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Service And Engagement Executive Team Leader Jobs

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At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar Games is seeking a Senior Manager, Product Management to help shape the future of Rockstar’s Creator Platform ecosystem. This role focuses on building sustainable systems that empower creators to build experiences, attract players, and operate thriving communities. As a member of our team, you will need a critical and creative eye capable of putting forth innovative solutions to complex problems. Working with a wide variety of technical and non-technical partners, you will be tasked with cultivating and delivering a vision for the platforms. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO The Rockstar Games Creator Platform Team builds and operates technology platforms that enable creators to develop their own game modes, experiences, and modifications and players to experience community-created content on fully customized servers. We create tools and services that empower creators to build, publish, operate, grow, and monetize their experiences. We work at the intersection of games, creator ecosystems, platform infrastructure, community, and innovation. RESPONSIBILITIES Drive product initiatives from concept through launch and iteration, including opportunity definition, prioritization, requirements, launch planning, and post-launch analysis. Define product strategy and roadmaps for key Creator Platform areas in partnership with leadership, engineering, developer relations, analytics, publishing, and operations. Use qualitative and quantitative inputs —

The Atlas API Experience (APIx) teams are part of MongoDB Atlas Data Services, a diverse group of individuals who develop the capabilities to run MongoDB globally (see MongoDB Atlas ). Our software and services allow users to deploy fault-tolerant, scalable, globally distributed MongoDB clusters in minutes. APIx’s mission is to create delightful experiences that bring developers along on the journey from eager beginner to sophisticated MongoDB expert! As part of our team in APIx, you will be responsible for improving & extending our API platform & downstream tooling, such as the Atlas CLI . Our mission is to help Atlas customers automate their workloads easily through APIs & support internal teams contributing to the API. We are looking for passionate, intrinsically-motivated software engineers who lead by example, raise the bar for those around them, and want to make a broad impact. No prior experience with MongoDB technologies is required! During interviews, you will meet most of our team and have the opportunity to ask questions about working at MongoDB. We pride ourselves on our team's culture and on being an inclusive and collaborative group that Builds Together . This role can be based in our Dublin office or remotely within Ireland. What will you do? Propose, design, implement and support product features for the MongoDB Atlas API Platform & MongoDB Atlas DevTools, such as AtlasCLI Build tooling that enables MongoDB users and developers to succeed, using programming languages such as Java, Go, Python & Javascript/Typescript Design and develop software integration components utilizing MongoDB’s technology (i.e. database, mobile, search, etc.) in larger contexts and integrate into partner frameworks or solutions Mentor and provide technical guidance to other engineers through code and design reviews, pairing, and knowledge sharing Lead sophisticated projects end to end, breaking large efforts into incrementally shippable deliverables Investi

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1mo ago

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Technical Architect - Migrations to be part of our Professional Services team to deploy cloud products and services for our customers. This person must be a hands-on, self-starter who loves solving innovative problems in a fast-paced, agile environment. The ideal candidate will have the insight to connect a specific business problem and Snowflake’s solution and communicate that connection and vision to various technical and executive audiences. The person we’re looking for shares our passion about reinventing the data platform and thrives in the dynamic environment. That means having the flexibility and willingness to jump in and get done what needs to be done to make Snowflake and our customers successful. It means keeping up to date on the ever-evolving technologies for data and analytics in order to be an authoritative resource for Snowflake, System Integrators and customers. And it means working collaboratively with a broad range of people both inside and outside the company. AS A TECHNICAL ARCHITECT - MIGRATIONS AT SNOWFLAKE, YOU WILL: Be a technical expert on all aspects of Snowflake Guide customers through the process of migrating to Snowflake and develop methodologies to improve the migration process Deploy Snowflake following best practices, in

