Senior Technical Support Engineer Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Consultant Location: Chennai, India | Work Model: In Office About the Team Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-velocity business impact. Our Public Sector team acts as a trusted strategic partner to government agencies and organizations, bringing their most vital ideas to life. By joining this high-performing team, you will strengthen and evolve your technical consulting skills while accelerating the adoption of our AI-Powered Process Automation platform across critical public infrastructure. As a Senior Consultant, you will step into a pivotal leadership role at the intersection of public sector strategy and modern technical innovation. This is your opportunity to move beyond isolated coding tasks and own the end-to-end delivery of highly visible, complex enterprise systems. You will lead small engineering teams, architect robust integrations, and serve as a trusted technical advisor to client stakeholders - enabling enterprise organizations to achieve true Enterprise-Grade Orchestration . What You’ll Do Passion for mentoring/developing others and experience leading small teams through post-sale software implementation Ability to work with clients to define business processes and gather functional and technical system requirements Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems History of success on cross-functional teams; experience building products using agile methodologies (pair programming,

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Location & Eligibility: This is a remote role based in Dubai and covering Middle East region. Our Middle East team is small but highly talented and this is very much an emerging region for us with excellent growth potential. You will be our first SC hire in the region. We require a fluent Arabic and English speaker for the hire. The Role: As a Senior Advisory Solutions Consultant, you are the technical lead during the sales process. You will work with the sales team to show prospective clients how Appian’s platform works in practice. You must articulate the business value a prospective client can expect from implementing Appian solutions. This role follows our SC 2.0 model - which means moving beyond basic feature demos to act as a strategic partner for our customers. You will co-create solutions with them, using your technical background to help shape their long-term strategy. You can read more about the SC 2.0 approach here . This position requires the technical creativity to build working prototypes and the business sense to explain why they matter. You will be responsible for handling technical objections, answering detailed product questions, and making sure potential customers understand exactly how our software fits into their business and provides value. What you’ll do: Work with Account Executives to meet sales goals across large accounts in Middle East. Manage all technical aspects of a sales cycle, from initial meetings to final presentations. Work with the AE to complete comprehensive discovery and fully understand the clients busine

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. About the role: As a Senior Software Engineer working on the Appian platform, your mission will be to ensure Appian is always fast, scalable and up to whatever tasks our customers configure it to do. You will be focused on designing, developing, and maintaining complex software systems while providing technical leadership and mentorship and building a product capable of serving our customers in ways you never imagined. This role includes not just deep coding expertise, but also a focus on system orchestration, using AI Tools and AI integration (like RAG, agentic workflows, MCP), and aligning technical decisions with business strategy. Key Responsibilities The SSE isn't just "faster at coding"—they are responsible for the health of the entire codebase and the growth of the team. Code Quality & Standards: Set and enforce the "gold standard" for clean, maintainable, and well-documented code across the repository. Architecture & Design: Leading high-level design sessions, choosing architectural patterns (Microservices, Serverless, Event-driven), and ensuring systems are scalable and secure. Developer Enablement: Create internal tooling and "Golden Paths" that abstract away the complexity of underlying infrastructure for feature teams. Technical Leadership: Mentoring junior engineers, conducting rigorous code reviews, , setting the "gold standard" for clean, maintainable, and well-documented code across the repository. Project Ownership: Driving features from requirement analysis through depl

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar Games is seeking a Senior Manager, Product Management to help shape the future of Rockstar’s Creator Platform ecosystem. This role focuses on building sustainable systems that empower creators to build experiences, attract players, and operate thriving communities. As a member of our team, you will need a critical and creative eye capable of putting forth innovative solutions to complex problems. Working with a wide variety of technical and non-technical partners, you will be tasked with cultivating and delivering a vision for the platforms. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO The Rockstar Games Creator Platform Team builds and operates technology platforms that enable creators to develop their own game modes, experiences, and modifications and players to experience community-created content on fully customized servers. We create tools and services that empower creators to build, publish, operate, grow, and monetize their experiences. We work at the intersection of games, creator ecosystems, platform infrastructure, community, and innovation. RESPONSIBILITIES Drive product initiatives from concept through launch and iteration, including opportunity definition, prioritization, requirements, launch planning, and post-launch analysis. Define product strategy and roadmaps for key Creator Platform areas in partnership with leadership, engineering, developer relations, analytics, publishing, and operations. Use qualitative and quantitative inputs —

