Support Delivery Lead Jobs

About Appspace: At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Your Role as a Cloud Security Engineer : We are seeking a highly skilled Cloud Security Engineer to join our dynamic team. This is a crucial customer-facing role where you will be instrumental in designing, implementing secure cloud configurations, being proactive by recommending security by design standards and, securing complex cloud environments for our clients across Google Cloud Platform (GCP), Microsoft Azure, and Amazon Web Services (AWS), with a strong emphasis on GCP. You will leverage your deep expertise in SaaS security, network security, and compliance to provide strategic guidance and hands-on support, ensuring our clients' cloud infrastructures are robust, resilient, and compliant with industry standards. What You'll Do: Cloud Security Operations: Design, implement, and optimize robust cloud security architectures to enhance, build, monitor and address all security alerts from our SIEM and other security systems. This is an operational role whereby you will be available M-F 8am-5pm EDT and, when needed, on-call shifts on evenings and weekends. Network Security Expertise: Your network security and cloud security expertise will be required to respond to customer questionnaires, customer calls and create artifacts including network diagrams, architecture diagram, data flow diagrams and other artifacts to support customer requests. Strong written skills will be required here and attention to detail. SIEM Integration & Optimization: As a Level-2 Security Operation

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is building a world-class team, anchored in our San Francisco and New York offices and increasingly growing across the globe. We believe the best talent can come from anywhere, and our ability to hire and support that talent is mission-critical. As our Immigration and Mobility Manager, you will make global hiring operationally seamless. You’ll be Baseten’s in-house expert on immigration, relocation, and international employment strategy, ensuring that exceptional candidates from all over the world can confidently build their careers with us. This is a high-stakes, high-impact role. Speed, clarity, and correctness matter deeply in immigration and mobility. You will own the end-to-end experience, navigate a rapidly evolving U.S. immigration landscape, and design the systems and policies that enable Baseten to hire globally while delivering an exceptional employee experience. Over time, you’ll also help shape where and how we expand internationally, advising on global hiring models, new hubs, and employment structures that support our long-term growth. RESPONSIBILITIES Own the end-to-end immigration lifecycle, managing all U.S. visa processes (e.g., H-1B, O-1, J-1, TN, E-3, L-1, EB-2/3 PERM) from offer stage through renewals and permanent residency. Oversee and project manage visa sponsorships executed through Employer of Record (EOR) partners Serve as Baseten’s internal immigration expert, partnering clo

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE The largest, most demanding enterprises are starting to run on Baseten, and they arrive with a range of security, compliance, and procurement requirements. As a Senior Engineer on Baseten's enterprise engineering team, you'll build the capabilities that enable large organizations like Writer, HubSpot, and Notion to succeed on Baseten. Enterprise engineering authors the core building blocks, APIs, and user experiences powering the Baseten platform: identity and access management, billing, regional isolation, and self-hosted and single-tenant deployment options. This is deep product and systems work across the full stack, from designing authentication and authorization systems using standards like OAuth and OIDC to shipping the admin experiences enterprise IT teams use to manage their organization. EXAMPLE INITIATIVES Recent and upcoming work on the team: Fine-grained authorization for users, service accounts, and agentic workloads SSO and SCIM support, allowing customers to centralize and automate access to Baseten Expanding the billing platform to support evolving pricing models, advanced data exports, and controls to manage spend In-product management and enforcement of customer compliance requirements like data residency and HIPAA Securing network paths in and out of a customer's models with private connectivity and ingress and egress restrictions Allowing customers to run Baseten inside their own VPC, on-pr

