Service And Engagement Executive Team Leader Jobs

Salary range - $250k - $350k | Equity - up to 0.5% | In-person NYC About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We’re at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, Chandra, Surya, Marker, and Lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We're looking for a Research Engineer to own problems end to end across our models, inference service, and product. You won't just train a model and hand it off. You'll take it from training through benchmarking, into our inference stack, and work with the team to integrate it into our products. We're a small team that has shipped the current state of the art OCR model, Chandra. Our models collectively have 70k+ Github stars. Our tools are used internally at frontier AI labs like Anthropic, and Fortune 500 enterprises like Siemens. Our team focuses on training small, efficient models that outperform much larger LLMs on domain-specific tasks (like OCR, structured extraction, tables). We move fast, prioritize practical results, and build tools that are open, reproducible, and built to last. You'll test hypotheses quickly, iterate on results, and balance experimental rigor with shipping to customers. Day to day: A typical project might look like: identify a gap in extraction quality on long documents, train and benchmark a new model, optimize it for inference, and work with the team to ship it to users. Concretely: Train and evaluate models: Train task-

Stripe · Professional Services · Global Transformation team · Dublin or London About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users. About the Role We are looking for a Product Manager ( Professional Services) to own the portfolio of offerings end-to-end. The role sits at the intersection of services strategy, commercial design, and delivery operations. You will be the person who determines whether our offerings are well-designed, effectively sold, and profitably delivered and you will take action to refine the portfolio as needed. This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, its pricing, its methodology, and its performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering in our portfolio is fit for purpose and continuously improving. What You'll Do Own the offering portfolio for Professional Services Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. What You'll Do Strategic Customer Partnership: Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savin

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our internship program will provide an opportunity to work on meaningful products that will grow the GDP of the internet. Through the internship, you will work with many systems and technologies, gain experience in systems design and testing, and have opportunities to present your work to your team and the wider org. Each intern has a dedicated intern manager, and every project is part of the team’s roadmap and will directly help Stripe’s mission. What you’ll do Every internship at Stripe centers around a real, legitimate project that our customers urgently need, touching many parts of our operations and stack. We will support you in shipping it. Yes, you will actually ship it. Some recent projects include rebuilding our statistics aggregation service, building new service discovery systems, and many user facing projects like making it easy to understand error messages on Stripe Checkout. As a Stripe intern, you'll be tackling important projects to increase global commerce, while working alongside exceptional people who insist on doing their best work. You’ll learn from people with high standards who are great at inspiring others to do more and go further. We value technical and personal growth, and see our internship program as a vehicle to foster both. Responsibilities Write software that will be used in production, and has meaningful impact to Stripe Give and receive technical feedback through code reviews or design discussions Collaborat

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative (Activate). About the job This position is needed to play a key role in further growing the business. As our new Digital Sales Representativ e , you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts. Responsibilities In this role, you’ll: BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineer

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: We're looking for a People Operations Generalist to join our growing People team. You'll touch the employee lifecycle end-to-end — from offer acceptance through offboarding — while helping to build the processes and documentation that let our People function scale with the business. This is a great fit for a highly organized, systems-oriented people person who thrives in a fast-paced environment and wants to build operational foundations, not just maintain them. What you’ll do Own and continuously improve the new hire onboarding experience, ensuring employees are set up for success and internal tasks are tracked and completed on time. Serve as a first point of contact for employee questions across the full HR spectrum, triaging and routing more complex issues to the right People team member or external partner. Maintain and improve self-service resources (FAQs, Not

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: Voice is becoming the internet’s next interface, but a production-grade Voice AI system is "hard to build" . You’ll join a small founding team of Baseten Voice AI, focused on bringing state-of-the-art open source models into production for Voice AI customers across productivity, customer service, clinical conversation, creator tools, education, and more. You’ll make a meaningful impact on people’s daily lives and help reshape these industries. This is a high-impact, high-ownership role. You will be the primary owner of Baseten Voice AI - our in-house inference stack to power Voice AI models - from product roadmap through engineering implementation. You’ll partner closely with Forward Deployed Engineers, Model Performance Engineers, and sister engineering teams to push the boundaries of Voice AI. EXAMPLE INITIATIVES: Develop world-class model serving stack for state-of-the-art open-source voice models - reduce end-to-end and tail latency (p95/p99), increase throughput, and improve GPU efficiency via profiling, runtime tuning, and server-level optimizations. Build large-scale, real-time infrastructure for multi-model voice agents - orchestrate STT, TTS, and agent components with streaming I/O to meet customer SLOs. Design tight training and inference iteration loops for voice model customization - enable fast evaluation, safe rollout, and rapid experimentation for custom voice model development. Past projects:

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Senior Commercial Counsel at Synthesia, you will work closely with our Sales, Marketing, Finance, Business Operations, and Go-To-Market organizations. Our team is a network of knowledgeable and supportive professionals who work as a unit, bringing bold ideas to the table and providing collaborative problem-solving. This role will report to the Director, Commercial Legal (NYC-based, overseeing commercial legal work for the Americas), and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products. Responsibilities include: Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs for our prospective customers. We’ll ask you to draw from the experience you’ve gained from supporting hundreds or thousands of commercial transactions to help define business terms and structure deals in an optimal way; Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role You will focus on friction points around primarily backend issues for all teams in Engineering (90 Engineers). How should we do inter-service testing? Some teams are using monorepo, others aren’t. How can we bring overall stability up? Generally steering BE in the right direction. In the near future, standardising things across all of Engineering and bringing R&D teams (another 40 Engineers and Researchers) closer. You will have ownership of projects that span quarters, requiring you to have the ability to break a problem down into small steps that can be delivered and validated iteratively. You will evaluate your own work, leveraging our data pipeline and frameworks that we have established to understand the impact your features have on our commercial objectives and pivoting where necessary. You will consider the long-term direction of Engineering, making sure that we are developing the engineering capabilities that will allow us to stay ahead of the challenges we are likely to encounter in 12-18 months' time. You will work end-to-end, from our client application written in React to our monolithic backend written in Python, and lead projects that span across multiple teams. What we're looking

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata's Identity & Access Management team owns the identity, authentication, and access control infrastructure that every customer uses to access the platform — and that every internal platform service relies on for trust boundaries. Authentication — SSO (SAML 2.0, OIDC), session/token management, MFA. We're focused on authentication for enterprise customers — large user popula

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: We are looking for a Senior Business Development Lead, Cloud Service Providers to join the Drata team. This is a senior individual contributor role responsible for leading and expanding Drata's strategic partnerships across major cloud providers, including AWS. As the primary owner of our CSP partner strategy, you will shape how Drata co-sells, co-markets, and integrates within the

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. Your role & Mission The Site Reliability Engineering team at Forto is responsible for reliability and developer experience. We enable our development teams to write complex business logic by providing best-in-class tooling and infrastructure. We have a production environment based on GCP, Kubernetes, Terraform, and Helm. On top of that, we have self-service tooling written in TypeScript. “You build it, you run it” - our job is to make that real. This is a high-ownership role on a lean team that directly shapes how 70+ engineers build and ship software. If you care about platform quality and want your work felt immediately across an engineering org, this is a great match for you. What you will do Build out our runtime platform as a self-service product that enables our engineering teams to write code, run workloads, and drive engineering culture forward. Bring software development skills and practices into platform engineering, such as code quality, domain-driven design, and test-driven development. Own the developer portal and internal platform roadmap, including leading this year's overhaul of our CI/CD pipelines in collaboration with all product teams. Ensure site reliability by building observability solutions, deployment, and disaster recovery capabilities. Own reliability standards end-to-end through SLOs and error budgets — shaping how teams balance velocity and risk. Drive infrastructure cost optimisation across Kubernetes, MongoDB, and Datadog at scale. Improve our security posture through tooling, compliance work, and

About The Role & Team As a Workplace Coordinator, you'll help make Amplitude's San Francisco headquarters a place where people want to work. You'll own the day-to-day operations of our office—from facilities and vendors to supplies, events, and employee experience—while partnering closely with People, IT, Finance, and our Security Coordinator. This is a hands-on role for someone who notices what needs to be done, takes ownership, and can move quickly when priorities change. You'll report to the Head of Global Workplace and play an important role in keeping our HQ running smoothly and supporting a great in-office experience. As a Workplace Coordinator, you will: Own day-to-day office and facilities operations, including space readiness, supplies, seating changes, maintenance requests, and coordination with building management. Manage workplace vendors, invoices, purchase orders, and day-to-day spend while helping ensure services are delivered effectively and within budget. Create a great employee experience by coordinating hybrid-day programming, team events, all-hands, celebrations, and executive, customer, and board visits. Partner with IT and People to support new-hire Day 1 logistics, including desk assignments, workstation readiness, office orientation, and badge access coordination. Partner cross-functionally on workplace projects, safety preparedness, office communications, and documentation while serving as a go-to resource for employee questions about the office and its amenities. You'll be a great addition to the team if you have: You are highly organized and comfortable managing multiple priorities, vendors, and last-minute requests without losing the details. You have a bias toward action and use good judgment to solve problems rather than waiting for someone else to tell you what to do. You communicate clearly and warmly with everyone from employees and executives to vendors and building partners. Leading with a hospitality white-glove service mindse

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase manages millions of Postgres instances and is growing. We have strong teams across observability, release engineering, and incident management — and we're concentrating our reliability efforts into a dedicated SRE practice that ties the discipline together across the platform. You'll be embedded within Service Operations, and your primary job is to make every engineering team more reliable — not by owning their infrastructure, but by establishing the practices, frameworks, and feedback loops that let them own reliability themselves. You'll work across the org: sometimes setting the standard, sometimes pair-programming a fix, sometimes helping a team define their error budget, sometimes telling them it's exhausted. This role is ideal for someone who has a strong vision for how SRE should work and thrives in async, fast-paced environments where influence matters more than authority. What You'll Own Partner with service teams to define meaningful SLIs and SLOs grounded in customer experience, and build the error budget policies that turn them into engineering decisions Own and evolve the Operational Readiness Review (ORR) process — conducting reviews for new services and major changes across observability, alerting, runbooks, capacity, and graceful degradation Strengthen the incident-to-improvement pipeline: connecting postmortem findings to operational readiness gaps, identifying repeat failure patterns, and driving systemic fixes Act as the reliability expert teams pull in for architecture reviews, failure mode analysis, dependency mapping, and resilience design Identify and quantify operational toil across the org, and build or advocate for automation that eliminates it