Support Delivery Lead Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Designer, you’ll be a key member of the Safety design team, playing a critical role in building the systems that keep Roblox safe, civil, and inclusive for a global community. You’ll focus on creating platform-level designs and frameworks that support users in moments of need and uphold community standards across the entire Roblox ecosystem, across Creator, Player, and Brands. Roblox’s mission is to connect a billion people with optimism and civility. The safety organization is at the heart of that mission, working to detect, remove, and prevent problematic content and behavior at scale. We also ensure account security, platform compliance with global regulations, and a healthy, inclusive environment for users of all ages. You’ll collaborate closely with cross-functional teams across product, engineering, and research, shaping the platform's approach to trust and safety through thoughtful design. This is an opportunity to work at the systems level—defining how safety is embedded across Roblox and designing reusable frameworks that power our vision of civil immersive online communities. You will: Create clear, compelling, and empathetic experiences that help users underst

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool-belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY Safety Data Infrastructure To pro-actively find bad actors and protect good users, Roblox needs to ingest enormous amounts of data and make it usable both to our automated detection systems and for human moderators and customer support agents doing investigations. The Safety Data Infrastructure team is addressing these needs w

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Counsel focused on consumer products, you will act as a key advisor and first point of legal contact to support our product and engineering teams in building the future of the Roblox platform. Our mission as Product Counsel is to become product experts and to provide thoughtful and effective legal advice to help our business teams succeed. To accomplish this, we work closely with other members of the legal team and collaborate with a wide range of cross-functional teams to identify risks while maintaining a keen sense of business judgment. This role is dedicated to providing strategic legal advice on consumer facing products. The role requires application of complex, evolving legal frameworks to new and innovative products and services. This is a gr

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are hiring a Senior Product Policy Manager with expertise in creator economy platforms and payment fraud to join our growing Monetization Policy function. You will help us design policies, enforcement guidelines incorporated into financial integrity products, services, and technologies that support our global community of monetizing creators. As a part of the Product Policy team, you will have a global impact on our payment integrity and fraud mitigation strategy. You will collaborate internally with our product, engineering, business, legal, public policy, marketing, finance, and operations teams to help drive the business forward on a foundation of safety & civility. You will report to Roblox’s Platform Policy lead and sit within our larger Safety Group at Roblox. This role is based in San Mateo, CA and you are expected to be in office Tue through Thu. You have: 4+ years of experience with online anti-fraud, trust & safety, or product policy space, especially for digital payment and/or creator economy platforms Subject matter expertise in digital payments, virtual economies, and/or creator monetization platforms. Strong written and verbal communication skills; Able to distill c

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Engineering Manager, Home Infrastructure The Home Infrastructure team builds the mission-critical backend and data systems that power Roblox’s Homepage and Experience Details Page, two of the highest-traffic surfaces on Roblox. These surfaces reach the vast majority of Roblox’s daily active users and are core drivers of discovery, engagement, retention, and platform growth. We are a full-stack product infrastructure team responsible for content distribution across Roblox. Our systems support multiple modes of user interaction, including exploratory browsing, directed discovery, and personalized content recommendations across the many types of content that make up the Roblox ecosystem. This team sits at the intersection of large-scale distributed systems, machine learning-powered personalization, data infrastructure, and product experimentation. We partner closely with Machine Learning, Data Science, Product, Design, Frontend, Ads, Marketplace, Virtual Economy, and other teams across Roblox to build the platforms that help users find the most relevant and engaging content. As Engineering Manager for Home Infrastructure, you will lead a team of Backend and Data Engineers responsible for the e

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Infrastructure Compute Site Reliability Engineering mission is to own and manage the successful operation of our underlying cell infrastructure system, along with elements of service discovery, secrets management and related software layers. We’re looking for a skilled Senior Site Reliability Engineer with strong programming skills to help us build Roblox's private cloud, productionize our growing Kubernetes-based infrastructure, and institute reliability best practices across the Roblox Compute team. You will: Design and Develop systems & libraries that promote fault-tolerance and resilience, automate much of the management and lifecycle of our clusters, and ensure systems are observable. Promote and Institute reliability best practices across the Infra Compute group, drive common reliability initiatives. Provides collaborative technical reviews and operational guidance to strengthen system reliability. Build, Automate and Standardize process automation to create a "golden path" of tooling and platform support that powers the fundamental Roblox ecosystem. Create Tooling that provides production guardrails, by evaluating release candidate capacity with load testing tooling before de

