Service Process Coordinator Onsite Jobs

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. The right candidate for this role will be: Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 10 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new

The worldwide data management software market is massive, forecasted to grow from approximately $82 billion in 2023 to approximately $137 billion in 2027. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. We are looking for a Technical Services Engineer to join our team in Dublin for a dedicated Tuesday through Saturday shift. We are looking to speak to candidates who are based in Dublin for our hybrid working model. About the Team MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results. Cool Things You’ll Do Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security Serve as an expert resource on standard methodologies for running MongoDB at scale Act as an advocate for customer and partner needs by collaborating with product management and development teams Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem Work with top ISV partners to ensure excellence for joint customers What You Need Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting A strong understanding of net

About the Role We are seeking a Staff Enterprise Architect, Data to lead the strategy, design, and modernization of our enterprise data landscape. This role operates at the intersection of data architecture, engineering, and AI enablement, defining solutions to integrate our Data Lake and Data Warehouse across multi-cloud platforms. Over the next 12-18 months, you will enable self-service data access and natural language query capabilities for business users. You will architect Master Data Management and data lineage frameworks ensuring AI models operate on high-quality, governed data. You will also evaluate and implement AI-powered tools to automate data quality monitoring and enhance data security. We're looking to speak with candidates based in the San Francisco Bay Area for our hybrid working model. Key Responsibilities Data Strategy & Roadmap Design semantic layer architecture standardizing business metrics enterprise-wide. Define governance guardrails ensuring natural language queries access validated master data sources Develop Master Data strategy for Customer and Product domains (phases 1-2), Finance and People to follow. Define golden record requirements, stewardship models, and system-of-record hierarchy. Partner with business owners on master data governance Define cross-cloud data integration strategy and reference architecture. Specify patterns (federation, replication, abstraction layer) balancing performance, cost, and data freshness. Document trade-offs and recommend implementations for batch and near-real-time use cases Develop 12-24 month data architecture roadmaps for Finance, Sales, Product, and People. Identify capability gaps and recommend technology investments with business value and effort estimates Systems Design & Solution Leadership Evaluate AI-powered data observability platforms for quality monitoring, pipeline failure prediction, and data classification. Define requirements, lead vendor POCs, and establish integration patterns

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our NYC HQ, our smaller Austin, Palo Alto, or San Francisco offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. The ideal candidate should Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles Possess a customer-focused mindset, driving improvements that benefit end-users Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) Be intimately familiar with modern cloud-based infrastructure and the network design prim

The IT Go-to-Market (GTM) organization builds and operates the technology platforms that enable the end-to-end customer lifecycle, spanning Sales, Revenue Operations, Customer Support, Customer Success, and Professional Services. As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms, including CRM, Service Cloud, support operations, customer portals, AI-enabled support capabilities, and enterprise integrations. You will partner with business and engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve customer and agent experiences, drive operational efficiency, and support business growth. We are looking to speak to candidates who are based in Palo Alto, New York City, Seattle, or Austin for our hybrid working model. Responsibilities Domain Expertise Proven experience modernizing Technical Support platforms, including workforce planning, workflow automation and optimization, customer and partner collaboration and i, and knowledge-sharing solutions Strong understanding of end-to-end support user journey, including case creation and management, omni-channel case routing, prioritization, system integrations, and AI-driven proactive customer engagement Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, and analytics platforms to deliver seamless customer and agent experiences Broad understanding of the post-sales ecosystem spanning Professional Services, Technical Support, and Customer Success, with the ability to design solutions that optimize cross-functional workflows Understanding of expertise in customer and support agent journeys, support processes, and operational workflows, with a track record of leading large-scale digital transformations and delivering custom solutions that address complex business challenges Expertise in building and scaling technology solutions f

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our Toronto or Vancouver offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. The ideal candidate should Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles Possess a customer-focused mindset, driving improvements that benefit end-users Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) Be intimately familiar with modern cloud-based infrastructure and the network design primitives of at least one of AWS, Azur

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. The right candidate for this role will be: Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 10 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new

The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026). At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the center of innovation and creativity. MongoDB is seeking a Sr. Staff Software Engineer to join the Atlas Core Data Services organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product, along with the API Platform and Developer Tools. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Core Data Services organization builds the software that manages the Atlas cluster infrastructure hosted on the three major cloud providers (AWS, Azure, and GCP), as well as the software that manages the MongoDB database hosted on that infrastructure. We are constantly challenged to design features that ensure Atlas clusters are secure, available, durable, and performant while running large-scale, critical workloads. The Sr. Staff Engineer in this role will drive innovation across the organization and the company, setting technical standards and direction that enable future growth and velocity. We are looking for engineers with the experience and high standards needed to lead at that scale. Our organization champions a strong culture of inclusivity, diversity, and collaboration. If you want to be a deeply technical leader on a collaborative team that applies systems expertise to build the foundational infrastructure of a popular database, join us. Let's build a faster, more reliable, and highly scalable database platform together. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Responsibilities Define standards and vision for the mission-critical Atlas SaaS data

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model. This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, remotely in the United States region, or our European office in Dublin. Responsibilities Contribute to developing and maintaining a scalable and secure runtime environment on top of Kubernetes that supports product needs across MongoDB Provide internal support for our Kubernetes ecosystem, partnering with engineering teams to help them solve domain-specific problems Participate in a 24/7 on-call rotation to resolve critical issues Prioritize blameless post-mortems and dedicate engineering time to systemic fixes, ensuring you aren’t paged for the same issue twice You may be a good fit if you Have 6+ years of experience in software development and operating distributed systems Are proficient in Go, Python, or a similar language, with a strong commitment to code quality and testing practices (writing unit, integration, and E2E tests) Have deep experience using and extending containerization technologies, preferably Kubernetes Have a solid understanding

