Service Support Pt Jobs

About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role The Sales Manager, Advertising Solutions is responsible for selling and up-selling Ad Clouds (Appier's user acquisition platform) to new and existing clients and providing excellent service in support of team revenue goals. Key Responsibilities Proactively contact new and existing clients and educate, propose and secure buy-in on Digital Marketing Identify, propose and sell programs to targeted organizations within the target markets set out by the company Develop an understanding of client’s business, products, services, customer profile, marketing and business objectives, competitors and sales. Provide excellent level of professionalism and service in responding to general and customized client requests Be an influencer in digital marketing to businesses in the market Strong consultative sales approach to engage with CMOs/Head of Marketing to manage existing growth Responsible for special projects as assigned Requirements At least 2–3 years of digital advertising sales experience in overseas markets, or overseas Ad campaign management. Creative, problem solver with ability and experience in understanding needs of customers and delivering innovative solutions. Understanding on Digital & Mobile marketing industry. Outstanding written, communication and selling skills. Excellent negotiation skills with a proven track record of sales success. Strong commitment to sales and service with good interpersonal skills, initiative and follow through. Good connection and relationships with advertisers and medi

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news. Operation Analyst Position Overview TEGNA is looking for Operation Analyst to join the dynamic engineering team. This role is responsible for the day-to-day monitoring, support, and operational stability of TEGNA’s technology platforms, including broadcast, streaming, and OTT systems, while providing advanced helpdesk support to end users and business-critical applications. The position works closely with distributed IT teams, streaming, and digital teams, as well as vendors and service partners, to resolve incidents, manage tickets, and maintain service levels in a 24x7 support environment. Clear documentation, effective communication, and ownership of issues from intake through resolution are critical to ensuring reliable linear and digital content delivery. What You’ll Do Handle and resolve ServiceNow support tickets from intake to closure within defined SLAs. Provide Tier 1 & Tier 2 technical support for PC, Mac, Android, and iOS devices. Support collaboration platforms, workstreams, and AI tools. Monitor critical systems and applications proactively to prevent service disruptions. Perform routine health checks, respond to alerts, and provide operational support. Troubleshoot incidents and perform root cause analysis for recurring issues. Document resolutions, workarounds, SOPs, and knowledge base articles in ServiceNow. Maintain operational documentation and improve knowl

About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. The Opportunity: Datadog’s Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond. They do this in three major ways: As individual contributors, they bring world-class technical depth to build industry-leading systems in areas such as observability data platforms, distributed query engines, and real-time event streaming at global scale. As technical leaders, they apply broad architectural perspective and deep systems thinking to align design decisions across teams and domains. They work across complex, multi-team problem spaces to define long-term technical direction, drive large-scale initiatives forward, and ensure consistent execution. As engineering stewards, they play a key role in evolving our systems and engineering culture. They actively participate in Datadog’s senior technical community, bringing external insights and internal experience to elevate engineering standards and mentor the next generation of technical leaders. Examples of projects a Senior Staff Engineer may lead include designing and launching a new distributed data storage engine capable of handling hundreds of millions of records per second, building the real-time infrastructure behind a new observability product, or re-architecting a core service to support exponential growth in throughput and complexity. What You’ll Do: Be the technical owner of multiple critical systems or architecture areas, often spanning several t

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior O365 Engineer is responsible for the design, administration, and support of Microsoft 365 services across the enterprise, with deep experience spanning the full Microsoft platform. This role delivers and maintains identity, security, and collaboration solutions including single sign-on (SSO) applications, app registrations, conditional access, Privileged Identity Management (PIM), Microsoft Purview, SharePoint, OneDrive, Teams, Microsoft 365 Groups, Exchange, and Microsoft 365 Copilot. Work includes configuring secure access controls, governing data and collaboration workloads, and automating administration through PowerShell and scripting. You will support service health, troubleshoot issues, and optimize performance across Microsoft 365 workloads while partnering with security, infrastructure, and business teams. Through strong platform stewardship and cross-platform expertise, the engineer contributes to a secure, well-governed, and highly available Microsoft 365 environment.

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior O365 Engineer is responsible for the design, administration, and support of Microsoft 365 services across the enterprise, with deep experience spanning the full Microsoft platform. This role delivers and maintains identity, security, and collaboration solutions including single sign-on (SSO) applications, app registrations, conditional access, Privileged Identity Management (PIM), Microsoft Purview, SharePoint, OneDrive, Teams, Microsoft 365 Groups, Exchange, and Microsoft 365 Copilot. Work includes configuring secure access controls, governing data and collaboration workloads, and automating administration through PowerShell and scripting. You will support service health, troubleshoot issues, and optimize performance across Microsoft 365 workloads while partnering with security, infrastructure, and business teams. Through strong platform stewardship and cross-platform expertise, the engineer contributes to a secure, well-governed, and highly available Microsoft 365 environment.