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role: AI models reshaping how our community creates, plays, and connects, all run on Compute Platform. As Senior Product Manager, Compute Platform , you'll set the strategy and roadmap for Roblox's next-generation AI infrastructure: the rapidly growing fleet of GPUs and AI accelerators spanning Roblox core and edge data centers, and public cloud that decides how fast we can train, serve, and scale every model on the platform. You'll own the products that turn raw GPU hosts into reliable, production-ready AI compute - driver and firmware management, fleet-wide health and performance, and the abstractions product teams across Roblox build on. You Will: Drive strategy and roadmap for Compute Platform spanning Managed Kubernetes (Roblox Kubernetes Service), Managed Compute Services and other critical distributed systems, and our fleet of GPU and CPU machines managed via unified Fleet APIs - all across on-prem and cloud. Drive the evolution of our Compute infrastructure to support Roblox’s most critical workloads - from AI to Storage to Data Analytics and more - each with their own distinct requirements. Build and scale our GPU infrastructure to support training and inferen

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Senior Payments Compliance Manager to lead the design and enforcement of our global Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions compliance programs. As our payments ecosystem continues to scale, this role is essential to driving a culture of compliance, managing our regulatory framework and contractual obligations, and enabling a safe platform for our users. You will develop and manage the policies, operations, and controls that support Roblox's compliance posture, partnering closely with Legal, Product, Engineering, and Finance teams. This is a full-time, hybrid position reporting to the Head of Compliance. You Will: Design, implement, and continuously improve Roblox's end-to-end KYC program, including customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring processes. Develop and maintain AML policies, procedures, and controls in accordance with applicable regulatory requirements, including the Bank Secrecy Act (BSA) and related FinCEN guidance. Build and operate a sanctions compliance program aligned with OFAC requirements and global equivalents (e.g., UN, EU, OFSI), including screening processes, escalation workf

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we are growing and looking for a Technical Sourcer (short-term) to help build, scale, and influence our recruiting landscape. We are a fun and collaborative team focused on recruiting engineering talent. This person is a strong communicator, collaborator, and leads by example. Successful Builders embrace change and we encourage bringing in fresh ideas and a culture of feedback. You will directly impact the growth of the company and support our scaling efforts. The role is 6-12 month, with extensions possible depending on performance and business needs. We follow a hybrid schedule out of our San Mateo office, requiring in-office presence Tuesday–Thursday. You Will: Partner closely with Roblox recruiters and business leaders to deeply understand each team’s goals and talent needs, then identify, attract, and engage top candidates who will drive our mission forward Proactively source and engage top talent through Gem, LinkedIn Recruiter, SeekOut, and other platforms Influence and improve processes to help the team work smarter, faster, and at scale Share talent market insights with hiring managers to guide decisions on leveling, compensation, and candidate profiles Mentor and coach

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're looking for an outstanding engineer to join the Roblox Datasets team. We develop and maintain highly leveraged core datasets, frameworks, and tooling that support the growing demand for analytics across the company. Our team sits within Foundation AI, and we partner closely with Product, Engineering, Analytics, and Data Science. We help these teams move faster by making core data more reliable, better modeled, easier to discover, and easier to use. This team sits at an important intersection between platform and product. We partner broadly across major Roblox pillars, including Infra, Economy, Creator, Engine, Ads, Discovery, Growth, Compliance, Safety, Apps, and Social. That means you will have broad exposure to both technical and business problems. You Will: Build and improve the data pipelines, datasets, and internal tools that power decision-making across Roblox Partner with engineers, data scientists, and product teams to turn messy, ambiguous data needs into reliable, reusable data assets Help improve data quality, observability, reliability, and discoverability across the stack Contribute to foundational work that supports multiple product pillars, not just a single surface are

