Social Support Specialist Jobs

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The role We're looking for a Social Media and Content Marketing Manager to own the channels where Flexport shows up every day. You'll run our social presence, keep the blog full of content people actually want to read, and produce a newsletter that logistics leaders look forward to opening. You'll write most of it yourself, polish the visuals in Canva, cut short videos for social, and build a network of voices, inside Flexport and out, who amplify our story. This is a hands-on job for a strong writer who gets social, has an eye for design, and likes shipping work rather than just planning it. You will Own Flexport's owned social channels day to day across LinkedIn, Twitter/X, YouTube, Facebook, and Instagram: plan the calendar, write the posts, publish, engage, and report on what's working. Write and edit blog content that turns complex supply chain topics into pieces people finish and share, from thought leadership to customer stories to product updates. Produce our newsletter end to end, from picking the stories to writing the copy to hitting send. Design social graphics and light marketing assets in Canva, staying true to Flexport's brand. Edit short-form video

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The role We're looking for a Social Media and Content Marketing Manager to own the channels where Flexport shows up every day. You'll run our social presence, keep the blog full of content people actually want to read, and produce a newsletter that logistics leaders look forward to opening. You'll write most of it yourself, polish the visuals in Canva, cut short videos for social, and build a network of voices, inside Flexport and out, who amplify our story. This is a hands-on job for a strong writer who gets social, has an eye for design, and likes shipping work rather than just planning it. You will Own Flexport's owned social channels day to day across LinkedIn, Twitter/X, YouTube, Facebook, and Instagram: plan the calendar, write the posts, publish, engage, and report on what's working. Write and edit blog content that turns complex supply chain topics into pieces people finish and share, from thought leadership to customer stories to product updates. Produce our newsletter end to end, from picking the stories to writing the copy to hitting send. Design social graphics and light marketing assets in Canva, staying true to Flexport's brand. Edit short-form video

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The role We're looking for a Social Media and Content Marketing Manager to own the channels where Flexport shows up every day. You'll run our social presence, keep the blog full of content people actually want to read, and produce a newsletter that logistics leaders look forward to opening. You'll write most of it yourself, polish the visuals in Canva, cut short videos for social, and build a network of voices, inside Flexport and out, who amplify our story. This is a hands-on job for a strong writer who gets social, has an eye for design, and likes shipping work rather than just planning it. You will Own Flexport's owned social channels day to day across LinkedIn, Twitter/X, YouTube, Facebook, and Instagram: plan the calendar, write the posts, publish, engage, and report on what's working. Write and edit blog content that turns complex supply chain topics into pieces people finish and share, from thought leadership to customer stories to product updates. Produce our newsletter end to end, from picking the stories to writing the copy to hitting send. Design social graphics and light marketing assets in Canva, staying true to Flexport's brand. Edit short-form video

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment. A Typical Day: Demand Forecasting & Statistical Modeling Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.). Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.). Perform trend

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Medical Social Worker Company: Oak Street Health Role Description: The Medical Social Worker is a key member of Oak Street Health Centers, contributing a unique and valuable perspective to care teams to support the psychosocial needs of our patients. In collaboration with the interdisciplinary care team, they will provide assessments, advocacy, and comprehensive care coordination services to our highest-risk patients and their caregivers to help them improve their health status and avoid hospitalizations. Core Responsibilities: Proactively support our highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person visits. Partner with the patient and their support persons (if necessary) to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan. Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met. Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits Provide both longitudinal and episodic comprehensive care coordination with the ultimate goal of empowering patients to independently manage

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Medical Social Worker Company: Oak Street Health Role Description: The Medical Social Worker is a key member of Oak Street Health Centers, contributing a unique and valuable perspective to care teams to support the psychosocial needs of our patients. In collaboration with the interdisciplinary care team, they will provide assessments, advocacy, and comprehensive care coordination services to our highest-risk patients and their caregivers to help them improve their health status and avoid hospitalizations. Core Responsibilities: Proactively support our highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person visits. Partner with the patient and their support persons (if necessary) to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan. Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met. Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits Provide both longitudinal and episodic comprehensive care coordination with the ultimate goal of empowering patients to independently manage

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team We’re looking for a Social Media Manager to join Amplitude’s Content Marketing team and help turn our ideas, insights, products, and point of view into content people actually want to engage with. You’ll play a key role in shaping Amplitude’s social presence across channels, working closely with content, brand, communications, product marketing, and subject-matter experts to create content that is timely, distinctive, and native to each platform. You’ll also support executive and thought-leadership content, helping our leaders show up authentically in the conversations shaping AI, analytics, and the future of product development. This is a highly hands-on role for someone who is equally comfortable developing a content idea, writing the post, collaborating on creative, and looking at the data to make the next one better. As a Socia

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Channel Communications team at Airbnb is responsible for driving positive conversation and buzz about Airbnb via social media, influencers and more, as well as maintaining and protecting our brand reputation across social media channels. The team is expanding its India presence, combining always-on reputation protection with channel growth, listening and insights for one of Airbnb's fastest-growing markets. The Difference You Will Make The Social Rapid Response team is looking for a Senior Social Media Associate who will be responsible for protecting and defending the Airbnb story on social media. This role pairs core Social Rapid Response coverage with support for Airbnb's India social presence, partnering closely with the India social lead on listening, insights, publishing and campaign engagement. The ideal candidate is a social native with experience in social listening and responding rapidly to escalating issues and crises. We’re looking for someone who is detailed and solution-oriented, is comfortable moving at a fast pace and working with little manager supervision, has strong communication and interpersonal skills. A Typical Day Monitor emergent issues across social media channels Proactively highlight and/or provide status updates on issues surfacing online to Lead(s) Own day-to-day social listening for the India market, including competitive and cultural conversation tracking Turn listening into insight; synthesize themes into regular recaps and ad hoc deep dives for comms, marketing and regional stakeholders Provide publishing support for @airbnbindia, including

