Senior Specialist Ecommerce Loyalty Programs Jobs

We're looking for an individual to own, evolve, and grow the Team TaylorMade Rewards program across our eCommerce business within our largest market. In this role you will be the program's day-to-day champion — owning commercial execution, shaping strategy, driving member engagement and owning optimization of points while partnering cross-functionally to make loyalty a genuine competitive advantage. This is a high-visibility, high-impact role at the intersection of data, marketing, and customer experience. US Commercial Ownership Own the US Team TaylorMade Rewards program, including earning and redemption mechanics, and member lifecycle strategy in TM’s largest market. Develop and maintain the US loyalty financial model ensuring the loyalty investment drives measurable ROI through repeat purchase rate, LTV, and contribution margin. Drive the commercial evolution — identifying new earn/burn opportunities, partnership integrations (e.g., ID.me, subscriptions), and feature enhancements. Identify and develop early access and exclusive product opportunities for loyalty members — defining eligibility criteria, coordinating with merchandising and product teams on inventory allocation, and ensuring these benefits are clearly communicated and differentiated across member tiers. Commercial Management & Execution Design and execute targeted loyalty campaigns (bonus point events, triple-point promotions, milestone rewards) tied to key product launches, seasonal moments, and tour activations. Own loyalty member automations across email, SMS, and push notifications — including trigger logic, segmentation, and messaging strategy — and track performance against key engagement metrics such as open rate, click-through rate, conversion, and churn reduction to continuously optimize the member lifecycle. Collaborate with the US retention team to build pers

The Senior Analyst Digital Commerce Merchandising contributes to TaylorMade Golf’s success by partnering with the US merchandising, Go-to-Market (GTM), product enrichment, and Global Digital Commerce teams, as well as regional digital commerce partners, to understand and champion how products are launched and merchandised, then ensuring regional eCommerce partners across all markets are aligned, equipped, and executing to the same high standard. Spanning TaylorMade’s B2C eCommerce sites and consumer-facing App, this role is central to scaling best practices globally and ensuring every product launch is executed flawlessly — delivering a best-in-class consumer experience regardless of region or application. This person serves as the key enabler between global headquarters strategy and regional execution, with a relentless focus on consistency, quality, and precision across every market. Essential Functions and Key Responsibilities: Partner closely with the US merchandising, GTM, product enrichment, and Global Digital Commerce teams to develop a deep understanding of product launch plans, merchandising strategies, platform capabilities, and site standards Serve as the primary point of contact for regional eCommerce partners across EMEA, APAC, and other markets, providing the guidance, direction, and support needed to execute product launches and merchandising plans consistently and on time Proactively communicate with regional partners and all cross-functional stakeholders, delivering clear launch plans, timelines, updates, and expectations well in advance to ensure every market is prepared and aligned Translate global launch plans and merchandising strategy into clear, actionable documentation and direction that regional teams can execute against Monitor and review regional execution of product launches and merchandising standards, proactively identifying and resolving gaps or misalignments befo

We’re looking for a Training Specialist to help us build and facilitate instructor-led training workshops, subject specialist training content, and eLearning modules for our worldwide Customer Support teams. You’ll be working on onboarding and other training programs to help ensure the ongoing, long-term improvement of Customer Support Advocates’ skills, enabling them to fulfill their potential within the Customer Support team. This role is Hiring in Mexico City, Mexico and will report to Manager, Customer Support Training & Development. WHAT YOU’LL DO: Facilitate onboarding for all new Customer Support Advocates, including assessing new hires’ knowledge and providing feedback and guidance Create and lead training programs for Customer Support Advocates across our Ecommerce, Enterprise, and Escalation Center teams on technical skill-building and soft skills such as upselling techniques, contact handling when dealing with difficult customers, business acumen, troubleshooting, chat, and phone-based customer support Create and lead specialized training programs as needed with flexibility and adaptability to deliver some courses in various time zones Collaborate with the product team, Customer Support leadership, and senior Customer Support Advocates to develop and implement training for new product launches, features, and functionality Report on training feedback and results, contributing to monthly data reviews and global updates Assist in the maintenance of existing courseware and materials Assist in the maintenance of the internal knowledge base Research and present new technologies and methodologies in workplace learning WHAT YOU’LL NEED: 3-5 years experience (or equivalent combination of education and experience) in course design, course facilitation/instruction, or e-learning design/delivery Experience coordinating and delivering webinars, in-person training, and other virtual training Ability to create en