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. The Senior Network Engineer leads Wizards of the Coast's enterprise network — datacenters, corporate offices, studios, and AWS cloud. Our stack runs on a Juniper/Mist campus fabric, a Palo Alto Networks security edge, and cloud-native AWS connectivity. You'll set technical direction, drive complex initiatives end to end, and mentor the broader team. Come help us build the future of network operations. What You'll Do: Own the architecture, build, and roadmap for our Juniper/Mist campus and branch infrastructure, and lead its evolution across sites and business units. Lead the Palo Alto Networks security stack, from policy architecture to secure-by-design standards across teams. Own end-to-end AWS cloud network implementation — VPC, Transit Gateway, Direct Connect/VPN, Route 53 — and hybrid connectivity, including BGP, OSPF, and SD-WAN traffic engineering at scale. Drive automation and AI adoption across network operations, from config deployment to AI-powered monitoring, observability, and root-cause analysis. Be the go-to for critical issues, and mentor less-experienced engineers through code review, troubleshooting, and skill-building. What You'll Bring: 10+ years in enterprise network engineering — routing, switching, wireless — with deep expertise in Juniper (EX/QFX/SRX, Mist) and/or Cisco (Catalyst, Nexus), plus hands-on work with intelligent ops tools like Mist/Marvis at scale. Expert-level BGP, OSPF, SD-WAN, and load balancing chops. You've built these solutions from scratch, not just maintained them! Extensive Palo Alto Net

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit is entering a period of unprecedented innovation and growth—and there’s never been a more exciting time to join. The Ads Business Engineering team operates at the intersection of engineering, product, sales, and business development, delivering technical expertise and solutions that empower technology partners, agencies, and advertisers to seamlessly integrate with Reddit’s advertising platform. As a key member of this rapidly expanding team, you’ll have the opportunity to take meaningful ownership—driving cutting-edge AdTech integrations, launching and managing strategic partnership programs, and helping scale Reddit’s developer ecosystem. At Reddit, a Business Engineer plays a critical role in driving the success of our advertising API products and platform integrations. This experienced engineer role combines deep technical consulting with hands-on engineering, where you'll guide strategic integrations, often contributing directly to implementation across Reddit’s stack or in the codebases of partners (or direct advertisers). You will be a key technical advisor—trusted to own the end-to-end relationship with Reddit’s most important advertising partners, and execute on the long-term strategy for how we develop an ecosystem of developers. You’ll work across engineering, product, sales, and business development teams to connect Reddit’s capabilities to the evolving needs of the market. You won’t just recommend solutions—you’ll implement them across systems, including platform changes, and also help define framewo

SPECIFIC JOB RESPONSIBILITIES Defensive Operations (SecOps): Design and automate the Security Incident Response (SIR) and Vulnerability Response (VR) lifecycles. Build playbooks in Flow Designer to automate threat containment and remediation. Offensive Operations: Develop custom scoped applications to track penetration testing results, manage red-team engagement lifecycles, and automate the ingestion of reconnaissance data. Compliance & GRC: Configure and customize Integrated Risk Management (IRM) modules to map technical controls to frameworks like SOC2, ISO 27001, HIPAA, and FedRAMP. Integrations & Orchestration: Build robust, secure integrations (REST/SOAP, IntegrationHub , MID Servers) with our XDR, SIEM (Splunk/Sentinel), and cloud-native services (AWS/Azure/GCP). Multi-Tenancy & MSSP Architecture: Architect a scalable, multi-tenant environment that ensures strict data isolation between clients while allowing for unified " ClickOps " and Terraform-driven automation. AI & Innovation: Explore and implement Now Assist (GenAI) and AI-heavy workflows to automate security reporting and incident summarization. Defensive Operations (SecOps): Design and automate the Security Incident Response (SIR) and Vulnerability Response (VR) lifecycles. Build playbooks in Flow Designer to automate threat containment and remediation. Offensive Operations: Develop custom scoped applications to track penetration testing results, manage red-team engagement lifecycles, and automate the ingestion of reconnaissance data. Compliance & GRC: Configure and customize Integrated Risk Management (IRM) modules to map technical controls to frameworks like SOC2, ISO 27001, HIPAA, and FedRAMP. Integrations & Orchestration: Build robust, secure integrations (REST/SOAP, IntegrationHub , MID Servers) with our XDR, SIEM (Splunk/Sentinel), and cloud-native services (AWS/Azure/GCP)

