Senior Solutions Engineer Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you’re looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations.

The Consumption Based Billing & Licensing (CBBL) team builds the systems that decide what customers can access, what they've purchased, and what they've used. We own the infrastructure behind licensing, entitlements, and usage-based billing for Asana's newer products and add-ons — making sure customers get the right paid features, usage is tracked accurately, and admins have clear ways to understand and manage their accounts. As Asana expands its product surface and pricing models, the systems we build directly shape how the business grows and how customers experience the value of what they've bought. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Lead and grow a team of engineers working across backend systems, platform services, and customer-facing experiences. Set technical direction and help shape the roadmap for licensing and billing capabilities. Partner closely with Product, Design, Data, Finance, Sales, and other engineering teams to turn ambiguous business needs into shipped solutions. Drive execution on projects such as: licensing and access control usage tracking and billing admin dashboards, alerts, and controls bulk and automated license assignment trial and add-on provisioning flows Make thoughtful trade-offs across scalability, reliability, correctness, and speed of delivery. Coach engineers, support their growth, and build a high-performing team culture. Communicate clearly with senior stakeholders and explain technical decisions in business-friendly terms. About you: Strong engineering management experience, ideally at the level of leading a team through complex prod

The Team This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. The ideal candidate should Have 5+ years of experience running critical systems at scale Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”) Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment A strong understanding of how to run a large scale Linux environment, including low level fundamentals Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python) Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc) Special Requirements: Be a US Citizen Expectations Participate in the development of a reliable and resilient multi-cloud platform that hosts business critic

We are looking for an experienced Senior or Staff Engineer for our SRE, InfraSec team, to guide the security of our cloud-based infrastructure. As a Staff SRE, you will be very hands-on technically while also mentoring a small team of SREs. The InfraSec team collaborates closely with other engineering teams to ensure that our infrastructure adheres to the highest security standards. They build essential security infrastructure and implement controls that reinforce the platform’s security posture. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions.This team is deeply involved in the technical aspects of security and the nuances of its actual implementation. This role can sit in our New York City, Austin, Seattle or San Francisco offices on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. Responsibilities: Cloud Security Design and Implementation: Help lead the design and deployment of security solutions for cloud platforms (AWS, Azure, GCP), including network and compute security, identity management, and cloud security posture management (CSPM) Automation and Monitoring: Build automated solutions for real-time security monitoring, logging, and alerting in cloud environments. Leverage native cloud services and third-party tools for runtime security monitoring and anomaly detection Security Tooling: Evaluate, implement, and manage cloud-native security tools and platforms for endpoint security, identity management (IAM), and CSPM Qualifications: Experience: 6+ years of experience in SRE, infrastructure engineering or similar role, with a strong focus on security work, with ideally 2+ years in a senior or staff engineering role Security Mindset: A comprehensive understanding of all facets of cloud environment security, spanning from foundational OS networking laye

We are looking to speak to candidates who are based in Gurugram for our hybrid working model. About the Role We are looking for a Senior Workato Integration Engineer to join our GTMTech team. This critical role involves developing, deploying, and supporting GTMTech’s integrations, which are essential for core business operations. The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI. Key Responsibilities Automate, develop, and support integrations across various business systems, platforms, and tools Work closely with different business units and technical teams to gather requirements and design solutions Use your integration expertise to create scalable solutions and operationalize integrations. Implement and promote integration best practices Participate in on-call support rotation Champion and role model MongoDB’s culture principles—Think Big, Make it Happen, Build Together, and Be Intellectually Honest—as we scale globally and grow our presence in new regions and offices Qualifications Bachelor's or Masters in Computer Science, Engineering or related field with 5+ years of enterprise integration experience At least 3 years of experience in integration development using platforms such as Workato, Mulesoft, Boomi, etc Deep understanding of enterprise integration design patterns, messaging, and event-driven architectures and Workato concepts like callable recipes, event streams, task optimization etc Proficient with various Workato connectors (but not limited to) like Salesforce, Netsuite, HRIS and Google AppSuite along with expertise in Python/Ruby scripting skills Strong development experience implementing Workato at scale - including automation, observability/monitoring, debugging skills in complex envir

