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Senior Software Engineer Customer Experience Jobs

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Explore current senior software engineer customer experience jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Company Description Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers. Position Description We are seeking an experienced Senior Software Engineer to play a key role in building and scaling the Okta Recovery Vault (ORV) . This team is responsible for Okta's enterprise-grade soft-delete and object recovery capability, designed to protect critical identity objects (Users and Groups) from accidental or malicious deletion. As a Senior Engineer, you will own the technical design, implementation, and operational reliability of critical components within our real-time, high-fidelity recovery system. You will solve complex engineering problems around identity preservation (UUIDs) and relationship restoration—including group memberships, app assignments, and password hashes—ensuring our customers can seamlessly recover from data loss events. Job Duties and Responsibilities Feature Execution: Drive the technical design and end-to-end implementation of complex features, such a

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Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Company Description Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations — including JetBlue, Nordstrom, Slack, and Twilio — trust Okta to protect the identities of their workforces and customers. Position Description We are looking for an experienced Senior Software Engineer – UI to join our Identity Platform engineering team. You will own the design and delivery of complex, enterprise-grade frontend experiences that power Okta's identity lifecycle management capabilities — including admin configuration flows, wizard UIs, real-time progress tracking, and bulk operation workflows. You will partner closely with Product Management, UX, and backend engineers to translate complex enterprise identity requirements into intuitive, accessible, and performant web applications. This is a hybrid position. Job Duties and Responsibilities - Frontend Ownership: Independently own and deliver complex UI features end-to-end — from design collaboration through production deployment. - Architecture & Standards: Lead frontend architectural decisions, enforce code quality, accessibility, perfor

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Mongodb
📍 Toronto• Full-time• From C$158K/yr
1mo ago

MongoDB Search and Vector Search allows users to execute complex search queries and build RAG applications using the MongoDB Query Language. Our users are free to focus on relevance and data retrieval instead of the machinery needed to search data at scale. We are looking to speak to candidates who are based in Toronto for our hybrid working model. Candidate Profile: 5+ years of hands-on experience designing, building, testing, and maintaining industrial-strength backend software in a complex codebase Proficient in modern programming languages and techniques Experienced in developing distributed systems, cloud services, and SaaS products Excellent verbal and written technical communication skills; enthusiasm for collaborating closely with colleagues and mentoring other engineers A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback A strong sense of ownership over their work, from initial design all the way through maintaining code in production You will: Build and design our integrated search platform, written in Java Work with a collaborative team that prioritizes sound technical decision-making and building systems that our customers love and that we are proud of as engineers Lead projects and own subsystems Help determine the team’s roadmap and the architecture of our system Success measures: In 3 months you’ll have contributed to the development of an existing project and completed several improvements or bug fixes In 6 months you’ll be reviewing code and project designs, and be an active participant in team meetings In 12 months you’ll have a thorough understanding of the systems the team owns and have led a project. You’ll have had a positive impact on our code, product, and team processes About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to cr

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Cohere
📍 Toronto• Full-time• From £215K/yr
1mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the role. We’re building the next generation of agentic AI infrastructure at Cohere. This team sits at the intersection of ML systems, distributed infrastructure, and developer experience, creating the platform that powers autonomous AI agents at scale. You’ll work on hard, forward-looking problems with few established patterns, including secure code execution, agent state management, model routing, identity and authentication, and resource management for long-running agent workflows. This role is a strong fit for someone who combines systems depth with ML intuition. You should be comfortable building reliable infrastructure, thinking through distributed systems tradeoffs, and understanding how emerging agentic capabilities shape platform design. What you’ll work on. Secure execution environments for agent-generated code Identity, authentication, and trust boundaries for agents Model routing and orchestration across different model types and environments Rate limiting, quotas, and resource management for agent workflows State management, memory, and filesystem abstractions for agents. In this role you will: Turn emerging M

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Godaddy
📍 Canada• Full-time• From C$128.5K/yr
1mo ago

