Senior Manager Customer Support Jobs

You will be a part of: Storefront (SF) If you are enthusiastic to work on Myntra Storefront customer facing technology platform built for extremely high scale, working on cutting-edge open source technologies, designing & architecting highly performant fault tolerant systems serving 10s of Millions of requests each day scaling to 100s of millions of requests on high sale events then Myntra Storefront is the right place to be. To manage 10s of Millions of requests each day scaling to 100s of millions of requests on high sale events Myntra SF Engineering team builds the technology platform that personalizes our customer’s shopping experience and enables the smooth flow of products from suppliers to our customers’ doorstep. We work on areas such as building massive-scale mobile and web-applications, engaging user-interfaces, user personalization, recommendation & social commerce platforms, content systems, payment systems, search systems, imaging and visualization systems for products etc. We are a technology team where each individual has a huge impact and get to experience the delight of your hard labor & tech excellence being visible to real users. You will work closely with the business in shaping our product and serve hundreds of millions of Indians! You will have the opportunity to be part of a rapidly growing SF organization and gain exposure to all the parts of a comprehensive ecommerce platform. The SF team at Myntra operates within distinct verticals which are (Storefront – Services Platform, Storefront Platforms for personalization & Store Channels (Client Apps-Android/iOS/MWeb/Desktop). Roles and Responsibilities Write maintainable/scalable/e?cient code. Work in a cross-functional team, collaborating with peers during the entire SDLC. Follow coding standards, unit-testing, code reviews etc. Follow release cycles and commitment to deadlines. Qualifications & Experience Experience level of 3 to 5 years of experience in v

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring a Senior Associate on our Grocery Merchant Strategy & Operations teams to work scaling the service offerings we can provide to consumers through our third party merchant partnerships with some of the most well known grocers and your local favorite grocers on our platform! In this role, you will lead growth projects for major Grocery merchants to ensure we are able to onboard every SKU or service a grocery store offers. This includes portfolio management, ideating and launching 0-1 initiatives across our merchants, onboarding merchants to new services and improving quality every step of the way. You will partner closely with product, engineering, finance, analytics and business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team We build enterprise software that helps organizations optimize sales performance and improve go-to-market agility. Our engineering organization includes multiple product application teams responsible for delivering core customer-facing capabilities. We are seeking Senior Backend Engineers to join our application teams. You’ll work alongside staff, senior, and early-career engineers to design, build, and scale backend systems that power enterprise-grade product workflows. This is an opportunity to work on complex product and data problems while contributing meaningfully to technical decisions, system quality, and team delivery. We are low on meetings and high on accountability. Most of the team is in the EST time zone, with a few located in AST, PST, and Central as well. What you’ll be doing You will play an important role in the continued evolution of our application stack. You will design and build backend capabilities for complex product workflows, contribute to system design discussions, and help ensure our systems remain maintainable, reliable, and scalable as we grow. As a Senior Backend Engineer, you are expected to operate with strong ownership and sound technical judgment. This includes identifying risks in the work you own, surfacing edge cases, asking thoughtful questions, and proposing improvements that strengthen the quality and reliability of the system. You will: Design and build backend services that power complex product workflows. Contribute to d

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! The Role As a Senior Solutions Engineer, you will play a critical role at the intersection of data, technology, and customer impact. You will lead the design and delivery of scalable, reliable, and high-impact technical implementations for our enterprise clients. Working with diverse and complex datasets across industries, you’ll build and optimize end-to-end analytics solutions that directly influence how customers engage with the Forma platform. You’ll partner cross-functionally to identify opportunities, scope high-value solutions, and deliver outcomes that drive measurable business impact. This is a highly visible, client-facing role that combines hands-on technical expertise with strategic thinking. What You’ll Do Lead strategic technical engagements with enterprise clients, guiding solution design for complex business challenges using the Forma platform Design, build, and optimize scalable data architectures, pipelines, and workflows (e.g., PySpark, Databricks) Translate business requirements into robust, production-ready data solutions Design and deliver custom code and customer-specific integrations to extend the Forma platform for unique client requirements Partner with Professional Services to extract, transform, and analyze client data to optimize incentive compensation and sales performance strategies Collaborate with Product, Engineering, and Customer Success to deliver high-quality, actionable datasets and insights Drive improvements in data infrastructure, perfor

