Senior Software Technologist Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes. We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution. You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value. W

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Why you should join Fin today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—peo

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you’re looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin.ai is building the AI agent that resolves customer support conversations autonomously — and our partner ecosystem is central to how we scale adoption in the EMEA market. As a Senior Partner Manager for EMEA, you'll own our partner relationships across a defined set of priority markets, working closely with our direct sales team to drive revenue through systems integrators, value added resellers, and local implementation partners. This is a builder role for someone who thrives in a dynamic, high-growth environment. You'll be the architect of Fin.ai's EMEA partner motion — standing up programs, forging relationships, and converting partner activity into measurable pipeline for AI-driven customer support deployments. You'll operate across multiple partner types simultaneously and serve as the connective tissue between our ecosystem and our sales team. The ideal candidate brings a hunter's instinct to partnerships: proactive, commercially sharp, and energised by th

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's The Opportunity? Fin believes that vertically integrated AI will deliver the best performance for CX teams. We built our own models - the Apex family of models - to deliver on this belief and they are the best performing models for CX, beating frontier models on performance, hallucination and speed. We also believe in Open platforms and that you should be able to integrate Fin into your architecture and end customer experience easily. We’ve built APIs, MCP, and CLIs, and integrate with 100s of tools in our customers' tech stacks. And we’re increasingly speaking to technical teams, AI builders, and developers that are deciding what to integrate, what to build on and what to trust. This role will help Fin effectively position our platform and models to technical personas and support teams. It is a net-new role for someone who wants to help define a category of PMM at Fin: making a technical, extensible platform legible and exciting to technical buyers and audiences, and establishing

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s The Opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers. About the Role: Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs

This is a senior individual contributor role for someone who wants to actively shape how Engineering, one of the most important parts of how Datadog develops its people. You'll sit at the center of Datadog's biggest talent bets for Engineering: how we build leaders, define career paths and org design, evolve performance, move talent internally, and plan succession for our most critical roles. You’ll own this work end to end, from the first framing conversation with senior leaders through to delivering a program running at scale. AI is changing how Engineering builds software, and it is changing how People builds the programs that support Engineering too. This role sits at the centre of both: understanding how AI is reshaping engineering roles, skills and structures, and building AI-powered solutions within People to keep pace. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design and lead complex talent programmes for Engineering, spanning leadership capability, career architecture, org design, performance, internal mobility and succession for critical roles. Partner directly with PBPs and senior leaders to turn ambiguous problems into clear programme goals, design principles and success measures. Help Engineering and People understand and respond to how AI is reshaping roles, skills and ways of working, and translate that shift into practical talent and org design choices. Stay hands-on from concept through to adoption: this is a build and run role, not a strategy and handover role. Work across Enablement, Learning, People Analytics and People Systems so what you build scales and embeds into core people processes. Equip PBPs with frameworks, tools and executive-ready narratives that support real adoption in the business. Operate in ambigu

As the Senior Product Manager for the Actions & Automations team, you will own the ecosystem that enables customers, partners, and Datadog teams to build, deploy, and operate AI agents on Datadog. You will drive the strategy and execution for the platform capabilities, developer experience, integrations, and extensibility model that make Datadog the best place to build agents that understand and act on production systems. Modern engineering organizations are entering a new era where software is not only monitored and operated by humans, but increasingly by AI-powered agents. As agentic workflows reshape how teams build, operate, secure, and troubleshoot systems, customers need a platform for creating specialized agents, connecting them to business and engineering systems, governing their behavior, and extending them to solve unique organizational problems. You will define and build the ecosystem that makes this possible. Agent Builder sits at the intersection of Datadog's products, AI capabilities, and ecosystem strategy. You will have the opportunity to work across the breadth of the Datadog platform, partner with teams throughout the company, and help establish Datadog as the foundation for operational AI. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Define the vision, strategy, and roadmap for Datadog's Agent Builder platform and ecosystem. Own the core platform capabilities that enable customers and partners to create, customize, deploy, and manage AI agents. Drive the extensibility model for agents, including integrations, tools, actions, context sources, APIs, SDKs, and developer workflows. Shape how agents perform actions across Datadog products and third-party systems. Partner closely with AI, platform, infrastructure, and product tea

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on AI-accelerated workflows and next-generation developer ecosystems, you will have the opportunity to meet fast-moving teams where they are, helping them lay strong engineering foundations and broadening your impact to the developer community at large. This is a unique opportunity to use both your engineering depth and authentic storytelling skills to shape how the next wave of builders approach software health, scalability, and observability. What You’ll Do: Help developers hone their craft in an AI-accelerated world by exploring how AI coding assistants and rapid-prototyping tools change software workflows, and guiding teams on how to balance rapid prototyping with established engineering practices around performance, code health, and system reliability. Build in public by creating authentic, peer-to-peer technical content, sharing your engineering insights directly where modern developers collaborate in person and online. Drive a constructive, bidirectional feedback loop between fast-moving developer communities and our internal teams, translating real-world developer experiences into actionable product insights to shape our roadmap while advocating for user needs from the inside. Design and ship high-quality open-source boilerplate templates, quickstarts, and tools that make integrating observability seamless across AI native workflows, next-gen platforms (Vercel, Supabase, etc.), and cloud providers (AWS, GCP, Azure). Who You Are: A builder with approximately 10+ years of software engineering experience, ideally having shipped applications from scratch or worked within an early-stage startup environment where you've worn multiple hats. An AI-fluent developer who natively leverages AI coding assistants and rapid-prototyping tools as a core part of your regular, day-to-day development workflow. Multi-stack familiar, comfortable writing an

