Senior Program Operations Lead Jobs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the Global Customer Services (GCS) Strategy & Operations team. About the job We are looking for a hands-on technical builder to join the GCS Strategy & Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You'll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you'll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more. This role sits at the intersection of engineering and program management. You'll write code every week, but your success is me

Location: San Francisco, CA (hybrid) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role We're looking for a highly analytical Senior Business Operations Analyst to support the growth and execution of our Dispatch Intelligence product. This role sits at the intersection of business operations, customer, product, engineering, and data science and has two core areas of responsibility. First, you will help drive overall program execution for Dispatch Intelligence: bringing structure to complex cross-functional initiatives, improving processes, tracking progress, and ensuring teams stay aligned on priorities and timelines. Second, you will help build and operate the processes through which flexible energy assets are onboarded onto the Verse platform and continuously improve their operational performance. The ideal candidate combines strong analytical problem-solving with exceptional project management and is comfortable working across both technical and commercial teams. You will play a critical role in helping Verse scale Dispatch Intelligence from individual projects and assets

Role Description Dropbox is bringing together Product Marketing across a multi-product portfolio and strengthening the foundations that connect product strategy to market execution. As Senior Product Marketing Operations Manager, you will be a senior individual contributor who builds and runs the operating systems that help Product Marketing work with greater clarity, consistency, and impact Your initial mandate will span four connected areas: the lifecycle for foundational messaging and positioning assets; portfolio and roadmap visibility; PMM-side launch strategy and governance; and the planning rhythms and cross-functional interlocks that connect PMM with Solutions Marketing, Integrated Marketing, Product, Communications, Sales, Customer Success, Enablement, and program management partners - clarify decision rights and handoffs; surface dependencies, risks, and tradeoffs; and establish reusable standards, templates, and operating cadences that strengthen focus and accountability. Over time, you will create a foundation that allows PMM Operations to scale as the organization’s needs evolve This role offers broad visibility across Dropbox’s product and go-to-market priorities and the opportunity to shape how a growing PMM organization operates at a strategic level. Your impact will be reflected not only in stronger processes, but in whether PMM is engaged at the right decision points, cross-functional teams are aligned on the priorities and tradeoffs that matter, and the organization can move from strategy to market with greater clarity and accountability. Responsibilities Build, operate, and continuously improve the Product Marketing operating model across team planning, portfolio and roadmap visibility, foundational content systems, launch governance, and cross-functional accountability. Establish the lifecycle for messaging, positioning, and related PMM foundations, including templates, inventories, accountable owners, review and sign-off, refresh cadences, qual

Role Description Dropbox is bringing together Product Marketing across a multi-product portfolio and strengthening the foundations that connect product strategy to market execution. As Senior Product Marketing Operations Manager, you will be a senior individual contributor who builds and runs the operating systems that help Product Marketing work with greater clarity, consistency, and impact Your initial mandate will span four connected areas: the lifecycle for foundational messaging and positioning assets; portfolio and roadmap visibility; PMM-side launch strategy and governance; and the planning rhythms and cross-functional interlocks that connect PMM with Solutions Marketing, Integrated Marketing, Product, Communications, Sales, Customer Success, Enablement, and program management partners - clarify decision rights and handoffs; surface dependencies, risks, and tradeoffs; and establish reusable standards, templates, and operating cadences that strengthen focus and accountability. Over time, you will create a foundation that allows PMM Operations to scale as the organization’s needs evolve This role offers broad visibility across Dropbox’s product and go-to-market priorities and the opportunity to shape how a growing PMM organization operates at a strategic level. Your impact will be reflected not only in stronger processes, but in whether PMM is engaged at the right decision points, cross-functional teams are aligned on the priorities and tradeoffs that matter, and the organization can move from strategy to market with greater clarity and accountability. Responsibilities Build, operate, and continuously improve the Product Marketing operating model across team planning, portfolio and roadmap visibility, foundational content systems, launch governance, and cross-functional accountability. Establish the lifecycle for messaging, positioning, and related PMM foundations, including templates, inventories, accountable owners, review and sign-off, refresh cadences, qual

About the Team: Being part of Meesho's Fulfilment and Experience team will zip you to the cockpit of our ever burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations / support, supply chain know-how, analytics and the holy grail, first principles problem solving. At Meesho, we are trying to do what's never been done before - taking e-Commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain which changes how folks think about e-Commerce not just in India, but globally. We focus on personal growth and fun at work just as much as we do on working hard. About the Role As an Assistant Manager - F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

