Senior Manager Customer Support Jobs

About the Team Product Management in Meesho closely resembles our rapacious growth. Because we obsess over understanding customer behaviour, we’ve been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of ‘product’ for our unique customers - ones that have barely shopped online, but are now able to because of Meesho. Fun fact: Nearly 5% of India’s households shop with us. 😉 As a Group Product Manager in our team, you will collaborate with Developers, Product Managers, Designers, Data Scientists, and Engineers. We are driven by a ‘user-first’ mindset. We have a strong bias for action. Above all, our PMs are driven by impact, not features. We drive ‘problem discovery’ & delivery - not only obsess over “what to build”, but execute with rigour to create impact. But there’s more – we love to have fun as much as we love to work hard. From movie buffs, to sportspersons, we have a super cool team. So, if a game of badminton after a day of brainstorming at work sounds like something you would love to do, then join us! About the Role We are looking for the right person to lead our talented bunch of Product Managers, Senior Product Managers and Product Analysts. As our Group Product Manager, you will further act as a cross-functional leader. You will influence senior stakeholders across teams such as Engineering, Design, Category Management, Marketing, Operations, and Finance to bring a new product to life.

Commercial Account Manager Description - Job Summary • This role is responsible for identifying customers’ unique requirements and implementing account planning for growth opportunities. The role acts as a subject matter expert, applies consultative selling techniques, and mentors junior account managers. Responsibilities • Demonstrates an advanced level of subject matter expertise and employs consultative-selling techniques to identify and advance opportunities. • Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and effectively selling the organization’s offerings. • Identifies complex customer requirements, maps them with the organization’s capabilities, and chooses the most suitable direct/indirect supply chain options. • Builds strong professional relationships with high-level clients, gains a deep understanding of their unique business needs, and aligns the organization's solutions accordingly. • Develops and executes sales strategies, territory account plans, and market penetration strategies to drive significant revenue growth and expand market share. • Analyzes and interprets key performance indicators (KPIs) and market trends to provide strategic insights and recommendations to senior management for optimizing sales performance. • Engages strategically with partners to improve win rates on selective deals and consistently achieves and manages quarterly, half-yearly, and yearly sales quotas. • Leads contract negotiations with major clients, overseeing contract terms and renewals with a proactive approach to ensure profitable deals and lasting positive relationships. • Manages the sales pipeline, enters, and updates opportunities in the pipeline tool, and implements pipeline management practices. • Conducts regular strategic business rev

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Role As the Country Manager and Director for Marketplace, you’ll own the Denmark marketplace P&L and play a central role in shaping our next phase of growth. Denmark is a mature and highly successful Wolt market, with strong fundamentals and significant opportunity ahead. With competition increasing and consumer behaviour evolving, our next focus is on unlocking new sources of growth, while continuing to strengthen marketplace performance and our position in the market. You’ll set the marketplace strategy, and sit at the intersection of operations, product, marketing and customer experience — making the trade-offs that determine how well the marketplace performs today and how strong it will be tomorrow. Working closely with other senior leaders across Wolt, you’ll identify where to invest, where to change course and where the next wave of growth can come from. You’ll also play a key role in expanding Wolt into new occasions and geographies, strengthening selection and building a marketplace that continues to deliver value for our customers, merchants and couriers. What You’ll Be Doing Set the direction for Wolt Denmark Assess the market and build our long term position in the market Set a clear direction for growth and profitability while

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: As a Senior ML Engineer, you will be working hands-on to optimise the training and deployment of ML models to be quick and cost-efficient. You will also be at the forefront of putting our ML models on mobile devices to enhance data privacy and customer experience. To achieve this, you will need to collaborate with teams across Truecaller to establish best practices and tools for efficient ML model development and deployment, particularly on mobile platforms. You will be expected to help Truecaller reach and remain at the cutting edge of ML training and deployment, and to explore new frontiers such as federated learning. What you will do Understand the current and future needs of developers and the organisation, and create a roadmap with your manager for meeting those needs. Work with teams across Truecaller, enabling them to deploy models to production quickly and cost-effectively. Work hands-on with teams throughout Truecaller to optimise ML models for mobile devices. Be the go-to expert for developing models for mobile devices as well as deploying them. Staying up to date with the latest trends and technologies in ML Engineering, especially ML on mobile p

