Senior Technical Support Engineer Jobs

ABOUT THE TEAM At Mural, we're changing how teams collaborate, think, and make decisions together. The Growth & Engagement team helps customers discover value through intuitive product experiences, rapid experimentation, and emerging AI capabilities that make collaboration more effective. We own key parts of the customer journey - from acquisition and onboarding to activation, engagement, retention, and monetization - and use data, experimentation, and customer insights to continuously improve those experiences. We're a cross-functional team of engineers, product managers, designers, and data partners who move quickly, measure outcomes, and learn from every experiment. We value curiosity, collaboration, and thoughtful technical craftsmanship, building systems that enable rapid iteration while maintaining a high bar for quality, reliability, and scalability. YOUR MISSION As a Senior Software Engineer on the Growth & Engagement team, you'll build the products, platforms, and experimentation capabilities that help customers discover value faster and achieve more with our product. You'll partner closely with Product, Design, Data, and other Engineering teams to identify opportunities, validate ideas through experimentation, and deliver experiences that improve customer outcomes and drive sustainable business growth. Beyond shipping features, you'll help shape the technical direction of the team, mentor other engineers, and establish engineering practices that enable us to experiment confidently and move quickly. WHAT YOU'LL DO Design, build, and maintain customer-facing features that improve acquisition, activation, engagement, retention, and monetization. Collaborate closely with Product, Design, Data, Marketing, and Customer Success to identify growth opportunities and translate customer feedback, product analytics, and experimentation to guide product decisions. Design, implement, and analyze experiments using feature flags, A/B testing, and analytics to vali

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role The Platform org at Sentry is the engine that everything else runs on, spanning developer platform, core infrastructure underpinning the product, SRE, security, and IT. It's a broad, technically complex, and deeply consequential organization. We're looking for a Staff Technical Program Manager who can operate at the intersection of technical depth and strategic execution: someone who thrives in complexity, builds trust with senior engineering leaders, and has a gift for turning ambiguity into clarity and momentum. You'll report to the Head of Technical Program Management and work closely with the VP of Platform Engineering, their staff, and partner teams across Engineering, Product, and Design (EPD). This is a high-visibility role with real influence. You'll work directly with the CTO and senior leaders, shape how the Platform org operates, and help Sentry scale through one of its most important chapters. In this role, you will: Drive strategic execution. Partner with the VP of Platform Engineering and senior EPD leaders to translate priorities into clear, measurable plans. Own sequencing, milestones, and key decisions, and make sure leadership always has reliable visibility into progress and tradeoffs. Build data-driven delivery health. Establish the metrics and dashboards that reflect delivery confidence, risk, and engineering health across the Platform org. Keep planning and reporting high-signal and lightweight, focused on outcomes rather than activity. Manage capacity, dependencies, and risk. Create visibility into resourcing, cross-team dependencies, and constraints so leaders can align investment to the

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. The Mandate: Industry Disruption and 10x Scale: Vision: Product Foundry is Replit's internal engine for innovation . We move Replit beyond being a collaborative development environment to becoming the foundational operating system for the entire next generation of software, where AI Agents are the primary actors. The 10x Goal: Our purpose is to launch high-risk, full-stack 0→1 initiatives that define and establish entirely new, multi-billion-dollar product categories. We are seeking non-linear growth opportunities, fundamentally aiming to 10x Replit's value and addressable market by proving out unprecedented technical primitives and disruptive Go-To-Market strategies. The Audience: We build for the next generation of creators and high-leverage users and enterprises, equipping them with tools that enable them to build anything, anywhere . Candidates that do well here will certainly go on to build their own companies in the future! This is a high visibility role reporting to Execution Model: High-Agency Founding Teams Structure: We operate as a collective of in-house technical founders —not just specialized engineers. Initiatives are run by lean, autonomous squads built for velocity and maximum technical leverage. This model is centered around an Engineer DRI (Directly Responsible Individual) who maintains total ownership over the initiative's technical, product, and launch success, supported by fractional PM and Design resources. Cadence: We enforce rapid iteration and rapid market validation via 3-week sprints per initiative. This cadence forces fast deployment, immediate user feedback, and tight alignment with the internal betting table process, mirroring the intensity and speed of a lean startup. Required skills and

