Senior Technical Support Specialist Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Team Creator Services Machine Intelligence Team : The Machine Intelligence team is building an NPC system that can (1) play any Roblox game and (2) perform real-time inference efficiently enough to support deployment to all Roblox players. ML Platform Team : The Foundation AI Group is on a mission to establish Roblox as the standard for 3D foundational models (3DFMs), democratizing creation by making it simple for anyone to generate high-quality, immersive 3D experiences using AI. The AI Platform team is a foundational part of this vision, supporting hundreds of ML use cases and billions of inferences daily across Discovery, Safety, Engine, and more. We are seeking exceptional PhD new graduates to drive innovation across three critical areas: AI Platform, Distributed Inference Systems. What You Will Do As a Senior Machine Learning Engineer, you will be a key contributor to building the cutting-edge systems that power AI at Roblox. Creator Services Machine Intelligence Team Develop Scale Data Pipelines: Design, build and maintain robust data pipelines to collect complex 3D game states and real-time player actions across the platform. Train Novel Architectures: Solve the feature e

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Network Engineer. About the job This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure. Responsibilities Build, operate and support the global Twilio IT network infrastructure. Keep track of network assets, including network hardware and software. Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team. Work closely with stakeholder teams to determine c

The Consumption Based Billing & Licensing (CBBL) team builds the systems that decide what customers can access, what they've purchased, and what they've used. We own the infrastructure behind licensing, entitlements, and usage-based billing for Asana's newer products and add-ons — making sure customers get the right paid features, usage is tracked accurately, and admins have clear ways to understand and manage their accounts. As Asana expands its product surface and pricing models, the systems we build directly shape how the business grows and how customers experience the value of what they've bought. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Lead and grow a team of engineers working across backend systems, platform services, and customer-facing experiences. Set technical direction and help shape the roadmap for licensing and billing capabilities. Partner closely with Product, Design, Data, Finance, Sales, and other engineering teams to turn ambiguous business needs into shipped solutions. Drive execution on projects such as: licensing and access control usage tracking and billing admin dashboards, alerts, and controls bulk and automated license assignment trial and add-on provisioning flows Make thoughtful trade-offs across scalability, reliability, correctness, and speed of delivery. Coach engineers, support their growth, and build a high-performing team culture. Communicate clearly with senior stakeholders and explain technical decisions in business-friendly terms. About you: Strong engineering management experience, ideally at the level of leading a team through complex prod

Datadog is looking for a Senior Product Manager to help lead the evolution of our fleet and lifecycle management capability, the product surface that gives customers visibility into, and control over, the observability software running across their infrastructure. This capability manages the deployment lifecycle for core observability agents and OpenTelemetry collectors running on customer hosts and containers. The Senior PM will expand the scope of fleet capability to additional Datadog software components, making it the single place customers go to see everything running in their environment, at any version, in any deployment model, and to manage it remotely and safely at scale, for both human operators and, increasingly, AI agents acting on their behalf. This is a high-visibility, cross-functional role. You'll partner with multiple engineering teams and be responsible for defining and delivering a coherent, unified fleet experience across UI, API, and MCP for customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Own and evolve the product vision and roadmap for a unified fleet and lifecycle management capability spanning multiple product lines and deployment models. Define what "managed" means for each new software component as it's brought into fleet, balancing consistency of experience with the realities of each component's operational model. Drive a phased expansion plan, sequencing new components into fleet based on customer value, technical complexity, and dependency readiness. Partner closely with engineering leads across several teams to align on shared architecture principles to support disparate software components. Represent the voice of the customer for a capability that must work equally well for human operators using a UI and for AI

Senior Product Manager, Cluster Scalability Location: Dublin About the Role MongoDB is hiring a Senior Product Manager to own scalability for the Atlas data platform. Atlas is how the world’s most demanding applications run on MongoDB — from real-time gaming and financial transactions to AI workloads with unpredictable traffic patterns. When those applications grow, slow down, spike, or contract, scalability is the layer that decides whether the customer trusts us to keep running their business. This role owns the end-to-end product experience for how customers scale up, scale down, and horizontally scale their Atlas deployments. That includes vertical scaling (instance tier changes), autoscaling, horizontal scaling (sharding and shard key strategy), and the operational workflows around all of them. You will set the strategy, drive execution with engineering, and be accountable for measurable year-over-year improvements in how reliably and predictably customers scale. We care less about whether you’ve worked on databases before and more about whether you’re the kind of PM who can ramp fast on a hard technical domain, form a clear opinion about what needs to happen, and defend that opinion to senior engineers, field partners, and enterprise CTOs, especially when they disagree with you. Database and scaling concepts are teachable. Judgment, conviction, and crispness are not. Responsibilities Set a clear, opinionated vision and strategy for Atlas cluster scalability and translate it into concrete, prioritized bets each release. Own the end-to-end roadmap for vertical scaling, autoscaling, and horizontal scaling, including the operational and observability surfaces customers rely on during scaling events. Make hard prioritization calls, including saying no to things with real customer or leadership support, and own those decisions and their consequences. Build deep technical understandin