The HR Shared Services Compensation operations senior associate combines analytical rigour with a service-orientated mindset. They will be comfortable working in the details of HR systems and cases while also understanding the broader impact of compensation data and decisions on employees, managers, payroll, reporting, and business operations. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Key Responsibilities You will play a vital role in processing the backend transactions related to general compensation questions or tasks, along with making sure that the relevant SLA’s are met Review and process requests related to job architecture, job codes, career levels, compensation tiers, pay ranges, compa-ratio, salary positioning, bonus eligibility, and other compensation-related fields in the HRIS Pull ad hoc compensation reports, review data for accuracy and completeness, and help summarize basic findings for the compensation team and business partners Assist with program documentation, supporting records, data integrity, audit readiness, and compliance materials Partner with Compensation, HR Business Partners, Recruiting, Payroll, HRIS, Finance, and regional People Teams to investigate issues, resolve discrepancies, and coordinate end-to-end completion of transactions Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs Create, maintain, and improve standard operating procedures, knowledge articles, checklists, process maps, and case-handling guidance for compensation processes Perform data validation, reconciliation, and quality-control checks across SuccessFactors, case-management tools, payroll inputs, compensation planning files, and downstream reporting systems Expected Skills Experience for 4+ years in HR Operations / Shared Services in an HR Shared Services role (EMEA and Americas) Strong Excel or spreadsheet skills, including data validation, lookups, filters, pivot tables, reconciliatio

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Go-to-Market (GTM) Strategic Programs team supports Stripe's mission (to "Increase the GDP of the internet") by building GTM strategy, bringing it to life through incubation programs, and providing program management expertise across global, cross-functional programs. We bring a desire to chart the unknown, rigorous thinking, and a user-first approach to problem-solving, while helping to build connections between Stripe go-to-market teams and the business overall. As we rapidly grow our company and customer base, we need "full stack" program management experts with global program experience who easily flex between: PMO responsibilities coordinating across a number of cross-functional team members Running the full breadth of building and operationalizing incubation programs from diagnosis, design, implementation, and change management Driving a successful transition and handover to operational counterparts across GTM and Product Operations What you’ll do Our Program Managers are focused on solving GTM's most pressing challenges. We're looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. You have worked in a hypergrowth technology or GTM org or come from a strategic consulting background, have superior communication skills to work across the most senior stakeholders across different functions, and

Senior Compliance Specialist Position Description SingleStore is building a real-time data platform that helps organizations transact, analyze and act on data in a single system. We are committed to operating with strong security, privacy and resilience standards across our products, services and internal operations. We are seeking an experienced and highly motivated Senior Compliance Specialist to help scale our security, privacy and compliance programs. This role will be responsible for maintaining key certifications, driving cross-functional compliance initiatives, overseeing development and management of our privacy program, supporting compliance with the Digital Operational Resilience Act (DORA), and helping mature our Business Continuity Management System (BCMS). The ideal candidate is practical, organized and collaborative, with experience translating regulatory and framework requirements into durable operational processes across technical and business teams. Job Responsibilities Support governance activities across the security, privacy and compliance program, including maintaining Information Security Management System documentation, evidence, policies, procedures and audit trails. Help maintain and improve active certifications and attestations such as ISO/IEC 27001, SOC 2 Type II, HIPAA and PCI DSS, while coordinating with stakeholders across the business to ensure ongoing compliance. Drive readiness efforts for new compliance objectives, certifications and customer-driven assurance requirements. Participate in enterprise risk management activities, including risk methodology, risk assessments, treatment planning and follow-up with risk owners. Oversee the development, implementation and ongoing management of SingleStore’s privacy program in partnership with Legal, Security, IT and business stakeholders. Support compliance with applicable privacy and data protection requirements, including operationalizing controls and processes needed to meet regu

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Role Overview We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform. What you’ll do Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment Drive strong engineering practices across code quality, documentation, release managem

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in New York for our hybrid working model. Role Overview We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform. We are looking to speak to candidates who are based in New York City, NY for our hybrid working model. What you’ll do Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an A

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Role Overview We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform. What you’ll do Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment Drive strong engineering practices across code quality, documentation, release managem