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Position: E-Commerce Executive / Specialist 5 Work Days Per Week Office Near Tai Seng MRT, Singapore Medical Benefits Provided Entitled to Yearly Bonus & Performance Bonus Qualifications [ Fulfill all 5 Requirements ] Bachelor's Degree in any field is preferred for this post. Minimum 2 Years of hands-on experience handling Company's Official Website / Amazon for E-Commerce Duties Solid understanding of platform policies such as Amazon, Shopee, Lazada, etc. Familiar with Website traffic & conversion, Google Analytics, A/B testing, CPC, CRO Proven experience in cross-border e-commerce (B2C) is an advantage, particularly for the Australia and Europe & US Markets. This Role will mainly focus on handling Reolink Official Website (E-Commerce) & Amazon for different region in Australia, Europe and US Markets. Manage and maintain the company's e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US Markets. Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences. Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms. Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponso

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Why you should join Fin today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—peo

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Why you should join Fin today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—peo

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. SharkNinja is the company behind the hugely successful Shark and Ninja brands. Our mission is to delight our consumers with innovative products, and to positively impact people’s lives every day in every home around the world! We now have an opportunity for an E-Commerce Manager to join the Eastern Europe team. We are searching for someone with strong experience in direct-to-consumer to execute our DTC trading and growth strategy in the Eastern Europe region. As E-Commerce Manager ( Eastern Europe ) you will report into the Senior Director eCommerce (Eastern Europe) and you will be responsible for trading the Eastern Europe DTC business for our brands on a day-to-day basis. Supported locally by a team of e-commerce managers, digital experience managers and performance marketing specialists, plus regionally by the global centres of excellence, your task is to help us grow sa

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Account Management - Retail & Commerce About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, strong partnerships, and innovative solutions, we help individuals, financial institutions, governments, and businesses realize their greatest potential. Our Decency Quotient (DQ) drives our culture and guides everything we do. With operations in more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Retail & Commerce Partners team is one of Mastercard's fastest-growing and most strategically important business areas. As a Senior Specialist, Account Management, you will play a key role in driving business growth by developing new opportunities, expanding the sales pipeline, and strengthening strategic partnerships. You will collaborate across multiple business functions to identify customer needs, develop tailored solutions, and support revenue growth across the market. Key Responsibilities • Support the development and management of the sales pipeline i

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management – Attributes & Insights Our Purpose: We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About the Team Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, powers financial inclusion, prevents crime and makes some of the most seamless experiences possible. As part of Mastercard Identity, the Attributes & Insights team drives the development and management of products, programs, and services focused on deterministic attribute ve

Overview Responsible for US tax provisioning and compliance and reporting under ASC 740, including deferred tax analysis and FIN48 documentation. Also handles tax compliance, filings, audits, reconciliations, and support for tax systems and reporting tools. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Key Responsibilities: Tax Provisioning & Reporting: Prepare global income tax provisions in accordance with ASC 740, including deferred tax assets/liabilities analysis. Prepare accurate quarterly and annual tax provision calculations to meet internal and external reporting requirements. Prepare analysis and documentation of income tax positions in compliance with FIN48 (Accounting for Uncertain Tax Positions). Federal, State, and Local Tax Filings: Prepare federal, state, and local income tax returns. Track tax filing deadlines and prepare submissions in a timely manner Compliance & Audit: Support external audits and assist with the preparation of responses to inquiries related to the tax provision. Prepare schedules, documentation and other necessary information as requested by external auditors. Track U.S. and international tax developments and prepare analysis of their impact on the company’s tax positions. Tax Data & Analytics: Reconcile tax accounts and rollforward balances for month-end, quarter-end and year-end close processes. Assist with tax provision software implementation, configuration, and system upgrades. Qualifications: Education & Experience: Bachelor’s degree in Commerce, Accounting, or Finance (CA qualified, CA Inter or equivalent qualification in taxation/finance is preferred). Minimum of 4 years of experience in income tax accounting and tax compliance (either in public accounting firms, corporate finance, or other relevant roles). Skills & Competencies: Proficient in tax compliance software/tools (e.g., OneSource, Corptax, Alteryx) and Microsoft Excel. Tec