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We’re looking for a Principal Engineer to join the ML Platform team at Synthesia. Our team builds and operates the systems that allow researchers and product teams to train, serve, and deploy generative models reliably and efficiently . This includes research infrastructure, production serving systems, internal tooling, and the platform interfaces that connect them. A growing part of our mission is making these systems more automation-friendly and agent-oriented , so that workflows can increasingly be operated through reliable tooling rather than manual effort. We’re looking for a strong generalist with a systems mindset: someone who is comfortable working across infrastructure, backend systems, and tooling, and who has seen ML systems in practice. this is not a pure ML Engineer role. We’re especially interested in people who think deeply about reliability, scalability, performance, and resource efficiency in complex production environments. This is a hands-on IC role with significant ownership. You’ll help shape how our ML platform evolves as we scale the number of models, workloads, tools and teams relying on it. What you’ll do Design and improve the platform systems that support model training, evaluation, an

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role... We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes . You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth. What You'll Do Lead discovery and qualification Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics Challenge vague requests and reframe them into clear, high-impact use cases Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout Own solution design and technical validation Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations Design and run

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform. You will lead a highly technical team responsible for supporting customers running production AI workloads on Anyscale. Your team will resolve complex technical issues, manage customer escalations, and partner closely with Product and Engineering to ensure customer feedback is translated into meaningful product improvements. Success in this role requires balancing operational excellence with strong technical leadership. Beyond resolving individual customer issues, you will help the team identify recurring patterns, improve support workflows, expand customer self-service, and leverage automation, diagnostics, and engineering best practices to improve both the customer experience and the product over time. As opportunities arise, your team may also contribute tooling, documentation, automation, or occasional product fixes that help eliminate recurring sources of customer fri

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Product & Privacy Counsel at Synthesia, you’ll partner closely with Product, Engineering, R&D, Business Operations, and Go-To-Market teams to help bring innovative AI products to market responsibly. Reporting to the Head of Product & Privacy Legal, you’ll play a key role in navigating complex legal and regulatory issues, balancing risk with business objectives, and helping the company scale with confidence. In this role you will: Partner with Product, Engineering, and R&D teams across the entire product lifecycle to identify and address legal risks in areas including AI, IP, privacy, security, open source, and marketing. Support commercialization efforts by advising Go-To-Market and Business Operations teams on product positioning, licensing models, and regulatory issues. Monitor and interpret evolving laws related to AI, privacy, IP, and competition to ensure proactive compliance and business alignment. Draft and maintain scalable processes, playbooks, and guidance to support consistent legal input across teams. Assist in creation and management of privacy, security and AI governance frameworks and audits. Operate independently and provide pragmatic, business-oriented legal advice that alig

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The opportunity At Synthesia we really care about video generation, especially about human centric avatar video generation. This led us to release models such as EXPRESS-Video , and soon our latest video model - these are the best avatar video models in the world, and we are committed to continuing and double down our efforts in leading that area. Our goal is to get to human centric video models that can generate arbitrary long videos at high resolution with arbitrary actions and events. That means continuously training large generative video models from scratch with the proprietary data pipelines and compute infrastructure to support it at scale. We are looking for a technical leader who owns the full stack end-to-end, someone who bridges pre-training and post-training, sets long-term direction alongside research leadership, and is personally present at the hardest parts of the work. If building foundation model capability from the ground up at a company genuinely committed to leading the field sounds like the right next challenge, this role was written for you. About the role Synthesia's video generation capability is core to everything we ship. It involves roughly 15 people working daily across pre-training a

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role... We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes . You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth. What You'll Do Lead discovery and qualification Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics Challenge vague requests and reframe them into clear, high-impact use cases Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout Own solution design and technical validation Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations Design and run

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role... We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes . You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth. What You'll Do Lead discovery and qualification Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics Challenge vague requests and reframe them into clear, high-impact use cases Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout Own solution design and technical validation Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations Design and run

