Senior Product Experience Executive Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Safety? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically and proactively work to detect, remove, and prevent problematic content and behavior. We seek to influence and shape the product roadmap and prioritization, build safety products, and measure our impact on the community of

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Senior Analyst to own and evolve a best-in-class tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will sit at the intersection of operations and technology — driving systematic improvements, scaling tooling infrastructure, and ensuring agents across global vendor sites have the tools they need to operate efficiently and safely at Roblox's scale. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will help build a premier suite of agent tooling by managing systematic changes, identifying improvements, and delivering exceptional service to our internal customers. You will Administer and configure applications — including Zendesk, Absorb, JIRA, and other third-party and internally developed tools — to support 24/7 operations across multiple vendor sites. Design and implement queue and routing systems that reduce agent decision fatigue, enable quality support interactions, and support seamless multi-site operations. Analyze and translate b

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The mission of the Developer Relations team is to empower developers to easily use and understand Plaid’s products, delivering a supportive, industry-leading developer experience via scalable, broad-reaching methods. The scope of this role covers all of Plaid's commercially available, customer-facing products. We’re looking for an experienced Developer Relations Engineer to help the world’s fintech companies (and we believe every company is a fintech company, even if they don't know it yet) integrate with Plaid's APIs. In this role, you’ll create best-in-class developer experiences, cementing Plaid's reputation as the most trustworthy, developer-friendly financial services API. This is a highly technical, highly visible role with direct impact on Plaid’s product, brand, and developer experience. Responsibilities Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience. Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the be

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Senior Director, Generative AI About the Role Roblox Build is our generative creation product, the platform where creators design, build, and publish 3D experiences. We are looking for a Senior Director of Generative AI to lead the Applied AI organization inside Build, responsible for turning state-of-the-art foundation models into high-quality, reliable creation systems at Roblox scale. This leader will own the full applied AI stack: model strategy and routing, model adaptation and fine-tuning, code generation (CodeGen), 3D layout generation (LayoutGen), and the evaluation science and infrastructure that tells us what actually works. You Will Own model strategy and routing for Build. Design and build an intelligent model layer that selects the right model for each creation task based on quality, capability, latency, cost, and safety, leveraging both frontier models and Roblox-adapted open-source models. Lead model adaptation across the Applied AI org, including fine-tuning, distillation, synthetic data generation, human feedback pipelines, and preference optimization for Roblox-specific creation tasks such as Luau code generation and 3D scene understanding. Drive CodeGen capabilities

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The core philosophy of Mixpanel's GTM Enablement team is that navigating sellers through the AI-driven landscape requires a hands-on approach. We are intentional about reintroducing the human element to change management facilitating live training, analyzing sales conversations, and doing the gritty work of shifting rep behaviors. About the Role As a Senior Revenue Enablement Manager, you'll own the enablement experience for every seller and customer success professional in your region, and you'll be looked to as the strategic enablement partner for your region's leadership team. You'll be the person they trust to help them get better, and the first call when a leader needs to shift team behavior fast, at scale. This is not a program coordinator role. It's a coaching and training role for someone who gets energy from being in the room, and who can also step back and shape how enablement works across a region or beyond. You will lead regional enablement strategy, coordinate with a small but global Enablement team, and influence how the broader team approaches GTM behaviors and best practices, including proactively bringing new tools, frameworks, and approaches to the function. Responsibilities New Hire Onboarding — lead in-person delivery of onboarding curriculum and hands-on certification of core skills, and help evolve the curriculum itself based on what you're seeing in the field. Quarterly Academy Sessions — organize and facilitate regional Mixpanel Academy sessions every quarter, and help shape the academy program's direction across regions. Tech Stack Adoption & Productivity — run

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The core philosophy of Mixpanel's GTM Enablement team is that navigating sellers through the AI-driven landscape requires a hands-on approach. We are intentional about reintroducing the human element to change management facilitating live training, analyzing sales conversations, and doing the gritty work of shifting rep behaviors. About the Role As a Senior Field Enablement Manager, you'll own the enablement experience for every seller and customer success professional in your region, and you'll be looked to as the strategic enablement partner for your region's leadership team. You'll be the person they trust to help them get better, and the first call when a leader needs to shift team behavior fast, at scale. This is not a program coordinator role. It's a coaching and training role for someone who gets energy from being in the room, and who can also step back and shape how enablement works across a region or beyond. You will lead regional enablement strategy, coordinate with a small but global Enablement team, and influence how the broader team approaches GTM behaviors and best practices, including proactively bringing new tools, frameworks, and approaches to the function. Responsibilities New Hire Onboarding — lead in-person delivery of onboarding curriculum and hands-on certification of core skills, and help evolve the curriculum itself based on what you're seeing in the field. Quarterly Academy Sessions — organize and facilitate regional Mixpanel Academy sessions every quarter, and help shape the academy program's direction across regions. Tech Stack Adoption & Productivity — run w