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Law Enforcement Liaison (Mississippi), you’ll develop and advance strategic law enforcement and safety relationships with special focus on law enforcement, while also supporting internal platform safety efforts that elevate the Roblox safety ecosystem. The ideal candidate will be a versatile, self-driven, team-player who enjoys context-switching across high-profile initiatives, and is uniquely motivated by Roblox’s mission of connecting a billion people with optimism and civility. From serving as an external representative of Roblox with state and local law enforcement agencies, to collaborating cross-functionally with our Legal & Advocacy, Civility, Safety, Product, and Communications teams (among others), you will have a diverse set of responsibilities in furtherance of assisting law enforcement, educating external stakeholders such as parents and educators on digital safety, and ultimately helping keep users safe on Roblox. This position is remotely based in Mississippi and will report to the Senior Manager of US Public Policy. Please note: This role requires On-Call support during weekends and holidays, and is expected to include frequent travel. The scope may also require revi

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are looking for a Litigation Paralegal. Reporting to our Sr. Litigation Paralegal, you will assist with litigation and regulatory investigations functions, including litigation and pre-litigation disputes, subpoenas and other third-party requests, responses to governmental authorities, enforcement, and intellectual property matters for a rapidly growing company that innovates at each step of the way. You will: Assist our in-house litigation counsel and external counsel in managing and responding to subpoenas, potential disputes, litigation, enforcement matters, and regulatory inquiries; Support legal team in organizing and maintaining eDiscovery workflows and document review processes; Assist with the litigation hold process and the document collection process for litigation, subpoenas, and regulatory matters; Collaborate with attorneys and cross-functional partners to identify responsive datasets and coordinate technical collections; Review, analyze, summarize and organize documents as needed; Conduct first-pass review of invoices from external counsel and vendors and assist with managing e-billing; Communicate, both orally and in writing (including memorandum, letters &amp

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Communications team, you'll own the backend systems that power chat and messaging for millions of players on Roblox and support billions of messages per day. Your day-to-day will focus on building and scaling the infrastructure that makes in-game communication fast, safe, and reliable. That means driving architectural decisions, creating communication modes that don't exist yet, and defining developer-facing APIs so creators can build richer experiences. You'll work closely with frontend engineers, platform, product, and design, and you'll have real influence over the technical and product direction of the team. If you're an experienced engineer who gets excited about large-scale distributed systems and wants to shape the way millions of people connect inside virtual worlds, we'd love to talk. You Will Build and scale backend infrastructure for millions of concurrent users, architecting high-throughput distributed services, integrating ML models, and enabling rapid product experimentation Equip creators with the APIs and tools to build deeply integrated social experiences in their games Own projects end-to-end: from design and architecture through produc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Strategic Sourcing Manager you will lead the contract and pricing negotiations of software and tools. In addition, you will work with cross-functional teams to ramp efficiently. You will demonstrate domain expertise in software licensing modeling and contract negotiations. You Will: Assist and support stakeholders with the vendor review process for BATNA purposes and articulating business justification. Demonstrate ability to analyze and interpret spend and cost data, including understanding of Total Cost of Ownership Work collaboratively across Roblox and particularly within the Roblox Corp Eng organization. Work closely with stakeholder teams to forecast the Technology needs for our rapidly growing company Showcase your strong contracting experience and understanding of business risks and address them on legal documents with potential suppliers. Work with our Legal team to manage the review and approval of Master Service Agreements, Terms of Service, NDAs, and End User License Agreements with our vendors prior to business being initiated. Drive price and term negotiation processes to ensure that Roblox’s pricing is best in class and with risks mitigated on contract Drive

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Team Creator Services Machine Intelligence Team : The Machine Intelligence team is building an NPC system that can (1) play any Roblox game and (2) perform real-time inference efficiently enough to support deployment to all Roblox players. ML Platform Team : The Foundation AI Group is on a mission to establish Roblox as the standard for 3D foundational models (3DFMs), democratizing creation by making it simple for anyone to generate high-quality, immersive 3D experiences using AI. The AI Platform team is a foundational part of this vision, supporting hundreds of ML use cases and billions of inferences daily across Discovery, Safety, Engine, and more. We are seeking exceptional PhD new graduates to drive innovation across three critical areas: AI Platform, Distributed Inference Systems. What You Will Do As a Senior Machine Learning Engineer, you will be a key contributor to building the cutting-edge systems that power AI at Roblox. Creator Services Machine Intelligence Team Develop Scale Data Pipelines: Design, build and maintain robust data pipelines to collect complex 3D game states and real-time player actions across the platform. Train Novel Architectures: Solve the feature e