Support Delivery Lead Jobs

Overview MongoDB is hiring a Manager, Employee Experience Japan (individual contributor) to join our APAC Employee Experience organization. The role will report to the Head of HR, APAC and will be responsible for scaling business processes while supporting employees and managers to optimize the experience of working for MongoDB. You will be the face of the People Team to MongoDB employees and managers serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, and regional compliance. This role requires a proactive and collaborative individual with excellent communication skills, capable of leading and guiding the HR team in maintaining a compliant and ethical workplace. This is a new role being created to support MongoDB’s continued growth and expansion. The Employee Experience Team at MongoDB is the face of HR to the approximately 6,000 employees globally. The team is responsible for providing full employee life cycle service delivery from onboarding to separation management in partnership with the rest of the People Team including the following CoEs: Recruiting, Total Rewards, Learning and Development, Employee Engagement and Inclusion, HR Business Partnering and HR Operations. The team is also responsible for our Workplace sustainability and community/events efforts, Employee Relations, policy and process enhancements including regional compliance as well as developing programs to enhance manager capability across the company. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Partnership: Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in Japan Service Delivery: Serve as the main point of contact for escalated employee and people manager questions and concerns for Japan. Performance Management: Coach and enable managers to set clear expectations, provide regular feedback, a

The CRM Technologies team is responsible for building, scaling, and operating Salesforce-based solutions that power MongoDB’s customer lifecycle from lead management and sales execution to renewals, reporting, and downstream operational workflows. The team partners closely with Sales Operations, Marketing, Revenue Operations, Finance, Customer Success, and Engineering to deliver secure, scalable, and reliable Salesforce solutions. With strong expertise in Salesforce development, automation, integrations, and platform operations, the team continuously evolves the CRM ecosystem to meet changing business needs. Role Overview We are looking for a Salesforce Engineer III to design, build, and support core Salesforce capabilities that enable MongoDB’s global go-to-market and operational teams. This is a senior individual contributor role with clear ownership from requirements through production delivery. You will translate business requirements into high-quality technical solutions using a combination of declarative configuration and custom development. This role is hands-on and delivery-focused, requiring strong technical judgment, attention to platform best practices, and the ability to work effectively across multiple business domains. As an Engineer III, you will also influence engineering standards, improve system performance and reliability, and contribute to shared frameworks and best practices within the Business Systems engineering organization. What You’ll Do Design, build, and support Salesforce solutions across sales, marketing, revenue, customer, and operational workflows Implement and enhance Salesforce functionality using standard configuration, Flows, Apex, Lightning Web Components, and platform automation Partner with business stakeholders to understand requirements, identify gaps, and deliver scalable, maintainable solutions Develop and maintain integrations between Salesforce and external systems such as Marketo, ERP, billing, marketing, support, or ana

MongoDB is seeking a Director, Web Platform & Technology to define the technology strategy, architecture, and delivery model for mongodb.com, our primary digital experience. This leader will drive the evolution of the platform as we migrate to Adobe Experience Manager (AEM), modernize our software development lifecycle, improve performance and scalability, and establish the technical foundation for personalization, experimentation, AI-enabled workflows, and product-led growth. Leading a cross-functional team of Product Managers, Web Engineers, and specialized contractors (Business Analysis, QA, Scrum Master), this role will champion AI adoption across the web development lifecycle while delivering a best-in-class developer experience and partnering closely with design, marketing, and product teams to maximize business impact. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. Main Responsibilities Platform Strategy & Ownership: Define the long-term vision, architecture, roadmap, and operating model for MongoDB's web platform, aligning technology investments with marketing, growth, and business objectives AEM & Digital Experience: Lead the migration to and evolution of Adobe Experience Manager while integrating Adobe Experience Cloud capabilities to support personalization, content operations, search visibility, and scalable content delivery Engineering Excellence: Establish modern engineering practices spanning Agile delivery, CI/CD, release management, quality assurance, automation, documentation, accessibility, security, and technical governance to accelerate delivery and reduce technical debt Team Leadership: Lead globally distributed engineering teams and contractor partners, building high-performing delivery models and fostering technical excellence and accountability AI & Innovation: Identify, pilot, and operationalize AI capabilities—including generative AI, conversational experiences, workflow

About the Role Join Peloton’s Global Network Services team as a Senior Engineer, sitting at the unique intersection of high-scale enterprise networking and high-stakes media production. In this role, you will architect and support the global infrastructure that powers our corporate offices, warehouses, and flagship New York Broadcast Studio. Acting as the key bridge between Global Cloud Engineering and Studio Operations, you will deploy highly resilient, scalable architectures that deliver live streaming content seamlessly to millions of members worldwide. Your Daily Impact Global Architecture & Deployment: Design, optimize, and secure Peloton's global network footprint, integrating Cisco, Meraki, Aruba, and Palo Alto Networks across hybrid on-premises and AWS environments. Studio & Broadcast Reliability: Lead deep-dive traffic analysis and troubleshooting for our NY studio, ensuring 24/7 uptime for live broadcasts, real-time video streaming, and OTT media delivery. Operational Leadership & Lifecycle Management: Manage the end-to-end network project lifecycle—from traffic shaping and SD-WAN optimization to establishing SOPs, security policies (with InfoSec), and handling Tier-3 disaster recovery. You Bring To Peloton Broad & Deep Network Expertise: 8+ years in Network Engineering, including 6+ years in complex SaaS environments and 4+ years designing public cloud networking (specifically AWS). Advanced Protocol & Security Mastery: Expert knowledge of L2/L3 protocols (BGP, OSPF, EIGRP), security protocols (IPsec, 802.1x, RADIUS), SD-WAN, and SDN/SDDC full-stack solutions. Media & Streaming Specialization: 3+ years optimizing IP networks specifically for live video delivery, utilizing multicast/unicast technologies and streaming protocols like HLS, RTMP, and SRT. Education & Elite Certifications: A Bachelor’s degree in Engineering or Computer Science, backed by active CCIE or JNCIE certifications (required). Collaborative Mindset: A curious

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Global Support & Partnerships team is a critical and unique part of helping Lyft succeed in our purpose to Serve and Connect. We support Lyft's international growth by developing integration platforms that seamlessly link global customers to an exceptional customer care experience. We go beyond simply supporting customers; we build the foundational infrastructure that turns every support interaction into a moment of genuine connection. Whether supporting our established North American community or welcoming new users worldwide, we ensure a unified, reliable, and efficient experience for riders, drivers, applicants and support agents alike. We are looking for an experienced technical leader who can support our global ambition by designing, owning, and scaling the Global Support Platform. Responsibilities: Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform. Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks. Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engineers to improve productivity without compromising code quality or security. Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team. Establish best practices f

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for a Senior Staff Technical Program Manager who brings exceptional technical and analytical skills to drive execution across high-impact product initiatives. Come be part of a team at Lyft focused on enabling and empowering engineering teams to deliver at scale. Technical Program Managers at Lyft drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. Our TPMs are technically strong with deep product and software engineering experience. They are problem solvers who make things happen by setting clear goals and inspiring teams to deliver. TPMs at Lyft are both strategic and tactical, doing what it takes to successfully deliver top-priority programs that have a material impact on the business. This role will support product-facing teams within Rideshare, focusing initially on the Partnerships, Loyalty and Payments organization, where you will be responsible for helping them to create a singular loyalty offering that is accessible, emotional, rewarding, and which makes it simple to choose Lyft. You will collaborate with engineering, product, data science, design, analytics, and operations to drive iterative delivery that delights our riders and drivers. Responsibilities Lead cross-functional product initiatives from ideation through planning, execution, launch, and post-launch — ensuring alignment, accountability, and measurable outcomes at every phase. Provide hands-on support across all phases of the software development lifecycle, including project planning, resource allocation, progress tracking, risk mitigation, KPI ownership and measurement, and leadership communications. Partner with engineering, product, data science, design