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Data Scientist on the CX Consumer Analytics team, you will serve as the foundational link between CX operations and top-line financial impact, owning the revenue calibration models, experimentation frameworks, and behavioral intelligence that connect every customer support interaction to Coinbase's asset accumulation flywheel. You will partner closely with CX Analytics Engineers, Program Managers, and Product teams to translate complex operational and behavioral data into defensible, executive-ready insights that drive measurable improvements in retention, product adoption, and automation quality. What you'll do: Own and evolve CX's Downstream Impact of Support (DSI) revenue calibration models, translating support interaction data into quantified revenue signals. Design and execute causal inference frameworks and experiments to measure the incremental impact of CX programs (Concierge, Proactive Outreach, automation interventions) on customer retention and product engagement. Build and maintain LLM-powered classification pipelines for CX contact taxonomy, customer friction detection, and issue attribution, partnering with Analytics Engineers to productionize models into CX's governed Source of Truth infrastructure. Partner with CX Program Managers and Product teams to define segmentation models and behavioral signals that enable personalized experiences an

About the Team ValMo is Meesho's logistics and supply chain organization, responsible for building India's most cost-efficient, reliable, and scalable fulfillment network. From first-mile pickup to last-mile delivery and reverse logistics, ValMo powers millions of shipments every month for small businesses across the country. As we scale, the complexity of our network increases exponentially. ValMo operates at the intersection of technology, operations, and partner ecosystems — where execution precision and systems thinking are critical to prevent cascading (domino) failures across the network. About the Role The Control Tower is where the stability, reliability, and cost-efficiency of ValMo's pan-India network is owned end-to-end. This is a deliberately generalist role in Fulfilment & Experience - your mandate is defined by an outcome, not a fixed function. Put simply: you are the person we point at the highest-leverage problem threatening the network, and you figure it out from first principles. The specific problem changes with what the network needs. In one quarter you might be redesigning the topology of a region; in the next, rebuilding the capacity-planning engine, running a structural cost-out program, firefighting an RTO or CX spike, or standing up readiness for a peak event - including problems that don't yet have an owner. What stays constant is the accountability: keep the network stable, predictable, and cost-efficient no matter what breaks or scales.

Manufacturing Engineer (Experienced or Senior) Company: The Boeing Company The Boeing Test and Evaluation (BT&E) Test Operations & Engineering (TO&E) Instrumentation Data System Installation Design team located in Berkeley, MO is seeking Manufacturing Engineers to provision Flight Test Instrumentation hardware on multiple aircraft platforms. On this team, a Manufacturing Engineer (Assembly & Installation) has the primary responsibility for the fabrication and installation of the mechanical and electrical hardware required to install a flight test data system. Design-Build Flight Test Manufacturing Engineers work the entire production cycle from review of engineering, manufacturing plan authorship, fabrication sourcing (inside and outside of Boeing) and detail planning, and continuing on through installation planning and shipside support. Manufacturing Engineers are owners of the build plan and ensure compliance to design configuration, build plan, and process requirements. Manufacturing Engineering performs Design for Manufacturing and Assembly (DFMA) analysis and develops an integrated build plan consisting of work instructions for assembly/fabrication, kitting, tooling, inspection requirements, and other outputs to ensure fabrication meets design, test, and program requirements. BT&E is currently hiring for a broad range of experience levels including Experienced and Senior level Manufacturing Engineers. Position Responsibilities: Synthesis of test hardware & instrumentation requirements in support of flight test Review of design models and drawings, creating/reviewing redlines and coordinating with design to incorporate updates Authorship of manufacturing plans to facilitate build

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success. About the department: The Global Compliance Transaction Monitoring Team at Fiduciary Trust Company International helps protect the organization from money laundering, sanctions, and terrorist financing risks. The team monitors client activity, reviews higher-risk transactions, conducts sanctions screening, and supports regulatory reporting requirements. Team members work closely with compliance, risk, and business stakeholders to strengthen the firm’s control environment and support regulatory compliance across global operations. How you will add value? Core Responsibilities: You will administer the GIFTS transaction monitoring platform. You will support the Threat matrix monitoring program. You will conduct Anti-Money Laundering investigations. You will perform quality assurance reviews. You will consolidate alerts and case information. You will maintain search-list profiles within GIFTS. You will oversee daily monitoring operations activities.