Service Support Jobs

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's defense product vertical builds mission-critical products for the modern warfighter. We provide a complete ecosystem where customers can securely integrate and visualize their data, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our customers use our defense offering to perform rich analyses that drive core operations within their organizations - these programs are relied upon for daily operations in the command centers and battlefronts of militaries across the world. This is a frontend engineering role focused on application development for our defense product offering, where you will be responsible for crafting the applications that organizations use every day to keep their countries safe. You will be architecting and developing interfaces to make sophisticated, data-intensive workflows both powerful and approachable, including to non-technical users. You may spend one day talking to users to better understand their needs and identifying product gaps to improve. The next day, you might find yourself putting that customer context to use and brainstorming how to handle intricate UX needs with your teammates. You’ll regularly face sophisticated technical problems, requiring you to scope out the solution design and finding an incremental path to shipping the new features. As part of this, you will own APIs and schemas that power your frontend code, and work with backend engineers in developing them together. You’ll be constantly exploring new horizons and building new skills in service of real world needs: between type theor

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Are you passionate about engineering quality, performance, and increasing the impact of engineers around you? Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As an engineer within Palantir’s Foundations organization, you’ll have the opportunity to grow more quickly than you ever imagined, as you build the shared infrastructure that underpins the Palantir Foundry, Palantir Gotham, and Palantir Apollo platforms, and drive investments to improve the velocity and quality of our engineering. Teams within Palantir’s Foundations organization are made up of a small number of engineers, each focused on one of four major categories of our infrastructure: • Backend Infrastructure: Maximizes the productivity of our backend developers and ensures Palantir’s platforms have performant and consistent RESTful services. Think: making the “easy way” the “right way” when developing backend services, including designing infrastructure to build hundreds of micro-service repos performantly, or to ensure we keep reliable audit logs of everything users do in our platforms. • Developer Infrastructure: Operates the systems and services that underpin all aspects of our developer ecosystem, including off-the-shelf tooling like GitHub and custom tooling for managing automated changes across hundreds of repositories. • Frontend Infrastructure: Maximizes frontend developer productivity across the entire frontend development stack, from the developer experience in the IDE to the final user experience in the browser. Think: the core infrastructure required to develop and serve our frontends (including features flags, int

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Are you passionate about engineering quality, performance, and increasing the impact of engineers around you? Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As an intern within Palantir’s Foundations organization, you’ll have the opportunity to grow more quickly than you ever imagined, as you build the shared infrastructure that underpins the Palantir Foundry, Palantir Gotham, and Palantir Apollo platforms, and drive investments to improve the velocity and quality of our engineering. Teams within Palantir’s Foundations organization are made up of a small number of engineers, each focused on one of four major categories of our infrastructure: • Backend Infrastructure: Maximizes the productivity of our backend developers and ensures Palantir’s platforms have performant and consistent RESTful services. Think: making the “easy way” the “right way” when developing backend services, including designing infrastructure to build hundreds of micro-service repos performantly, or to ensure we keep reliable audit logs of everything users do in our platforms. • Developer Infrastructure: Operates the systems and services that underpin all aspects of our developer ecosystem, including off-the-shelf tooling like GitHub and custom tooling for managing automated changes across hundreds of repositories. • Frontend Infrastructure: Maximizes frontend developer productivity across the entire frontend development stack, from the developer experience in the IDE to the final user experience in the browser. Think: the core infrastructure required to develop and serve our frontends (including features flags, inter

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's defense product vertical builds mission-critical products for the modern warfighter. We provide a complete ecosystem where customers can securely integrate and visualize their data, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our customers use our defense offering to perform rich analyses that drive core operations within their organizations - these programs are relied upon for daily operations in the command centers and battlefronts of militaries across the world. This is a frontend engineering role focused on application development for our defense product offering, where you will be responsible for crafting the applications that organizations use every day to keep their countries safe. You will be architecting and developing interfaces to make sophisticated, data-intensive workflows both powerful and approachable, including to non-technical users. You may spend one day talking to users to better understand their needs and identifying product gaps to improve. The next day, you might find yourself putting that customer context to use and brainstorming how to handle intricate UX needs with your teammates. You’ll regularly face sophisticated technical problems, requiring you to scope out the solution design and finding an incremental path to shipping the new features. As part of this, you will own APIs and schemas that power your frontend code, and work with backend engineers in developing them together. You’ll be constantly exploring new horizons and building new skills in service of real world needs: between type theor

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role The Senior Lifecycle Marketing Manager is responsible for strategizing, executing, and optimizing data-driven lifecycle communications for GitLab’s product-led and self-service audiences. This role collaborates with Product Growth, SMB Sales, Marketing Ops, Data, Product Marketing, Campaigns, and regional teams to plan and prioritize programs that engage free, trial, self-managed, and self-service users and guide them toward activation, conversion, and revenue growth. They will focus on leveraging audience data, product signals, cross-team collaboration, and continuous testing to improve lifecycle

