Service Process Coordinator Onsite Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Data Center Engineer , you'll help us scale our Core/Edge Data Centers and hardware infrastructure at a time of incredible growth for our business. At Roblox, you'll have boundless opportunities to shape the future of the Imagination Platform™ and demonstrate your passion for delivering thoughtful solutions in front of a global audience. If you know what it takes to build and operate hardware infrastructure that can sustain millions of concurrent players year-round and you take play as seriously as we do, you'll fit right into our highly experienced and ever-expanding engineering team. You will report to the Technical Lead Data Center Engineer. You will: Develop and maintain the Core/Edge Data Center and hardware infrastructure to meet the large scale and real-time requirements of our Imagination Platform™ to ensure our community has an awesome experience anywhere in the world. This includes all aspects of the server, network infrastructure, power, and environmental life cycles. Own efforts to track and mitigate systemic issues preventing hosts from returning to service. Identify and solve critical problems and prevent them from re-occurring via root cause analysis and giving rec

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT GLOBAL WORKPLACE The Global Workplace Team’s mission is to create an environment for our high-performing teams that allows them to realize their true potential. An environment that promotes speed of information exchange and ideas. A sustainable environment that aligns with our environmental values and leadership. We’re disruptors and innovators, driven to provide a truly outstanding workplace environment, programs, and services. THE ROLE Snowflake (onsite) Bellevue is looking for an adaptable, proactive, and diligent Workplace coordinator. You will be a thorough self-starter who will develop outstanding customer service & organizational skills, and who is diligent and attention to detail. Be solution-oriented, deal with ambiguity, rapid changes in priorities, and short deadlines, and have the ability to coordinate. Reporting to the Workplace Operations Manager you will perform a variety of office support functions and duties. WHAT YOU'LL DO: Provide a welcoming first impression to visitors, guests, vendors, and staff. Act as a helpful resource for internal staff, assisting with general workplace inquiries, meeting room bookings, and office event support. Take genuine care and responsibility for the entire workplace. You are responsible for keeping the office maint

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our internship program will provide an opportunity to work on meaningful products that will grow the GDP of the internet. Through the internship, you will work with many systems and technologies, gain experience in systems design and testing, and have opportunities to present your work to your team and the wider org. Each intern has a dedicated intern manager, and every project is part of the team’s roadmap and will directly help Stripe’s mission. What you’ll do Every internship at Stripe centers around a real, legitimate project that our customers urgently need, touching many parts of our operations and stack. We will support you in shipping it. Yes, you will actually ship it. Some recent projects include rebuilding our statistics aggregation service, building new service discovery systems, and many user facing projects like making it easy to understand error messages on Stripe Checkout. As a Stripe intern, you'll be tackling important projects to increase global commerce, while working alongside exceptional people who insist on doing their best work. You’ll learn from people with high standards who are great at inspiring others to do more and go further. We value technical and personal growth, and see our internship program as a vehicle to foster both. Responsibilities Write software that will be used in production, and has meaningful impact to Stripe Give and receive technical feedback through code reviews or design discussions Collaborat

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Simple Trade Experience We're hiring a Senior Software Engineer to join the Simple Trade Experience team within the Consumer & Business group. This team powers the critical buy, sell, and convert journeys on the Simple interface of the Coinbase app and website, supporting multiple trading types and assets for millions of users worldwide. You'll own highly performant, available, and consistent backend and frontend systems that directly enable customers to trade with confidence at web-scale. What you'll do: Own the design and delivery of highly performant, available, and consistent systems powering trading for millions of users worldwide Architect robust, extensible systems that support multiple trading types and assets (Spot, Limit, Recurring, and more) while maintaining reliability at web-scale Partner closely with product and design to define and ship a best-in-class trading experience across web and mobile Drive production service evolution, scaling and maintaining critical trading infrastructure as traffic and product scope grow Strengthen engineering quality across the team through rigorous code reviews, mentorship, and knowledge sharing Required Skills and Experience: 5+ years of experience in software engineering with demonstrated success building and scaling production services handling web-scale traffic Proven track record design

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. The Difference You Will Make: As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reportin