Role Description As a Technical Solutions Specialist based in Japan, you will serve as a trusted technical advisor to Dropbox customers, partners, and our Direct Sales and Channel teams across Japan and Korea. You will independently lead technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept across both markets. You will help customers understand how Dropbox can enable secure collaboration, AI-powered workflows, and broader workplace transformation. Working closely with Sales, Channel, Customer Success, Product, and Engineering, you will translate complex technical requirements into clear business outcomes, support strategic opportunities from early discovery through post-sales handoff, and strengthen the technical capabilities of our partner ecosystem. Responsibilities Partner with the Direct Sales and Channel teams to understand customer requirements and design secure, scalable solutions across Dropbox products, add-ons, and third-party integrations. Lead technical discovery sessions, product demonstrations, architecture workshops, security reviews, pilots, and proofs of concept. Advise customers and partners on APIs, integrations, migration strategies, deployment approaches, and the ongoing management and security of Dropbox solutions. Build trusted technical relationships with stakeholders across IT, Security, Engineering, Operations, business leadership, and executive teams, confidently addressing technical objections and risk considerations. Translate technical capabilities into clear business value and develop tailored workflows and solutions that support measurable customer outcomes. Enable Sales teams, Customer Success teams, service delivery partners, and channel partners through technical training, demonstrations, and reusable content, while ensuring a smooth transition from pre-sales to post-sales. Represent the voice of the customer to Dropbox Product teams and leadership, and pa

Role Description We’re looking for a n experienced Compensation Business Partner to join our Compensation Team. We collaborate with HR partners and business leaders to d esign and implement compelling compensation prog rams . We advise on complex compensation matters with in-depth analytics and strategic alignment to business goals. In this role, y ou will be client-facing and serve as a trusted partner to senior leadership t o support their unique needs. Responsibilities Drive Dropbox’s compensation philosophy, design and programs for your client teams . Build a consultative and collaborative relationship with HR business partners , business leaders , and executive leadership on compensation programs evolution and compensation initiatives. Act as a trusted advisor on compensation decisions. Support decisions with sound judgement and data-backed recommendations. Proactively r esearch compensation best practices and trends . P erform analysis on effectiveness, competitiveness and fairness of existing programs. Present findings and thoughtful alternative solutions that are aligned with Dropbox’s philosophy. Contribute to the design, delivery, and continuous improvement of enterprise-wide compensation programs and processes, including job architecture, market benchmarking, compensation review cycles, and global compensation practices. Design and implement programs with an understanding of fulfilling business need and impact on global employee base. Build and d eliver compensation - related training and education materials to your client teams. Work with the R ecruiting team to deliver a delightful new hire process by applying Dropbox compensation policies in fair and equitable ways . This includ es new hire offer package consultation to ensure alignment to market and internal peers . Requirements BA/BS in related field 7+ years of experience in-house or advising, preferably for the technology industry or compensation consulting firm Experience with job evaluation

Role Description We’re looking for a n experienced Compensation Business Partner to join our Compensation Team. We collaborate with HR partners and business leaders to d esign and implement compelling compensation prog rams . We advise on complex compensation matters with in-depth analytics and strategic alignment to business goals. In this role, y ou will be client-facing and serve as a trusted partner to senior leadership t o support their unique needs. Responsibilities Drive Dropbox’s compensation philosophy, design and programs for your client teams . Build a consultative and collaborative relationship with HR business partners , business leaders , and executive leadership on compensation programs evolution and compensation initiatives. Act as a trusted advisor on compensation decisions. Support decisions with sound judgement and data-backed recommendations. Proactively r esearch compensation best practices and trends . P erform analysis on effectiveness, competitiveness and fairness of existing programs. Present findings and thoughtful alternative solutions that are aligned with Dropbox’s philosophy. Contribute to the design, delivery, and continuous improvement of enterprise-wide compensation programs and processes, including job architecture, market benchmarking, compensation review cycles, and global compensation practices. Design and implement programs with an understanding of fulfilling business need and impact on global employee base. Build and d eliver compensation - related training and education materials to your client teams. Work with the R ecruiting team to deliver a delightful new hire process by applying Dropbox compensation policies in fair and equitable ways . This includ es new hire offer package consultation to ensure alignment to market and internal peers . Requirements BA/BS in related field 7+ years of experience in-house or advising, preferably for the technology industry or compensation consulting firm Experience with job evaluation