Principal Product Manager - Agentic Investigation & Reliability Experiences Sumo Logic is hiring a Principal Product Manager to lead how engineers and operators investigate incidents, understand reliability risk, and act on their operational and security telemetry. The observability category was built around collecting telemetry and giving people tools to navigate it: dashboards, queries, monitors, traces, and alerts. Customer expectations are now shifting. Teams don't just want more dashboards; they want help getting from a signal to a resolution, understanding what's broken, why, what's impacted, and what to do next. As AI agents move into production operations, this role owns how Sumo Logic brings intelligent, agent-assisted investigation and reliability workflows to customers, grounded in evidence, context, and enterprise governance. This is a senior, high-ownership role. It requires genuine observability domain background. You should have lived in this space and understand how monitoring, troubleshooting, and reliability actually work, combined with the ambition to define a new category of experience on top of it. What You Will Own The current data experiences. Log Search, Live Tail, query and query optimization, Metrics Search, Tracing, Dashboards, and the data-experience UI. This is a live, revenue-generating product with real customers, and keeping it strong is part of the job. You own its health, roadmap, and competitiveness today while steering it toward an AI-native future, focusing new investment where it strengthens investigation, speed, and value for both new and power users. The reliability and alerting surface. Monitors, Alerts, SLOs, Scheduled Searches, and the reliability workflows around them. You will own alerting accuracy, noise reduction, and operational health signals both as capabilities customers depend on today and as the foundation for more automated, agent-assisted detection and investigation. The agentic investigation experience. You

Principal Product Manager - Agentic Investigation & Reliability Experiences Sumo Logic is hiring a Principal Product Manager to lead how engineers and operators investigate incidents, understand reliability risk, and act on their operational and security telemetry. The observability category was built around collecting telemetry and giving people tools to navigate it: dashboards, queries, monitors, traces, and alerts. Customer expectations are now shifting. Teams don't just want more dashboards; they want help getting from a signal to a resolution, understanding what's broken, why, what's impacted, and what to do next. As AI agents move into production operations, this role owns how Sumo Logic brings intelligent, agent-assisted investigation and reliability workflows to customers, grounded in evidence, context, and enterprise governance. This is a senior, high-ownership role. It requires genuine observability domain background. You should have lived in this space and understand how monitoring, troubleshooting, and reliability actually work, combined with the ambition to define a new category of experience on top of it. What You Will Own The current data experiences. Log Search, Live Tail, query and query optimization, Metrics Search, Tracing, Dashboards, and the data-experience UI. This is a live, revenue-generating product with real customers, and keeping it strong is part of the job. You own its health, roadmap, and competitiveness today while steering it toward an AI-native future, focusing new investment where it strengthens investigation, speed, and value for both new and power users. The reliability and alerting surface. Monitors, Alerts, SLOs, Scheduled Searches, and the reliability workflows around them. You will own alerting accuracy, noise reduction, and operational health signals both as capabilities customers depend on today and as the foundation for more automated, agent-assisted detection and investigation. The agentic investigation experience. You

About Eudia Eudia is a high-growth AI startup on a mission to transform legal work through Augmented Intelligence—pairing advanced AI with human expertise to supercharge legal teams. Our platform helps Fortune 500 corporate legal departments move faster, manage risk, and transform the legal function from a cost center into a strategic advantage. Eudia is trusted by some of the world’s most demanding organizations, including Cargill, ServiceNow, DHL, Bayer, Duracell, Dolby, Indeed, OpenAI, the U.S. Air Force, Best Buy, Asana, Dropbox, LinkedIn, Citi, Etsy, Novelis, Pure Storage, Del Monte, Cox, PetSmart, Udemy, and many more across regulated and high-stakes industries. Backed by General Catalyst (Hemant Taneja, Marc Bhargava), Floodgate (Mike Maples), Sierra Ventures (Tim Guleri), and leading individual investors including Gokul Rajaram and Prof. Chris Ré (Stanford), Eudia is building deeply technical AI platforms for risk-sensitive environments where accuracy, security, and trust are non-negotiable. We believe the future of legal work lies in AI augmenting human expertise, not replacing it, and we are assembling a world-class team to make that future a reality. About the Role We are looking for a Product Manager to own the end-to-end user experience of Eudia’s core application. This role defines how corporate legal teams interact with AI across workflows such as contract review, diligence, compliance analysis, and advisory research. You will translate powerful AI capabilities into intuitive, trustworthy, and scalable application experiences that align with how legal professionals work. This is a senior role with full ownership of application-layer strategy, workflow design, and enterprise adoption, working closely with AI, platform, design, engineering, and customer teams. What You’ll Own End-to-end product strate