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Identity Security Engineer on Palantir's Identity Security team, you will own the security posture of the identity infrastructure that Palantirians, customers, and services rely on every day. The Identity Security team is responsible for all identity types at Palantir - workforce, customer, workload, and agentic - giving you the rare ability to architect, threat model, and drive security outcomes across the full identity surface. You will help shape the technical direction for identity security at Palantir, reduce standing access, lead identity threat modeling, and contribute to the next generation of identity primitives including agent identity, JIT-native governance, and unified policy enforcement across workforce and customer IAM. As part of Palantir's best-in-class Information Security organization, you will research, architect, and scale solutions that help Palantir stay ahead of a dynamic identity threat landscape.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Identity Security Engineer on Palantir's Identity Security team, you will own the security posture of the identity infrastructure that Palantirians, customers, and services rely on every day. The Identity Security team is responsible for all identity types at Palantir - workforce, customer, workload, and agentic - giving you the rare ability to architect, threat model, and drive security outcomes across the full identity surface. You will help shape the technical direction for identity security at Palantir, reduce standing access, lead identity threat modeling, and contribute to the next generation of identity primitives including agent identity, JIT-native governance, and unified policy enforcement across workforce and customer IAM. As part of Palantir's best-in-class Information Security organization, you will research, architect, and scale solutions that help Palantir stay ahead of a dynamic identity threat landscape.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Identity Security Engineer on Palantir's Identity Security team, you will own the security posture of the identity infrastructure that Palantirians, customers, and services rely on every day. The Identity Security team is responsible for all identity types at Palantir - workforce, customer, workload, and agentic - giving you the rare ability to architect, threat model, and drive security outcomes across the full identity surface. You will help shape the technical direction for identity security at Palantir, reduce standing access, lead identity threat modeling, and contribute to the next generation of identity primitives including agent identity, JIT-native governance, and unified policy enforcement across workforce and customer IAM. As part of Palantir's best-in-class Information Security organization, you will research, architect, and scale solutions that help Palantir stay ahead of a dynamic identity threat landscape.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Software Engineer on Network Infrastructure you will be joining a team whose mission is to make a highly dynamic and intricate Kubernetes networking tech stack a pleasure to interact with, in addition to being legible, robust and secure. The Network Infrastructure team owns the tech responsible for north-south and east-west traffic flows across 100s of zero-trust K8s clusters running variable workloads. The team solves the novel technical challenges emergent at the intersection of scale, usability and security: enabling dynamic control over ephemeral infrastructure (10s of thousands of firewall rules targeting 1000s of short-lived pods) across multiple compliance regimes, using CNCF tools like envoy, cilium with K8s controllers to operate them. In this role, you will be working in one of the most technically challenging spaces at Palantir.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Software Engineer on Network Infrastructure you will be joining a team whose mission is to make a highly dynamic and intricate Kubernetes networking tech stack a pleasure to interact with, in addition to being legible, robust and secure. The Network Infrastructure team owns the tech responsible for north-south and east-west traffic flows across 100s of zero-trust K8s clusters running variable workloads. The team solves the novel technical challenges emergent at the intersection of scale, usability and security: enabling dynamic control over ephemeral infrastructure (10s of thousands of firewall rules targeting 1000s of short-lived pods) across multiple compliance regimes, using CNCF tools like envoy, cilium with K8s controllers to operate them. In this role, you will be working in one of the most technically challenging spaces at Palantir.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Software Engineer, you will be directly responsible for Palantir’s observability platform. This includes everything from log/metric/trace ingestion and processing, monitoring and alerting solutions, and all other workflows on top of the observability data. This role will have a direct impact on Palantir’s ability to scale our engineering efforts through these investments. You have a deep systems background and value technical excellence, and consistently raise the bar for your team’s technical execution. You know how to balance providing value to your users while building defensive systems that are operationally sound and easy to maintain.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Software Engineer on Network Infrastructure you will be joining a team whose mission is to make a highly dynamic and intricate Kubernetes networking tech stack a pleasure to interact with, in addition to being legible, robust and secure. The Network Infrastructure team owns the tech responsible for north-south and east-west traffic flows across 100s of zero-trust K8s clusters running variable workloads. The team solves the novel technical challenges emergent at the intersection of scale, usability and security: enabling dynamic control over ephemeral infrastructure (10s of thousands of firewall rules targeting 1000s of short-lived pods) across multiple compliance regimes, using CNCF tools like envoy, cilium with K8s controllers to operate them. In this role, you will be working in one of the most technically challenging spaces at Palantir.