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team When GoDaddy's customers are considering a new venture, it often starts with a name. The Search Results team (SERP) plays a key role in that mission by building the discovery experience that helps customers find the right domain name and products for their idea. We're a small team that moves quickly, holds a high bar for craft, and ships work that impacts millions of customers. We’re looking for a Senior Software Engineer to help shape our search and discovery experiences. This is a hands-on individual contributor role. You’ll lead by example through the quality of your code, the decisions you make, and the way you help others succeed. You’ll have opportunities to lead projects, influence technical direction, mentor peers, and speak up when you see a better path. What you'll get to do... Build and ship frontend experiences that help customers find the right domain, including match quality, smart alternatives, favorites, and AI-enabled experiences Lead projects from problem definition through technical design, implementation, launch, measurement, and production ownership Improve how the team ships by building internal tools, automation, and reusable engineering patterns Your experience should include... 7+ years of professional software development experience Strong proficiency building modern web applications with React, JavaScript, and Node.js Practical experience with deployment, CI/CD, observability, and production ownership Experience using AI-assisted development tools such as Claude Code, Cursor, Copilot, or similar tools wi

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Nextdoor
📍 San Francisco• Full-time
1mo ago

#TeamNextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet Your Future Neighbors As a Software Engineer at Nextdoor, you’ll join a focused team of developers, product managers, and designers who are passionate about using technology to cultivate a kinder world where everyone has a neighbor they can rely on. We are a small, high performing team of engineers that wear multiple hats and prioritize impact for our customers. We care about moving fast and delivering impact, without compromising on quality and reliability as guided by our Engineering Principles . You will have the opportunity to learn from your co-workers and teach them. As a team, we will make each other better and build great software. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London. The Impact You’ll Make We believe in empowering our teams to own all aspects of bringing Nextdoor to life. As such, you’ll get the opportunity to make key contributions across our engineering stack - thi

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Nextdoor
📍 Us Remote• Full-time• Remote
1mo ago

#Team Nextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet Your Future Neighbors As a Senior or Staff Software Engineer at Nextdoor, you’ll join a focused team of developers, product managers, and designers who are passionate about using technology to cultivate a kinder world where everyone has a neighbor they can rely on. We are a small, high performing team of engineers that wear multiple hats and prioritize impact for our customers. We care about moving fast and delivering impact, without compromising on quality and reliability as guided by our Engineering Principles . You will have the opportunity to learn from your co-workers and teach them. As a team, we will make each other better and build great software. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London. The Impact You’ll Make We believe in empowering our teams to own all aspects of bringing Nextdoor to life. As such, you’ll get the opportunity to make key contributions across our enginee

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Datadog
📍 Massachusetts• Full-time• From $192K/yr
1mo ago

About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. You will: Solve a scaling bottleneck in a critical service Deploy a new feature to production, progressively rolling it out with feature flags Investigate and fix a production issue from a service your team owns Design a way to scale up a service for more traffic With your team, plan the most important projects to work on next Who You Are: You have significant experience in one or more languages You value code simplicity and performance You can design architecture to solve problems at high scale You have a BS/MS/PhD in a scientific field or equivalent experience You want to work in a fast, high-growth startup environment that respects its engineers and customers You have demonstrated ability to use AI coding tools in day-to-day workflows and build, validate, and refine AI-generated output in products You can design AI Backend systems, with awareness of quality, cost, and latency tradeoffs 6+ years of experience Bonus points: You've worked at high scale with systems like Redis, Cassandra, Kafka You wrote your own data pipelines once or twice before You have a strong background in statistics You have significant experience with Go, C, or Python You’re excited about leveraging AI tools to enhance how you code, solve problems, and build – or eager to learn how You’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products Datadog values people from all walks of life. We understand not everyone will meet all the above qualificat

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Datadog
📍 Remote; United Kingdom, France• Full-time• Remote
1mo ago

