Service Support Jobs

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Media is one of Instacart's most powerful growth levers, and the team is actively evolving its operating model to serve multiple lines of business through a mix of in-house and agency-managed media. Without strong operating infrastructure, the media team risks spending its time on coordination and manual workarounds rather than strategy, innovation, and campaign performance. This role exists to design, own, and continuously improve the core mechanics of how the media team plans, executes, and optimizes work. Twelve months from now, the media team will operate with a clear, scalable, and trusted operating system that makes it easy to do great work without reliance on tribal knowledge. What you'll cook up in your first year Media's planning frameworks, templates, and cadences are redesigned and adopted across the team, driving clar

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Media is one of Instacart's most powerful growth levers, and the team is actively evolving its operating model to serve multiple lines of business through a mix of in-house and agency-managed media. Without strong operating infrastructure, the media team risks spending its time on coordination and manual workarounds rather than strategy, innovation, and campaign performance. This role exists to design, own, and continuously improve the core mechanics of how the media team plans, executes, and optimizes work. Twelve months from now, the media team will operate with a clear, scalable, and trusted operating system that makes it easy to do great work without reliance on tribal knowledge. What you'll cook up in your first year Media's planning frameworks, templates, and cadences are redesigned and adopted across the team, driving clar

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Marketing Enablement & Technology (MET) team sits within Instacart's Marketing organization, building the systems, APIs, and data pipelines powering Instacart's Paid Marketing channels—one of our most substantial growth levers. Operating at the intersection of Marketing, Product, and Engineering, we own the platforms behind campaign feeds, audience targeting, event pipelines, and QA automation. We're seeking a Senior Software Engineer to provide technical leadership for the Paid MarTech pod—driving the team's technical roadmap, making key architectural decisions for reusability and scalability, and enhancing team productivity through process evolution and tooling improvements. You'll lead cross-team initiatives, partner directly with senior Product and Marketing leaders on strategic decisions, and serve as a domain expert for marketing technology a

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. Your role & Mission The Site Reliability Engineering team at Forto is responsible for reliability and developer experience. We enable our development teams to write complex business logic by providing best-in-class tooling and infrastructure. We have a production environment based on GCP, Kubernetes, Terraform, and Helm. On top of that, we have self-service tooling written in TypeScript. “You build it, you run it” - our job is to make that real. This is a high-ownership role on a lean team that directly shapes how 70+ engineers build and ship software. If you care about platform quality and want your work felt immediately across an engineering org, this is a great match for you. What you will do Build out our runtime platform as a self-service product that enables our engineering teams to write code, run workloads, and drive engineering culture forward. Bring software development skills and practices into platform engineering, such as code quality, domain-driven design, and test-driven development. Own the developer portal and internal platform roadmap, including leading this year's overhaul of our CI/CD pipelines in collaboration with all product teams. Ensure site reliability by building observability solutions, deployment, and disaster recovery capabilities. Own reliability standards end-to-end through SLOs and error budgets — shaping how teams balance velocity and risk. Drive infrastructure cost optimisation across Kubernetes, MongoDB, and Datadog at scale. Improve our security posture through tooling, compliance work, and

About the Role Amplitude's Cloud Platform team builds the systems that every Amplitude engineer relies on every day to ship code — and we're rebuilding them for the AI era. As a Senior Platform Engineer, you'll own medium-to-high-complexity platform projects end-to-end and help shape a platform where AI agents are first-class users alongside humans: kicking off deploys, opening pull requests against infrastructure, and triaging incidents, so a single engineer can get the throughput of a team. You'll partner with Staff engineers and product teams to make Kubernetes effortless across the engineering org, building self-service automation and scalable AWS infrastructure that lets product teams ship faster, safer, and with less cognitive load. If you're excited about building the systems that other engineers will rely on every day, this role is for you. Key Responsibilities Lead high-impact platform projects — design and ship capabilities that move the needle on developer experience, reliability, or security, and set the bar for quality, testing, and safe deployment practices. Build the AI-augmented platform. Design tooling and workflows that help engineers get more out of AI-assisted development — think infra primitives that are easy to reason about, automated review, and policy-as-code that keeps the guardrails strong as AI shifts how code gets written. Own Infrastructure-as-Code for Kubernetes, AWS, and GCP using Terraform, Helm, Kustomize, and emerging tooling — and make it consumable enough that an LLM can safely PR against it. Evolve our CI/CD backbone (Argo CD / Workflows / Rollouts, GitHub Actions) to make deploys faster, safer, and easier to reason about. Instrument and operate. Drive observability with Datadog and Amplitude, own dashboards and SLOs, and use the data to push reliability forward. Participate in on-call, lead incident response when needed, and turn postmortems into durable platform improvements. Reduce toil and tech debt with pragmatic remediation

Amplitude's Cloud Platform team builds the systems that every Amplitude engineer relies on every day to ship code — and we're rebuilding them for the AI era. As a Staff Platform Engineer, you'll set technical direction for the platform across teams, lead our highest-complexity and highest-leverage initiatives, and shape a platform where AI agents are first-class users alongside humans: kicking off deploys, opening pull requests against infrastructure, and triaging incidents, so a single engineer can get the throughput of a team. You'll operate across team boundaries — partnering with product engineering, fellow Staff+ engineers, and engineering leadership to make Kubernetes and cloud infrastructure effortless across the entire engineering org. You'll build the self-service automation, shared standards, and scalable AWS and GCP infrastructure that let dozens of product teams ship faster, safer, and with less cognitive load — and you'll multiply the engineers around you while you do it. Key Responsibilities Set technical direction — shape platform and domain-level technical strategy that improves developer experience, reliability, security, and cost, and lead the high-complexity, cross-cutting initiatives that deliver it with measurable impact for the organization. Drive clarity through ambiguity. Take on the most loosely-defined problems, validate the critical assumptions early, and create alignment with stakeholders across teams so others can move quickly and confidently — driving cross-team decisions to a timely close and escalating when needed. Build the AI-augmented platform. Design org-wide tooling, guardrails, and policy-as-code that help every engineer get more out of AI-assisted development — infra primitives an LLM can safely reason about and PR against, automated review, and standards that hold as AI changes how code gets written. Own Infrastructure-as-Code standards for Kubernetes, AWS, and GCP using Terraform, Helm, Kustomize, and emerging tooling — setti

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase manages millions of Postgres instances and is growing. We have strong teams across observability, release engineering, and incident management — and we're concentrating our reliability efforts into a dedicated SRE practice that ties the discipline together across the platform. You'll be embedded within Service Operations, and your primary job is to make every engineering team more reliable — not by owning their infrastructure, but by establishing the practices, frameworks, and feedback loops that let them own reliability themselves. You'll work across the org: sometimes setting the standard, sometimes pair-programming a fix, sometimes helping a team define their error budget, sometimes telling them it's exhausted. This role is ideal for someone who has a strong vision for how SRE should work and thrives in async, fast-paced environments where influence matters more than authority. What You'll Own Partner with service teams to define meaningful SLIs and SLOs grounded in customer experience, and build the error budget policies that turn them into engineering decisions Own and evolve the Operational Readiness Review (ORR) process — conducting reviews for new services and major changes across observability, alerting, runbooks, capacity, and graceful degradation Strengthen the incident-to-improvement pipeline: connecting postmortem findings to operational readiness gaps, identifying repeat failure patterns, and driving systemic fixes Act as the reliability expert teams pull in for architecture reviews, failure mode analysis, dependency mapping, and resilience design Identify and quantify operational toil across the org, and build or advocate for automation that eliminates it

