Senior Manager Customer Support Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. The Automation team builds human-to-system and system-to-system automations that reduce manual effort and friction across the business. We combine cloud-native services, agentic AI, and workflow orchestration to enable employees to interact with enterprise systems through intelligent, secure, and auditable automation. As a Senior Software Engineer I (Automation), you will lead the design, build, and operation of systems and workflows that directly support business execution at scale. You will own complex technical initiatives, partner with Product Managers and stakeholders on technical roadmaps, and mentor junior engineers. This full-time position reports to the Sr. Director, Development and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Architect AI Agents: Take a leading role in designing Agentic Workflows using AWS Step Functions and Bedrock Agents that reason

We are seeking a highly skilled Recruiter to join our Go To Market (GTM) Talent Acquisition team in the United States. This individual will bring deep sourcing capability, strong market insights, and proven recruiting experience to identify and engage top talent across strategic roles, with a focus on Customer and Go-to-Market functions (Solution Consulting, Customer Success, Professional Services, and Support). The ideal candidate brings experience building talent pipelines through proactive outreach, targeted market research, and thoughtful partnership with hiring managers, while delivering a high-touch candidate and stakeholder experience throughout the recruiting process. This is a six-month remote contract role based in the United States. Key Responsibilities Full-Cycle Recruiting: Manage the full recruitment lifecycle across multiple roles and business units, partnering closely with hiring managers to drive search strategy, candidate engagement, interview process management and offer execution Strategic Sourcing: Proactively identify and engage top talent through advanced sourcing techniques, including Boolean search, LinkedIn Recruiter Gem, Greenhouse, referrals, and professional networking. Build pipelines of qualified talent with a strong focus on passive candidates and hard-to-reach profiles Candidate Experience: Deliver a high-touch, highly responsive candidate experience from initial outreach through offer stage, ensuring clear communication, strong follow-through, and a professional representation of the MongoDB brand Market Mapping & Talent Intelligence: Develop a clear view of talent markets, industry trends, and hiring dynamics to shape search strategy and inform hiring decisions Stakeholder Partnership: Partner closely with hiring managers and business leaders

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our team is dedicated to creating a seamless and secure experience for our riders and drivers, ensuring their identity and data are protected at all times. As a Senior Product Designer, you'll lead the design of solutions that help drivers understand their earnings and get paid securely while protecting our communities from fraud. You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists, to create intuitive and effective designs on driver payments and complex security challenges. You’ll advocate for a customer-centric approach and thrive in a dynamic, fast-paced environment. From initial ideation through to launch, you'll support projects with interaction, visual, and product thinking skills, helping to define and deliver impactful experiences for our Payment, Identity and Integrity teams. The Opportunity Design features that help drivers understand their earnings, access their pay, and resolve payment issues efficiently Lead end-to-end design for driver earnings and identity verification experiences, from research and ideation through execution Play a critical role in designing solutions that protect our users and enhance their trust in our platform Collaborate with cross-functional partners to design intuitive and effective designs that address unique rideshare driver, identity and fraud challenges Responsibilities: Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision. Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes. Advocate for design by sharing your work and presenting cross-functionally, while being able to

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role OpenAI is building a dedicated Digital Natives vertical focused on high-growth technology and internet companies shaping the future of software. As a Sales Manager, you will recruit, develop, and lead a team of senior Account Directors responsible for landing and expanding OpenAI’s largest and most strategic Digital Native customers. You will define how we win in this segment — establishing the operating cadence, deal strategy, and vertical GTM playbook for engaging sophisticated, technically fluent buyers building AI into their core products. You will operate as a hands-on front-line leader: deeply involved in complex opportunities, elevating sales discipline, and shaping how OpenAI scales enterprise revenue in the most dynamic segment of the market. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Key Responsibilities Recruit and develop a high-performing team of Account Directors. Establish a coaching culture centered on rigorous deal reviews, structured 1:1s, and clear performance standards. Raise the talent bar continuously through thoughtful hiring, development, and accountability. Architect and refine the GTM strategy for high-growth tech and internet companies. Shape territory design, account prioritization, and coverage mo

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Collaborate with other Design, Product, and Development managers to ensure alignment across projects Collaborate with Design and cross functional teams to ensure Design team quality, efficiency and velocity meets team needs Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels Gain stakeholder support for designs by clearly communicating design vision and rationale Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you Required Qualifications 7+ years of professional work experience Has a minimum of 5 years’ experience in Desktop, native app design, including XD and visual design Has proven experience in driving and delivering design from initial concepts to in-market experiences Has 3 ye