Please note that the job is only available from the locations outlined. We are looking for a Senior Software Engineer to help us take REDAPL, our Referential Data Platform, to the next level. REDAPL is Datadog's main platform for tracking our customers' infrastructure resources and relationships. The platform enables products where customers can understand, keep track of, and gain insights into their infrastructure related to performance, cost, security, and more. Many Datadog products use REDAPL today such Cloud Security Posture Management, Resource Catalog, Cloud Cost Management, and Service Catalog and others - REDAPL ingests more than 4.5mil updates/second. As a Senior Engineer, you will drive, lead and collaborate on projects both inside and outside the platform. You can expect to contribute to key technical decisions relating to our data ingestion, processing, and query pipelines. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Build a query engine that supports efficient relationship traversals for our most demanding workloads. Contribute to design and drive high-priority, high-visibility projects to increase the platform's value, resilience, and scalability across multiple teams. Lead and guide other engineers through architectural platform decisions Identify potential system risks and trends in reliability and design solutions to address them Provide input on prioritizing engineering-led initiatives in short- and long-term planning and roadmaps Collaborate with internal product teams to understand their requirements and how we plan for their product growth as they integrate and depend on REDAPL Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or related scientific field or equivalent experience You

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Mongodb
📍 New York• Full-time• From $126K/yr
1mo ago

The MongoDB Cloud Services Team is a diverse group of contributors working together to help our users manage MongoDB at global scale. The Cloud Team is responsible for MongoDB Atlas: our database as a service offering, and fastest growing product, which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. The Backup Team delivers essential infrastructure to help our customers in their hour of need - providing the ability to quickly restore a massive, distributed database to any point in time at the click of a button. The Backup Team’s mission is to make MongoDB backup more reliable, faster, and also cheaper. This team is responsible for the Backup Agent (Go), the extensive server-side infrastructure (Java) which manages 100s of TB of data and processes billions of operations per day, and the user interface (Javascript) that customers use to manage their backups. Common project themes are performance, scaling, and ease of use. We are looking to speak to candidates who are based in New York for our hybrid working model. We're looking for someone who is Skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Fond of chasing down tough problems in a distributed systems environment Cool under pressure - has wrangled production crises, and secretly finds this a little fun Experienced with Linux, and able to correlate application performance problems with underlying hardware limits Comfortable working across the stack of a modern web application Always striving to expand their knowledge Curious, collaborative and intellectually honest Responsibilities Work closely with product teams, considering the user’s perspective while helping the team achieve success Collaborate with team members over best practices and core concepts Hold yourself accountable to your actions, maintaining the balance between accomplishing goals with research & development Own our

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MongoDB is looking for an outstanding person to join our newly created Forward Deployed Engineering team and take on a key role in our extended R&D organization. Forward Deployed Engineering is linking the work of teams engaged on application modernization roles with our Product and Engineering teams. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Many organizations have built up large estates of legacy applications. Lack of scalability and resilience, long development times, operating cost, and inability to run on cloud are common issues with these applications. To address these issues, organizations are engaging in large transformational Application Modernisation programs. MongoDB is recognized as the developer data platform of choice for transactional systems that provide the best scalability, resiliency and developer experience in the cloud as well as on premises. Organizations are continuously migrating workloads from these legacy applications to new platforms, often based on microservices, using MongoDB. Such transformations are time intensive and often risky. Tooling based on generative AI promises to accelerate these transformations in a way never seen before. Forward Deployed Engineering is responsible for exploring the possibilities of Generative AI technologies and providing invaluable feedback to MongoDB’s R&D teams to drive future capabilities of MongoDB and the MongoDB ecosystem. Application Modernization Engineers will work alongside project teams that are executing Application Modernisation projects with customers. The successful candidate will be responsible for evaluation, build, and applying tools in modernization projects, facilitating the usage of such tools and processes across the different project teams, identifying opportunities for tooling deployment, selecting potential 3rd party tools, contributing to the development of tooling prototypes and helping to shape the produ