The Team This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. The ideal candidate should Have 5+ years of experience running critical systems at scale Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”) Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment A strong understanding of how to run a large scale Linux environment, including low level fundamentals Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python) Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc) Special Requirements: Be a US Citizen Expectations Participate in the development of a reliable and resilient multi-cloud platform that hosts business critic

We are hiring a Senior Software Engineer to join our Server Security team. The Server Security team is a development-focused group within MongoDB's core engineering organization. Operating "close to the bottom of the stack," the team builds features that enable database users to secure their data globally. You will work on critical components including: Cryptography: Queryable Encryption , at-rest data encryption, and fundamental cryptographic principles. Identity & Access: Authentication and authorization systems, TLS, and X.509 certificate management Network Security: High-performance, low-latency networking protocols (PKI, Hashing, CRLs) System Integrity: Resilience, observability, and compliance assurance within a large-scale distributed database Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. The role As a Senior Engineer, you will apply distributed systems fundamentals to deliver core security features. You will be a leader in improving MongoDB's security posture by owning features and leading investigations into complex areas of the codebase. What you’ll do: Build and test new security features in a large, feature-rich C++ codebase Work across engineering, cloud services, and support teams to coordinate feature rollouts and changes Stand for code quality and security best practices, assisting fellow engineers in writing well-reasoned, secure code Use strong diagnostic intuition to solve thorny technical issues related to distributed systems, concurrency, and OS internals This role can be remote or hybrid anywhere in the USA or Canada. We will prioritize candidates who are already located in one of these countries. Candidate Profile We are looking for a highly technical engineer w

We are hiring a Senior Software Engineer to join our Server Security team. The Server Security team is a development-focused group within MongoDB's core engineering organization. Operating "close to the bottom of the stack," the team builds features that enable database users to secure their data globally. You will work on critical components including: Cryptography: Queryable Encryption , at-rest data encryption, and fundamental cryptographic principles. Identity & Access: Authentication and authorization systems, TLS, and X.509 certificate management Network Security: High-performance, low-latency networking protocols (PKI, Hashing, CRLs) System Integrity: Resilience, observability, and compliance assurance within a large-scale distributed database Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. The role As a Senior Engineer, you will apply distributed systems fundamentals to deliver core security features. You will be a leader in improving MongoDB's security posture by owning features and leading investigations into complex areas of the codebase. What you’ll do: Build and test new security features in a large, feature-rich C++ codebase Work across engineering, cloud services, and support teams to coordinate feature rollouts and changes Stand for code quality and security best practices, assisting fellow engineers in writing well-reasoned, secure code Use strong diagnostic intuition to solve thorny technical issues related to distributed systems, concurrency, and OS internals This role can be remote or hybrid anywhere in the USA or Canada. We will prioritize candidates who are already located in one of these countries. Candidate Profile We are looking for a highly technical engineer w

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences. The Sales & Partners Technology Team Within TDI, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. About the Role We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Team Okta is The World’s Identity Company. We enable everyone to safely use any technology anywhere, on any device or application. Our Workforce and Customer Identity Clouds provide secure, flexible access, authentication, and automation, transforming how people navigate the digital world and placing Identity at the core of business security and growth. At Okta, we are committed to celebrating a variety of perspectives and experiences. We are looking for lifelong learners and individuals whose unique experiences will make our organization better. The Technology Data and Intelligence (TDI) team at Okta is focused on boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role We are seeking an independent Senior Salesforce Engineer who effectively balances technical excellence with a disciplined approach to the software development lifecycle. In this role, you will serve as a guardian of our codebase through implementation, rigorous peer reviews, automated testing, and comprehensive deployment support, ensuring the architectural integrity of our environments. Key Responsibilities Technical Implementation: Lead the translation of user stories into robust, scalable technical designs. Responsible for the end-to-end execution of features, ensuring alignment with organizational standards. Solution Design and Architecture: Architect and design secure, scalable solutions by translating complex