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An Overview of This Role GitLab is seeking a VP of Data and Insights to lead the strategic vision, architecture, and execution of our enterprise data platform and analytics capabilities. Reporting to the CIO, you'll oversee a distributed team spanning data platform and engineering, analytics engineering, data governance, and data analysts embedded across business functions. This role represents a transformational opportunity to move GitLab beyond traditional dashboard development toward a truly AI-enabled, self-service data organization where stakeholders access insights on demand and data analysts focus on high-value strategic w

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Summary: Lead the Switchboard team, which owns the Tenant management product for Dedicated environments. This team is diverse in skills (Frontend, Backend and Reliability engineers) and owns the product end to end. The product enables self-service and workflow automations for customers and internal operators of our large scale Dedicated tenant fleet. Key Responsibilities: Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product. There is a strong coordination with the assigned Product Manager. Hire and develop a

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer on the Duo Chat team, focused on Chat Engine, you'll build the core AI capabilities behind GitLab Duo Chat, the natural-language and agentic interface to the GitLab DevSecOps platform. Much of your work will involve building flow components and agentic flows in the Flow Registry, the Python framework built on LangGraph within our Duo Workflow Service that powers agentic chat, and integrating them with the GitLab Rails monolith. You'll own complex backend features from start to finish across both services. You'll integrate large language models and orchestrate multi-agent flows

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is currently seeking a Director of Channel and Alliances to join our APJ Alliances & Channels Team! The A&C organisation owns all partner relationships, identifies how to engage with varying types of partners, how to identify and close potential opportunities involving a partner, building /executing joint GTM initiatives, improve product value through integrations, and distribution through leading cloud marketplaces. This individual will establish relationships and partnerships with leading cloud providers and provide mentorship to a few direct team members. If this aligns with your experience we would love to talk to you! What you'll do Lead a team of APJ-based partner managers with responsibilities to build partnerships end to end inclusive of contractual requirements, adding New Relic technology offerings to the marketplace, building /executing go to market efforts, monitoring opportunities and reporting Build, strengthen, and maintain relationships at multiple levels across all cloud partners that will drive increased visibility and grow the partnership Ensure our partners’ sales, technical, service and management resources are enabled as needed to make the partnership successful Drive a joint partner business planning process in which mutual performance objectives, identifying joint customer targets and critical achievements are defined Align with the cloud partners and internal alliance team members to identify how to build / launch Saa

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we provide our customers real-time insights so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand, and tackle issues, analyze performance, and get the most out of their software and infrastructure. This is a unique opportunity to shape the future of observability while pioneering the next generation of engineering: we are actively revolutionizing how we build software by embedding modern, agent-powered workflows directly into our daily development lifecycle. You’ll tackle complex distributed systems problems while helping drive internal innovation on the frontlines of AI-assisted engineering. About the team This position is for the Service Architecture Intelligence team. You will be building, improving, and maintaining a distributed service architecture capable of ingesting large volumes of data, analyzing spans and traces, and publishing them downstream so the UI can offer an exceptional experience to our customers. We work with data at scale, and our pipeline is built with a diverse tech stack (Java, Kafka, Redis, public cloud services, and more). You will work alongside a team of talented engineers solving complex distributed systems challenges. If you're passionate about performance and scale, and want to contribute to one of the largest and fastest-growing observability platforms while co-crea

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is seeking a Director for the Americas Marketing team. This role reports to the VP Global Field Marketing. As leader of Field Marketing for Americas, you will play a pivotal role in shaping and executing our regional marketing strategy. Your leadership will drive the expansion of New Relic’s presence in the dynamic and rapidly evolving Americas observability software market. We are seeking an individual with a proven track record in driving pipeline and demand generation across both owned field events and third party conferences, executive engagement programs, partner marketing, customer marketing and account-based marketing. You’ll have a passion for technology, and a commitment to exceeding goals, surpassing industry standards and running a best-in-class regional marketing organisation. You have rich experience in managing field marketing teams, in B2B enterprise Software as a Service (SaaS) and account based marketing (ABM) and solution led selling, as well as a good understanding of Salesforce CRM and Marketo Marketing Automation platforms. What you'll do Be the centre of excellence for a team of geographically dispersed field marketing managers to ensure the team receives the professional development, skill based training, and enablement of the GTM plan to be a best-in-class organization. Gain a comprehensive understanding of New Relic's product, market position, personas, competition, and market trends for adapting and optimizing the amer

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Overview Of The Role PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before. Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty This isn't jus

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. We are seeking a Head of Content Marketing (Contractor) to drive our content strategy and production across the organization. Reporting to the Chief Communications Officer, this contractor will serve as the connective tissue between Communications, Marketing, Product Marketing and Performance Marketing — translating business and product priorities into a steady pipeline of high-quality content across formats, and using data to continuously sharpen what we produce and where we distribute it. This is an opportunity for a versatile writer-strategist who is equally comfortable drafting a punchy ad headline and structuring a 20-page whitepaper, and who wants to own both the craft of content and the numbers behind its performance. The Head of Content Marketing will be a key driver in developing and executing our content strategy. You will lead a team of agency content creators, collaborate with cross-functional teams, and leverage your creative vision to produce engaging and informative content that resonates with our target audience. What You’ll Do Write, edit, and manage the production of ebooks