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1mo ago

The Senior Enterprise Engineer opportunity Statsig is building an Enterprise Engineering team for engineers who want unusually direct ownership of high-stakes customer outcomes. Like a Forward Deployed Engineering team, Enterprise Engineering works extremely close to customers and tackles the technical problems that matter most to them. The difference is the scope of ownership. Forward Deployed Engineering is often concentrated around implementation or onboarding; Enterprise Engineering is responsible for a customer’s technical success throughout the entire customer journey. You’ll stay close as needs evolve, answering questions, investigating across the stack, identifying root causes, shipping fixes and features, and remaining accountable through resolution. This is a software engineering role with a tight customer feedback loop. It is ideal for a pragmatic generalist, especially someone with backend or infrastructure depth who enjoys ambiguous problems, production systems, fast decisions, and immediate impact. What you’ll do Serve on the engineering front line in Unthread, our Slack aggregation and workflow layer, for key customer accounts. Answer technical questions by reading the code, tracing behavior, inspecting production signals, and building a clear explanation, not by forwarding the thread. Diagnose and fix bugs, then validate the outcome with the customer. Design and implement product or platform features when doing so is the fastest, highest-quality way to solve the customer’s problem. Act as the engineering point of contact for urgent issues in key customer accounts’ Slack channels, coordinating the response while retaining technical ownership. Represent engineering in customer office hours and, for selected accounts, recurring weekly meetings. Partner closely with customer-facing and product teams while maintaining crisp ownership, communication, and escalation paths. Identify recurring patterns and improve tooling, documentation, observability, APIs,

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