Senior Technical Support Engineer Jobs

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you'll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you're passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. This is a full time role that can be held from our London hub. What you'll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders

About the Team Tax and Trade at OpenAI shapes business strategy by embedding critical tax, export control, customs, and cross-border considerations into how the company builds, sources, scales, and operates in support of the mission. We combine deep expertise with practical systems thinking to look around corners, identify emerging risks and opportunities early, and help teams make smarter decisions at the point where strategy becomes execution. Across procurement, hardware operations, manufacturing, logistics, finance, legal, supplier onboarding, and operator workflows, we build robust, scalable support services leveraging cutting-edge technology—including governed AI and automation—to make complex regulated work more durable, more efficient, and easier to scale. About the Role We’re hiring a Senior Manager, Export Controls to lead OpenAI’s export controls strategy and operating model. This is a senior role with broad scope across advanced computing, semiconductors, software, hardware, manufacturing, and high technology partnerships. You will refine how OpenAI classifies controlled technology, software, and hardware, structures access-controlled environments, manages licensing and supplier commitments, and scales export-control operations in a way that supports the company’s pace of innovation. You will also shape how OpenAI applies AI and agentic workflows to policy-heavy operational work, building systems that make complex rules easier to navigate and easier to execute. In this role, you will: Refine the strategy and operating model for OpenAI’s export controls program across advanced computing, semiconductors, software, hardware, manufacturing, and high technology partnerships. Own export classification and licensing strategy for controlled technical data, software, hardware, and research environments. Lead the design and operation of compliant controlled environments and related governance processes. Partner with Research and Infrastructure to support efficient

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description The Senior Scientist, Purification Process Development (Pivotal & Commercial) role will be responsible for leading aspects of purification development including commercial process development and process characterization for multiple biologics programs during pivotal phases (phases II/III and post-launch). In addition, this role is also expected to lead/support technology transfer, participate in purification and cross-functional initiatives, and support purification regulatory documentation. Key Responsibilities: Design experiments and demonstrate hands-on technical leadership of all aspects of purification process development including chromatography, TFF, virus f

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Waste & Error Certified Coding Manager is responsible for leading the Certified Coding Analyst and W&E Team Lead roles that conduct medical claim reviews and coding audits to identify billing errors, waste, abuse, fraud, and payment integrity opportunities. The Manager provides direct people leadership, establishes operational priorities, ensures consistent application of coding and billing requirements, and is accountable for team productivity, quality, service levels, compliance, and employee development. This role partners closely with the W&E team lead, who provides day-to-day technical guidance and subject matter support to the coding team. The Manager retains accountability for staffing, performance management, workload oversight, escalations, audit readiness, process improvement, and delivery of business outcomes. The position also represents the team in discussions with senior leadership, Medical Directors, Legal, Compliance, Analytics, Operations, and other Payment Integrity partners. Primary Responsibilities People Leadership & Team Development Lead, coach, and develop a team of Certified Coding Analysts and Senior Certified Coding Analysts. Establish clear role expectations, performance goals, productivity standards, quality requirements, and accountability measures. Conduct regular perfor

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. Delphi Consulting is seeking a client-focused AI Adoption and Change Management Consultant to lead and support the people, process, and organizational dimensions of AI-enabled transformation programs. The role will focus particularly on Microsoft Copilot and related AI, automation, low-code, pro-code, and digital workplace solutions. The consultant will work directly with government entities, public-sector organizations, and enterprise clients in the UAE to assess readiness, engage stakeholders, identify adoption barriers, develop change and adoption strategies, design role-based learning programs, and drive sustained usage of implemented solutions. This is a mid-level consulting position for a professional with approximately five years of relevant experience. The successful candidate must be comfortable engaging with senior leaders, business users, technical teams, human resources, communications, learning and development functions, and end-user communities.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you. Role Summary The Business Analyst (BA) is an essential member of the Okta Professional Services team. This role offers a unique opportunity to learn Identity and Access Management (IAM) fundamentals from the ground up. You will serve as a bridge between customer business objectives and technical implementation, developing the skills to own the requirements lifecycle and ensuring final deliveries are secure, scalable, and aligned with strategic needs. Key Responsibilities Discovery & Requirements Facilitation: Facilitate stakeholder workshops to uncover requirements, map current-state IAM processes, and identify dependencies and pain points across IT, security, and application teams. Documentation & Solution Design: Translate business needs into detailed functional and non-functional requirements. Produce clear business process flows and solution design diagrams to visualize the "how" and "why" behind the technical configuration. Traceability & Solution Integrity: Support senior team members in maintaining