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Senior Business Partner is a seasoned individual contributor with deep subject matter expertise in business partnering. This role provides strategic support to business leaders by aligning people strategies with operational and functional priorities, contributing directly to organisational performance and employee engagement. With a focus on building strong relationships, shaping talent strategies, and enabling workforce effectiveness, this role partners with senior leaders across the commercial organisation. It combines tactical delivery with strategic thinking and is instrumental in executing high-impact people initiatives. The Senior Business Partner operates with autonomy, navigating ambiguity, solving moderately complex challenges, and influencing outcomes across teams and regions. This role will predominately partner our Commercial function, partnering very closely with our VP of UK Commercial. What you’ll be doing: Strategic Business Partnering Serve as a trusted advisor to senior functional leaders, supporting the alignment of people strategies with business goals. Partner with the business to identify people-related opportunities and challenges and translate them into actionable plans. Provide coaching and support to leaders on team dynamics, engagement, performance, and change. Workforce Planning & Organisational Design Lead functional workforce planning efforts, helping shape future-fit team structures and capabilities. Support organisational design activities, ensuring scalable and effective operating models. Use data and business insights to inform headcount planning, role definition, and structural adjustments. Leadership &a

About the Team The Corporate Security team supports the safety, security, and resilience of OpenAI employees globally. The Travel Security function helps employees travel safely and confidently while enabling business activity in a complex and fast-changing operating environment. About the Role As Travel Security Manager, APAC, you will own the regional delivery and continued development of OpenAI's travel security program across Asia-Pacific. You will support the full travel risk management lifecycle, from pre-travel assessment and preparation through active-trip monitoring, incident response, traveler accountability, and post-incident learning. Reporting to the Global Travel Security Manager, you will be the regional lead for travel security matters across APAC. You will work closely with Corporate Security, Protective Intelligence, Finance, People, Legal, Immigration, Global Mobility, Communications, Information Security, and external providers. This is a hands-on role for a seasoned travel security professional. You will independently manage complex cases, advise leaders on risk-based travel decisions, support travelers during incidents and crises, and build scalable regional processes. Broad APAC experience is important, and deeper operating experience in East Asia is particularly valuable. Travel across APAC and occasionally to other regions is expected to comprise approximately 25% of the role. In this role, you will: Own day-to-day travel security operations across APAC, including high-risk travel reviews, traveler briefings, monitoring, escalation, incident response, and traveler accountability. Produce clear, intelligence-led risk assessments, advisories, decision briefs, and practical mitigation options for employees and senior stakeholders. Work with intelligence analysts and external providers to monitor geopolitical, security, health, environmental, and transport risks and turn changing information into timely operational decisions. Lead the travel sec

About the Team OpenAI's mission is to ensure that artificial intelligence benefits all of humanity. OpenAI for Government works with U.S. and allied government institutions to support the responsible adoption of AI across defense, intelligence, federal civilian, state and local, and international public-sector missions. We work at the intersection of technology, policy, operations, security, and delivery to help public servants use frontier AI in ways that are effective, trusted, aligned with democratic values, and grounded in real-world consequences. The team helps government agencies transform how they work through secure, compliant AI tools and mission-aligned deployments, including ChatGPT Enterprise, ChatGPT Gov, APIs, Codex, and emerging frontier capabilities. We partner with government leaders, operators, technologists, and policy stakeholders to translate cutting-edge AI into measurable mission impact while meeting government requirements for safety, reliability, security, compliance, and trust. Cyber is a critical government mission area. OpenAI's government cyber work brings together OpenAI for Government, Product, Research, Security, Product Policy, Legal, Global Affairs, and Communications to help trusted public-sector defenders responsibly use AI to protect government networks, critical infrastructure, and national-security systems. About the Role We are seeking a senior government cyber leader to serve as Head of Government Cyber Integration for OpenAI for Government. This role will integrate OpenAI's government cyber work across strategy, testing and evaluation, trusted access, deployment, policy, security, and external engagement. This is a matrix leadership role, not a replacement for line management. Product teams still own product roadmaps. Research and Safety still own model capability measurement and risk mitigation. Security still owns OpenAI's security posture and customer security requirements. Product Policy, Legal, and Global Affairs still

