impact across the entire value chain of organizations. We are proud to say that we help our clients grow their data and digital capabilities, and that we’re also growing in parallel. We have 2000 employees across 36 offices who are focused on accelerating digital transformation. Our state-of-the-art data technologies, lean AI agile methodologies, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts are all dedicated to bringing extra value to every client. We design data-based solutions to meet our clients' specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we've acquired with our 1000+ client base around the globe. Find out more at artefact.com . What you will be doing Artefact is looking for a Senior AI & Data Scientist: a scientist who owns models end to end, from problem framing thr

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? As a Member of Technical Staff in the Safety for Agents team, you will make a meaningful impact on the development of better, fairer, more trustworthy, and more secure Large Language Models (LLMs). Your primary focus will be on data generation, post-training algorithms, and evaluation methods to ensure Safety in the next generation of models that can access external resources and take actions in the world. You will work closely with other cross-functional machine learning teams and data annotation teams, and will also collaborate with product and policy teams. This role combines expertise in machine learning, ethical and responsible AI, experimental design, and data generation and management. It will require curiosity to tackle totally new scientific problems, engineering skills to implement the pieces we need to test solutions to these, and a desire to dive into messy data and results. You will be on a small team with a lot of autonomy and decision-making power, responsible for making the next generation of LLMs better for society as a whole. Please Note: The existing team work in offices in London, Edinburgh, Pa

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist - Identity Governance As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta Identity Governance(OIG) solutions. You will report to the Manager in the OFCTO organization. What you’ll be doing Strategic Customer Engagement: Support strategic customer conversations aligning with technical and engineering leaders and stakeholders. Deliver on emerging trends, industry best practices, and identity-driven digital transformation. Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes. Develop customer-centric points of view

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist -On-Premises & Hybrid Access As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on how Okta can secure complex on-premises environments like SAP, Oracle EBS , and custom web apps. You will report to the Manager in the OFCTO organization. What you’ll be doing Strategic Customer Engagement: Modernization Discovery: Lead technical sessions with infrastructure and security leaders to uncover challenges related to aging WAM stacks (e.g., CA Siteminder, PingAccess, OAM). Tailored Hybrid Architecture: Deliver customized demonstrations and architectural sessions focused on Okta Access Gateway (OAG) and its ability to bridge legacy app