Support Delivery Lead Jobs

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are Creativity, collaboration, and camaraderie shape how Mindbody's Marketing team works. In a dynamic, data-led environment, we develop strategic B2B and consumer marketing initiatives that respond to an evolving landscape. Together, we're strengthening Mindbody's position as a trusted software provider for fitness, beauty, and wellness businesses. The Role You'll Play We're looking for an Associate Visual Designer to support a variety of B2B SaaS marketing initiatives across content, web, email, video, social media, advertising, and brand campaigns. You'll bring familiarity with Figma and Adobe Creative Suite, including After Effects, while building your skills and developing a strong understanding of the Mindbody brand. Collaborate with visual designers, copywriters, project managers, and stakeholders to bring creative ideas to life&l

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate. Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients Designing and implementing robust web and messaging services that power conversational and workflow automation Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions Architecting scalable systems across frontend, backend, and integration layers Mentoring teammates through thoughtful code reviews and

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Team The fitness and wellness industry is built on consistency and transformation, but it’s challenged by high churn due to seasonality and the ebb and flow of human motivation. We a

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Operational Finance Team The Operational Finance Team is responsible for a variety of tasks that are instrumental in keeping the business running on a day-to-day basis. There are four teams within the Operational Finance Function each serve a specific purpose to the company: Accounting and Accounts Payable - Accurately records all vendor related transactions and keeps our vendors paid, Billing Team - provisions all customers access to mixpanel and ensure proper revenue recognition, Collection Team - records all customer payments and ensures we get paid on time, Payroll - prepares payrolls for all employees world wide. The team is split between the Bay Area, London, Bangalore and Barcelona. About the Role The Procurement Operations Lead will lead the procurement program at Mixpanel. They will manage a team of two, and will be responsible for organizational spend, maximizing vendor value, optimizing procurement processes, minimizing risk, and assisting business partners throughout the organization with the procurement of third-party tools and services. This role requires a breadth of experience and both strategic and operational skills, along with proven people-management capability. A successful candidate will enjoy building and developing a team while using their skillset to streamline operations, enhance processes, and continuously support and educate others to develop a world-class procurement program. Responsibilities Manage and develop a team of two, coaching them through skill-building, career growth, and day-to-day performance while fostering a culture of shared ownership and high s

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicでは現在、当社の成長を支える中核メンバーとして、シニアテクニカルサクセスマネージャー（Sr Technical Success Manager）を募集しています。SREやソフトウエア開発エンジニア、インフラエンジニアなど複数のエンジニアリングロールの方々と日々ディスカッションをしていたり、統括するCTOやテックリードの方々と技術的なコミュニケーションを行う機会が多い方は大歓迎です。サービス開発/運用を実際に行っているメンバーが多く、現場での経験がすぐに役立つロールのため、社外の接客の経験が浅い場合でもご安心ください。オンボードのためのトレーニングも揃っています。 Technical Success Managerの主な業務は、New Relicの営業、Solutions Consultant、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的にご利用いただくためのご契約後の活用促進や業務改善の支援を行うことです。また、既存のお客様の活用状況を分析し、様々な社員がデータドリブンで動けるた、めの環境整備も行っています。 当社のTechnical Success Managerとして、さまざまな業界やシステムに対する技術的なサポートをすることで、多種の技術やお客様のビジネスニーズ、市場動向を把握することができます。ご契約後のお客様の成長を助けながら信頼関係を築き、お客様の成功とビジネス業績の改善を好循環で回していくというカスタマーサクセスの本質を体現するエキサイティングなキャリアを築くことが可能です。当社には、これまでの活動を通じて培われた豊富な成功実績とノウハウがあります。お客様と密接に関わりながら、共に目標を追求することに情熱をお持ちの方のご応募を、心よりお待ちしております。 What you'll do お客様のオンボーディング、ユーザー環境への適用、そして継続的な利用を確実なものとし、お客様を成功へ導きます。 New Relic の製品とサービスの全ての面で技術的なリーダーシップを発揮します New Relic を利用したリアルタイムパフォーマンスの問題解決をできるようにお客様のトレーニングを支援します お客様の状況を見ながらサービス解約のリスクを特定し、そのリスクを排除するために積極的に取り組みます 他の Technical Support Engineer や Solution Consultant, Sales などと連携してお客様の問題を迅速に解決します お客様の声を拾い、New Relic がより良いサービスを提供するために内部にフィードバックを伝えます 特定の業務ドメインのスペシャリストとして業界固有の課題においてチームメンバーを牽引し、個人およびチームの潜在能力の追求と拡大を促進します。計画的な能力開発を提供し、全員が最高の仕事ができる機会を確保します。 This role requires アプリケーションを業務で設計・開発した経験がある（バックエンド and/or フロントエンド） AWS、Azure、GCPなどのパブリッククラウドサービスを利用したシステム構築を業務で経験したことがある 本番等で稼働するシステムのトラブルシュートを業務でしたことがあり、問題検知から恒久対応までのトラブル管理全般を行ったことがある 顧客または社内の他部門のステークホルダーに対