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Team Okta is The World’s Identity Company. We enable everyone to safely use any technology anywhere, on any device or application. Our Workforce and Customer Identity Clouds provide secure, flexible access, authentication, and automation, transforming how people navigate the digital world and placing Identity at the core of business security and growth. At Okta, we are committed to celebrating a variety of perspectives and experiences. We are looking for lifelong learners and individuals whose unique experiences will make our organization better. The Technology Data and Intelligence (TDI) team at Okta is focused on boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role The team is seeking a talented Senior Software Engineer to become part of our TDI team in Bangalore, who can effectively balance technical excellence with a disciplined approach to the software development lifecycle. In this role, you will be responsible for designing and developing customizations, extensions, configurations, and integrations required to meet the company’s strategic business objectives. Candidates will work collaboratively with business stakeholders, business analysts, and engineers on different infrastructure layers, from proposal development to deployment and support. Therefore, a commitment to collaborative problem-solving and delivering high-quality solutions is essential. In a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Senior Site Reliability Engineer you will champion all things pertaining to reliability at Okta for Auth0. Working closely with the Product Engineers, Quality Engineers, Platform Engineers and Architecture teams, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term performance, reliability and scalability goals in a platform with an exponential growth plan for the coming years. With Okta’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical enterprise and consumer applications. Skills Exceptional communication skills, including technical writing in the English language Systematic problem-solving approach, coupled with a strong sense of ownership and drive Understanding of microservices, cloud infrastructure (AWS, Azure), databases (SQL, No-SQL, Key/Value), containers (docker, kubernetes), web technologies (web sockets, http) and networking (SSL, routing, VPN) Live and breathe SLIs, SLOs, error budgets and SLAs Strong belief in automating everything and reducing toil for yourself and teammates Loves to work as a team, but is able to work effectively in a remote environment where tasks may be self-driven Knowledge

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Wallet team’s mission is to democratize access to financial services worldwide by leveraging DeFi protocols and Robinhood Chain! We build secure, intuitive, and decentralized products that enable our users to custody and manage their digital assets. Our team works at the intersection of traditional finance and web3, driving progress in cryptocurrency and blockchain applications. We work closely with product managers, product designers, and security engineers to deliver highly reliable, high-performance systems for customers worldwide. We pride ourselves on a culture of shared learning, high technical standards, and respectful collaboration. As a Senior Software Developer , you’ll build and own the backend services, infrastructure, and data systems that support Robinhood Wallet products. You will develop reliable and secure solutions to deliver a high-quality trading experience for cryptocurrencies and tokenized stocks, including perpetual futures, to customers worldwide. In this role, you will take lead responsibility for designing scalable architectures and maintaining high-quality codebases. You will collaborate closely with client engineers, security profess

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Software Platform team accelerates developer velocity and increases system reliability by building the foundational platforms and tools that power Robinhood engineering. Within this group, the Kubernetes Compute team focuses on building and operating a highly available, scalable Kubernetes-powered container platform. We ensure that our infrastructure seamlessly supports reliable application deployments, integrates core platform capabilities, and enables multi-region scalability. We are expanding our core container systems to support our next phase of technical growth! As a Senior Software Develope r, you will focus heavily on building, operating, and expanding our container provisioning platforms. You will be responsible for designing resilient container infrastructure and contributing to our technical migration to Amazon EKS to improve platform reliability. In this position, you will collaborate with engineering teams across Robinhood to deliver reliable platform integrations for core capabilities like networking and security. Your work will directly help our infrastructure scale efficiently while maintaining a high standard of safety and system uptime. This role is bas

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Enterprise Security team is at the forefront of AI security, designing safety guardrails for cutting-edge AI and driving modern enterprise-wide security tooling standards. As a Senior Corporate Security Engineer on our Corporate Systems team, you will operate at the center of our enterprise security infrastructure, maintaining the control plane for user-facing security tooling and building innovative solutions that keep our employees and platform secure! In this role, you will combine security engineering, systems administration, and hands-on AI agent development to drive key automation and safety initiatives. Joining a lean, high-impact team, you will have high visibility and direct empowerment to take strategic initiative, solve complex technical challenges, and shape Robinhood's AI security posture. This role is based in our Menlo Park or Bellevue office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.