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Because you get an opportunity to make a difference, and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees, and that's how it will always be change management in Human Resources About the role: This role will be responsible for supporting the implementation of a broad range of reward practices and compliance policies for the organization. This role is a key subject matter expert of the Compensation and Benefits functions locally; the role provides local insights, consultation, and advice to Human Resources Business Partners and senior business leaders as required. key responsibilities in order of importance and specify the approximate amount of time, e.g. in % related to the typical business cycle). Expectations/ Requirements: 1. Compensation Benchmarking: Ensure external competitiveness of internal salary ranges by benchmarking against comparators. 2. Conducts and analyses survey results to assist in comparing compensation and benefits plans. 3. Participates in the development of compensation and benefits policy. 4. Managing the Employee Stock Option plan. 5. Annual planning, forecasting, and budgeting exercises for all direct costs for employees (salary and benefits, annual increments, incentives, rewards, and awards programs). 6. Annual Salary review exercise and administration of compensation review process cycle; off-cycle pay adjustments. 7. Monitors compensation trends within the organization and

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Operations Reports to: Senior CX Operations Manager Apprenticeship: Customer Service Specialist Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the day-to-day operation of the Customer Experience function as an escalation point for more complex customer queries, using data and insight to resolve issues and help improve service performance across the team. Key Responsibilities Act as an escalation point for complex or ongoing customer queries that front-line agents cannot resolve. Support monitoring of CX performance metrics (contact rate, SLA adherence, quality scores) and flag emerging issues. Investigate the root cause of recurring customer issues and feed insight back to the wider team and leadership. Coordinate with other departments (Logistics, Compliance, BI) to resolve escalations and improve end-to-end service. Maintain and update knowledge base content and process documentation to reflect changes in policy or procedure. Support quality monitoring and coaching conversations, helping raise standards across the team. Contribute to small service-improvement projects aimed at reducing contact rate or improving customer satisfaction. What We Need From You Strong communication and problem-solving skills Resilience and a calm approach to handling complex or escalated queries A genuine interest in customer service and continuous improvement GCSEs (or equiva

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We're seeking a Staff Product Manager to own Flexport's Catalog, Search, and Booking roadmap within Commerce Tech. You'll work with two engineering teams and data science to improve the quality of our product catalog (~300k service offerings), ensure clients and operators can discover offerings effectively, and deliver a friction-free booking experience. This role's importance grows as Flexport exposes these functions directly to clients through our Instant Price & Book initiative. Gaps absorbed internally today must be hardened for external users who expect seamless experiences. Key Responsibilities - Own and drive the product roadmap for Catalog, Search, and Booking over a multi-year horizon, aligned to strategic company initiatives. - Lead cross-functional teams of engineers, data scientists, designers, and operations specialists across two engineering teams and partner dependencies. - Work directly with executive leadership and senior business stakeholders across all modes and geographies to secure buy-in for client-facing experiences. - Define end-to-end customer experience requirements, translating complex busin

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role For many of our creators, streaming on Twitch is a career, and our payment systems are central to making this possible. We're operating at a massive scale and you'll help millions of creators to earn a living doing what they love. As a key member of the engineering team, you will report to the Senior Engineering Manager of Payments team and have the opportunity to build and scale solutions that affect millions of users and broadcasters. You will take high ownership of your services - architecting, building and operating them. You will partner with other engineers, product managers, designers and data specialists to deliver solutions. Our team is based in San Francisco, CA You Will: Work with technical leads and other engineers to design and develop commerce/payments platform and services Contribute to customer-focused project deliveries Work with other teams to clarify product requirements Improve engineering processes Participate in design and code reviews You Have: Minimum of Bachelor’s degree in Computer Science or prior relevant engineering experiences Strong understanding of data structures, algorithms, data modeling and schema design 1+ years as an software engineer Experience creating detailed technical documentation Proficient experience level in one or more of the fol

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management - GTM and Enablement Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview This Senior Specialist, Product Management will support the commercialization and sales expansion of Operational Intelligence products across one of the five global regions. The role will focus on driving product adoption, identifying customer pain points, supporting sales enablement, and contributing to the development of commercialization strategies. The individual will work closely with regional Advisors & Consulting Services(AC&S) teams and the Global Product Management team to ensure alignment between product capabilities and market needs. The Role •Collaborate with AC&S organization to support product commercialization efforts and drive customer engagement •Assist in identifying short-term and long-term whitespace opportunities and new use cases based on customer feedback and market trends •Support internal and external partnership initiatives to accelerate go-to-market efforts •Contribute to pricing strategy discussions