Role Overview Build reliable software services that power products, platforms, and business decisions. As a Senior Software Developer, you’ll design and deliver scalable applications, backend services, and integrations that perform well in production and evolve with changing business needs. You’ll apply strong software engineering practices across APIs, data-intensive applications, cloud services, AI-enabled solutions, and deployment pipelines. You’ll help shape technical solutions, improve system reliability, and contribute to a high-quality engineering culture. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Design and develop scalable backend services and applications using Python or TypeScript. Lead the development of APIs, integrations, reusable software components, and AI-enabled features. Build reliable solutions for data ingestion, manipulation, service-to-service communication, and intelligent automation. Apply AI technologies and modern software engineering practices to improve product capabilities, developer productivity, and operational efficiency. Make sound technical decisions around architecture, performance, security, scalability, and maintainability. Deploy and operate applications using AWS services and CI/CD practices while improving testing, monitoring, documentation, and delivery standards. These are the essentials you’ll need to get an interview 5+ years of professional experience developing and delivering production software. Strong hands-on experience with Python; TypeScript or similar languages is also valuable. Proven experience building backend services, APIs, integrations, and service-oriented applications. Experience applying AI technologies, such as generative AI, machine learning services, intelligent automation, or AI-enabled application features. Strong understanding of software design principles, testing, debugging, performance optimization, and secure development. Experience working with cloud platfor

Here's a summary of the role: Do you love building scalable cloud platforms and solving complex engineering problems with modern technologies? As a Senior Software Engineer at Diligent, you'll design and deliver high-performing , serverless applications that power our global SaaS platform. You'll work extensively with TypeScript, Node.js, AWS, and event-driven microservices, owning services from design to deployment and production monitoring. This is an opportunity to influence technical decisions, mentor engineers, and explore how AI can transform software development and engineering productivity. If you're passionate about cloud-native architectures, distributed systems, and building software that scales to millions of users, we'd love to meet you. Here's a breakdown of what you'll do (not all of it, just the important stuff): Design and build scalable backend services and event-driven microservices using TypeScript and AWS. Develop secure APIs and integrations that power reporting, analytics, and dashboard experiences. Build and maintain serverless solutions using AWS services such as Lambda, EventBridge , SQS, and DynamoDB. Drive engineering excellence through testing, observability, automation, and production readiness practices. Contribute to infrastructure-as-code and CI/CD pipelines using AWS CDK and modern DevOps practices. Mentor engineers, participate in architecture discussions, and champion the use of AI tools to improve development efficiency. These are the essentials you'll need to get an interview: 6-8 years of professional software engineering experience. Strong experience with TypeScript, Node.js, and modern backend development patterns. Hands-on experience building cloud-native applications on AWS. Strong understanding of serverless architectures and event-driven microserv

About the Role At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership. What You'll Do Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later Run customer discovery

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior Data Scientist, you will build and own machine learning models that power core prediction problems across the FourKites platform — including ETA/ATA forecasting and message-based status extraction. You will work end-to-end, from data pipeline to production deployment and monitoring, turning noisy real-world logistics data into models that run at scale and directly move the needle on customer outcomes. You will work closely with product, engineering, and operations teams, hands-on building and shipping models yourself while also guiding the technical direction of other data scientists on the team. What you'll be doing: Design, build, and productionize ML models for problems like ETA/ATA prediction, using regression, classification, and time-series forecasting techniques Develop NLP/LLM-based extraction pipelines for message-based ETA and status updates (text extraction, entity recognition) Own models end-to-end: data pipeline → training → deployment → monitoring → retraining Work with noisy, real-world logistics and supply chain data (GPS pings, check calls, carrier data) rather than clean, pre-processed datasets Diagnose gaps between offline evaluation performance and live production accuracy, and drive fixes Build and maintain automated training/retraining pipelines using orchestration tools such as Airflow Set up and maintain model monitoring and observability (e.g., Grafana) to catch drift and degradation proactively Replace manual or rule-based processes with ML-driven automation (e.g., automating manual check calls) Translate model performance improvements into busin

