Support Delivery Lead Jobs

About Backblaze Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe. While there is a lot to celebrate in our past, there are greater opportunities ahead of us. About the Role We are seeking a Back-End Engineer for our Computer Backup Team. This team focuses on the services supporting our Computer Backup product. In this role, you will build and maintain systems to back up and restore exabytes of data. We are looking for an engineer who is excited to learn to develop high-performance, highly multithreaded architectures. We value versatility and are looking for someone comfortable designing and working across any technology as our needs evolve. Responsibilities Design and develop highly scalable, performant services and APIs in a Java ecosystem. Integrate AI coding agents and frameworks into your workflow to accelerate development, refactor legacy components, and improve code quality. Collaborate on the full technical lifecycle, including estimation, design, development, and delivery. Collaborate across the organization to ensure project success. You will often engage with QA, Data Centers, Marketing, Product Management, Support, Legal/Compliance, and Security to gather necessary context and requirements to implement solutions correctly, help customers, and solve problems. Diagnose complex issues and maintain the stability of large-scale production systems. Collaborate across functional teams and provide technical leadership to foster engineering excellence. Required Qualifications A broad track record of project deliveries and successfully shipping software systems. 3+ years of experience with Java

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM You will lead the Client Engineering organisation, responsible for the core health and delivery of Tide’s mobile and web applications. This group comprises Core Architecture, Engineering Productivity, and Quality Engineering . Your mission is to ensure our frontend ecosystem is a competitive advantage, providing the standards and tools that allow our product teams to build with confidence and speed. You will lead a team of Engineering Managers and partner with a tenured community of Staff Engineers to solve our most complex technical challenges. ABOUT THE ROLE As Director of Engineering, you own the technical direction and standards for Tide’s frontend. We are looking for a leader who is deeply engaged in the arc

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As an Engineering Manager at Tide, You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving growth through robust, secure user acquisition and onboarding platforms. You’ll lead the engineering delivery of our onboarding platform across major global markets—including the UK, India, Germany (DE), and France (FR)—owning the technical direction and execution of systems that power friction-free member sign-ups, verification, and initial account setup. You’ll focus on building scalable, compliant, and extensible capabilities that accelerate international expansion while seamlessly adapting to evolving regulatory and market needs. You’ll ma

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As an Engineering Manager at Tide, You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving growth through robust, secure user acquisition and onboarding platforms. You’ll lead the engineering delivery of our onboarding platform across major global markets—including the UK, India, Germany (DE), and France (FR)—owning the technical direction and execution of systems that power friction-free member sign-ups, verification, and initial account setup. You’ll focus on building scalable, compliant, and extensible capabilities that accelerate international expansion while seamlessly adapting to evolving regulatory and market needs. You’ll ma

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: As a Staff Software Engineer, Backend, you will lead multi-team initiatives, leveraging your deep technical expertise to ensure alignment, quality, and long-term maintainability across the organization. You will balance hands-on technical guidance with strategic leadership, establishing engineering best practices that transcend your immediate team. By mentoring experienced engineers and building strong relationships with cross-functional stakeholders, you will drive project delivery and ensure our backend infrastructure remains scalable and robust enough to support millions of users worldwide What you will do Lead the team to ensure we build our product efficiently and effectively. Influence product priorities and scope, offering valuable input in decision-making. Communicate complex decisions clearly, weighing the pros and cons of different solutions. Mentor and guide experienced engineers, helping them develop both technically and culturally. Leverage your experience to establish best practices across the engineering team and beyond. Drive project delivery by aligning with cross-functional stakeholders and ensuring the team has everything needed. L

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: As a Senior Staff Software Engineer, Backend, you will lead multi-team initiatives, leveraging your deep technical expertise to ensure alignment, quality, and long-term maintainability across the organization. You will balance hands-on technical guidance with strategic leadership, establishing engineering best practices that transcend your immediate team. By mentoring experienced engineers and building strong relationships with cross-functional stakeholders, you will drive project delivery and ensure our backend infrastructure remains scalable and robust enough to support millions of users worldwide What you will do Lead the team to ensure we build our product efficiently and effectively. Influence product priorities and scope, offering valuable input in decision-making. Communicate complex decisions clearly, weighing the pros and cons of different solutions. Mentor and guide experienced engineers, helping them develop both technically and culturally. Leverage your experience to establish best practices across the engineering team and beyond. Drive project delivery by aligning with cross-functional stakeholders and ensuring the team has everything ne

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. As an Engineering Manager, Data, you will lead a multidisciplinary team of ML engineers, data scientists, and data engineers driving some of Truecaller's most strategic initiatives. Your team will be responsible for advancing the trust graph, compounding intelligence, communication experiences, fraud detection, federated learning, calling, search, and the AI Assistant, technologies that sit at the core of Truecaller's strategy. This role combines deep technical leadership with people management: you will define the technical direction across an applied ML stack, foster the growth and well-being of a highly specialized team, and transform a research-driven roadmap into reliable, production-ready systems. What you'll do: Lead, grow, and retain a high-performing team of ML engineers, data scientists, and data engineers, investing deliberately in each person's development and career path. Set technical direction for the core intelligence behind Truecaller’s calling and search intelligence, along with the real-time serving and data platforms that support them. Own team planning, prioritization, and delivery, balancing near-term product commitments against long-term platfo

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. As an Engineering Manager, you will lead the team behind Truecaller's Recommendations and adVantage, our AI-powered performance advertising platform. It is a multi-disciplinary team of ML engineers, data scientists, backend engineers, and data engineers building the retrieval, ranking, and contextual-bandit systems, and the real-time serving and data infrastructure beneath them, that decides what Truecaller recommends and shows to hundreds of millions of users. The role sits at the intersection of technical depth and people leadership: you will set direction across an applied-ML stack, keep a highly specialized team healthy and growing, and turn a research-heavy roadmap into shipped, reliable systems. What you'll do: Lead, grow, and retain a high-performing team of ML engineers, data scientists, backend engineers, and data engineers, investing deliberately in each person's development and career path. Set technical direction across the recommendation and advertising ML stack - retrieval, ranking, contextual bandits, and conversion modeling - along with the real-time serving and data platforms that support them. Own team planning, prioritization, and delivery, balanci

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Business System Analyst at Everpure™, you will serve as the strategic bridge between cross-functional business partners and technical engineering teams to unlock the full potential of our enterprise platform . You will maximize organizational agility by aligning ServiceNow capabilities across ITSM, HR, and Field Services directly with key business outcomes . Partnering closely with developers, product owners, and enterprise leaders, you will drive operational efficiency, seamless automation, and platform modernization . If you thrive on transforming complex enterprise workflows into scalable, high-impact digital experiences, this role offers an exciting opportunity to shape our technology ecosystem . WHAT YOU'LL DO Drive Business Process Optimization & Alignment: Lead workshops with key stakeholders across IT, HR, and Operations to map current-state workflows, eliminate operational bottlenecks, and design scalable future-state processes that enhance service efficiency and align with enterprise governance standards . Manage Agile Backlog & Deliver Strategic Value: Transform complex business requirements into prioritized epics, clear user stories, and acceptance criteria within Agile delivery frameworks, ensuring technical features directly support measurable organizational goals . Ensure Delivery Excellence & Solution Quality: Partner with platform architects and engineering teams to rev

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Python Engineer on the Prague-based Autotriage team, you will drive the development of infrastructure and tools that automatically triage failed tests across Everpure’s large-scale automated environments. By building a distributed, modular system that analyzes failed jobs and groups related issues via signature matching, you will empower engineering teams to prioritize effectively and avoid repetitive analysis. You will combine technical expertise with leadership qualities, collaborating with cross-functional teams globally to introduce ongoing enhancements, including new analysis modules and AI-based insights. WHAT YOU'LL DO Design and build advanced tools to analyze test failures across a multi-machine hardware and software stack within a continuous integration automation framework. Operate, maintain, and troubleshoot high-quality CI/CD processes to prevent bottlenecks and ensure the infrastructure remains robust and reliable. Apply a data-driven approach to identify and resolve root causes, delivering continuous support that makes code delivery easier and more efficient for internal engineering teams. Coordinate with various engineering teams across time zones to ensure important fixes are delivered in a timely manner and proactively make improvements to integration tools. We are primarily an in-office environment and therefore, you will be expected to work from the Prague office in compliance with