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Operational Finance Team The Operational Finance Team is responsible for a variety of tasks that are instrumental in keeping the business running on a day to day basis. There are four teams within the Operational Finance Function each serve a specific purpose to the company: Accounting and Accounts Payable - Accurately records all vendor related transactions and keeps our vendors paid, Billing Team - provisions all customers access to mixpanel and ensure proper revenue recognition, Collection Team - records all customer payments and ensures we get paid on time, Payroll - prepares payrolls for all employees world wide. The team is split between the Bay Area, London, Bangalore and Barcelona. About the Role The Procurement Operations Lead will lead the procurement program at Mixpanel. They will manage a team of two, and will be responsible for organizational spend, maximizing vendor value, optimizing procurement processes, minimizing risk, and assisting business partners throughout the organization with the procurement of third-party tools and services. This role requires a breadth of experience and both strategic and operational skills, along with proven people-management capability. A successful candidate will enjoy building and developing a team while using their skillset to streamline operations, enhance processes, and continuously support and educate others to develop a world-class procurement program. Responsibilities Manage and develop a team of two, coaching them through skill-building, career growth, and day-to-day performance while fostering a culture of shared ownership and high s

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel’s Partnerships team builds and grows relationships with resellers, agencies, consultancies, systems integrators and technology partners. These partnerships help generate pipeline, accelerate sales and extend Mixpanel’s reach across EMEA. About the Role We are looking for someone early in their sales career who wants to develop within partnerships. You will receive hands-on coaching as you grow into managing a portfolio of channel and reseller partners across priority EMEA markets. Your focus will be on recruiting the right partners, helping them become commercially active and working with Mixpanel’s sales teams to generate and progress opportunities. This is a commercial role where success is measured by partner-sourced pipeline, influenced revenue and partner activation. Previous channel experience is helpful but not essential. Strong sales fundamentals, curiosity and a willingness to learn are more important. Responsibilities Recruit, onboard and develop channel and reseller partners across priority EMEA markets. Build joint plans that generate partner-sourced pipeline and revenue. Enable partners to identify, position and support Mixpanel opportunities. Connect partners with Mixpanel’s sales teams around target accounts and active deals. Support joint campaigns, events and other go-to-market activity. Manage partner communications, deal registrations and programme activity through Mixpanel’s partner systems. Track partner performance, pipeline and progress against agreed goals. Build strong internal and external relationships that help partners contribute to Mixpanel’s growth.

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are seeking a dynamic, analytical, and execution-oriented Treasury Manager to own and elevate our treasury operations and contribute to the development and execution of Treasury strategy. This isn't a role for someone who just wants to maintain the status quo—we need a builder. You will be responsible for managing day-to-day cash operations, liquidity, and debt management, while actively designing, setting up, and modernizing our banking & treasury management systems infrastructure. This role is operational and strategic at the same time. You will partner closely with teams across the entire organization to help streamline and scale treasury-related processes. If you thrive in a fast-paced, dynamic and challenging environment, we want to talk to you. What you'll do Treasury Operations & Liquidity Management Cash & Liquidity: Manage daily cash management & treasury operations, ensuring optimal liquidity levels across all entities while positioning the company for growth. Credit Facility Management: Manage credit facility activities and support the lender-related processes. Forecasting: Build, maintain, and continuously improve robust short-term cash flow forecasts. Implement improvements to help automate workflows and upstream processes to make short-term forecasting more efficient and accurate. Support long-term liquidity planning exercises. KYC & Compliance : Support treasury-related KYC and compliance requiremen