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Deal Strategy Analyst is a commercial operator embedded in Synthesia's Revenue Operations function. This is a deal desk role with depth — you’ll partner directly with AE/CSMs, Sales leadership, Finance, and Legal across the EMEA region to structure, price, and approve deals that are commercially sound, operationally clean, and built to close. You will support the deal review process for EMEA: from first submission through approval routing, exception triage, and post-signature hygiene. You’re a day-to-day partner to AE/CSMs on standard deals, escalating non-standard structures to senior team members. We are looking for someone with strong technical foundations — Salesforce fluency, revenue recognition awareness, and comfort working in CPQ environments — alongside developing commercial judgement and a willingness to learn the craft of deal structuring. What You'll Do: Deal Review & Structuring Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds — approving standard deals and routing exceptions to senior reviewers Support modelling of multi-year, multi-product deals — building ARR, TCV, and per-seat/platform fee scenarios under the guidan

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Europe remote or London hybrid About the role: As our engineering and research organisation grows, so does the complexity of securing it. Our Application Security team is at the forefront of that challenge — building AI-native security tooling, embedding security into the development lifecycle at scale, and finding ways to make a small, highly capable team punch well above its weight. We're looking for an Engineering Manager to lead and grow the AppSec team. This is not a coordination role. You'll be leading a team of exceptionally senior and staff-level engineers who are deeply self-directed and technically excellent. To earn their trust and enable their best work, you'll need to be genuinely close to the craft — able to engage at depth on threat modelling, agentic security tooling, SDLC design, and application risk. You'll also own AppSec strategy and be accountable for how the function scales alongside a product organisation that is growing fast and leaning heavily into AI-assisted development. Important note: Anyone working as a manager within the Infosec team will need to follow the Infosec Team Management Tenets . Key Responsibilities: Lead, support, enable and grow the AppSec team — owning hirin

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role Ray aims to provide a universal API for building distributed applications. To achieve this goal requires a distributed system with high levels of performance and reliability. We're looking for engineers with systems software experience that are interested in contributing to the Ray backend. About the Ray Core Team The Ray Core team develops and maintains the Ray C++ backend (e.g., distributed scheduler, language runtime integration, I/O and memory subsystems). We are responsible for the reliability, scalability, and performance of Ray as well as ensuring that Ray provides the right feature set to support higher level libraries and use cases. The team works on a balance of new features / distributed libraries, test infra improvements, debugging, and longer-term architectural improvements to Ray. A snapshot of projects you can work on: Optimizing performance of large-scale workloads on Ray Stability and stress testing infrastructure Improving fault tolerance (HA) As part of this role, you will: Leading cross-team projects while mentoring junior team members Develop high quality open source software to simplify distributed programming (Ray) Identify, implement, and evaluate architectural improvements

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role Ray aims to provide a universal API for building distributed applications. To achieve this goal requires a distributed system with high levels of performance and reliability. We're looking for engineers with systems software experience that are interested in contributing to the Ray backend. About the Ray Core Team The Ray Core team develops and maintains the Ray C++ backend (e.g., distributed scheduler, language runtime integration, I/O and memory subsystems). We are responsible for the reliability, scalability, and performance of Ray as well as ensuring that Ray provides the right feature set to support higher level libraries and use cases. The team works on a balance of new features / distributed libraries, test infra improvements, debugging, and longer-term architectural improvements to Ray. A snapshot of projects you can work on: - Optimizing performance of large-scale workloads on Ray - Stability and stress testing infrastructure - Improving fault tolerance (HA) As part of this role, you will: Develop high quality open source software to simplify distributed programming (Ray) Identify, implement, and evaluate architectural improvements to Ray core Improve the testing process for Ray to make re

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role: Anyscale is growing its Sales Team! We're looking for a Bay Area based Enterprise Account Executive to build out our enterprise-level client relationships. This is a Hunter role, so you will be prospecting, developing, and closing new business while focusing on the clients’ requirements. The Enterprise AE’s must have the confidence and ability to negotiate and close agreements with clients and support new customers. This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. Anyscale is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed professional with experience managing a complex sales process and possess excellent presentation and listening skills, organization and contact management capabilities, we’d love to hear from you. As part of this role, you will: Achieve sales quotas for named accounts on a quarterly and annual basis by developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan Develop marketing plans with the marketing team to drive revenue growth Be the trusted advisor to