Senior Test & Evaluation Engineer (Test Program Req & Planning) Company: The Boeing Company Boeing Test & Evaluation (BT&E) organization is seeking a Senior Test & Evaluation Engineer (Test Program Req & Planning) to join our team in Oklahoma City, OK . This position supports a diverse portfolio of Boeing programs including the B-1, and B-52 sustainment and modernization programs. The Engineer is responsible for supporting the Test Program Manager (TPM) and other program leadership by leading the Ground Test/Flight Test (GT/FT) Integrated Product Teams (IPTs) and ensuring the integration of Boeing Test & Evaluation (BT&E) capabilities and resources to meet program commitments. This role requires close collaboration with program IPTs, Systems Engineering Integration & Test teams, Program Offices and external developmental test organizations Position Responsibilities: Develop, prepare, and coordinate comprehensive Program Integrated Test Plans (ITP), detailed Test & Evaluation (T&E) plans, and associated documentation including requirements traceability, verification metrics, and program requirements. Lead the development and standardization of test methods, procedures, and processes to ensure repeatability, productivity, and continuous improvement through lessons learned. Integrate BT&E capabilities and resources with other IPTs, Systems Engineering, government stakeholders, industry partners, suppliers, and customers to ensure seamless test execution and alignment with program objectives. Conduct testability assessments of engineering requirements and oversee disciplined cost, schedule, and configuration management to meet program baselines and commitment

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Financial Planning & Analysis Overview: Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Financial Planning & Analysis function manages all aspects of management reporting encompassing budgeting and forecasting, strategic and customer planning. This includes the management and execution of the corporate reporting and planning requirements This Sr Analyst position is responsible across a broad spectrum of strategic processes and initiatives while managing and executing the corporate reporting and planning requirements for NAM region About Business Finance Center (BFC) BFC provides Financial Planning & Analysis (FP&A) expertise

Senior Human Data Operations Partner, AI Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools. You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs. You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this. This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Develop detailed project plans, workflows, and enablement materials to support efficient delivery. Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands. Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements. Continuously optimise participant onboarding and activation funnels to enhance retention and task performance. Monitor participant engagement and quality metrics, using insights to drive improvements. Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks Work closely with product, data, science, and customer success teams to align operational priorities with strategic objec

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior AI Engineer, you'll join a 10-person team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You'll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You'll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry. What you’ll be doing: Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph Develop, test, and maintain backend applications in Python and Java or GoLang Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release Design and implement data models and database schemas Collaborate with the frontend team to integrate the backend with the user interface Perform code reviews and ensure code quality standards are met Troubleshoot and debug applications, including AI agent workflows in production Work with the DevOps team to deploy and manage applications in production (Kubernetes) Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space About the team: Our

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are in search of a top-tier Senior Revenue Accountant who is highly motivated to learn and grow within a fast-paced organization. This role will work closely with cross functional teams to ensure timely and accurate recording/reporting of revenue in accordance with US GAAP. This role will report into the Revenue Accounting Manager and will focus on supporting the team in the day to day operations of revenue accounting. The ideal candidate has experience in ASC 606 (Revenue from Contracts with Customers), including multiple performance obligation arrangements, complex software revenue transactions, can think strategically from a process perspective. This role requires working the UK/European shift (2:00 PM – 11:00 PM IST) at the Bangalore office, with flexibility to adjust for Daylight Saving Time changes. What you’ll be doing Support operationalization of ASC 606 (Revenue from Contracts with Customers) Partner with cross-functional groups across the business to analyze and launch new products and Go-To-Market (GTM) programs, ensuring proper revenue recognition and system implementation Perform User Acceptance Testing (UAT) for new products and GTM programs Support revenue month-end close activities such as but not limited to: preparing journal entries and reconciliations Prepare support for monthly close package and internal/external quarterly audit requests Review sales contracts to ensure proper revenue recognition in accordance with compan

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. About the Team The Embedded Insights team supports Plaid’s mission to build a world-class suite of intelligence products. We identify the best opportunities to use machine learning in Plaid products, prove out those opportunities, and collaborate with cross-functional partners to turn them into real-world production systems. About the Role As a Senior Machine Learning Engineer on Embedded Insights, you will help shape Plaid’s future by building machine learning-powered products and features. You will initially support the Plaid App, working on a 0-to-1 consumer-facing product and helping establish product-market fit for a new business line. You will work closely with product managers, data scientists, engineers, customers, and other machine learning engineers to translate ambiguous opportunities into effective ML systems that create measurable customer value. In supporting the Plaid App, you will: Build machine learning-based features for a 0-to-1 consumer-facing product. Partner with product managers to translate ambiguous business requirements into machine learning problems and influence product strategy and roadmap decisions. Rapidly iterate and experiment to help drive product