We are looking for an experienced Principal Partner Manager to build and accelerate growth with our top Security focused channel partners in Latin America. Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. In this role, you will drive Datadog’s business relationships by analyzing partner business performance, identifying methods of increasing partner and Datadog returns, and identifying opportunities with your named partners to position Datadog as the observability & cloud security platform of choice for their install base, programs & contracts. This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the top cloud security focused channel partner relationships Drive net new and expansion revenue through our top established and strategic cloud security partners Recruit and onboard new security focused partners aligning to Datadog’s Ideal Partner Profile Oversee Datadog Partner Agreement process and if needed, collaborating with Datadog legal Work with partners to develop partner-led insertion points, including joining solution and services offerings. Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Generate partner-sourced net-new sales pipeline and revenue Variable commissions will be 40% of the On Target Earnings Who You Are: 5+ years of partner-facing, quota-carrying experience in the cyber security and/or cloud security SaaS ind

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. The right candidate for this role will be: Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 10 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new

With a strong security engineering background, you’re looking for a role that gives you the freedom to increase MongoDB’s resonance with customers by strengthening our core database products. You’re passionate about solving hard security engineering problems while putting a strong emphasis on customer experience, leveraging your own significant experience. You enjoy collaborating with different teams to innovate and implement pragmatic solutions. Who We Are The MongoDB Product Security organization is a diverse collection of individuals working together to scale MongoDB’s security, both security of the products themselves and the security features we offer to customers. The team is responsible for the MongoDB Database Server ( Community and Enterprise editions). The MongoDB Product Security organization works with software engineers to design, implement, and operate systems in a manner that protects customer data. It is a multidisciplinary team that covers product, software, cloud, infrastructure, and operational security concerns. The team does the following: Build a developer driven security program where there is tight integration with engineering artifacts, process, and tooling. Use software architecture and coding patterns to reduce the impact of security issues. Be security subject matter experts for our tech stack and products. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Responsibilities You will take ownership, define strategy, and drive improvement for parts of our program such as fuzzing, threat modeling, secrets management, or container security Advocate for and lead complex security projects from inception through completion Drive architecture, patterns, and processes across Server Engineering that make security the easiest path Partner closely with engineering teams to design and implement security controls across our software and systems Research and POC new attacks against our systems. Plan and per

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations. This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company! The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Candidate Profile Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 5+ years of experience in a similar role within a global revenue accounting team Knowledge of revenue operations, revenue recognition and reconciliation process Prior experience working with sales data, customer contracts and product offerings Intermediate to advanced in MS Excel & experience working with large volumes of data Previous experience in Software/SaaS industry Knowledge of ERP and CRM systems (NetSuite, Salesforce) Proficient knowledge of US GAAP and ASC 606 Experience working in a SOX-controlled environment Strong analytical, research, and problem solving skills Acute attention to detail and well developed or

With a strong security engineering background, you’re looking for a role that gives you the freedom to increase MongoDB’s resonance with customers by strengthening our core database products. You’re passionate about solving hard security engineering problems while putting a strong emphasis on customer experience, leveraging your own significant experience. You enjoy collaborating with different teams to innovate and implement pragmatic solutions. Who We Are The MongoDB Product Security organization is a diverse collection of individuals working together to scale MongoDB’s security, both security of the products themselves and the security features we offer to customers. The team is responsible for the MongoDB Database Server ( Community and Enterprise editions). The MongoDB Product Security organization works with software engineers to design, implement, and operate systems in a manner that protects customer data. It is a multidisciplinary team that covers product, software, cloud, infrastructure, and operational security concerns. The team does the following: Build a developer driven security program where there is tight integration with engineering artifacts, process, and tooling. Use software architecture and coding patterns to reduce the impact of security issues. Be security subject matter experts for our tech stack and products. We are looking to speak to candidates who are based in Cork for our hybrid working model. Responsibilities You will take ownership, define strategy, and drive improvement for parts of our program such as fuzzing, threat modeling, secrets management, or container security Advocate for and lead complex security projects from inception through completion Drive architecture, patterns, and processes across Server Engineering that make security the easiest path Partner closely with engineering teams to design and implement security controls across our software and systems Research and POC new attacks against our systems. Plan and perfo

We are seeking a Senior Site Reliability Engineer to join our growing Gurugram Products & Technology team to provide technical direction, shape architecture, and build key operational foundations of a new platform we are building to make it easier for customers to build AI applications using MongoDB. As a Senior Site Reliability Engineer on this new team, you will be responsible for enabling deployment at scale of AI applications and improving the performance, scalability, and reliability of the distributed systems infrastructure for this new product. The platform's SRE team owns the operational foundations: the Kubernetes fleet, networking, observability and alerting, and tenant isolation. MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations Operate and improve the multi-tenant Kubernetes infrastructure that runs customer workloads Build for reliability, making services and infrastructure available, resilient, fault-tolerant, and self-healing Identify and configure key metrics to detect incidents and quantify service health, availability, and performance Participate in a 24/7 on-call rotation to resolve issues involving platform infrastructure Mentor early-career SREs and contribute to the team’s operational practices as it grows Qualifications Strong background in software development and operating distributed systems 6+ years of experience building and operating distributed systems, with proficiency in Python, Go, or a similar programming language Experience operating Kubernetes in production and debugging below the abstraction layer, including scheduling, cluster networking, and node-level issues Expertise in cloud infrastructure platforms, in