Datadog is looking for a Social Media Manager to advance our social media program. This role sits at the intersection of content creation, strategy, and corporate communications — owning the day-to-day execution of Datadog's social presence while helping shape how social supports our broader comms and marketing mission. You'll report to our Senior Group Manager of Corporate Communications, while working in close partnership with the Senior Social Media Manager and the rest of the Corporate Communications team. This is a role for someone who is equal parts creative and analytical: you can write a scroll-stopping post and explain exactly why it worked. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage the content calendar and day-to-day execution across social channels, including Instagram, LinkedIn, and X. Develop and execute social communication plans for product announcements, launches, global events, and other key company initiatives in partnership with communications, marketing, and cross-functional teams. Create and manage social content and programs that showcase Datadog, including employee advocacy initiatives, internal and external newsletters, and content supporting sponsored and Datadog-hosted events. Monitor social channels and engage with relevant conversations, identifying cultural moments and routing mentions that require broader support to the appropriate internal teams. Analyze social performance and translate results into actionable insights and reporting for executives and cross-functional stakeholders. Partner with the Senior Social Media Manager and larger Corporate Communications team to continually refine Datadog’s social strategy, processes, and approach to audience engagement. Who You Are: You have 4–6 years of experience in s

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a New Relic Support Engineer, you know more about our products than any other function and you feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy, your learning opportunities will never end. Are you ready to become our next Support Engineer passionate about today’s Infrastructure issues? What you'll do Collaborate across teams to assist in solving complex technical customer problems across our product suite Strong analytical and technical troubleshooting skills Impeccable customer service skills and display genuine empathy towards customers. Work closely with our software engineering teams to resolve advanced customer issues. Support New Relic customers by resolving various installation, configuration, and data exploration requests. Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform. Advance your skills through additional training and exposure to other features and capabilities of our Products This role requires Has a track record of providing superior end-user software support via email, phone, and social media Love delighting customers, even those who are having a tough day! Experience b

Reports to: Head of Developer Growth · New York, NY NOTE: This is not a traditional marketing role, it's a growth role that reports into the Product org. We're hiring someone to build our developer audience the way the best consumer brands build audiences, with a real voice, a point of view, and the speed to act on both. You'll own where and how we show up in the places developers actually spend time, run our developer social channels, expand into new ones, and build the tooling and measurement behind it. This is a builder role, not simply a coordination role. What You'll Do: Own the voice, editorial standard, and publishing cadence for Datadog's developer channels (@datadogdevs on X, Datadog Developers on LinkedIn) Treat replies as a primary surface. The best accounts win in the mentions, not the feed Expand into the places developers actually spend time: Reddit, YouTube, Discord, Bluesky, dev.to, Hacker News, and whatever you make the case for. Always openly as Datadog — developers catch anything else immediately, and you only get caught once Turn shipped engineering work into things people want to read and watch. Releases, changelogs, war stories, the occasional postmortem that deserves a wider audience Build the attribution model connecting what you publish to trials and signups. Nobody is handing you this one Run real experiments: a hypothesis, a readout, and the willingness to kill something publicly when it doesn't work Lead the developer content engine around events Get other people posting — Datadog engineers under their own names, and developers outside the company who already like us and could use the support Track what developers are saying about us and our competitors, and route it back to product and growth Who You Are: You've grown an audience from a small number to a large one You can point to outcomes your content moved, not just reach You're a strong writer with a distinctive voice, and you know the difference between writing about an audience and

About the Team The Consumer Performance Marketing team owns the execution of paid social acquisition across Meta, TikTok, and Snapchat. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth. We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps. While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems. About the Role This role owns the tactical execution of Consumer paid social campaigns end-to-end. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision. You’ll partner with U.S. teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts. This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes. You’re excited about this opportunity because you will… Be a part of our first DoorDash team in our Mexico City office! Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Google and TikTok to optimize campaign performance and test new products. Learn to operate a world-class acquisition program that brings in millions of orders to D

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! As a Technical Success Manager, you’ll be joining our Client Services team as Tier 2 support working with our APAC clients troubleshooting and resolving technical inquiries and bug fixes and helping clients utilize our platform in the most optimal way. Ultimately, you’ll be ensuring the technical health of our client portfolio. You’ll also act as a technical relationship manager providing best practices guidance with our clients via case and phone communications working in a timely and efficient manner to ensure compliance with defined SLO’s. As you will be working with our

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales,social, compliance, risk, platforms and partnership & economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, experimentation, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Difference You Will Make ACOE is seeking a Lead, Advanced Analytics, Marketplace to help Airbnb enable travel for millions of guests and hosts on our platform. This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, metrics creation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving business and product decisions across topic areas across the company. A Typical Day Design and build metrics / dimensions to monitor product and business performance. Build sophisticated reporting, analytical tools, and dashboards that emp