Service And Engagement Executive Team Leader Jobs

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Skills that will help you succeed in this role - 3–6 years of core Product Management experience, specifically within high-growth consumer or partner-facing product charters. - Proven track record in scaling products and owning KPI outcomes, preferably at new-age internet leaders (e.g., Zomato, Swiggy, Flipkart, Amazon, MMT or equivalent). - Strong preference for candidates with platform-thinking capabilities - those who can look beyond the immediate sprint to architect 1-year scalable roadmaps across multiple business verticals. - Must possess a 'data-first' mindset, with the ability to move beyond basic reporting to derive actionable insights - Hands-on experience with product analytics suites (e.g., Amplitude, Mixpanel, Google Analytics or Clevertap) and prevalent visualization tools - Candidates with hands-on experience of building Data Science, Machine Learning, AI native products to be preferred. - Hands-on experience in using AI tools or Agentic AI for wireframing, workflows, prototyping, documentation, data analysis & generating insights. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Expectation: • Working closely with vertical product managers/ business leads to understand product use cases, customer journeys, business applicability and impact of each use case. • Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables • Make sure that clear, simple, and technically sound decisions are made • With your strong domain knowledge of lending platforms, we expect you to provide your subject matter expertise in requirements solutioning • Ability to work with multiple stakeholders / senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them • Lead product team processes (Agile/Scrum) and manage expectations and track roadmap regularly • Be involved in what your team is building - Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management). Superpowers that will help you succeed in this role: • Exp should be in between 8-13 years, out of which minimum 8 years in product management. • Bachelor’s degree in engineering, computer science and/or related field • Professional experience in a product management or analytical role with hands on experience in banking processes • Having deep understanding of Lending and LMS (Loan Management System) Platform(s) in Product Managem

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Travel is the travel and ticketing platform of Paytm, offering seamless booking services for flights, trains, buses, hotels, and other travel-related needs. The platform leverages technology to simplify travel planning and booking for millions of users across India, providing a convenient, secure, and user-friendly experience through the Paytm ecosystem. Responsibilities: 1)Support the roadmap for a key consumer-facing product within the travel ecosystem, owning well-defined features and flows end to end. 2) Collaborate cross-functionally with design, engineering, and business teams to deliver features that resonate with users. 3) Participate in technical discussions, building an understanding of system design and architecture to make informed decisions. 4)Leverage AI technologies like LLMs (e.g. GPT, Claude), retrieval-augmented generation (RAG), recommendation systems, and conversational agents to enhance product intelligence and personalization. 5)Balance speed and quality, prioritizing rapid iterations over perfection to meet market demands. 6)Dive into product metrics and user funnels to identify opportunities and measure impact of shipped features. Requirements: 1)2+ years of product management experience in consumer internet companies (preferred); strong candidates from analytics, engineering, or design backgrounds transitioning into product are encouraged to apply. 2)Mobile product experience (Android, iOS) is a must, with a keen eye for user experience. 3)Should be able to have brainstorming discussions with tech on flutter vs native app. 4)Exposure to or curiosity about AI age

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: We are the Central Data and AI Product team, responsible for building and managing the analytical products and datasets that power decision-making across Paytm. We’re rebuilding how analytics gets done at the company. As a central product team, we drive the build and adoption of our data platform in close partnership with consumer teams across business verticals (Online Payments and Offline Payments) and functions (Growth, Risk, Data Science). About the Role: This is a senior Data Product Management role for someone who enjoys marrying business analytics problems to simplified data design solutions. You will own a portfolio within the Central Data and AI Product charter, lead a small, high-leverage team (1–2 PMs and 1 analyst), and partner with engineering and business stakeholders to ship products that scale across the organisation. Key Responsibilities: * Lead and grow a team of product managers and analysts (1–2 PMs and 1 analyst) — hiring, coaching, performance management, and career development. * Drive the end-to-end data product development lifecycle — from discovery and scoping through delivery, adoption, and iteration. * Define and articulate the product vision, strategy, and roadmap in alignment with company goals and market trends. * Partner with cross-functional teams — business, growth, risk, and data science — to understand customer needs and align product offerings to work cleanly with agentic analytical workflows. * Work closely with engineering on technical design, development, sprint planning, and prioritisation across our stack (AWS, Spark, EMR, EC2, Hive, Trino, Superset)