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We're looking for an experienced technical operator to lead live testing, deployment, and operational validation of cutting-edge autonomous technologies. This role sits at the intersection of engineering and operations, helping ensure new capabilities are safely deployed, thoroughly evaluated, and translated into actionable engineering feedback. You’re excited about this opportunity because you will… Lead and oversee live testing across transport, deployment, and safety validation. Partner closely with hardware, software, and business operations teams to validate new product capabilities while providing guidance and mentorship to junior team members. Conduct and document complex tests for autonomous technologies, evaluating robot behavior, identifying issues, and validating new features and requirements. Provide actionable technical feedback to engineering teams based on test outcomes. Exercise technical judgment during live testing by evaluating robot behavior, assessing operational risk, distinguishing expected behavior from product defects, and determining when engineering escalation or additional validation is required. Develop and implement testing processes, protocols, and checklists that improve the safety, efficiency, and reliability of new products. Utilize internal tools to analyze logs, investigate issues, document findings, and track issues through resolution. Mentor junior team members in structured debugging and documentation practices. Conduct detailed analyses and generate comprehensive reports that identify trends, summarize findings, and provide strategic recommendations to engineering and operations partners. We’re excited about you because… 2+ years of exper

Overview: Guidepoint seeks an experienced Data/AI Engineer as an integral member of the Toronto-based AI team. The Toronto Technology Hub serves as the base of our Data/AI/ML team, dedicated to building a modern data infrastructure for advanced analytics and the development of responsible AI. This strategic investment is integral to Guidepoint’s vision for the future, aiming to develop cutting-edge Generative AI and analytical capabilities that will underpin Guidepoint’s Next-Gen research enablement platform and data products. This role demands exceptional leadership and technical prowess to drive the development of next-generation research enablement platforms and AI-driven data products. You will develop and scale Generative AI-powered systems, including large language model (LLM) applications and research agents, while ensuring the integration of responsible AI and best-in-class MLOps. The Senior AI/ML Engineer will be a primary contributor to building scalable AI/ML capabilities using Databricks and other state-of-the-art tools across all of Guidepoint’s products. Guidepoint’s Technology team thrives on problem-solving and creating happier users. As Guidepoint works to achieve its mission of making individuals, businesses, and the world smarter through personalized knowledge-sharing solutions, the engineering team is taking on challenges to improve our internal application architecture and create new AI-enabled products to optimize the seamless delivery of our services. This is a hybrid position based in Toronto. What You'll Do: Architect and Build Production Systems: Design, build, and operate scalable, low-latency backend services and APIs that serve Generative AI features, from retrieval-augmented generation (RAG) pipelines to complex agentic systems. Own the AI Application Lifecycle: Own the end-to-end lifecycle of AI-powered applications, including system design, development, deployment (CI/CD), monitoring, and optimization

About the Team The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant CRM communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM and lifecycle marketing experts who build, QA, and launch email, push, SMS, and in-app campaigns designed by our Lifecycle Marketing partners. This team is goaled on high-quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft. About the Role As the Senior Associate, Campaign Operations, you will be responsible for building, testing, and launching CRM and Lifecycle Marketing campaigns designed by our Lifecycle Marketing partners. This is a hands-on CRM execution and QA role — not a brand, content, social media, performance-marketing, or campaign-strategy position. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City. You’re excited about this opportunity because you will… Campaign QA & Execution: Build, test, and launch CRM and lifecycle marketing campaigns across email, push notifications, SMS, in-app messaging, and other channels using Braze and in-house tools. Own the end-to-end QA review process, build target audience segments and personalization logic, and collaborate with designers and copywriters to execute against the campaign brief. Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on CRM campaign goals, audience segmentation, and creative execution. Performan

Location: Mumbai, India (Andheri East) Description: We’re hiring Senior Software Engineers to lead the design and delivery of robust, scalable, and production-grade data systems across a high-growth, multi-venture environment. This is a high-impact leadership role for someone who thrives in hands-on build mode, and who can scale technical delivery without losing speed, quality, or ownership. If this is interesting, we would love to hear from you! About Blenheim Chalcot Blenheim Chalcot India is part of Blenheim Chalcot a global venture builder headquartered in London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding £1.8 billion, and boasts total portfolio sales of over £500 million. The role We’re hiring Senior Software Engineers to build scalable products, tools, and systems across our portfolio companies. This is a high-impact role for someone who thrives in hands-on engineering, writes maintainable code, and is deeply motivated by solving real-world problems with technology. You’ll work closely with product and engineering colleagues in both Mumbai and London, driving delivery within a specific business. If you're passionate about engineering craft, product-led development, and delivering systems that scale, we’d love to hear from you. Behaviours that we look for Solve problems rigorously , not reactively - breaking them down into tractable elements and considering multiple paths to resolution. Write clean, defensive code with clear structure and minimal complexity. Think about testing and observability early , automating meaningful tests and implementing relevant metri