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MongoDB is looking for an outstanding person to join our newly created Forward Deployed Engineering team and take on a key role in our extended R&D organization. Forward Deployed Engineering is linking the work of teams engaged on application modernization roles with our Product and Engineering teams. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. Many organizations have built up large estates of legacy applications. Lack of scalability and resilience, long development times, operating cost, and inability to run on cloud are common issues with these applications. To address these issues, organizations are engaging in large transformational Application Modernisation programs. MongoDB is recognized as the developer data platform of choice for transactional systems that provide the best scalability, resiliency and developer experience in the cloud as well as on premises. Organizations are continuously migrating workloads from these legacy applications to new platforms, often based on microservices, using MongoDB. Such transformations are time intensive and often risky. Tooling based on generative AI promises to accelerate these transformations in a way never seen before. Forward Deployed Engineering is responsible for exploring the possibilities of Generative AI technologies and providing invaluable feedback to MongoDB’s R&D teams to drive future capabilities of MongoDB and the MongoDB ecosystem. Application Modernization Engineers will work alongside project teams that are executing Application Modernisation projects with customers. The successful candidate will be responsible for evaluation, build, and applying tools in modernization projects, facilitating the usage of such tools and processes across the different project teams, identifying opportunities for tooling deployment, selecting potential 3rd party tools, contributing to the development of tooling prototypes and helping to shape t

javasqlpostgresql
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Mongodb
📍 Sydney• Full-time
1mo ago

About the Role The worldwide data management software market is massive – IDC forecasts it to be $137.6 billion by 2026! At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and were the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. The Storage Layer Services Team is currently re-architecting the MongoDB Cloud Storage Layer. This is a relatively new team in MongoDB that sits at the heart of the next generation MongoDB Cloud Storage Architecture, and the team is working to build performant multi-tenant distributed storage services both to enhance our existing MongoDB cloud storage architecture and to power more of our customers' use cases more efficiently. We are looking for talented Senior Engineers to join the team and be founding members of the team, where you will play a crucial role in our multi-year roadmap. Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core storage features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. We are looking to speak to candidates who are based in Sydney for our hybrid working model. Candidate Profile Minimum of 5 years of experience in programming, debugging, and performance tuning of distributed and/or highly concurrent software systems Strong systems fundamentals, including multi-threaded programming and performance profiling Experience with distributed systems Proven experience in building, deploying, and operating multi-tenant cloud services with a focus on operational excellence Familiarity with database internals or experience building core components for data processing systems Hands-on experience in developing performance-sensitive so

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1mo ago

MongoDB is seeking a Senior Software Engineer to join the Atlas Clusters Organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. We are forming a new Atlas Clusters team in the Dublin area. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What you’ll do Build and design new features for MongoDB Atlas Contribute to and lead complex technical projects Work with stakeholders throughout MongoDB to build our roadmap and product offerings Work with customers and support engineers to fix issues and become part of our on-call rotation Collaborate with team members to develop our codebase, best practices, and design principles Foster an inclusive and respectful work environment according to MongoDB's Core Values We’re looking for someone who Has at least 6 years of professional software development experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Go, Java, C#, etc.). Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has led the launch of a new module and maintained it in production Is eager to solve tough problems Has excellent communication skills Is curious, collaborative, and motivated Success Measures In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems In 6 months, you'll have contributed to a large project and joined our on-call rotation In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system About MongoDB MongoDB is built for

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At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our team builds and operates Snowflake's Streaming Platform — the core infrastructure responsible for bringing data into Snowflake continuously and at scale. This includes Snowpipe Streaming and Datastream, services used by large set of enterprise customers to move mission-critical data in real time. Data is the fuel powering the new enterprise AI world, and we are the team responsible for getting it there reliably, continuously, and fast. Responsibilities Design, build, and maintain core components of Snowflake's streaming ingestion platform Improve service reliability, scalability, and latency under high-throughput production workloads Debug and resolve incidents in a distributed, multi-tenant cloud service Contribute to the design and evolution of streaming APIs, SDKs, and server-side protocols Write comprehensive tests including unit, integration, and chaos/fault-injection scenarios Collaborate with partner teams (storage, query, compute) on cross-cutting platform concerns Participate in code reviews, on-call rotations, and architecture discussions Required Qualifications 3–5 years of software engineering experience on large-scale distributed systems or cloud services Strong proficiency in Java or C++ Deep understanding of distributed systems concepts: consistency, faul

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