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We’re looking for an Growth Account Executive who has a consistent track record of exceeding quota via net new account acquisition, plus some account management experience with expansion and renewals. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions), and working with mid-size to large companies, across a variety of industries. You are a solution seller by nature, training, and experience, who is genuinely curious, and confident speaking with customers. And, you’re a persuasive self-starter, a good listener, while having a high degree of personal accountability in communicating cross-functionally and maintaining a healthy sales pipeline. Since a majority of your time will be spent on emails, calls, and web conferences with customers, we expect an infectiously positive attitude when prospecting, presenting, and closing! We are not interested in aggressive or annoying sales tactics - we believe the product is the real reason for converting. Our secret sauce should be framed around how we can ensure people see the value of the solution we provide. If you’re ready for the ride of a lifetime into the billion-dollar unicorn club, please, by all means, click the apply button! The Role: Work all new business leads for Growth companies Achieve and consistently exceed pipeline and sales targets by converting free trials, marketing-qualified leads, or demo requests into paid customers. Master the product and be able to field customer service and product questions from your leads. Perform customer presentations and demos via online web conferencing tools. W

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is seeking a driven, consultative SMB Account Executive to join our AMER team in San Diego, CA. In this role, you’ll be at the forefront of transforming how SMB Organization adopt productivity solutions. You’ll leverage your EQ, IQ, and curiosity to deliver a truly consultative sales experience—helping customers realize the full value of ClickUp’s all-in-one platform. If you’re a persuasive self-starter with high integrity, a positive attitude, and a passion for building authentic customer relationships (not aggressive sales tactics), this is the role for you! The Role: Own and work all new business leads for SMB accounts (0-25 employees) in your region Consistently exceed pipeline and sales targets by converting free trials, marketing-qualified leads, and demo requests into paid customers Master the ClickUp product and confidently field customer service and product questions Deliver compelling presentations and demos via online web conferencing tools Collaborate with Growth and Marketing teams to optimise lead generation and sales conversion Identify customer segments and new opportunities to improve pipeline quality This role requires a hybrid work-schedule of 3x per week in our San Diego HQ. Qualifications: Demonstrable experience converting net new prospects and growing/retaining SMB customers Proven SaaS sales cycle expertise and track record of exceeding quota Excellent written, verbal, and presentation skills Process-driven with strong attention to detail Experience completing and leading RFIs/RFQs Must work a hybrid work schedule of 3 days per week in our San Diego HQ Desirable: MEDDICC

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is seeking a driven, consultative Growth Account Executive to join our EMEA team in Ireland. In this role, you’ll be at the forefront of transforming how Growth organisations adopt productivity solutions. You’ll leverage your EQ, IQ, and curiosity to deliver a truly consultative sales experience—helping customers realize the full value of ClickUp’s all-in-one platform. If you’re a persuasive self-starter with high integrity, a positive attitude, and a passion for building authentic customer relationships (not aggressive sales tactics), this is the role for you! The Role: * Own and work all new business leads for Growth accounts in your region * Consistently exceed pipeline and sales targets by converting free trials, marketing-qualified leads, and demo requests into paid customers * Master the ClickUp product and confidently field customer service and product questions * Deliver compelling presentations and demos via online web conferencing tools * Collaborate with Growth and Marketing teams to optimise lead generation and sales conversion * Identify customer segments and new opportunities to improve pipeline quality Qualifications: * Demonstrable experience converting net new prospects and growing/retaining SMB customers * Proven SaaS sales cycle expertise and track record of exceeding quota * Excellent written, verbal, and presentation skills * Process-driven with strong attention to detail * Experience completing and leading RFIs/RFQs Desirable: * MEDDICC or MEDDPICC training highly desirable * Experience selling project management or productivity software * Familiarity with Salesforce, Peop

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We’re looking for an Growth Account Executive who has a consistent track record of exceeding quota via net new account acquisition, plus some account management experience with expansion and renewals. You should have experience with consultative sales processes, selling SaaS (ideally productivity solutions), and working with mid-size to large companies, across a variety of industries. You are a solution seller by nature, training, and experience, who is genuinely curious, and confident speaking with customers. And, you’re a persuasive self-starter, a good listener, while having a high degree of personal accountability in communicating cross-functionally and maintaining a healthy sales pipeline. Since a majority of your time will be spent on emails, calls, and web conferences with customers, we expect an infectiously positive attitude when prospecting, presenting, and closing! We are not interested in aggressive or annoying sales tactics - we believe the product is the real reason for converting. Our secret sauce should be framed around how we can ensure people see the value of the solution we provide. If you’re ready for the ride of a lifetime into the billion-dollar unicorn club, please, by all means, click the apply button! The Role: Work all new business leads for Growth companies Achieve and consistently exceed pipeline and sales targets by converting free trials, marketing-qualified leads, or demo requests into paid customers. Master the product and be able to field customer service and product questions from your leads. Perform customer presentations and demos via online web conferencing tools. W

