Service Support in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Cloud Security Engineer, you will define and implement the security strategy and controls across our hybrid and multi-cloud environment. Embedded within the Platform Security team, you will operate with a high degree of autonomy, partnering closely with Infosec and Infrastructure teams to secure our cloud infrastructure. Your architectural decisions will directly impact the security of a global platform. You Will: Create Paved Roads: Build innovative services and tooling that make the secure path the easiest path, enabling developers to deploy faster and safer. Engineer Self-Healing Infrastructure: Architect and scale systems that monitor our cloud posture and automatically enforce a self-healing security baseline. Design Secure-by-Default Blueprints: Partner deeply with infrastructure teams to bake threat modeling and secure-by-default patterns into the core DNA of our cloud environments. Implement Effective Guardrails: Deploy organizational security controls that protect our developers without slowing them down. Advance Detections: Write and optimize detections tailored specifically to our footprint. You Have: 4+ years: of relevant professional experience. Experience writing a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Security Software Engineer in the Enterprise Security team, you will advance Roblox's Enterprise Security strategy by building the systems and integrations that protect Roblox's corporate infrastructure. Where traditional security engineers evaluate and deploy vendor solutions, you will design and build production-grade security software - Identity and Access governance, policy enforcement engines, and security integrations that scale with Roblox's business. You'll partner with security professionals across InfoSec and work cross-functionally with Corporate Engineering, DevOps, and Product teams to drive security initiatives. You will: Build identity and access systems : Design, implement, and own integrations across Roblox's IAM ecosystem, including SSO federation, SCIM provisioning/deprovisioning pipelines, OAuth 2.0 authorization servers, and token lifecycle management. Lead security automation : Develop production-quality tools and services that enforce security policies at scale, replace manual workflows, and surface actionable signals Drive secure-by-design implementations : Partner with Corporate Engineering, DevOps, and product teams to embed security controls in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Security Software Engineer on the Production IAM team, you will set the technical direction for how identity and access work across Roblox's production infrastructure, from the mTLS-based identity that services use to authenticate to one another, to the privileged access controls that govern how engineers reach production. The team is accountable for Roblox's machine and workload identity platform, its centralized authorization engine, its production access management platform, production PKI and certificate lifecycle, and just-in-time privileged access for engineers. As an individual contributor in Production IAM, you will define multi-year strategy, drive alignment across Roblox Platform, mentor senior and staff engineers, and personally build the hardest parts of these systems. As AI agents become first-class actors in production, you will also help pioneer how they get identity, prove who they are, and receive safely-scoped access. You will Lead the architecture for production identity and access. Define and evolve the end-to-end design for machine, workload, human, and AI-agent identity across our hybrid on-prem and cloud fleet, making secure access invisible when

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Machine Learning Engineer within the Creator Services Machine Intelligence team, you will focus on the research and development of Embodied AI and Behavioral Agents that revolutionize how games are created and played on Roblox. You will bridge the gap between cutting-edge research and massive-scale product application, building agents capable of complex 3D gameplay and unblocking many use cases across Roblox, from automated playtesting to ensure quality, to "ML Players" with human-like movement and strategic reasoning, playing with real players in games. You will work on feature extraction, model training, building validation / RL platform as well as inference set up leveraging methods from imitation learning to reinforcement learning. And you will create generalizable agents that can perceive 3D environments, understand game rules, plan long-term strategies, and execute complex physics-based actions in real-time. You Will: Design and implement foundation models end to end through the feature extraction to inference for embodied agents. Define the long-term roadmap for Game AI and Embodied Intelligence, acting as a technical bar-raiser for code quality and architectural desig

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s database team develops the next-generation, multi-tenant database platform that elastically scales and underpins every online data workload at Roblox. As a principal engineer on the database team, you will shape the architecture, build and launch critical database capabilities that keep our services fast, reliable and efficient at global scale. You will report to the Technical Director for Storage. You will: Design and implement new engine features —indexing, storage formats, WAL and replication protocols, sharding, and query-planner enhancements—that push latency, throughput, and availability boundaries. Evolve the control plane to deliver elastic scaling, autonomous healing, and zero-downtime schema or tenant moves across global regions. Profile and optimize critical code paths using kernel-level tracing and advanced performance tooling; drive systematic tail-latency reductions. Establish engineering best practices by leading design reviews, performance benchmarks, failure drills, and post-incident retrospectives. Automate everything : develop frameworks for testing, CI/CD, rollout safety, observability, and autoscaling so that the platform operates hands-off at scale. Ment

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on Creator Services Data, you’ll be leading the company’s efforts to build the next generation Data Storage systems to power the millions of experiences on the Roblox Platform. We run the mission critical cloud services, Data Stores , Memory Stores , and Badges , which are crucial for storing game state such as inventory and scores, implementing leaderboards, server lists, and trading, and tracking player progress and achievements. Our team is also responsible for building dashboards to provide insights to Creators using cloud services including Client/Server Performance , Data Stores , and Memory Stores . Finally, our team owns the Roblox Extended Services platform, which provides the capability for large experiences to purchase additional resources for existing services like Data Stores and new services built around compute and generative AI. At its core, this team is focused on solving complex back end distributed systems and storage problems at scale. However, our scope extends to full stack projects spanning all the way from the infrastructure layer, through data storage and data pipelines, microservices, telemetry, game servers,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Technical Program Manager for Compute Infrastructure, you will lead technical programs to develop and rollout next generation technology solutions to process a diverse spectrum of infrastructure workloads across Roblox services to enable users around the world to efficiently, reliably, and securely enjoy the Roblox Platform. You Have: Been a technical leader with domain expertise in systems and software used to process and manage Cloud and on-prem Infrastructure 7+ years of experience in software industry driving the build of large-scale infrastructure Experienced with establishing work relationships across multi-disciplinary teams and earning trust as a technical leader with all partners Experienced with identifying critical technical problems and opportunities Experienced with delivering end to end technical programs through roadmapping and reliable execution Able to turn specific solutions into systems that benefit the larger community in the long run Knowledgeable about user needs, scoping, planning, execution and delivery Flexible around process, using process as a tool when it makes sense for a team Experience with Kubernetes, Cloud platforms (e.g. AWS), and AI/ML infrastru

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Design Engineer on the Design Acceleration team, you’ll be an individual contributor focused on evolving the systems and processes which power Roblox’s design organization through scalable systems, AI integrations, and custom tooling. Our team is responsible for building the orchestration layers and internal tools that empower designers and engineers to work faster and more cohesively. You will help build internal tools, like Figma plugins and design utilities, that empower designers and engineers to work faster and more cohesively. You have experience at the intersection of systems engineering and design tooling. You understand design systems, but your superpower is building the backend services, APIs, and data models that allow those systems to scale. Your work will help ensure our design tools, AI agents, and prototypes not only inspire—but deploy seamlessly into production environments. You will: Architect and build scalable backend services and APIs that connect our design tools to AI models and production environments (Roblox Studio). Develop agentic workflows and orchestration layers (such as Model Context Protocol servers) to enable natural language generation of UI components,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Safety AI Systems? As Senior Engineering Manager for Safety AI Systems at Roblox, you'll lead technical efforts and manage a team of experienced engineers to develop innovative AI solutions for multimodal content safety. You’ll oversee machine learning systems, constructing multimodal model architectures, improving data quality, training pipelines, and model performance to address challenges like real-time multi-verse content understanding and advanced moderation with large vision language models, spanning avatars, images, videos, audios, text, code / data models, and their composites. In close collaboration with product, policy, and Trust & Safety teams, you'll design large-scale systems to detect and mitigate abusive behavior before it harms the community. You'll own critical services at massive scale, balancing user freedom with platform civility to protect and empower our users. Your leadership will help ensure Roblox remains a safe, inclusive space for self-expression and shared experiences. You Will Own the vision, technical direction, and execution of machine learning solutions for the Multimodal Safety AI system, ensuring these systems effectively detect and prevent ha

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Join Roblox as an Engineering Manager of Application Security and lead a team responsible for improving the security of our products, services, and development ecosystem. In this role, you will drive security across the software lifecycle, partnering with engineering teams to identify risks, improve secure development practices, and build scalable solutions that protect Roblox at scale. You will balance hands-on security work with longer-term investments in automation, tooling, and developer enablement. You will work closely with engineering, infrastructure, and security teams to reduce risk while enabling teams to move quickly and safely. This role reports to the Senior Manager of Application Security and is based in San Mateo with a hybrid schedule. You Have: 8+ years of experience in Information Security 2+ years of experience managing engineers Strong background in Application Security or Product Security Experience driving security programs across the software development lifecycle Solid understanding of common vulnerabilities (e.g., OWASP Top 10) and secure coding practices Experience working closely with engineering teams in modern environments (cloud, microservices, CI/CD) Prov