About the Team The Technical Success team is responsible for ensuring developers and enterprises are successful in building scalable production applications with the OpenAI API platform. We guide and support customers to achieve maximum benefits, value, and adoption from deploying our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a technically savvy and business-minded AI Deployment Engineer to deeply partner with our most strategic and high-impact platform customers, guiding them through application ideation, development, delivery, and scale to accelerate and maximize the value of what they build with our platform. You will have the opportunity to work on the most novel and creative use cases being built on our API, serving as a critical partner for collecting and delivering high fidelity feedback to Product and Research teams. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this role, you will: Deeply embed with our most strategic platform customers, serving as their technical thought partner in ideating and building novel applications on our API. Proactively provide guidance to our customers on how to maximize business impact from their applications, accelerating their time to value. Experiment and prototype solutions with and for your customers. Forge and manage relationships with our customers’ leadership and stakeholders to ensure their application’s successful deployment and scale. Contribute to our open-source developer and enterprise resources. Scale the AI Deployment Engineering function through sharing knowledge, codifying best practices, and publishing notebooks to our internal and external repositories. Validate, synthesize, and deliver high-signal feedback to the Product and Research teams. Use your expertise i

About the Team OpenAI is building the infrastructure foundation for the next generation of AI. The Data Center Engineering team defines the strategy, reference architectures, technical requirements, and delivery standards for the large-scale data centers that support OpenAI research, products, and infrastructure partners. As a Data Center Controls Network Engineer, you will design, validate, and scale the controls and OT network architectures that support high-density AI data centers. You will work across controls systems, OT infrastructure, telemetry, commissioning, deployment, and operations, partnering with mechanical, electrical, IT/networking, security, and external delivery teams. About the Role We are seeking a mid to senior OT Network Engineer with a strong controls systems background to lead the design and operation of resilient, secure, and scalable OT network architectures for high-density AI data centers. This role translates compute, power, cooling, and operational requirements into practical OT network designs, evaluates vendor solutions, and drives technical decisions across controls infrastructure, telemetry, commissioning, and operations. The ideal candidate has strong hands-on experience in mission-critical OT environments, including industrial networking, virtualized infrastructure, and OT network operations, with expertise in routing, switching, segmentation, firewall policy, time synchronization, monitoring, and network lifecycle support. Key Responsibilities Define controls, automation, and OT network requirements for AI data center campuses. Develop reference architectures, engineering standards, and reusable design templates. Review and develop basis-of-design and functional design documents, including OT network diagrams, IP/VLAN schemes, telemetry architectures, data flow diagrams, and commissioning requirements. Design OT and infrastructure network architectures, including physical topology, logical topology, IP addressing, subnetting, VLA

About the Team OpenAI is building the infrastructure foundation for the next generation of AI. The Data Center Engineering team defines the strategy, reference architectures, technical requirements, and delivery standards for the large-scale data centers that support OpenAI research, products, and infrastructure partners. As a Data Center Infrastructure Electrical Engineer, you will help define, validate, and scale the electrical power systems that support high-density AI compute. You will translate evolving compute requirements into practical facility and rack-power architectures, evaluate new technologies and vendor solutions, and drive technical decisions across design, manufacturing validation, construction, commissioning, deployment, and operations. This role is best suited for a senior hands-on engineer with deep experience in mission-critical power systems, strong judgment under ambiguity, and the ability to connect facility infrastructure, hardware requirements, controls, telemetry, reliability, and operations. About the Role We are seeking a senior electrical infrastructure engineer to lead the development of reliable, scalable, and efficient power architectures for high-density, liquid-cooled AI data centers. The ideal candidate has strong practical experience with critical electrical systems at data centers or comparable industrial scale, including medium-voltage and low-voltage distribution, utility interfaces, backup power, UPS and battery systems, rack power delivery, grounding, protection, controls, and monitoring systems. You should be comfortable moving between long-range architecture, detailed engineering review, lab validation, vendor qualification, field deployment, and operational troubleshooting. Key Responsibilities Design and optimize electrical topologies and equipment strategies that reduce cost, accelerate schedules, improve efficiency, increase scalability, and maintain high reliability and maintainability. Review and develop basis-of-des