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! Senior Staff Backend Engineer About the Team We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams responsible for delivering core customer-facing capabilities. We are seeking a Senior Staff Backend Engineer to join our application teams and help set technical direction across multiple domains within engineering. You'll work alongside staff, senior, and early-career engineers, and partner closely with engineering leadership to define, evolve, and scale the systems that power enterprise-grade product workflows. This is an opportunity to own complex, multi-domain technical problems and shape product direction beyond a single team. We are low on meetings, high on accountability. Most of the teams are in the EST time zone, but we have a few located in AST, PST, and Central as well. What you'll be doing You will play a pivotal role in shaping the technical direction of our application stack across multiple domains. You will lead development efforts for our most complex initiatives, the kind that span two or more teams or product areas, and serve as a technical benchmark for system design, code quality, and long-term maintainability. You'll operate at the intersection of data modelling, business logic, and enterprise-scale reliability, and your work will often set standards that neighboring teams adopt. This remains a hands-on

This posting is for a future vacancy. We’re looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close. You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a hybrid role and is open to applicants located within commuting distance of our Vancouver or Toronto offices. In this role, you will report to the Manager, Enterprise Sales. WHAT YOU’LL DO: Successfully acquire new enterprise customers within our landmark industries in order to achieve and exceed individual quota targets. Develop and execute an industry-specific account growth strategy in order to identify, generate and develop a net new sales pipeline. Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment. Lead longer end to end sales cycles from value creation to negotiation and closing, and present the value of our solutions to senior and C-suite prospective customers. Lead strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. Manage complex, global evaluations and manage stakeholders in different regions and departments. Proactively and strategically seek out market information and understand the product-market fit in order to effectively develop rapport with customers. As a subject matter expert in Social Media Management and in our customers unique industry, advise and recommend relevant solut

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Classified Senior Software Engineer in Test Opportunity We are seeking a highly specialized and experienced individual for a critical Software Engineer in Test role within a restricted environment. This position is vital for the validation and certification of all platform releases, ensuring customer-critical flows remain intact and reliable. This role requires a unique blend of testing acumen, operational experience, and system-level understanding. The successful candidate will serve as the sole Quality assurance resource in this environment, requiring them to wear multiple hats across the software lifecycle—from understanding the underlying product infrastructure and release versioning to certifying the final product. A passion for ensuring the uptime and reliability of large-scale, mission-critical software is paramount. What you’ll be doing Analyze/refine requirements with Development and Engineering Leads, focusing on test planning and scope to certify releases. Participate effectively in a scrum team environment. Manage deliverables working under minimal supervision. Partner with Development and Release Teams to build and execute on product infrastructure growth and high availability. Understand Okta’s top customers usage patterns to define critical test coverage. Review new changes going into test and staging environments. Ensure new changes are compatible with existing customer deployments and usage. Develop, maintain, and debug end-to-end

ABOUT THE TEAM At Mural, we're changing how teams collaborate, think, and make decisions together. The Growth & Engagement team helps customers discover value through intuitive product experiences, rapid experimentation, and emerging AI capabilities that make collaboration more effective. We own key parts of the customer journey - from acquisition and onboarding to activation, engagement, retention, and monetization - and use data, experimentation, and customer insights to continuously improve those experiences. We're a cross-functional team of engineers, product managers, designers, and data partners who move quickly, measure outcomes, and learn from every experiment. We value curiosity, collaboration, and thoughtful technical craftsmanship, building systems that enable rapid iteration while maintaining a high bar for quality, reliability, and scalability. YOUR MISSION As a Senior Software Engineer on the Growth & Engagement team, you'll build the products, platforms, and experimentation capabilities that help customers discover value faster and achieve more with our product. You'll partner closely with Product, Design, Data, and other Engineering teams to identify opportunities, validate ideas through experimentation, and deliver experiences that improve customer outcomes and drive sustainable business growth. Beyond shipping features, you'll help shape the technical direction of the team, mentor other engineers, and establish engineering practices that enable us to experiment confidently and move quickly. WHAT YOU'LL DO Design, build, and maintain customer-facing features that improve acquisition, activation, engagement, retention, and monetization. Collaborate closely with Product, Design, Data, Marketing, and Customer Success to identify growth opportunities and translate customer feedback, product analytics, and experimentation to guide product decisions. Design, implement, and analyze experiments using feature flags, A/B testing, and analytics to vali

The Mid-Corp Relationship Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. Responsibilities: Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations Introduces solutions to clients in building and strengthening an effective portfolio; Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met; Identifies cross-sell opportunities to deepen and increase share of wallet; Maximizes client experience by proactive sharing markets updates, trend and intelligence Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB) Networks with clients to identify

As a Senior NetSuite Consultant at Plative, you will be advising and implementing NetSuite solutions to our portfolio of customers. Candidates for this role should possess a deep knowledge of NetSuite's capabilities in the Retail & Wholesale Distribution space and high-level knowledge of common industry-specific integrations. You will act as a knowledgeable advisor to customers, uncover business requirements, and configure effective solutions that address the customer's requirements. Plative is a fast-paced, agile environment, so you will be involved from project inception to completion and will work on multiple projects at the same time. Responsibilities: Manage and deliver basic to complex NetSuite implementation projects, including solution design and project management. Facilitate and lead customer discovery meetings, identifying opportunities beyond the initial scope and tracking findings in the project backlog. Delegate tasks to analysts and guide their work to ensure high-quality deliverables. Flag project limitations and issues early, and work with senior consultants and architects to address them. Prepare design documentation and present configuration and design recommendations to customers. Raise design risks, constraints, and critical dependencies to senior consultants and architects, and work together to resolve them. Communicate delivery risks, including budget, schedule, and scope, to project managers and lead consultants. Guide testing approaches for internal QA and customer UAT. Handle core configuration tasks, including complex business logic. Advise customers on leading practices and make configuration and design recommendations. Serve as the expert business process owner for core processes. Basic Qualifications: Bachelor's degree in a relevant field, or equivalent experience. 5+ years of experience implementing NetSuite within the Products industry. Strong understanding of NetSuite core configuration, including complex business logic. Knowledg

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: Engineers on this team build the application our customers and internal teams use to configure, operate, manage, and visualize complex incentive compensation workflows. This role sits within Forma’s ICM Operations platform, spanning areas such as Core Services, Business Intelligence, workflows, automation, APIs, claims management, next-generation reporting, and data exploration capabilities. There are many complex and difficult areas across the product, especially across frontend architecture and user experience, because of high data volumes, wide configurability, complex business logic, and mission-critical operational workflows. The work is not just about building screens; it is about helping users understand, act on, and trust complex compensation data and operational processes. We are low on meetings and high on accountability. Most of the team is in the EST timezone, with some teammates in PST and Central. We are far from maintenance or simple progressive evolution in many areas; there is a lot of room to make a meaningful impact on the overall user experience, product architecture, and frontend design patterns. What you'll be doing: Reporting to the VP of Engineering the Senior Frontend Engineer will play a key role in building, evolving, and scaling Forma’s customer-facing and internal operations experiences. You’ll work closely with product, design, engineering, operations, and leadership partners to deliver intuitive, performant, an