About the Team The CPG Ad Sales Team is responsible for the marketing vision, development, and growth of our advertising partnerships. This team is rapidly growing, and is seeking additional team members to build an industry-leading ads and promotions business across DoorDash’s CPG offerings. The growing DoorDash ads business has quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. About the Role As the Industry Manager, CPG, you will lead a team of Account Executives and Post Sales Managers to build partnerships that create tangible value for both advertisers and DoorDash. In this role, you will manage the ads strategy across a portfolio of CPG brands (may include subcategories of alcohol, personal care, household, beverages, sweets, snacks, pantry, fresh, frozen, pets), and drive adoption of our growing ads and promotions offering. You will work cross-functionally with strategy, operations, marketing, analytics, and product, to innovate on our future approach and solutions. You will report into the Head of CPG Advertising Sales, in our Sales & Business Development organization. You’re excited about this opportunity because you will… Successfully lead and develop a team of Account Executives and Post Sales Managers to consistently exceed business growth and product/feature adoption goals, grow advertiser value, and drive sustainable revenue for DoorDash Establish trusted senior level customer relationships and deliver thought leadership both internally and externally in the CPG industry Represent advertiser needs to influence our Ads & Promos product roadmap and go to market strategy Develop sales materials and sales processes to enable future scale of the team and business Develop annual and quarterly sales plans and analyses to achieve ambitious goals and and help customers meet their business and marketing objectives We’re excited about you because… You ha

Overview: The Institutional Client Growth team member will be responsible for driving growth, client engagement, retention, and account development across the Institutional client segment in India. This individual will serve as the primary relationship manager for key institutional accounts, ensuring proactive engagement, identification of new business opportunities, and delivery of a superior client experience. The role is critical to expanding the firm's presence within institutional clients, increasing wallet share, strengthening client relationships, and driving sustainable revenue growth. The incumbent will work closely with Sales, Research, Client Service, and Leadership teams to maximize account penetration and ensure the voice of the customer is reflected in business decisions. This is a hybrid position out of our Mumbai office. What You’ll Do: Client Relationship Management Manage and develop relationships with institutional clients across Private Equity, Venture Capital, Investment Banking, Corporates, Consulting Firms, and other strategic accounts. Conduct regular client outreach to understand business priorities, gather feedback, and identify opportunities for deeper engagement. Serve as the primary point of contact for key client stakeholders. Build strong executive-level relationships to improve client retention and expansion opportunities. Sales Growth & Revenue Expansion Drive growth across existing institutional accounts through proactive account management. Identify upsell and cross-sell opportunities and partner with sales leadership to convert opportunities into revenue. Develop account growth plans for strategic clients. Monitor account performance and recommend actions to improve client engagement and commercial outcomes. Client Engagement & Coverage Execute a structured client engagement program with high-frequency outreach across active accounts. Increase client coverage and interaction levels significantly above current

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as an Internal Audit Manager - Compliance and help scale Qonto's audit function as we grow toward one million SMEs served across Europe by 2028, in the context of our ongoing credit institution licensing process. As a senior member of our Internal Audit team — the organization's third line of defense — you will lead compliance-focused audit missions across our nine European markets (France, Germany, Italy, Spain, Serbia, Belgium, Portugal, Austria, Netherlands), operating under the IIA Global Internal Audit Standards and reporting to our Head of Internal Audit. ➡️ What you'll do Lead audit missions: Own compliance audit initiatives in collaboration with the internal audit team and external providers to ensure compliance with regulatory obligations; Pa