We’re looking for a Senior Engineering Manager who is ready to lead through ambiguity and improve how software gets built at MongoDB. This role leads teams focused on developer productivity, with an emphasis on measurable improvements to the software development lifecycle. This role can be based remotely in the United States. The Team The AXIS team (AI, X-functional tools, Insights, and Signals) sits within Developer Productivity and is responsible for overseeing the metrics and observability infrastructure of our expansive developer environment to help build a strong data-driven culture. You’ll also be a key partner in building the agentic ecosystem for AI-driven development across engineering. Candidate Profile We’re looking for an experienced leader with a passion for solving the big challenge of measuring developer productivity and providing the actionable signals that help teams improve their performance. They should be comfortable working collaboratively with other leaders and partners across our Engineering and Data teams in maximizing the use of data for insights and AI enablement. The right candidate for this role will have 4+ years of experience managing software engineers, including hiring, performance management, growth planning, and compensation; required for external candidates and preferred for internal candidates 8+ years of hands-on software engineering experience building and operating production systems; experience in developer tooling, platform engineering, observability, or data engineering is a strong plus Demonstrated the ability to lead through ambiguity, work across team boundaries, and deliver outcomes without close supervision Strong customer orientation and sound judgment in finding practical, high-leverage solutions Experience working with systems involving analytics, data pipelines, and metrics platforms Experience with AI tools development and enablement efforts Strong technical judgment, including the ability to evaluate t

We’re looking for a Senior Engineering Manager who is ready to lead through ambiguity and improve how software gets built at MongoDB. This role leads teams focused on developer productivity, with an emphasis on measurable improvements to the software development lifecycle. This role can be based remotely in Canada. The Team The AXIS team (AI, X-functional tools, Insights, and Signals) sits within Developer Productivity and is responsible for overseeing the metrics and observability infrastructure of our expansive developer environment to help build a strong data-driven culture. You’ll also be a key partner in building the agentic ecosystem for AI-driven development across engineering. Candidate Profile We’re looking for an experienced leader with a passion for solving the big challenge of measuring developer productivity and providing the actionable signals that help teams improve their performance. They should be comfortable working collaboratively with other leaders and partners across our Engineering and Data teams in maximizing the use of data for insights and AI enablement. The right candidate for this role will have 4+ years of experience managing software engineers, including hiring, performance management, growth planning, and compensation; required for external candidates and preferred for internal candidates 8+ years of hands-on software engineering experience building and operating production systems; experience in developer tooling, platform engineering, observability, or data engineering is a strong plus Demonstrated the ability to lead through ambiguity, work across team boundaries, and deliver outcomes without close supervision Strong customer orientation and sound judgment in finding practical, high-leverage solutions Experience working with systems involving analytics, data pipelines, and metrics platforms Experience with AI tools development and enablement efforts Strong technical judgment, including the ability to evaluate tradeoffs, i

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta for AI Agents Okta secures access for 20,000 organizations and billions of users. Okta for AI Agents extends that work to the agentic shift. Deploying an AI agent is not like deploying traditional software. You are putting professional work output into production, and it needs deep integration, continuous tuning, and change management. Every agent needs an identity, a scope, an audit trail, and a way to be shut down when it goes wrong. Most enterprises have not built this yet. We are. We hire builders who see the cracks in enterprise agent identity that everyone else has learned to live with. The Role You embed inside four to five of Okta’s most strategic enterprise customers as their dedicated technical partner for agent identity. You sit alongside their identity, platform, and security engineering teams, write production code in their environment, and own the technical outcome from prototype through production. You are a builder-consultant. You go past architecture diagrams to code, debug, and ship bespoke agent identity solutions inside the customer’s environment. You ship secure agents faster for the customer, and you feed real field insight back to Okta product engineering. Responsibilities Become the customer’s trusted technical voice on agent security. Sit in their standups, design reviews, and incident response. Earn a seat on their architecture review board and security council for agent risk decisions. Architect and deploy with the cust

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Auth0 provides an unparalleled authentication experience for hundreds of millions of users worldwide. Our commitment to reliability is a key foundation of our product and our dedication to exceeding customer availability expectations is a core engineering focus. As a Senior Site Reliability Engineer, you'll join our SRE team based in Europe to ensure our production systems are not only operational but also resilient, scalable, and ready for exponential growth. This isn't just about keeping the lights on; it's about directly contributing to the platform's core resiliency and robustness. You'll be a hands-on builder, crafting solutions that make our system more reliable by design. What you’ll do: Design and build custom software in Go to enhance the platform's reliability, resiliency, and redundancy. Partner with engineering teams to embed reliability principles, improving the availability, performance, and observability of our services. Use your deep understanding of infrastructure and observability principles to identify opportunities for improvement within the product and implement solutions. Contribute to our follow-the-sun on-call rotation, providing rapid, effective response to critical incidents and using your expertise to troubleshoot, mitigate or accurately escalate production issues. Because our team is globally distributed, your on-call shifts will only occur during your standard local working hours. Develop and refine our SRE tooling and proc