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role The Events Analytics Platform (EAP) team is responsible for the infrastructure that powers all of Sentry's time-series data and searching capabilities across billions of events with sub-second latency. We started this initiative by building Snuba, the primary storage and query service for Sentry's event data powered by ClickHouse, and we are now focused on unlocking deeper visibility and reporting across the terabytes of event data our users generate. As a Senior Software Engineer, you will lead efforts to push the boundaries of data visibility at Sentry. You will do this by expanding the capabilities of our search infrastructure, building new capabilities on top of our state-of-the-art storage layer and increasing the performance and integrity of Sentry’s core data services. You will also help shape Infrastructure's technical direction at Sentry and collaborate with Product and other Engineering teams to turn that vision into a reality. If you want to solve the hard problems that come with scaling event data into the petabyte range, this could be the job for you. In this role you will: Expand EAP's ability to deliver data at world-class speed and reliability. Architect and automate services and systems to scale reliably under growing demand. Make architectural trade-offs that balance product requirements with engineering constraints. Maintain and grow the team's code quality initiatives by regularly reviewing code and contributing to design decisions. Lead design and discussions around deliverables the team is working towards. Improve the maintainability and developer experience of the codebases EAP owns. Exa

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role The Events Analytics Platform (EAP) team is responsible for the infrastructure that powers all of Sentry's time-series data and searching capabilities across billions of events with sub-second latency. We started this initiative by building Snuba, the primary storage and query service for Sentry's event data powered by ClickHouse, and we are now focused on unlocking deeper visibility and reporting across the terabytes of event data our users generate. As a Senior Software Engineer, you will lead efforts to push the boundaries of data visibility at Sentry. You will do this by expanding the capabilities of our search infrastructure, building new capabilities on top of our state-of-the-art storage layer and increasing the performance and integrity of Sentry’s core data services. You will also help shape Infrastructure's technical direction at Sentry and collaborate with Product and other Engineering teams to turn that vision into a reality. If you want to solve the hard problems that come with scaling event data into the petabyte range, this could be the job for you. In this role you will: Expand EAP's ability to deliver data at world-class speed and reliability. Architect and automate services and systems to scale reliably under growing demand. Make architectural trade-offs that balance product requirements with engineering constraints. Maintain and grow the team's code quality initiatives by regularly reviewing code and contributing to design decisions. Lead design and discussions around deliverables the team is working towards. Improve the maintainability and developer experience of the codebases EAP owns. Exa

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is seeking a versatile and dynamic Technical Account Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting, embody ClickUp's core values, and have a proven track record in customer success within a SaaS environment. Key Responsibilities: Strategic Customer Engagement: Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches. Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success. Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy. Technical Adoption and Expertise: Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions. Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges. Data-Driven Insights: Analyze customer product usage data and translate it into actionable recommendations. Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions. Driving Engagement & Adoption: Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success. Collaborate with customers to establish clear business goals, success metrics, and timelines. Cultural Fit, Growth Opportunities, & Leadershi

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Fraud, Appeasement & Identity team protects the marketplace and everyone who depends on it: customers, shoppers, retailers, and brand partners. Within this team, the Identity Platform group builds and operates the core services that verify who our users are, secure their accounts, and provide trustworthy identity and eligibility signals to systems across Instacart. We're looking for an Engineering Manager to lead the Identity and Risk Platform team. In this role, you'll own a critical part of Instacart's trust infrastructure across authentication, account lifecycle, identity verification, and graph and relationship modeling, while managing and developing a team of backend and platform engineers. Your work will directly influence fraud losses, account security, marketplace integrity, and Instacart's ability to scale responsibly while meeting