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for. About the Role The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and start developing a point of view on how customers should think about AI in their product workflows. This role suits someone who is building the skills to own accounts end to end and is ready to grow into greater independence, with support from your manager and senior teammates. Responsibilities Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most. Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates. Partner with your Account Executive

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for. About the Role The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and start developing a point of view on how customers should think about AI in their product workflows. This role suits someone who is building the skills to own accounts end to end and is ready to grow into greater independence, with support from your manager and senior teammates. Responsibilities Help own the value plan for accounts in

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for. About the Role The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and start developing a point of view on how customers should think about AI in their product workflows. This role suits someone who is building the skills to own accounts end to end and is ready to grow into greater independence, with support from your manager and senior teammates. Responsibilities Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most. Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates. Partner with your Account Executive

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role... We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes . You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth. What You'll Do Lead discovery and qualification Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics Challenge vague requests and reframe them into clear, high-impact use cases Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout Own solution design and technical validation Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations Design and run

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role... We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes . You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth. What You'll Do Lead discovery and qualification Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics Challenge vague requests and reframe them into clear, high-impact use cases Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout Own solution design and technical validation Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations Design and run

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role... We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes . You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth. What You'll Do Lead discovery and qualification Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics Challenge vague requests and reframe them into clear, high-impact use cases Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout Own solution design and technical validation Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations Design and run

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Deal Strategy Analyst is a commercial operator embedded in Synthesia's Revenue Operations function. This is a deal desk role with depth — you’ll partner directly with AE/CSMs, Sales leadership, Finance, and Legal across the EMEA region to structure, price, and approve deals that are commercially sound, operationally clean, and built to close. You will support the deal review process for EMEA: from first submission through approval routing, exception triage, and post-signature hygiene. You’re a day-to-day partner to AE/CSMs on standard deals, escalating non-standard structures to senior team members. We are looking for someone with strong technical foundations — Salesforce fluency, revenue recognition awareness, and comfort working in CPQ environments — alongside developing commercial judgement and a willingness to learn the craft of deal structuring. What You'll Do: Deal Review & Structuring Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds — approving standard deals and routing exceptions to senior reviewers Support modelling of multi-year, multi-product deals — building ARR, TCV, and per-seat/platform fee scenarios under the guidan

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Partner Sales Manager is a "hunter" role focused on accelerating Partner Sourced pipeline and revenue growth within a specific geographic territory. You will be responsible for the end-to-end activation of Value-Added Resellers (VARs) and Managed Service Providers (MSPs), shifting our posture from "partners on paper" to active, strategic revenue generators. With a key focus on SCC in France By driving deep penetration into partner organizations, you will establish a fair exchange of value where partners source new opportunities and are also brought into direct sales motions to provide technical expertise and value add support. What you'll do Pipeline Generation: Drive net-new pipeline through deal registrations, evidenced by high-impact sales plays and industry-specific solutions to our ICP. Strategic Activation: Evolve existing tactical relationships into purposeful and intentional partnerships. Partner Account Penetration: Build senior-level relationships and establish a presence within partner organizations to pivot their sales posture toward New Relic. Sales & Technical Enablement: Coordinate sales and technical enablement to ensure partners are certified and capable of evangelizing the value of Intelligent Observability. Internal Advocacy: Continually coach internal sales teams and leadership on partnering best practices to foster a positive channel culture and increase collaboration. This role requires Fluency in French and English Hunter M

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is currently seeking a Partner Enablement Manager and you will work to execute and maintain enablement programs for Smartsheet Partners. You will be a subject matter expert on Smartsheet’s product, sales motion, and partner program. Our partners will recognize you as the resource that helps them sell, deliver, and grow successfully. You’ll use that expertise to create and deliver a programmatic approach to upskilling our partner ecosystem’s skills. This is a high-visibility role at the center of Smartsheet's partner ecosystem in APJ. You will shape how our partners sell, deliver, and grow with Smartsheet, with direct influence on regional revenue and partner success. This role is based in Sydney, reporting to the Senior Director, Strategy. You Will: Support the Global Partner Program Lead in enabling and executing the Aligned Partner Program (e.g., support data collection, process execution and reporting) Execute and manage the Partner Enablement program regionally and work with all key stakeholders to ensure the success of the program Work cross functionally to build partner competency and skills via asynchronous, instructor led, and web based training programs. Facilitate learning sessions, including live in person content delivery, covering a broad range of Smartsheet content: Product, Technical, Use Case, Target Personas, How to Sell, Services Delivery Methodology and Program Enablement. Experience maintaining audience energy level with live and virtual events. Eas