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Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Technology, Data and Intelligence (TDI) Team Message Okta’s Technology, Data and Intelligence (TDI) team delivers the systems, tools, and services that power internal operations across the company. By optimizing our core procurement and financial operations, we ensure seamless integration and efficiency across our financial ecosystem. From strategic sourcing and supplier onboarding to global treasury payments, we partner across functions to drive scale and innovation through technology. The Staff Product Analyst Opportunity Reporting to the Director - Finance Technology, this role will serve as the functional expert optimizing and supporting our end-to-end Source to Pay (S2P) processes. Based in Chicago, IL or Bellevue, WA, you will drive the functional architecture, configuration, and continuous optimization of key financial systems while translating complex business requirements into technical solutions. This is a unique opportunity to lead cross-functional finance technology initiatives and leverage your S2P expertise to build scalable, compliant, and highly integrated enterprise solutions. What you'll be doing Partner with Finance, Procurement, and Accounting stakeholders to analyze, refine, and translate complex business requirements into technical solutions within Okta's S2P ecosystem. Drive the functional architecture, configuration, and optimization of key financial systems (Coupa, NetSuite, Navan, Kyriba) while mapping end-to-end data flows and

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Cloudflare
📍 Hybrid• Full-time• Hybrid• $123K – $187K/yr
1mo ago

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, New York About the role: You’ll be part of a team pushing the envelope of global realtime communication over the Internet. We are using the power of Cloudflare’s network to build and operate systems and services for realtime video, voice and data across the world, building on WebRTC, MoQ and whatever new technologies emerge. We’re a team of researchers, experimenters and makers, who are all passionate about workin

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Okta
📍 Bengaluru• Full-time
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Required Skills: 9+ years in Python and its libraries (e.g., Pandas, Boto3) for data manipulation, ETL processes, and developing serverless functions to interact with foundational AI services on platforms like AWS Bedrock . 6+ years with modern front-end frameworks (e.g., React, Next.js, TypeScript), and an ability to collaborate effectively with Product & Design. Deep hands-on experience with AWS solutioning , including designing and deploying production applications using core services such as AWS EC2, AWS Lambda, Amazon S3, Amazon RDS, and API Gateway . Familiarity with Infrastructure as Code (IaC) tools like CloudFormation or Terraform is essential. Proven experience building and deploying production-grade AI applications and services. Experience with agentic frameworks like LangChain, LangGraph, and LangSmith is a strong plus. Strong background in building distributed systems, microservices, and resilient APIs (REST/GraphQL) on cloud platforms (AWS/GCP/Azure). Demonstrated ability to influence technical strategy and lead architecture decisions across global teams. Excellent communication skills with experience working effectively across time zones and cultures. Working experience with foundational AI services, with a desire to use a unified platform like AWS Bedrock for Generative AI development and deployment Education and Certifications A Bachelor’s degree in Computer Science, Information Systems, or equivalent years of industry experience AWS cl

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Stripe
📍 Toronto• Full-time
1mo ago

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Ecosystem Risk Product Management team sits at the intersection of growth and protection. Our focus is twofold. We enable online businesses—including those in emerging and regulated industries—to start and grow on Stripe, while protecting consumers, merchants, and partners from financial crimes. We build financial infrastructure at scale that powers every transaction on Stripe, deliver merchant-facing UI and API experiences, and develop AI-driven solutions to some of the hardest and most exciting challenges in the digital economy. What you'll do Responsibilities Own the vision and multi-year roadmap for AI-powered financial crimes controls—spanning detection, investigation, information collection, and the UI and API surfaces that tie them together. Build core infrastructure that underpins Stripe's growing suite of products and services. • Develop investigator tools that power accurate case reviews using the best of AI and human expertise. Drive cross-functional execution by partnering closely with engineering, operations, design, data science, go-to-market, legal, and product teams across Stripe. Define and own success metrics, navigate complex trade-offs, drive prioritization, and measure outcomes with rigor to demonstrate impact. Align leadership and stakeholders by synthesizing input from across the organization and external sources, and communicating a clear point of view to peers and executives. Monitor the external landscape—re