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Frontend Software Engineer on the Marketplace team, you will architect and scale the applications powering Roblox's Avatar Marketplace—the core digital storefront driving one of the largest virtual economies globally. This ecosystem facilitates self-expression for hundreds of millions of monthly active users and manages a catalog of hundreds of millions of items, serving as a primary revenue engine for both Roblox and our global community of User-Generated Content (UGC) creators. This is a high-leverage, high-impact role where you will design, build, and optimize cross-platform UI/UX across iOS, Android, Xbox, and cutting-edge VR platforms. If you are an expert at developing user facing applications and are passionate about user experience, you will be right at home with us! You will: Own high-traffic, mission-critical surfaces visited by millions of users daily. Your code will directly influence user engagement, retention and bookings. Architect and build marketplace experiences that drive discovery and monetization for a booming ecosystem of independent creators and brands. Partner with Product, Design and Data Science teams to run A/B tests, analyze user interactions, a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Child Safety Intelligence Analyst on Roblox’s Safety Intelligence Team, you will be on the front lines protecting the platform’s youngest and most vulnerable users. This is a proactive intelligence role focused on identifying, tracking, and disrupting systemic threats to minors, to include child sexual exploitation and abuse (CSAE), grooming behaviors, peer-to-peer harassment, financial minor extortion (sextortion) and bad-actor networks trying to exploit platform features to victimize minors. You will blend quantitative and qualitative data, open-source intelligence (OSINT), behavioral analysis, and deep knowledge of online culture to uncover adversarial trends before they impact the platform ecosystem, and provide your analysis to teams across Roblox and company leadership. Your insights will directly shape automated detection logic, product safety features, and platform policy. Psychological Wellness Note: This role involves exposure to highly sensitive and potentially disturbing themes regarding the exploitation of minors. Roblox offers resources to support employees handling this challenging work. This role is based in San Mateo, CA and requires employees

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer App Foundation team is looking for a Senior Software Engineer to improve Roblox performance across our supported platforms. Our platform is used by over 150M people daily. You will work primarily in cross-platform C++ Roblox game engine code, partnering with teams across the company to identify bottlenecks, ship measurable improvements, and prevent regressions over time. Our team is responsible for the end-to-end performance of the Roblox client on Android, iOS, macOS, Windows, Xbox, Playstation and TV. We tackle the platform’s most difficult technical constraints, ranging from speed and responsiveness to efficiency and stability, to ensure a high-performance experience across all of our devices and platforms. You will: Own the end-to-end performance of the Roblox client across all platforms directly moving the needle on our key metrics: TTI, app size, battery usage and more. Build the benchmarking, profiling, and telemetry systems required to catch regressions early and continue scaling our application even further. Collaborate closely with stakeholders across Engineering, Product, and Design to evaluate technical tradeoffs, align on company-wide priorities, and

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool-belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY Safety Data Infrastructure To pro-actively find bad actors and protect good users, Roblox needs to ingest enormous amounts of data and make it usable both to our automated detection systems and for human moderators and customer support agents doing investigations. The Safety Data Infrastructure team is addressing these needs w

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Security Software Engineer for Infrastructure Security you will be a part of the Information Security organization and report to the Senior Manager of Infrastructure Security. You will help shape the future of Platform Security at Roblox. We work closely with Production IAM, Network Security, and Cloud Security at Roblox. You Will: Identify security gaps and threats in our cloud and on premise infrastructure, partnering with Governance Risk and Compliance teams to create standards and policies along the way. This will help Roblox meet regulatory and compliance requirements. Harden our infrastructure by introducing secure by default configurations, designs and guardrails for all developers at Roblox. Own and drive solutions that enable Roblox engineers to design, build, and use infrastructure securely at scale. Work closely with other InfoSec teams (AppSec, D&R, GRC, CorpSec, CloudSec, NetSec) and partner with engineering teams across Roblox, specifically the Infrastructure organization, to ensure the secure outcomes of security and product driven initiatives. You Have: 5+ years of experience writing code and/or relevant technical experience. Experience with

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Senior Payments Compliance Manager to lead the design and enforcement of our global Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions compliance programs. As our payments ecosystem continues to scale, this role is essential to driving a culture of compliance, managing our regulatory framework and contractual obligations, and enabling a safe platform for our users. You will develop and manage the policies, operations, and controls that support Roblox's compliance posture, partnering closely with Legal, Product, Engineering, and Finance teams. This is a full-time, hybrid position reporting to the Head of Compliance. You Will: Design, implement, and continuously improve Roblox's end-to-end KYC program, including customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring processes. Develop and maintain AML policies, procedures, and controls in accordance with applicable regulatory requirements, including the Bank Secrecy Act (BSA) and related FinCEN guidance. Build and operate a sanctions compliance program aligned with OFAC requirements and global equivalents (e.g., UN, EU, OFSI), including screening processes, escalation workf

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer Apps Consoles team owns the console app foundation that makes Roblox feel fast, fluid, and reliable for millions of players and is dedicated to delivering superior performance, reliability, and user experience on PlayStation and Xbox. As a Senior Software Engineer on the Consoles team, you'll be a driving technical force — leading complex client work end-to-end, raising the quality bar across our codebase, and partnering closely with product, design, and platform teams to ship experiences that are polished and performant at scale. You Will: Shape & improve the PlayStation and Xbox experience that millions of players see every day Translate ambiguous product ideas into well-scoped, high-quality engineering plans in close partnership with product, design, and data science. Raise the engineering bar through rigorous code review, proactive mentorship of junior engineers, and the standards you set in your own code. Drive platform-level investments that benefit the broader engineering organization. Work with our Xbox and PlayStation counterparts to ensure feature parity and platform-specific excellence. You Have: 5+ years of experience building and shipping client software, with