MongoDB’s Marketing team in France is looking for a commercially minded and strategic Regional Marketing Manager to develop and execute account-based marketing and integrated field marketing programs for some of our largest and most strategic French accounts. This role will partner closely with Enterprise Account Executives, Solution Architects, Customer Success, Partner Marketing, Demand Generation, Developer Advocacy and other cross-functional teams to build account plans that increase awareness, engage technical champions and executive stakeholders, create and accelerate pipeline, and expand MongoDB’s footprint across France. The successful candidate will combine strategic thinking with hands-on execution. They will be comfortable translating account priorities into multi-channel programs, managing stakeholders and budgets, measuring business impact, and adapting plans based on performance and market feedback. We are looking to speak to candidates who are based in Paris for our hybrid working model. What you will do Own the France account-based marketing plan for an agreed portfolio of strategic accounts, including account selection, stakeholder mapping, priorities, tactics, budget and quarterly planning, performance reviews and analysis of programs Work closely with account teams to understand account-specific challenges, decision-making processes, business priorities and key personas Develop and execute tailored marketing strategies and messaging that address the needs of each account, engage senior leaders and buying committees, and create growth opportunities Translate sales and account-team priorities into integrated programs across executive engagement, customer advocacy, partner marketing, events, digital campaigns and developer/community activities Develop and manage targeted acquisition and engagement campaigns for digital-native organizations and AI companies, adapting messaging, channels and content to reach technical audiences, founders, developers an

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as an Internal Audit Manager and take on a broad mandate across Qonto's operations as we scale toward one million SMEs served across Europe by 2028, in the context of our ongoing credit institution licensing process. As a senior member of our Internal Audit team — the organization's third line of defense — you will lead audit missions across a wide range of processes and entities, operating under the IIA Global Internal Audit Standards and reporting to our Head of Internal Audit. ➡️ What you'll do Lead audit missions: Own audit missions end-to-end across a broad scope of processes and risks, across our European markets; Coordinate internal and external auditors: Coordinate and oversee Qonto’s internal auditors and work closely with external firms brou

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr. Manager, Global Sales Business Partners (SBP) About the job We are seeking a Sr. Manager, Global Sales Business Partners (SBP) to drive the Sales Operations rhythms and strategic projects across Field Sales, Specialists, and Partners. Serving as a hands-on operational manager with high exposure to senior sales executives, you will champion a sales-first mindset, foster cross-functional collaboration, and drive operational excellence to accelerate growth. The ideal candidate is a hands-on builder with deep go-to-market (GTM) and Project Management knowledge, and enterprise-scale software/tech experience in sales strategy, planning, and operations. Success in this cross-functional role relies on building tight alignment with peer Sales Operations leaders, including Strategic Operations, Sales Compensation, GTM Analytics, and Enablement, as well as company-wide teams like HR, Finance, Marketing, and Product. Responsibil

At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the Role Anyscale's security and compliance needs are growing as we work with larger and more demanding customers. Compliance is increasingly a customer-facing, contractual function rather than an internal exercise, and we are looking for someone to own it. This role owns that function end to end: our audits, our evidence base, our risk register, and the security diligence that customers put us through before and during a contract. You will work directly with the Head of Security and across engineering, IT, legal, and sales. This is a program-ownership role with the autonomy and accountability that implies. You will not have a senior compliance function above you to defer to; you are that function. In your first year, success looks like a complete and defensible evidence base with clean audit outcomes, a repeatable way to answer customer security diligence, and a risk register that leadership actually uses. What You'll Do Own our SOC 2 Type II and ISO 27001 programs, and future frameworks as we take them on, including scope, evidence, control operation, and the relationship with our external auditors. Own and complete the control evidence base in our compliance automation platform, moving controls from partially substantia

Channel Partner Practice Development Manager Description - Job Summary This Channel MPS (Managed Print Services) Partner Practice Development Manager is responsible for maintaining partner account plans for sales growth, sharing complex information regarding the organization’s offerings, and fostering strong partner relationships. The role handles intricate contract negotiations, tailors solutions to customer needs, and converts leads into joint sales activities while managing the sales funnel. The role recruits new partners, and conducts training sessions to ensure effective representation of the organization. Responsibilities • Serves as the expert to the partners for advanced information regarding the organization’s offerings, promotions, and configuration. • Builds strong relationships with partners at various organizational levels, including senior executives, to strengthen collaboration and align business goals. • Handles contract negotiations and manages terms and conditions to ensure they meet both partner and organization expectations. • Collaborates with partners to tailor solutions that meet specific customer needs, including customization of products and services to align with client requirements. • Collaborates with seniors to develop and maintain partner account plans to promote sales growth. • Identifies new partners that align with the organization's strategic objectives and foster their integration into the sales ecosystem. • Transforms potential leads into joint sales activities with partners while managing the organization’s sales funnel. • Works with a team of sales professionals to achieve assigned quotas while engaging in transactional and relationship selling in adherence to legal requirements. • Conducts training sessions for partners on the latest products, services, and industry trend