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1mo ago

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. This is a hybrid (3 days in office) role in Menlo Park or Dublin offices in California Our Data Analytics and AI org (DAA) is expanding our Customer Experience Analytics team and seeking a Senior Analyst to help shape how Snowflake measures and improves the post-sale customer experience. In this role, you'll combine rigorous quantitative analysis with a strong AI toolkit to unlock insights from rich support and services delivery data - driving decisions that span product strategy, operational efficiency, and customer outcomes. Reporting to the Manager of Customer Experience Analytics, you'll partner closely with Support and Services Delivery leadership, own analytical programs end-to-end, and build scalable tools that embed your work directly into stakeholder workflows In This Role You Will Be a Trusted Analytics Partner to CXE Leadership: Work closely with Support and Services Delivery leaders to provide the data and insights that drive operational decisions Deliver Insights That Drive Action: Conduct deep-dive analyses on support case drivers, resolution patterns, customer satisfaction trends, and operational efficiency that CXE leadership can act on immediately. Connect the Dots Across Teams: Partner with Support Engineering, Services Delivery, Operations, and Finance to

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Stripe
📍 Sydney Or Melbourne• Full-time
1mo ago

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Technical Account Management Support and Services team partners directly with our largest and fastest-growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user-first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe. What you'll do Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high-performing team of TAMs who are motivated by improving the lives of Stripe's user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go-to-market organizations, product, engineering, and the support organization. They will cultivate a user-first culture, with high accountability, collaboration, and a scale mentality, a culture that embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. Responsibilities • Deliver exceptio

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JT
1mo ago

Gather customer feedback They gather and analyze customer feedback to help improve products and services. Build relationships They strive to maintain a positive relationship between the customer and the business. Collaborate with other teams They collaborate with other teams, such as technical support, sales, or product development, to resolve customer issues. Coach and train They coach and train their team to be successful agents.

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1mo ago

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We are seeking a Staff Vulnerability Management Engineer to lead the most complex technical work in SoFi’s Vulnerability Management program. You will design and build scalable systems that identify, enrich, prioritize, route, and track vulnerabilities across applications, cloud and infrastructure, containers, software supply chains, and specialized hardware or firmware surfaces. This is a hands-on engineering role with broad technical influence: you will write production code, make architecture decisions, establish vulnerability management standards, and improve how teams understand and reduce vulnerability risk. You will partner with Engineering, Infrastructure, SRE, Compliance, Legal, and business stakeholders to accelerate remediation while protecting engineering velocity and customer trust. You will also serve as a senior technical responder for embargoed disclosures and zero-day events, lead root-cause analysis for high-impact vulnerability incidents, and mentor engineers. The ideal candidate combines deep vulnerability management expertise with strong software engineering judgment, systems thinking, and a bias for durable, measurable outcomes. What you’ll do Lead high-complexity vulnerability management initiatives and make architecture decisions for assigned program areas, from detecti

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Coinbase
📍 India• Full-time• Remote• From ₹94.2L/yr
1mo ago

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase stores a large amount of digital currency making us a top tier target on the internet. Security is core to our mission and has been a key competitive differentiator for us as we scale. Security Platform Engineering ( SPE ) team is building platform capabilities for a variety of security use cases critical for security, compliance and privacy at Coinbase. Some of the key functional areas we are developing capabilities for are secrets and key management, identity access and management, onchain security, policy and risk management, vulnerabilities management enabling our product, compliance, security and services teams to protect Coinbase and our customers. What you’ll do: Architect and develop platform for security platform engineering org Provide technical structure to teams and work closely with management and stakeholders to define strategic roadmaps Build new services to meet critical product and business needs using Golang / Java Design scalable systems to solve novel problems with modern cloud technology and industry best practices. Manage individual projects priorities, deadlines and deliverables with your technical expertise Mentor and train other team members on design techniques and coding standards Articulate a long term vision for maintaining and scaling our backend systems and the teams running them. Work with engineers, designers, product m

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