Sos Hotline Support Guide Jobs

At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you’ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through confusion, and restoring trust when it matters most. Take Ownership As an SOS Hotline Support Guide, you will play a critical role in managing our most urgent user interactions, ensuring their safety, security, and peace of mind. You won't just follow a script; you'll be a lifeline 🌟 Take immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security. Serve as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions. Seamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes. Identify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems. • You maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress. • You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach. • You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms. • You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic. • You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response te

REQUISITOS MANDATÓRIOS •Pacote Microsoft Office; •Conhecimento das normas de sistemas de gestão integrada (Ex.: ISO 45001, ISO 14001, ISO 9001); •Conhecimento funcional SAP ERP ou Sistema Informatizado de Registro de Anomalias; Será necessário ART de cargo e função para esse posto de serviço. EXPERIÊNCIA experiência em atividades similares ao escopo dos serviços. ESCOLARIDADE Grau de Instrução: Pós graduação Formação: Formação em engenharia com Pós-graduação em Engenharia de Segurança do Trabalho, com registro em conselho profissional. ATRIBUIÇÕES Elaborar e/ou atualizar painéis no powerBi que facilitem a gestão sobre os temas de contingência (ex. Acompanhamento do Plano de Manutenção dos Ativos de Contingências, Teste de Performance de Bombas, Cronograma de Simulados, entre outros); Realizar gestão dos treinamentos relacionados a contingência, buscando novas oportunidades e conteúdos a serem compartilhados; Apoiar o planejamento e acompanhar exercícios simulados nas Unidades Operacionais; Propor ações para aprimoramento dos conhecimentos das lideranças no que tange o ICS – Sistema de Comando de Incidente; Acompanhar a implantação das recomendações de contingência oriundas dos estudos de análises de risco de processo e outras inspeções/diagnósticos; Apoiar na elaboração e/ou revisão dos Planos de Resposta a Emergência – PRE das unidades do parque de refino, processamento de gás, DTEN e LCM, bem como os PRE-SOs, Planos Locais e PROs; Assessorar, do ponto de vista da engenharia de segurança, assuntos relacionados à preparação e atendimento a emergências; Apoiar na revisão de procedimentos e padrões relacionados ao tema de gestão de contingência; Realizar apresentações tais como RAC de SMS, Subcomissão, entre outras, sobre o tema de Contingência; Acompanhar a implantação das recomendações de contingência oriundas dos estudos de análises de risco de processo; Auditoria de conformidade de barreiras de proteção identificadas nos estudos de risco de proc

We anticipate the application window for this opening will close on - 30 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Surgical Operating Unit - Partnering across open, laparoscopic, minimally invasive therapies, and robotic-assisted surgery like no one else. Centered on collaboration, training, and innovation, our surgical ecosystem meets today's demands while advancing minimally invasive surgeries for the future, always aiming to improve patient care. This position is field-based role in Atlanta, GA and requires frequent travel throughout the territory. Candidates must reside within 50 miles of the assigned territory and be able to travel regularly to customer sites. A valid driver's license is required. Primary Responsibilities The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs) with a strong focus on GYN. This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in l

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com. The Reddit Corporate Technology team is looking for an extraordinary Senior Support Engineer, Snoo Operations & Support (SOS), to help drive and scale our support team. Supporting the Central and East regions of the United States and some European regions, this role is expected to be on-site at our New York office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed. Our team works cross-functionally with our partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work, handle ticket escalations, and resolve issues. We on-board new employees, provision hardware, and provide hands-on or remote support for all Reddit employees worldwide. You will be a hands-on technical leader, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will help lead day-to-day end user support end-users for the office while working closely with the greater team to: