Senior Technical Support Engineer Jobs

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Alberta, Canada About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and on

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Raleigh, NC About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoin

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Toronto, Canada About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and on

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Minnesota About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Frontend Software Engineer on the Marketplace team, you will architect and scale the applications powering Roblox's Avatar Marketplace—the core digital storefront driving one of the largest virtual economies globally. This ecosystem facilitates self-expression for hundreds of millions of monthly active users and manages a catalog of hundreds of millions of items, serving as a primary revenue engine for both Roblox and our global community of User-Generated Content (UGC) creators. This is a high-leverage, high-impact role where you will design, build, and optimize cross-platform UI/UX across iOS, Android, Xbox, and cutting-edge VR platforms. If you are an expert at developing user facing applications and are passionate about user experience, you will be right at home with us! You will: Own high-traffic, mission-critical surfaces visited by millions of users daily. Your code will directly influence user engagement, retention and bookings. Architect and build marketplace experiences that drive discovery and monetization for a booming ecosystem of independent creators and brands. Partner with Product, Design and Data Science teams to run A/B tests, analyze user interactions, a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The mission of the search and discovery team is to connect a billion users with the best connections and content at the right time, covering an extremely diverse range of recommendations and search problems at high scale. This is fundamental to how we personalize the experience to drive engagement and retention for Roblox users. Our recommendation systems suggest all games that the users see and play with across all surfaces. As a Senior Engineering Manager for the Search & Discovery ML team, you will lead the architects of exploration for one of the world's largest immersive platforms. You will be responsible for the core algorithms that connect over 120 million daily active users with millions of 3D experiences, items, and social connections. This is a high-impact leadership role where your team’s models directly determine the growth, retention, and satisfaction of the Roblox community. You will move beyond traditional recommendation systems into the realm of multimodal, agentic, and generative discovery . You Will: Lead and grow a high-performing team of machine learning engineers, fostering a culture of ownership, collaboration, and engineering excellence. Establish a lo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox's engineering team is expanding rapidly, and we're looking for a seasoned engineering leader to help us scale our AI-powered creation platform and team. As a Senior Engineering Manager within the Creator Group, you will lead the Studio Assistant team — driving the strategy and execution of our agentic AI system that powers creation for millions of Roblox creators. Your team owns everything end-end from the user experience in Studio, to the infrastructure underneath backend by a single cloud-native architecture: one harness, one tool set, one eval framework. Your work will empower millions of creators to plan, generate, and ship content faster than ever before. At Roblox we move fast and ship code to production daily; your leadership will increase productivity by removing obstacles and keeping processes lean. You will identify and mitigate risk and make sure the technology outpaces our growth. Roblox teams are inclusive, helpful, and have a strong sense of ownership over the things they build. If you have a desire to grow and learn, you will fit right in with our highly-skilled and ever-expanding engineering team. You Are: Battle ready: You have experience defining architecture for AI

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Foundation AI organization, you will sit at the epicenter of our foundation model efforts. While the research world is focused on architecture, you will be the architect of the data flywheel that makes VideoGen and 3DGen possible. You aren't just building pipelines; you are building the infrastructure that defines how our models perceive and generate virtual worlds in three dimensions and across time. In this role, you will partner directly with our AI researchers to advance beyond experimental datasets and into the realm of dynamic, high-fidelity data synthesis and evaluation. You will bridge the gap between research prototypes working locally to scaling for millions of users. You will design, implement, and scale robust, high-performance infrastructure to crawl, create, curate, store, and serve the massive datasets required for these models. We are seeking accomplished software engineers with a passion for data, experience building large distributed systems, and a commitment to writing high-quality, well-tested code to solve complex data challenges at scale. Your contributions will ensure that our foundation models receive the highest quality dat

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a founding member of the Security Operations team in EMEA, you will join us at an exciting time in Roblox’s SIRT & SOC program. You will design and build the detections, automation and tooling that let a lean team monitor and protect players, developers, employees and the platform at global scale and serve as security incident commander in the region. This is a highly autonomous role where you will be a primary decision-maker, core to our mission to maintain a highly capable 24/7/365 monitoring and response capability. While you will work in close collaboration with peers at our US West Coast Headquarters, the time difference requires an engineer who can operate independently, making critical decisions without immediate oversight. We favor engineering our way out of toil through automation, orchestration, detections-as-code, and risk-based prioritization, while retaining the deep technical skills required to conduct detailed, hands-on analysis and lead response end-to-end when the situation warrants. Work Environment: This role is based in London, UK. You will be working from a dedicated, private space located within a shared office environment, designed to enable collaboration