Overview: The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, that offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e., private equity/hedge fund), sell-side equity research analysts, and industry professionals. Visit Insights team biographies at https://www.guidepoint.com/insights/#team . What You’ll Do: Work closely with the Insights team to execute teleconferences that will cover a wide range of sectors including tech/media/telecom, consumer, industrials/materials/energy, healthcare and financials Proactively monitor pipeline of upcoming call topics so experts can be identified or selected 1-2 weeks before scheduled call date Utilize the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network and communicate with potential experts to answer questions or discuss/verify their credentials Recruit new advisors to join the Guidepoint network, using a variety of outreach tools and resources provided. Communicate with potential experts via phone to answer questions or discuss/verify their credentials Develop effective screening criteria for experts to test knowledge of subject matter; Review responses to screening questions from experts to gauge sufficient knowledge of subject matter Finalize scheduling and call logistics details directly with experts What You Have: Bachelor’s degree or higher with strong academic record is required 1-2 years of work experience in pre-sales/ sales/ client service/ customer support/ BPO/ lead generation Prior experience in cold calling and sending cold emails, generating leads would be great Excellent communication and interaction skills, including demonstrated

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Software Engineer, Data Layer As a Software Engineer on the Data Layer team within the Platform group, you'll shape the API (GraphQL) platform that connects every client application to Coinbase's backend services, handling the majority of user traffic across Consumer, Base, and Institutional products. You'll own the critical systems that route and serve API requests at scale, improving reliability, performance, and developer experience for hundreds of engineers building on this foundation layer. What you'll do: Own and deliver projects end to end, from scoping and system design through implementation, rollout, and production validation, driving measurable progress on the team's highest-priority initiatives. Design and build high-reliability, low-latency systems serving millions of users, tackling challenges like caching, upstream service optimization, and efficient connection management at scale. Build and improve the API framework and tooling that hundreds of engineers depend on, making it fast and easy for teams across the company to build, test, and ship independently. Drive operational excellence across T0 services: own SLOs, improve observability, lead incident response, and reduce operational toil so the team can invest in high-leverage work. Partner cross-functionally with product engineering teams to design API schemas, support service launches, and ens

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Data Layer As a Senior Software Engineer on the Data Layer team within the Platform group, you'll shape the API (GraphQL) platform that connects every client application to Coinbase's backend services, handling the majority of user traffic across Consumer, Base, and Institutional products. You'll own the critical systems that route and serve API requests at scale, improving reliability, performance, and developer experience for hundreds of engineers building on this foundation layer. What you'll do: Own and deliver projects end to end, from scoping and system design through implementation, rollout, and production validation, driving measurable progress on the team's highest-priority initiatives. Design and build high-reliability, low-latency systems serving millions of users, tackling challenges like caching, upstream service optimization, and efficient connection management at scale. Build and improve the API framework and tooling that hundreds of engineers depend on, making it fast and easy for teams across the company to build, test, and ship independently. Drive operational excellence across T0 services: own SLOs, improve observability, lead incident response, and reduce operational toil so the team can invest in high-leverage work. Partner cross-functionally with product engineering teams to design API schemas, support service launches,

Job Title Service Account Manager Support Job Description Services Account Manager Support: Support the growth and retention of Philips Services business by managing customer relationships, coordinating contract and renewal activities, and ensuring accurate sales pipeline and forecasting processes. Your role: Build and maintain strong relationships with existing customers and partners, helping drive customer satisfaction, retention, and long-term business growth across the Services portfolio. Support the execution of sales plans focused on Multivendor Agreements, Warranty Conversions, Contract Renewals, upgrades, and win-back opportunities while ensuring accurate opportunity management in CRM. Collaborate with account managers, sales teams, and cross-functional stakeholders to support business objectives and customer needs. Analyze large volumes of partner and commercial data, provide market and competitive insights, and contribute to accurate forecasting and sales planning through effective lead and opportunity management. Ensure operational excellence by maintaining data quality, following Philips processes and quality standards, and continuously developing commercial and professional skills within the Services organization. You're the right fit if: You have a High School Diploma, Vocational Education, or a Bachelor's Degree in Business Administration, Sales, Marketing, or a related field. You have a minimum of 2 years of experience in Customer Relationship Management, Sales, Business Development, Service Delivery Management, or a related area with Vocational Education, or no prior experience with a Bachelor's Degree. You have strong analytical and organizational skills, with the ability to manage large datas