Senior Visual Designer Description - HP is seeking an exceptional Senior Visual Designer to elevate the visual experience across consumer printing products and services used by millions of customers worldwide. This role will define and deliver visual design across HP’s ecosystem, combining design excellence, strategic thinking, technical expertise, and user insight to create innovative, user-centered solutions while mentoring designers and strengthening collaboration. As a senior member of the design organization, you will apply visual design expertise, systems thinking, and customer empathy to create intuitive, engaging, and differentiated experiences that strengthen HP’s brand and support measurable business outcomes. You will work closely with cross-functional partners to help shape the next generation of connected print experiences. Core Responsibilities Visual Experience Design Create high-fidelity user interface designs for across web, mobile, and printer front-panel platforms. Develop visual concepts, layouts, illustrations, iconography, motion graphics, and interaction patterns that elevate the customer experience. Customer-Centered Design Collaborate with User Experience designers, marketing, program managers, and engineers to deliver world-class product experiences. Coordinate with development teams to ensure feasible, well-implemented design solutions. Deliver wireframes, prototypes, specifications, style guides, and other high-quality visual assets. Design Systems & Brand Excellence Contribute to HP's design systems, visual standards, and component libraries. Ensure consisten

The Opportunity Typography is central to how ideas are communicated. If you're passionate about beautifully created design, have deep curiosity about what AI can do, and take personal responsibility for creating products that people love; then this may be the role for you. Adobe Fonts supports millions of creatives in choosing and using typefaces across fonts.adobe.com, Express, Photoshop, Illustrator, Acrobat, and more Creative Cloud platforms. Our Internal Services team provides the platform engineering and deployment backbone for all of these. We manage CI/CD, deployment approaches, the services and data layers our engineers depend on, our observability and security stance, and increasingly the agentic tools that transform how our entire organization delivers software. We're seeking a Senior Software Development Engineer to lead this exciting journey in our San Francisco location. What you'll do Own and evolve our deployment platform. Lead strategy for CI/CD, PR environments, and release safety across a mixed fleet that includes containerized services, serverless services, and static front ends. Build the foundation for AI-accelerated development. Help build our agent factory and grow our internal agentic toolkit and skill library. Ship inference applications at scale. Take greenfield services from spec to production and standardize our ML/inference footprint. Modernize our services for the AI era. Identify where an existing service is held back by its current build and lead the fix. Rethink our security posture for agentic threats. Lead how we secure autonomous agents and their tool use. Expose Adobe Fonts to the agentic ecosystem. Extend our Model Context Protocol (MCP) surface and conversational, intent-based font discovery. Work higher up the stack, too. Contribute directly to search, browse, discovery, and the customer-facing experie

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary **Qualified candidates will sit in either Texas or Atlanta, Georgia area due to book of business** The NAT Accounts Senior Director of Account Management leads a team of Account Executives supporting large, complex National Accounts. This leader is responsible for customer retention, profitable growth, client satisfaction, account strategy, and effective execution across an assigned portfolio. The Senior Director partners with Sales, Client Management, Underwriting, Operations, Network, Clinical, Product, and other enterprise teams to address customer needs, manage business risks, and deliver measurable value. The role requires strong healthcare-industry knowledge, sound business judgment, executive-level communication, and the ability to lead through a complex organization. **In addition to a base salary, this opportunity is eligible for Sales Incentive Compensation + Stock options* * What you will do Lead, coach, and develop a high-performing team of Account Executives. Establish clear priorities, performance expectations, and accountability across the team. Oversee customer strategies focused on retention, growth, financial performance, member experience, and client satisfaction. Identify customer and portfolio risks early and lead the development of mitigation plans. Build

We anticipate the application window for this opening will close on - 17 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Cranial and Spinal Technologies develops technologies and therapies used in neurosurgery, spine surgery, biologics, navigation, robotics, and enabling technologies that support patient care across a broad range of cranial and spinal procedures. This role is part of the technical publications function and is responsible for creating and maintaining Instructions for Use (IFU) and related customer-facing documentation that support the safe and effective use of advanced imaging products. Check us out on LinkedIn: Medtronic CST This position is based in Lafayette, Colorado, and requires an on-site work arrangement. Occasional domestic and international travel may be required, with expected travel less than 10%. The Senior Technical Writer develops, maintains, and manages Instructions for Use (IFU) and related technical documentation for advanced imaging products. This role collaborates with engineering, marketing, regulatory, and quality teams to gather information, translate complex technical concepts into