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Creator Content Platform Team provides a secure, scalable, and extensible foundation for ingestion, processing, storing, managing, and serving user content. As a Principal Software Engineer (Backend, Distributed Systems), you will design and build backend services to help game creators reach the broadest audience possible. You will help us build & scale large distributed systems, data processing and analysis pipelines, an access control system, Open Cloud APIs all of which are central for all content created in Roblox. \ You Will: Solve on a variety of unique technical challenges Have the independence, opportunity and the end-to-end responsibility to design, build, test and deploy services within the Roblox ecosystem Guide the future technical direction of the team and have impact on engineering Be a technical bar-raiser for high code quality, architectural designs, and long-term approaches Mentor and develop fellow engineers on the team Design systems and services that are scalable and resilient Collaborate with passionate, Engineers, Product Managers and other Roblox team members, cross-functionally You have: Experience: You have 13+ years of experience working on backend, d

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Orchestration pod within Engine Productivity, you'll design and run the platform that executes large-scale end-to-end and integration tests, running the real, shipping client on real hardware, across Roblox's data centers, cloud, and our own device labs, so our engineering teams can ship the engine, clients, Studio, and more with speed and confidence. Every Roblox engine, client, and Studio change, along with the experiences built on top of them, should ship with confidence, and the Orchestration team is the layer that makes that possible. We build large-scale distributed services that turn thousands of test suites into a reliable, push-button pipeline: fanning work out across fleets of machines and real devices, moving artifacts to where they're needed, managing single- and multi-client test state, and giving test owners and maintainers a system to validate their own runs. It looks a lot like building a specialized cloud platform, with capacity-aware scheduling, isolation and sandboxing, and smart retry and backoff, plus the classic distributed systems problems (fairness, efficiency, failure handling, and reliability) at Roblox scale. You Will: Design a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Be a part of Roblox Corporation as a Senior Security Software Engineer in Vulnerability Management. Join our dedicated team to ensure the security of our platform. You will work on scaling vulnerability management tools across the company, providing millions of users with a flawless and secure experience. This role offers an outstanding opportunity to contribute to global projects. You Will: Develop and maintain internal software products and capabilities to drive awareness and resolution of vulnerabilities at scale within Roblox. Collaborate with cross-functional teams to identify, prioritize, and mitigate security vulnerabilities through tools and services. Design and build automated systems to highlight security issues to owners and make vulnerability remediation a first-class user experience. Develop tools and features that help make vulnerability remediation understandable and easy across Roblox’s entire tech stack and organization. Mentor and guide junior engineers in developing secure software and products, incorporating vulnerability management methodologies. You Have: Proven experience in software engineering, ideally with a focus on security. Proficiency in programming langu

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Release Engineering team, you will build the systems that hundreds of engineers across Roblox use every day to safely ship code to tens of millions of concurrent players. Your work will empower teams to ship bold, high-impact changes quickly and confidently on every device Roblox runs on. If you enjoy building developer-facing infrastructure where reliability and blast radius directly impact end-users, you will be right at home on our growing team. You Will: Design and develop backend services and automation that power our release and experimentation process across desktop, mobile, console, VR, and servers Work in C++ engine code to improve telemetry reporting, enhance feature rollout and automatic abort capabilities, and extend release functionality Build progressive client and server rollout, regression detection, and automated rollback systems that keep our weekly multi-platform releases safe at scale Work directly with engineering customers to turn pain points into durable, flexible, and safe-by-default tooling You Have: 5+ years building backend services with C#, Python, TypeScript, or similar Familiar with and comfortable working with C++ Familiar

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a senior software engineer on the Cell Platform team at Roblox, you will build systems that Roblox engineers use to create and deploy resources onto Kubernetes. Our engineers deploy their services in a complex, hybrid, multiple-cluster, K8s environment. The Cell Platform manages this complexity for our users, with tools, APIs, K8s controllers, and UX, simplifying infrastructure for our internal customers. You Have: A desire to work on critical, large-scale distributed systems An appreciation of observability and instrumentation and tooling to make your life easier 3+ years of experience as software engineer Bachelor's degree in Computer Science or an equivalent field You will: Build our Roblox-wide control plane using Kubernetes primitives (and plenty of custom resources) Work on the interface of the few hundred person infrastructure organization to the thousands of Roblox engineers Write and review high quality code and tests (largely Golang) Work on a team that cares about inclusivity and shipping For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related