About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Travel is the travel and ticketing platform of Paytm, offering seamless booking services for flights, trains, buses, hotels, and other travel-related needs. The platform leverages technology to simplify travel planning and booking for millions of users across India, providing a convenient, secure, and user-friendly experience through the Paytm ecosystem. About the Role: We are looking for a Product Data Analyst who can help drive product and business decisions through data. The role involves building dashboards, analyzing user behavior, identifying funnel drop-offs, diagnosing business issues, and generating actionable insights that improve traffic, conversion, retention, and overall business performance. The ideal candidate should be highly proactive, comfortable working with large datasets, and capable of independently identifying opportunities and problem areas without requiring constant direction. Key Responsibilities -Build, maintain, and automate dashboards and reporting frameworks. -Monitor key product, traffic, funnel, and business metrics on a daily basis. -Analyze user journeys and identify drop-offs, conversion leaks, and performance issues. -Investigate traffic fluctuations and business trends to determine root causes. -Generate actionable insights and recommend corrective actions to product, business, and technology teams. -Conduct deep-dive analyses on user behavior, conversion, retention, pricing, and revenue metrics. -Partner closely with Product Managers, Business Teams, Engineering, and Leadership. -Create periodic business reviews, performance reports, and executive-level

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role Paytm Ads is strengthening its position as a leading outcome-driven advertising platform, powered by high-intent first-party data, machine learning–led optimization, and robust measurement and attribution capabilities. As Director of Product, you will lead the evolution of our existing ads platform into a performance-first, data-powered ecosystem, unlocking stronger advertiser outcomes across ROAS, CAC, and conversions. This role sits at the intersection of ads, data, and commerce, and requires a strong blend of strategic thinking, product depth, and execution excellence. What You’ll Drive 1. Outcome-Driven Ads Platform Define and scale Paytm’s performance advertising stack, focused on delivering measurable outcomes (ROAS, CAC, conversions)Build solutions across: Audience targeting & retargeting Campaign optimization Conversion tracking & attribution. 2. First-Party Data & Audience Systems Leverage Paytm’s rich transactional and behavioral data to build high-quality audience segments Design and scale privacy-safe data activation frameworks, including clean room (DCR) capabilities Enable advertisers to activate their own data in a secure, compliant manner. 3. ML-Led Decisioning & Optimization Lead the development of machine learning–driven systems for: Bidding & budget allocation Ad ranking & personalization Audience selection and lookalike modeling Drive continuous improvement in model performance and business outcomes. 4. Data Infrastructure & Platform Thinking Build and evolve data platforms and decisioning engines that power real-time ad delivery and optimization Ensure systems are scalabl

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities: ● Sourcing & Outreach: Use LinkedIn Recruiter, Boolean searches, and job boards to find "passive" candidates for open roles. ● Candidate Screening: Review resumes for key skills and conduct initial "vibe-check" phone screens to assess culture fit and basic qualifications. ● Candidate Experience: Serve as the primary point of contact for candidates, ensuring they have a smooth, professional, and friendly interview journey. ● Scheduling: Coordinate complex interview loops between candidates and hiring managers across various time zones. ● Employer Branding: Assist in creating content for our LinkedIn page or careers site to show the world what it’s like to work here.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Expectation: • Working closely with vertical product managers/ business leads to understand product use cases, customer journeys, business applicability and impact of each use case. • Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables • Make sure that clear, simple, and technically sound decisions are made • With your strong domain knowledge of lending platforms, we expect you to provide your subject matter expertise in requirements solutioning • Ability to work with multiple stakeholders / senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them • Lead product team processes (Agile/Scrum) and manage expectations and track roadmap regularly • Be involved in what your team is building - Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management). Superpowers that will help you succeed in this role: • Bachelor’s degree in engineering, computer science and/or related field • Professional experience in a product management or analytical role with hands on experience in banking processes • Having deep understanding of Lending in Product Management role building credit platform products Knowledge of Fintech/ BFSI/ Lending domain • Exp should be in between 2 - 4 years, out of whi

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements: 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills. 2. More than 8 years of relevant experience in Collections role. 3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers. Education: Graduation/ Post Graduation preferred. Why join us: We support our people by providing a range of flexible working options so they can