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Data Reports to: CX Analytics and Performance Director Apprenticeship: Data Analyst Level 4 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Customer Service department in turning core operational data into clear, actionable insight — covering everything from divisional headcount and budgets through to CS performance metrics, carrier claims and returns — helping the business understand performance and identify where the customer experience can be improved. Key Responsibilities Support core CS operational performance reporting across the department, including divisional headcount, budgets and key performance metrics such as CSAT and APH. Collect, clean and validate data from multiple internal and external sources across CX/CS operations, including carrier claims, returns (e.g. ZigZag), post-dispatch communications and customer contact systems. Build and maintain dashboards and reports (e.g. Power BI) tracking department-wide CS metrics, from workforce and budget data to claims and returns performance. Write and run SQL queries to extract and manipulate data from relational databases in support of departmental reporting. Identify trends and patterns across headcount, budget, claims, returns and delivery data, flagging root causes and opportunities for improvement. Support CS leadership and wider teams with ad hoc analysis to inform decision-making, resourcing

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Collections team, as part of the Repayments area, is on a mission to build a robust platform that will maximize the recovery of delinquent users by sending the right message to the right people at the right time, while monitoring and detecting problems and ensuring high reliability of the engineering systems. Collaborating closely with our product managers, backbook risk teams and other engineering teams , you will effectively manage loans throughout the delinquency phase of their lifecycle and develop and implement recovery strategies. We are looking for a highly motivated software engineer to build the next generation platform solutions that will allow us to manage our constantly growing volume while maintaining high availability and reliability of the systems. You will work closely with your team mates in the Collections team and Product to build robust collections solutions which will enable us to keep our loans portfolio healthy and help our customers pay on time and recover from any delays. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will contribute to a sense of community on your team by engaging in growth and devel

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a highly motivated Software Engineer in our Furnishing Platform team to build scalable systems and data pipelines to power our consumer credit reporting. You will partner closely with our Product, Compliance, Servicing, and Credit teams to design robust reporting systems. The systems you will work on are vital for delivering accurate and timely data from Affirm’s financial product portfolio to Consumer Reporting Agencies. Affirm is growing fast and we want you to enable us to scale our products to 10x and beyond through building world-class systems which enable Affirm in its mission to provide honest financial products which improve lives. We are only just getting started! Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What you’ll do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What we look for You have a total of 1.5+ years of experience as a software engineer. You have experience designing, deve

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Collections team, as part of the Repayments area, is on a mission to build a robust platform that will maximize the recovery of delinquent users by sending the right message to the right people at the right time, while monitoring and detecting problems and ensuring high reliability of the engineering systems. Collaborating closely with our product managers, backbook risk teams and other engineering teams , you will effectively manage loans throughout the delinquency phase of their lifecycle and develop and implement recovery strategies. We are looking for a highly motivated software engineer to build the next generation platform solutions that will allow us to manage our constantly growing volume while maintaining high availability and reliability of the systems. You will work closely with your team mates in the Collections team and Product to build robust collections solutions which will enable us to keep our loans portfolio healthy and help our customers pay on time and recover from any delays. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · On-Call Rotation - There would be an on-call rotation for this role as a requirement · Y

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a highly motivated Software Engineer in our Furnishing Platform team to build scalable systems and data pipelines to power our consumer credit reporting. You will partner closely with our Product, Compliance, Servicing, and Credit teams to design robust reporting systems. The systems you will work on are vital for delivering accurate and timely data from Affirm’s financial product portfolio to Consumer Reporting Agencies. Affirm is growing fast and we want you to enable us to scale our products to 10x and beyond through building world-class systems which enable Affirm in its mission to provide honest financial products which improve lives. We are only just getting started! Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What you’ll do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. On-Call Rotation - There would be an on-call rotation for this role as a requirement What we look for You have a tot