The Opportunity Join Enigma's Growth & KYB Team at a pivotal moment as we continue to create sales and marketing solutions for small businesses. We're seeking an experienced Senior Software Engineer to develop and build innovative data products and systems that directly impact our customers and accelerate our growth. Your work will influence decisions for companies that employ half the U.S. workforce, creating tremendous value for our clients. The Role As a member of the Growth & KYB Team, you will: Design, develop and deliver data products that solve critical customer pain points and build scalable, high-quality systems that deliver rich interactions with our data. Engage with software engineers, data scientists, and product managers to create experiences that move a customer from discovery to evaluation to purchase. Analyze and extract value from data at scale, building efficient, maintainable production-grade data solutions. Create scalable and highly maintainable systems deployed in cloud environments. Own architecture and design decisions as well as hands-on implementation, ensuring that customer experiences are compelling and have low costs of ownership. What You’ll Do Operates with a bias for action and knows how to deliver value in the short, medium, and long term. Loves interacting with product teams and works hard to solve customer problems in a repeatable way. Adopts a principled, metrics-driven approach to difficult data problems and demonstrates excellence in their analytics and engineering craft. Operates transparently, collaboratively, and with low ego—loves learning from others and having their ideas questioned and challenged. Has a “can-do” attitude and thrives on a highly collaborative, cross-functional team that plays a critical role in the company’s success. Is eager to own architecture and design decisions as well as hands-on implementation. What Makes This Role Exciting? Impact : Develop products that take an innovative data-first appro

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Our Sales team manages the full sales cycle, helping prospects and existing customers leverage Mixpanel to analyse, measure, and improve their customer experience. The Enterprise team focuses on targeting and working with our largest organisations — 1,000+ employees — with an emphasis on high-growth technology companies who are changing the world around us. About the Role As a Senior Enterprise Account Executive, you’ll help our future customers understand the power of Mixpanel as the best-in-class product analytics solution in the market. You’ll focus on enterprise organisations across India, with an emphasis on high-growth technology companies in sectors such as Fintech, eCommerce, Media & Entertainment, and SaaS. Collaboration is key — from building strong relationships with prospects and key stakeholders to working with internal cross-functional partners like Solutions Engineering to win together as one team. You’ll leverage your prospecting skills selling SaaS to technology companies alongside strong knowledge of Mixpanel’s product and ecosystem to close new business, powering the next generation of innovative Australian companies. This is a great opportunity for an experienced enterprise seller who thrives in complex, multi-stakeholder sales cycles and wants to play a visible role in building Mixpanel’s presence across the India market. Responsibilities Generate new business opportunities by selling directly to top-tier digital analytics decision-makers, including C-level executives and other key stakeholders across India and South Asia Manage 6–18 month sales cycles, including a

About the Role We’re looking for a Senior Director of Product Management to help define and drive our next phase of growth. Our team owns the end-to-end product-led growth journey, from developer acquisition and onboarding through activation, adoption, monetization, retention, expansion, and sales handoffs. We use customer insight, data, and experimentation to reduce friction, accelerate time-to-value, grow revenue, and increase long-term customer value. This is a high-impact, strategic role that requires strong leadership, creativity, strong product sense, and the ability to mentor a team of high-performing Product Managers. You’ll be expected to lead your team, but also influence across the Product and Technology and Marketing teams, build cross-functional relationships, and elevate the team’s overall strategic thinking and execution. What You’ll Do Develop a clear, cohesive product-led growth strategy for both MongoDB Community Edition and MongoDB Atlas translating that strategy into testable hypotheses, measurable growth outcomes, and a prioritized experimentation roadmap Identify and validate opportunities to expand into new user segments, improve onboarding and activation, accelerate time-to-value, and strengthen product education across the developer journey Own the growth measurement and experimentation framework across acquisition, activation, adoption, retention, expansion, and sales handoffs, using product and customer insights, rapid testing, and structured learning loops to identify friction, prioritize investments, measure impact, and scale what works Mentor and guide Product Managers to think more broadly and creatively about the customer journey, instilling a culture of innovation and strategic problem-solving Partner closely with Engineering, Design, Marketing, Sales, Finance, and other go-to-market teams to shape and launch growth initiatives, align product and GTM strategy, and identify opportunities across packaging, pricing, and mone

We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for managing a book of business and addressing internal and external concerns via email and Zendesk. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes. Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage the accounts receivable collections process for assigned book of business Analyze customer payment patterns and aging reports to identify trends and potential issues Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner Manage incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances Help customers understand their bills, which vary with usage and plan type Assist with external audit, compliance and special projects as necessary Provide guidance and mentorship to junior members of the accounts receivable team. Who You Are: Bachelor's degree in accounting or equivalent required 5+ years of full cycle Accounts Receivable / Billing Operations experience Proficiency in Microsoft Excel required Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills Attent