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Because you get an opportunity to make a difference, and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees, and that's how it will always be change management in Human Resources About the role: This role will be responsible for supporting the implementation of a broad range of reward practices and compliance policies for the organization. This role is a key subject matter expert of the Compensation and Benefits functions locally; the role provides local insights, consultation, and advice to Human Resources Business Partners and senior business leaders as required. key responsibilities in order of importance and specify the approximate amount of time, e.g. in % related to the typical business cycle). Expectations/ Requirements: 1. Compensation Benchmarking: Ensure external competitiveness of internal salary ranges by benchmarking against comparators. 2. Conducts and analyses survey results to assist in comparing compensation and benefits plans. 3. Participates in the development of compensation and benefits policy. 4. Managing the Employee Stock Option plan. 5. Annual planning, forecasting, and budgeting exercises for all direct costs for employees (salary and benefits, annual increments, incentives, rewards, and awards programs). 6. Annual Salary review exercise and administration of compensation review process cycle; off-cycle pay adjustments. 7. Monitors compensation trends within the organization and

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities: Prepare and issue Requests for Proposal (RFPs) to potential vendors . Identify, evaluate, and onboard potential suppliers in the system. Source suppliers, obtain quotations and negotiating with suppliers Identify reliable suppliers, build strong vendor relationships, and monitor their performance. Review and verify purchase requisitions received from various departments. Convert approved PRs into POs and follow up with vendors for order confirmation & delivery. Negotiate pricing, terms, and conditions to achieve cost savings and value for money. Ensure adherence to compliance with procurement policies and procedures. Maintain structured records, information and tracking of all procurement Agreements. Maintain relevant MIS & trackers Skills & Qualifications: Proven relevant experience in procurement or sourcing. Strong negotiation and vendor management skills. Proficiency in procurement tools and ERP systems (e.g., SAP, Oracle, Coupa). Excellent communication, analytical and organizational skills.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role: This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographic sales area to maximize sales target and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5. Ensure the team members are present in a market where sales & usage are done regularly. 6. Should have good networking capabilities and be willing to travel extensively throughout their specified areas. 7. Ensure monthly submissions and Disbursals numbers are being met. 8. New FSE hiring, training and handholding. 9. Ensure attrition is under control and Team is motivated/guided to perform better. Superpowers/ Skills that will help you succeed in this role 1. 5-10 years of relevant experience in Sales, Business Development and relationship building. 2. Ability to handle a team 3. Good communication skills 4. Good understanding of MS Office tools. 5. Growth Mindset 6. Willingness to experiment and improve continuously Education- Must have completed his graduation Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell op

About Us: Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Responsibilities:  Become an expert in Paytm  Own end-to-end key business metrics like  Be the voice of Paytm  Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives  Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser  Lead initiatives which require significant cross team collaboration to build innovative  Provide constant feedback to the product team to improve Desired Qualifications:  7+ years of experience in preferred)  Proven experience in managing programs / categories / business verticals  Strong stakeholder management experience; ability to work cross-functionally and with a wide range of employees with different skill sets  Ability to deep-dive into a problem; very strong analytical and presentation skills required  High bias for action required  Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Why join us ● A collaborative output driven program that brings cohesiveness across businesses through technology ● Improve the average revenue per use by increasing the cross-sell opportunities ● A solid 360 feedback from your peer teams on your support of their goals ● Respect, that is earned, not demanded from your peers and manager

About Us: Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Responsibilities:  Become an expert in Paytm  Own end-to-end key business metrics like  Be the voice of Paytm  Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives  Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser  Lead initiatives which require significant cross team collaboration to build innovative  Provide constant feedback to the product team to improve Desired Qualifications:  7+ years of experience in preferred)  Proven experience in managing programs / categories / business verticals  Strong stakeholder management experience; ability to work cross-functionally and with a wide range of employees with different skill sets  Ability to deep-dive into a problem; very strong analytical and presentation skills required  High bias for action required  Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Why join us ● A collaborative output driven program that brings cohesiveness across businesses through technology ● Improve the average revenue per use by increasing the cross-sell opportunities ● A solid 360 feedback from your peer teams on your support of their goals ● Respect, that is earned, not demanded from your peers and manager

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Ads is Paytm's digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment & retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG. Expectations/ Requirements We are hiring for the role of Government Ad Sales for FMCG, Consumer. Internet, Gaming verticals. The responsibilities would be as follows:  Become an expert in Paytm Ads solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs Experience in handling Government clients is must.  Own end-to-end key business metrics like ads revenue, educate and lead strategic conversations with clients and navigate complex relationships  Be the voice of Paytm ads in the industry and present Paytm's advertising solutions to CXOs, media heads, brand managers, agency partners of large brands in the market  Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives  Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser  Lead initiatives which require significant cross team collaboration to build innovative advertising solutions for key advertisers  Provide constant feedback to the product team to improve advertising performance and customer exper