THE OPPORTUNITY Dillard’s is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours. This position's primary focus is assisting users of Dillard’s Information Technology services who are experiencing complex procedural or operational problems with IT applications, hardware, or services. It is also responsible for executing, monitoring, and resolving issues with batch processing. THE TEAM Night Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning. WHAT YOU WILL DO Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions Must be able to function independently Handle phone and email support for moderate system or content issues Identify, resolve, and escalate issues when necessary Clearly communicate technical solutions in a user-friendly, professional manner Record interactions in our service ticket database Leverage AI to quickly review service ticket histories and problem descriptions to identify patterns in recurring inquiries, and draft clear, standardized resolution documentation for the service ticket database Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution Provide equipment upgrade and maintenance assistance to personnel at all Dill

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: We're looking for a People Operations Generalist to join our growing People team. You'll touch the employee lifecycle end-to-end — from offer acceptance through offboarding — while helping to build the processes and documentation that let our People function scale with the business. This is a great fit for a highly organized, systems-oriented people person who thrives in a fast-paced environment and wants to build operational foundations, not just maintain them. What you’ll do Own and continuously improve the new hire onboarding experience, ensuring employees are set up for success and internal tasks are tracked and completed on time. Serve as a first point of contact for employee questions across the full HR spectrum, triaging and routing more complex issues to the right People team member or external partner. Maintain and improve self-service resources (FAQs, Not

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is building its own GPU infrastructure for large-scale inference. As we move into large scale, high-density NVIDIA systems, the hardest failures are intermittent, cross-layer, and difficult to prove: RoCE congestion, InfiniBand stalls, ECN/DCQCN mis-tuning, bad optics, RNIC issues, host kernel stalls, GPU driver problems, and workload symptoms that look like network problems, but are not. We are hiring a Lead Software Engineer to build a first-class observability and root-cause analysis system for GPU fabrics. This is a hard distributed systems problem, not a dashboarding problem. The system will collect high-volume signals from switches, hosts, active probes, and inference services; reduce and correlate them in real time; understand topology and service ownership; and produce actionable diagnosis while an incident is still unfolding. This role sits at the boundary between networking and inference software. RDMA data paths, GPUDirect transfers, prefill/decode disaggregation, KV cache movement, request routing, and workload backpressure can all create fabric symptoms or hide real fabric failures. The goal is to tell an operator, quickly and with evidence, whether an incident is caused by the fabric, host, NIC, GPU, RDMA path, scheduler, or serving layer — and what to do next. EXAMPLE INITIATIVES Real-time telemetry engine — Build the ingestion, reduction, storage, and query path for high-cardinality fab

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: Voice is becoming the internet’s next interface, but a production-grade Voice AI system is "hard to build" . You’ll join a small founding team of Baseten Voice AI, focused on bringing state-of-the-art open source models into production for Voice AI customers across productivity, customer service, clinical conversation, creator tools, education, and more. You’ll make a meaningful impact on people’s daily lives and help reshape these industries. This is a high-impact, high-ownership role. You will be the primary owner of Baseten Voice AI - our in-house inference stack to power Voice AI models - from product roadmap through engineering implementation. You’ll partner closely with Forward Deployed Engineers, Model Performance Engineers, and sister engineering teams to push the boundaries of Voice AI. EXAMPLE INITIATIVES: Develop world-class model serving stack for state-of-the-art open-source voice models - reduce end-to-end and tail latency (p95/p99), increase throughput, and improve GPU efficiency via profiling, runtime tuning, and server-level optimizations. Build large-scale, real-time infrastructure for multi-model voice agents - orchestrate STT, TTS, and agent components with streaming I/O to meet customer SLOs. Design tight training and inference iteration loops for voice model customization - enable fast evaluation, safe rollout, and rapid experimentation for custom voice model development. Past projects:

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We're looking for a Marketing Operations Manager who can own and harden the systems layer of Baseten's Marketing engine. Marketing at Baseten is scaling fast — more spend, more campaigns, more model launches, more inbound. The systems underneath (Our ESP, CRMs, forms, tracking, routing, alerting) need an owner who treats them like production infrastructure that cannot go down. When something breaks, it costs us time, pipeline, and trust in the data. This role exists so it doesn't break. You’ll simultaneously build for the future and re-think assumptions about our tech stack in the age of agents. This is an offensive play that gives the rest of the team leverage and superpowers to hit our ambitious goals. This is NOT an IT or service role. This is a core member of the marketing team who implements technology to achieve outcomes. RESPONSIBILTIES Own the marketing tech stack end-to-end: ad platforms, email systems, tracking, pixels, forms, connectors. Build defense-in-depth on inbound: spam/bot protection, rate limiting, email/domain validation, sync gating — and the alerting to catch anomalies before they hit sales or leadership dashboards. Enforce data integrity: UTM governance, campaign membership, lifecycle stages, lead scoring and routing logic, field-level hygiene, canonical metric definitions. Operationalize the web request pipeline with our dev agency: structured briefs, tickets, SLAs, and launch-day runb

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We’re hiring a Data Engineer to build and scale Baseten’s internal data platform. This role sits at the intersection of data engineering, analytics, and data science, transforming raw product and business data into reliable datasets that power decision-making. You’ll design the data models, pipelines, and analytics infrastructure that enable teams across Product, Engineering, Finance, Marketing, and Sales to understand usage and performance. This includes working with AI inference, infrastructure, and observability data to generate insights about the product, business operations and platform economics. You’ll partner closely with stakeholders to build robust, scalable pipelines, define company-wide metrics that inform strategy and planning. RESPONSIBILITIES Design and maintain core data models and semantic layers Develop and orchestrate batch and streaming data pipelines using technologies such as Apache Beam, Kafka, Airflow, or similar frameworks Analyze inference and infrastructure telemetry , including data from OpenTelemetry, Grafana, and other observability tools Define and maintain company-wide metrics across product usage, performance, and customer lifecycle Enable self-service analytics through agents and tools, with well-structured semantic layers and context Ensure data reliability and quality through testing, documentation, and governance PREFERRED QUALIFICATIONS Understanding of inference metrics s

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE The largest, most demanding enterprises are starting to run on Baseten, and they arrive with a range of security, compliance, and procurement requirements. As a Senior Engineer on Baseten's enterprise engineering team, you'll build the capabilities that enable large organizations like Writer, HubSpot, and Notion to succeed on Baseten. Enterprise engineering authors the core building blocks, APIs, and user experiences powering the Baseten platform: identity and access management, billing, regional isolation, and self-hosted and single-tenant deployment options. This is deep product and systems work across the full stack, from designing authentication and authorization systems using standards like OAuth and OIDC to shipping the admin experiences enterprise IT teams use to manage their organization. EXAMPLE INITIATIVES Recent and upcoming work on the team: Fine-grained authorization for users, service accounts, and agentic workloads SSO and SCIM support, allowing customers to centralize and automate access to Baseten Expanding the billing platform to support evolving pricing models, advanced data exports, and controls to manage spend In-product management and enforcement of customer compliance requirements like data residency and HIPAA Securing network paths in and out of a customer's models with private connectivity and ingress and egress restrictions Allowing customers to run Baseten inside their own VPC, on-pr

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform. You will lead a highly technical team responsible for supporting customers running production AI workloads on Anyscale. Your team will resolve complex technical issues, manage customer escalations, and partner closely with Product and Engineering to ensure customer feedback is translated into meaningful product improvements. Success in this role requires balancing operational excellence with strong technical leadership. Beyond resolving individual customer issues, you will help the team identify recurring patterns, improve support workflows, expand customer self-service, and leverage automation, diagnostics, and engineering best practices to improve both the customer experience and the product over time. As opportunities arise, your team may also contribute tooling, documentation, automation, or occasional product fixes that help eliminate recurring sources of customer fri

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Senior Commercial Counsel at Synthesia, you will work closely with our Sales, Marketing, Finance, Business Operations, and Go-To-Market organizations. Our team is a network of knowledgeable and supportive professionals who work as a unit, bringing bold ideas to the table and providing collaborative problem-solving. This role will report to the Director, Commercial Legal (NYC-based, overseeing commercial legal work for the Americas), and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products. Responsibilities include: Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs for our prospective customers. We’ll ask you to draw from the experience you’ve gained from supporting hundreds or thousands of commercial transactions to help define business terms and structure deals in an optimal way; Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-