The Site Reliability Engineering team designs and builds the global infrastructure on which we deploy our services, focusing on the above mentioned flagship MongoDB Atlas platform. As our customers grow and globalize, our services must satisfy demands for low-latency requests around the globe, and comply with various data sovereignty requirements. The SRE Team’s mission is to build this increasingly complex infrastructure, while continually lowering the operational burden associated with it, and increasing our internal visibility into the health of the system. We are strong believers in infrastructure-as-code and self-healing systems. The SRE Team is fully integrated with all the other engineering teams, and the teams work closely together with a soft and traversable boundary between their areas of responsibility. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities Design and build the infrastructure for a global cloud service that comprises hundreds of thousands of MongoDB clusters, processes a billion metrics per day, and replicates tens of billions of database writes to our backup service Design, implement, and troubleshoot the automation and monitoring of services that seamlessly spans the globe - including several cloud providers Become an expert in infrastructure performance, helping us optimize from the application level all the way through the firmware Build for resilience. Our goal is that nobody’s pager goes off, ever. Are we there yet? No. Are we really close? Very. While we work on that - participate in a weekly on-call rotation Improve our infrastructure capabilities, optimizing for cost, simplicity, and maintainability Requirements 3+ years of experience running a mission critical service at scale in a Linux environment Firm grasp of at least one modern programming language, beyond basic scripting Familiarity with web and network protocols and standards (HTTP, TLS, DNS, etc) Bachelor’s deg

We are seeking a Salesforce Engineer III to design, build, and support secure, scalable Salesforce solutions that support critical business operations. This is a senior individual contributor role requiring strong hands-on technical expertise, sound engineering judgment, and experience working in regulated environments. This position supports systems and data subject to FedRAMP and other U.S. government compliance requirements. Due to the nature of the work, U.S. citizenship is required. This role will be based remotely in the United States. What You’ll Do Design, build, and maintain Salesforce solutions across sales, service, customer, and operational workflows Implement functionality using Salesforce configuration, Flows, Apex, Lightning Web Components (LWC), SOQL, and platform automation Develop and support integrations between Salesforce and external enterprise systems Translate business requirements into secure, scalable, and maintainable technical solutions Participate in technical design reviews, sprint planning, code reviews, testing, deployments, and production support Troubleshoot and resolve issues related to automation, integrations, data integrity, and system performance Create and maintain technical documentation, support UAT and regression testing, and assist with user enablement Ensure all solutions comply with Salesforce best practices, internal security standards, and regulatory requirements Leverage AI-powered development tools to improve productivity and analysis, while adhering to security and compliance guidelines Responsibilities Technical Delivery: Own end-to-end delivery of Salesforce features using a mix of declarative and programmatic solutions Secure Engineering: Design and implement solutions that meet FedRAMP, security, and compliance requirements, including least-privilege access and auditability Integration Design: Build and maintain secure integrations between Salesforce and downstream systems Engineering Excellence: Maintain high st

We are looking for innovative, experienced sales individuals with extraordinary energy, passion, and initiative to drive partner awareness and channel new business for the fastest growing database in the world, MongoDB. The Manager of Cloud Partners role owns all the sales and channels related to our MongoDB as a Service partnerships in the region. This individual will be accountable for developing a strategy to generate an incremental sales pipeline with the cloud partners, increasing their efficiency via sales and technical enablement, joint marketing, post-sales support, and demonstrating to them how to sell the value of MongoDB. We are looking to speak to candidates who are based in Shanghai, Beijing and Shenzhen for our hybrid working model. Responsibilities Run Cloud Partner relationships in the China Area with a direct reporting line to the Regional Director of Mainland China Build and execute go to market programs (co-selling and co-marketing) with Cloud Partners Drive enablement and field alignment activities to deliver incremental MongoDB revenue with Cloud Partners Own New ACV quota & pipeline creation goal for Cloud Partner’s MongoDB as a Service business in the region Proactively helping prospect, identify, qualify, and develop a sales pipeline with the Cloud Partner’s regional sales teams Provide both business and technical expertise to the Cloud Partners to help them sell the value of MongoDB Interlock with MongoDB’s Global Partner team, Pre-sales, Post-sales, and Marketing support Participate in our sales enablement training, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs Requirements BA/BS required 5+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on new business Technically knowledgeable in the enterprise software and cloud computing space At least 5 years generating pipeline and selling in the Cloud/Database/IaaS spa

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour. Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you. We are looking to speak to candidates who are based in Sydney for our hybrid working model. Responsibilities As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.&nbs

Role Overview The worldwide data management software market is massive (forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem; database server, drivers, cloud, and infrastructure, including services such as Atlas (database as a service) or Cloud Manager (for automation, backup, and monitoring of MongoDB systems). We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. We are looking to speak to candidates who are based in Bangalore for our hybrid working model. Position Expectations Working alongside our largest customers, solving their complex challenges, resolving questions on architecture, performance, recovery, security, and everything in between. Expert resource on best practices in running MongoDB at scale, whatever that scale may be. Advocate for customers' needs, interfacing with our product management and development teams on their behalf. Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Qualifications We welcome all candidates, especially those who are self‑taught, curious, and multi‑faceted, with 3 - 5 years of relevant experience. The ideal candidates should have: &lt

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Sao Paulo for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all can