customer support executive is a professional who acts as the first point of contact between a company and its customers. They are responsible for ensuring that customers are satisfied and that issues are resolved efficiently. Some of the responsibilities of a customer support executive include: Customer support: Addressing customer inquiries, complaints, and feedback Customer satisfaction: Conducting surveys to understand what areas of the company can be improved Customer relationships: Building and maintaining positive relationships with customers Product knowledge: Demonstrating how to use the product and training other representatives Conflict resolution: Handling customer concerns and complaints in a timely manner Team management: Hiring, directing, and monitoring a team of customer service representatives Some skills that are important for a customer support executive include: communication, empathy, adaptability, efficiency, relationship building, problem-solving, and digital literacy. Customer Support Executive plays a pivotal role in managing customer satisfaction and ensuring that issues are promptly and efficiently resolved. Positioned within the Customer Support and Service team, a Customer Support Executive serves as the frontline of communication between customers and the company.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Self-Service Experience Lead owns the self-service experience layer that coordinates across Trustpilot's customer-facing AI, knowledge, and digital experience surfaces, including the Help Center. As Trustpilot's self-service capability matures, this role provides the vital orchestration function ensuring AI agents, a governed knowledge base, and digital experience tooling work together toward a shared, inclusive goal: helping all customers effortlessly resolve their needs without requiring human intervention. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life. This is an empowering, end-to-end ownership role for the self-service experience — responsible for shaping what an accessible, seamless digital support experience should deliver. You will track and drive containment targets, manage the self-service roadmap to proactively solve customer challenges, and ensure that cross-functional investments across AI, knowledge, and digital tooling are sequenced collaboratively to drive meaningful, measurable outcomes for our global community. What you'll be doing: Co-create and maintain the Digital Customer Support self-service roadmap across AI agent capability, knowledge quality, and digital experience channels. Track, analyze, and transparently report on self-service containment rates and performance metrics, translating community data into actionable, empathetic insights. Act as a collaborative bridge between Digital Customer Support and Trustpilot's GTM, Product, and Engineering teams to ensure diverse platform needs are clearly articulated. Orchestrate inclusive cross-

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Provide best-in-class customer service and technical support for our employees Deploy laptops as part of onboarding and refresh cycles Assist with new hire orientations covering policies, best practices and services used within Datadog Handle general ticketing, account management, and problem escalation Maintain hardware and software inventory Work with global counterparts to improve processes and consistency across the org Support unified communications needs for Datadog employees in conference rooms and other common areas Create and maintain internal and user facing documentation Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows. Participate in deployment and security related projects Participate in the IT Support on call rotation Who You Are: 1+ years of experience in an IT Support role, preferably supporting a corporate environment You love working in a team and helping people You have a genuine curiosity about AI trends and enjoy discovering new ways to automate r

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! To support Trustpilot’s rapid expansion, we’re looking for a skilled and service-minded Business Support Agent to join our German speaking team in Copenhagen. Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses in our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot enables consumers to choose with confidence while enabling companies to grow their businesses. Behind our global growth is a motivated, international team working in a thriving, fun, vibrant environment. Does this sound like your kind of workplace? Providing support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, providing high-quality support to both customers and reviewers. What you'll be doing: Provide support to companies and our community by email, chat, and phone to assist implementation and troubleshooting of our product in English Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to Assist our customers with any technical issues that are preventing them from setting up / using our services. Build and maintain “best practices” and self-service guides enabling customers to solve future issues Work closely with New Business, Customer Success, and Product teams to ensure the best service for

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is undertaking a major transformation of its enterprise Service Management capability, replacing its existing ServiceNow platform with a modern, AI-enabled service management platform that will establish a simpler, more standardised, and scalable global operating model. The current environment has evolved over many years and now requires a structured re-platforming programme to remove legacy complexity, reduce fragmentation, improve governance, and align more closely with industry best practice. This role will own the platform that underpins service management across Technology Operations and the wider Enterprise Technology team along with Finance, HR, and other corporate functions, making it a strategically important platform. Working with senior stakeholders and strategic implementation partners, you will define and deliver the future service management capability, ensuring the platform, operating model, governance, and service management processes support a modern, scalable, AI-enabled enterprise. The successful candidate will bring

Customer care and customer service are both processes that help customers with a product or service, but customer care focuses more on building an emotional connection with the customer: Customer care Involves building an emotional connection with customers and ensuring that agents solve customer problems while also supporting their emotional needs. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Customer service Involves providing support to customers before, during, and after they purchase a product or service. This may include answering questions, resolving concerns, or troubleshooting problems. Some qualities of good customer service include: Empathy: Understanding another person's emotions and perspective Problem solving: Being able to solve problems Communication: Being able to communicate effectively Active listening: Focusing completely on what another person is saying Promptness: Handling customer concerns in a timely manner Professionalism: Treating customers with respect and representing the company in a good light