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Team The Avatar Team is at the heart of the Roblox experience. The Roblox Avatar defines the identity of every player and is a core pillar of the metaverse. Within this group, the Avatar Heads and Bodies team ensures that these foundational avatar components are high-quality, performant, and reliable at scale. We are looking for a Senior Software Engineer to join our User-Generated Content (UGC) Validation engineering initiatives. This role focuses on advancing our existing automation and validation systems to ensure that the rapidly growing ecosystem of 3D marketplace content meets our platform standards. The Role As a Senior Software Engineer for UGC Validation , you will focus on scaling and evolving our automated systems to validate 3D assets uploaded directly to the Roblox marketplace. Your primary responsibility will be to develop engineering solutions that quantitatively enforce our marketplace policies. Rather than building systems from scratch, you will expand upon our established validation frameworks to detect avatar schema compliance, flag geometry-based exploits, and programmatically measure asset quality. In this role, you will serve as a core practical resource for

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Privacy Engineer on the Security and Privacy GRC team, you will shepherd and grow Roblox's Privacy Review Program, the technical and process backbone that ensures privacy is engineered into every product before it ships. You will join the Security and Privacy GRC team, reporting to the Sr Engineering Manager for Privacy Governance and Operations. This is a hands-on privacy engineering role: you'll set standards for privacy-enhancing technologies, act as the go-to SME for policy-as-code, and partner closely with Product teams, Trust & Safety, Legal, and Regulatory Compliance as part of Roblox's broader cross-functional privacy program. You will: Shepherd and evolve the Privacy Review Program, designing consistent intake workflows, evaluation criteria, and documentation to systematically assess privacy risk across new products, features, and infrastructure changes. Develop standards and guidelines that enable product teams to adopt privacy-enhancing technologies (PETs) such as differential privacy, k-anonymity, data minimization, and secure computation, with clear guidance on trade-offs and implementation patterns. Act as the Privacy SME for policy-as-code, translating privacy

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior QA Engineer, you will be the first dedicated QA hire for the Safety Engineering Group, which is responsible for building the infrastructure and policies that make Roblox the safest online community in the world. You will report to the QA Engineering Manager for Universal Apps and collaborate across the Safety organization to own end-to-end test strategies for high-stakes, 24/7 incident response systems and parent-facing safety features. This role is a unique opportunity to shape the quality culture of a company-level mandate from the ground up. You will: Partner with Engineering and Product to define and maintain comprehensive, risk-based test coverage for Safety features and systems. Own the end-to-end test strategy for Safety initiatives, including functional, regression, integration, and edge-case validation. Leverage and expand internal automation frameworks to automate critical user flows and drive API-first validation strategies. Identify high-impact automation opportunities and incorporate industry best practices to design robust, abuse-resistant test scenarios. Develop, track, and report on quality metrics (e.g., defect trends, coverage gaps) to proactively surface relea

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Enterprise Account Executive UK/I/Northern Europe. About the job This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure. Responsibilities In this role, you’ll: Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction. Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers. Are passio

We’re looking for a Senior Staff Software Engineer with deep experience in GenAI/ML to join Datadog’s Application Performance Monitoring (APM) team. APM is a product which provides deep visibility into applications, enabling users to identify performance bottlenecks, troubleshoot issues, and optimize services. With distributed tracing, profiling, out-of-the-box dashboards, and seamless correlation with other telemetry data, Datadog APM provides some of the deepest and most structured visibility into the health and performance of applications. This context sets us up for an opportunity to be the world leaders in agentic investigations and incident troubleshooting. You’ll act as a technical leader within the APM group, focused on agentic workflows. You’ll lead efforts to design, train, evaluate, and deploy GenAI/ML models at scale. We’re looking for a product-minded ML engineer with strong technical expertise, excellent communication skills, and a track record of driving impactful initiatives end to end. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Serve as the technical owner for GenAI initiatives within APM, leading design, development, and deployment of ML/AI-powered features across multiple teams. Guide long-term strategy and technical direction for GenAI workflows across APM and related products. Build and benchmark GenAI/ML models using state-of-the-art techniques. Contribute to Datadog’s broader senior engineering community through thought leadership and collaboration on company-wide initiatives. Collaborate with cross-functional teams to build automated investigation and triaging tools. Influence product direction by bringing a strong product mindset to your work, always advocating for the end user. Guide teams through ambiguity, sc

As a Senior Enterprise Sales Engineer, you’ll serve as a trusted technical advisor and strategic partner to both customers and Sales. You’ll lead complex technical evaluations, align solutions to business outcomes, and help shape deal strategy in high-impact opportunities. This role goes beyond delivering demos - you’ll own the evaluation experience end-to-end, influence key stakeholders, and help drive successful outcomes across enterprise accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions and measurable business outcomes Deliver engaging product demos, technical presentations, and solution workshops that connect platform capabilities to customer outcomes for diverse stakeholder audiences including executives Full ownership of the technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining competitive success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify, develop, and leverage technical champions across multi-stakeholder environments, building a structured plan for champion cultivation and influence throughout the deal cycle Contribute to product direction through active p