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Strategic Alliances team is small, fast, and outcome-oriented - not a program or account mapping factory. We spearhead the identification, investigation, development and execution of initiatives & partnerships aimed at moving the needle for some of Mixpanel’s most strategic levers. As Mixpanel continues its evolution, this team is at the forefront of defining our new ecosystem realities and opportunities, particularly within the emerging spaces in, and enabled by, AI. LLM’s, Vibecoders and MCP Servers and their adjacencies are our workspace. About the Role You'll own a portfolio of partner opportunities and sourcing of structural deals — embedded distribution, revenue share, API embedding, committed co-sell — with the companies defining how AI-native software gets built and distributed (think Snowflake, Stripe, Anthropic, Google, Glean and Replit) and target new relationships, owning first conversation through execution. You’ll also provide due diligence support for in-flight opportunities. You need to be comfortable with ambiguity and have the ability to translate company priorities into a set of actionable and achievable partnerships. You will work closely with stakeholders and senior leadership across Product & Engineering, Marketing, Channel and Sales teams to ensure tight alignment and smooth execution - to be successful, you will need a track record of this collaboration with quantifiable outcomes. Responsibilities End-to-end ownership of a set of strategic partnerships with LLMs, Hyperscalers, AI developer tools, data platf

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Strategic Alliances team is small, fast, and outcome-oriented - not a program or account mapping factory. We spearhead the identification, investigation, development and execution of initiatives & partnerships aimed at moving the needle for some of Mixpanel’s most strategic levers. As Mixpanel continues its evolution, this team is at the forefront of defining our new ecosystem realities and opportunities, particularly within the emerging spaces in, and enabled by, AI. LLM’s, Vibecoders and MCP Servers and their adjacencies are our workspace. About the Role You'll own a portfolio of partner opportunities and sourcing of structural deals — embedded distribution, revenue share, API embedding, committed co-sell — with the companies defining how AI-native software gets built and distributed (think Snowflake, Stripe, Anthropic, Google, Glean and Replit) and target new relationships, owning first conversation through execution. You’ll also provide due diligence support for in-flight opportunities. You need to be comfortable with ambiguity and have the ability to translate company priorities into a set of actionable and achievable partnerships. You will work closely with stakeholders and senior leadership across Product & Engineering, Marketing, Channel and Sales teams to ensure tight alignment and smooth execution - to be successful, you will need a track record of this collaboration with quantifiable outcomes. Responsibilities End-to-end ownership of a set of strategic partnerships with LLMs, Hyperscalers, AI developer tools, data platf

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Strategic Alliances team is small, fast, and outcome-oriented - not a program or account mapping factory. We spearhead the identification, investigation, development and execution of initiatives & partnerships aimed at moving the needle for some of Mixpanel’s most strategic levers. As Mixpanel continues its evolution, this team is at the forefront of defining our new ecosystem realities and opportunities, particularly within the emerging spaces in, and enabled by, AI. LLM’s, Vibecoders and MCP Servers and their adjacencies are our workspace. About the Role You'll own a portfolio of partner opportunities and sourcing of structural deals — embedded distribution, revenue share, API embedding, committed co-sell — with the companies defining how AI-native software gets built and distributed (think Snowflake, Stripe, Anthropic, Google, Glean and Replit) and target new relationships, owning first conversation through execution. You’ll also provide due diligence support for in-flight opportunities. You need to be comfortable with ambiguity and have the ability to translate company priorities into a set of actionable and achievable partnerships. You will work closely with stakeholders and senior leadership across Product & Engineering, Marketing, Channel and Sales teams to ensure tight alignment and smooth execution - to be successful, you will need a track record of this collaboration with quantifiable outcomes. Responsibilities End-to-end ownership of a set of strategic partnerships with LLMs, Hyperscalers, AI developer tools, data platf