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Intro : Pinterest’s Service Configuration & Coordination team builds the platforms, APIs, and tooling that make dynamic configuration and service coordination safe, scalable, and reliable for every service across regions and clouds, serving as the central hub for cross-functional alignment and system orchestration. As a Senior Staff Software Engineer (IC17) , you’ll own the end-to-end technical strategy and long-term vision for our configuration and coordination infrastructure. You’ll define the future of these mission-critical systems, partnering closely with Traffic, Compute, Observability, and Cloud Architecture teams to deliver robust, high-performance solutions at scale. What you’ll do: Orchestrate the long-term technical vision for configuration ecosystems to ensure feature flags, ML settings, and experiments utilize unified pave

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Cloud Security team is focused on protecting Robinhood’s AWS cloud and providing engineers with foundational security capabilities. It is a major contributor to the company’s least privilege objective to manage network traffic and reduce the level of access that employees have or could obtain through escalation. A Senior Security Engineer on the Cloud Security team is a well-rounded technologist and a deep subject matter expert in cloud security and building security controls on Amazon Web Services (AWS). The ideal candidate for this role will embody and exemplify our Safety First value. This role is based in our Bellevue, WA, Menlo Park, CA, and New York, NY offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do As a Senior Security Engineer you will be part of a team which owns the security posture for cloud infrastructure on which all Robinhood products are built You will build and operate solutions that protect fou

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Enterprise Security team is at the forefront of AI security, designing safety guardrails for cutting-edge AI and driving modern enterprise-wide security tooling standards. As a Senior Corporate Security Engineer on our Corporate Systems team, you will operate at the center of our enterprise security infrastructure, maintaining the control plane for user-facing security tooling and building innovative solutions that keep our employees and platform secure! In this role, you will combine security engineering, systems administration, and hands-on AI agent development to drive key automation and safety initiatives. Joining a lean, high-impact team, you will have high visibility and direct empowerment to take strategic initiative, solve complex technical challenges, and shape Robinhood's AI security posture. This role is based in our Menlo Park or Bellevue office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Core Automation team envisions a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Towards this vision, our strategy is to 1) start with re-imagining and automating Compliance operations with Agentic AI, 2) incorporate learnings from this automation experience and build primitives and orchestration solutions that allow us to scale, and 3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes. It is day 1 for us. We are laser focused on automating compliance processes today. This is not just focused on driving efficiencies by automating manual processes, but reimagining what processes and systems must look like in a fully AI driven automated world, and then bring that vision to reality, working across cross functional teams to offer a delightful customer experience, improve compliance posture and deliver outsized shareholder value. What you’ll be doing (ie. job duties): Explore and apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to solve complex challenges across the organization. Partner with and influence Operations and Compliance organizations to maximize impact. Build and manage engineering teams in the Compliance domain, to guide the development of features, services, and infrastructure

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Core Automation team within Platform , you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains. What you'll do: Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale Mentor engineers across the team on system design, coding standards, and AI/ML best practices Required Skills and Experience: 12+ years of backend software engineering experience, with deep proficiency in Golang

At Lyft, our mission is to improve people's lives with the world's best transportation. To accomplish this, we start with our community by creating an open, inclusive, and diverse organization. About the Team The Risk Tech engineering organization is committed to tangibly reducing accident frequency, saving lives, and managing costs to enhance the safety and affordability of rides. Claim Management is a core financial function for Lyft. Each claim touches complex workflows, multiple stakeholders, sensitive data, financial reserves, regulatory processes, and significant financial liabilities. This role offers the opportunity to define a leading claims management system for the industry. Our vision is to establish a single, Unified Risk Platform where comprehensive claims workflows across all business lines are efficiently administered, communications are consolidated, and data is structured to facilitate data-driven insights and decisions.This enables cost-efficient claims operations, mitigates risks and expenses as Lyft scales, and ensures people receive assistance proactively and accurately. About the Role We are seeking a Senior Software Engineer to contribute to the technical direction, drive architectural decisions, and lead the development of a highly reliable, scalable, and intelligent Risk Management Information System that powers our insurance platform. You will collaborate with passionate colleagues from Engineering, Data Science, Product and Claim Operations to deliver end-to-end solutions. Responsibilities: Define and drive the long-term technical roadmap for claims management systems, aligning priori