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is looking for a Senior Business Value Engineer to join our Value Strategy team, specifically covering the EMEA region . In this role, you will be the primary value architect for our accounts across Europe, the Middle East, and Africa. You will bridge the gap between technical capabilities and business outcomes, helping our customers understand the financial and operational impact of the New Relic platform. You will act as a trusted advisor to both our internal sales teams and our customers' C-suite executives, driving the "Value Realization" process from initial discovery to long-term success. What you'll do Build Compelling Business Cases: Create and deliver Business Value Assessments (BVAs) including complex ROI modeling, TCO analysis, and value realization benchmarking. Strategize with Sales: Partner closely with Sales Leadership and Account Executives to develop deal strategies that emphasize business justification over feature-set comparisons. Quantify Technical Impact: Translate technical metrics (like MTTR, Error Rates, and Cloud Cost) into business KPIs (like Revenue at Risk, Subscriber Churn, and Operational Efficiency). Drive Value Realization: Ensure customers are co-creators in their value roadmap, moving beyond the initial sale to track and report on actual value achieved post-implementation. Educate & Enable: Mentor and train the broader GTM teams on value-based selling best practices to inc

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Information Security Team We believe security isn't just a function—it's a platform for bold ideas. The Information Security Team at Mixpanel is a small, high-impact group committed to building a frictionless security program that serves as a model for our company and the broader industry. This is a team for those who are never satisfied, who dream big, and who have the resilience to see those ideas through. We operate at the intersection of business strategy and technical execution, where we are critical partners to every team at Mixpanel. Our work requires a broad, generalist skill set across vulnerability management, threat detection, and access management. We strategically balance necessary compliance work with proactive initiatives, with a constant focus on automation as the path to a more efficient security program. We use our expertise in a variety of well-known security platforms and tools to create seamless, automated processes that empower our peers. We are a lean team by design, and we succeed or fail together, committed to transparent communication and a strong sense of ownership. Responsibilities Domain Ownership: Serve as the domain expert for Detection & Response, integrating telemetry from across our entire ecosystem—including Product, Cloud, Corporate Infrastructure, and Identity—to build a unified, high-fidelity detection and response engine. Technical Project Execution: Translate high-level project requirements and technical scoping documents into actionable milestones, managing task delivery and driving cross-functional results. Architect Modern Detection: Design and imp

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role. What You Will Do Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout. Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning. Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements. Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically. Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t done. Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification crite

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Mexico City, Mexico Responsibilities Mexico City As a Solutions Engineer, you will serve as the advanced technical lynchpin through the entire sales cycle, orchestrating complex enterprise-grade engagements across both pre- and post-sales phases. You will act as an authoritative trusted advisor and technical customer advocate within Cloudflare, working closely with Account Executives, Product Management, Engineering, and Custom

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency, and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling, and machine learning. Aligned and partnering with product verticals, we use this extensive toolbelt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products, and measure impact on our community of players and creators. WHY CREATOR PLATFORM? At Roblox, the Creator Platform team is responsible for the systems that determine how creators build, publish, earn, and thrive on the platform. As a Senior Data Scientist, you will be the primary strategic data partner across some of the most business-critical and safety-sensitive areas in the creator ecosystem — including creator reputation, publish gating, anti-abuse, rewards, data foundations, and AI enablement. This is a high-ownership, high-autonomy role. You will work across trust & safety,