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As Senior Legal Counsel, you will join our dedicated, collaborative global legal team supporting diverse commercial matters, including growth across the APJ region with particular focus on Japan. You will have a voice that is heard and respected, while encouraged to grow in your abilities and curate your own career path. If you have a drive for supporting sales teams and revenue growth, with expertise as a transactional lawyer negotiating contracts in the Software-as-a-Service industry, read on! In this role, you will primarily support New Relic's commercial activities by structuring, negotiating, and closing contracts. You will also build upon scalable processes to manage those matters. You will be responsible for both direct and partner contract negotiations, including related privacy and security topics. We'll need you to have excellent communication skills, tailoring messaging to both internal departments and external business clients while addressing complex issues with attention to accuracy and detail. This is a great opportunity if you have a passion for technology, excellent problem-solving skills, and an ability to thrive in a fast-paced, changing environment. What you’ll do Draft, review, and negotiate SaaS contracts, and other commercial agreements in support of our go-to-market efforts; Support and coach sales teams on deal structure, contract negotiations, and customer contract disputes; Analyze and advise internal stakeholders and leadersh

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Partner Sales Manager is a "hunter" role focused on accelerating Partner Sourced pipeline and revenue growth within a specific geographic territory. You will be responsible for the end-to-end activation of Value-Added Resellers (VARs) and Managed Service Providers (MSPs), shifting our posture from "partners on paper" to active, strategic revenue generators. With a key focus on SCC in France By driving deep penetration into partner organizations, you will establish a fair exchange of value where partners source new opportunities and are also brought into direct sales motions to provide technical expertise and value add support. What you'll do Pipeline Generation: Drive net-new pipeline through deal registrations, evidenced by high-impact sales plays and industry-specific solutions to our ICP. Strategic Activation: Evolve existing tactical relationships into purposeful and intentional partnerships. Partner Account Penetration: Build senior-level relationships and establish a presence within partner organizations to pivot their sales posture toward New Relic. Sales & Technical Enablement: Coordinate sales and technical enablement to ensure partners are certified and capable of evangelizing the value of Intelligent Observability. Internal Advocacy: Continually coach internal sales teams and leadership on partnering best practices to foster a positive channel culture and increase collaboration. This role requires Fluency in French and English Hunter M

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Strategic Alliances team is small, fast, and outcome-oriented - not a program or account mapping factory. We spearhead the identification, investigation, development and execution of initiatives & partnerships aimed at moving the needle for some of Mixpanel’s most strategic levers. As Mixpanel continues its evolution, this team is at the forefront of defining our new ecosystem realities and opportunities, particularly within the emerging spaces in, and enabled by, AI. LLM’s, Vibecoders and MCP Servers and their adjacencies are our workspace. About the Role You'll own a portfolio of partner opportunities and sourcing of structural deals — embedded distribution, revenue share, API embedding, committed co-sell — with the companies defining how AI-native software gets built and distributed (think Snowflake, Stripe, Anthropic, Google, Glean and Replit) and target new relationships, owning first conversation through execution. You’ll also provide due diligence support for in-flight opportunities. You need to be comfortable with ambiguity and have the ability to translate company priorities into a set of actionable and achievable partnerships. You will work closely with stakeholders and senior leadership across Product & Engineering, Marketing, Channel and Sales teams to ensure tight alignment and smooth execution - to be successful, you will need a track record of this collaboration with quantifiable outcomes. Responsibilities End-to-end ownership of a set of strategic partnerships with LLMs, Hyperscalers, AI developer tools, data platf

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Strategic Alliances team is small, fast, and outcome-oriented - not a program or account mapping factory. We spearhead the identification, investigation, development and execution of initiatives & partnerships aimed at moving the needle for some of Mixpanel’s most strategic levers. As Mixpanel continues its evolution, this team is at the forefront of defining our new ecosystem realities and opportunities, particularly within the emerging spaces in, and enabled by, AI. LLM’s, Vibecoders and MCP Servers and their adjacencies are our workspace. About the Role You'll own a portfolio of partner opportunities and sourcing of structural deals — embedded distribution, revenue share, API embedding, committed co-sell — with the companies defining how AI-native software gets built and distributed (think Snowflake, Stripe, Anthropic, Google, Glean and Replit) and target new relationships, owning first conversation through execution. You’ll also provide due diligence support for in-flight opportunities. You need to be comfortable with ambiguity and have the ability to translate company priorities into a set of actionable and achievable partnerships. You will work closely with stakeholders and senior leadership across Product & Engineering, Marketing, Channel and Sales teams to ensure tight alignment and smooth execution - to be successful, you will need a track record of this collaboration with quantifiable outcomes. Responsibilities End-to-end ownership of a set of strategic partnerships with LLMs, Hyperscalers, AI developer tools, data platf