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Support Director Jobs

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PE
Private Employer
📍 Uttar Pradesh, India• Full-time
1mo ago

About Paytm Lending Paytm’s Lending marketplace connects millions of consumers and merchant partners with top NBFCs and banks across Personal Loans, Merchant Loans, Postpaid, and Credit Cards. We build cutting-edge financial products powered by real-time risk modelling, seamless distribution, and high-volume transaction processing. Role Overview We are seeking an energetic, analytical, and business-focused Manager – Business Finance to join our Lending Finance team. In this role, you will act as a key financial partner to business leads, product managers, and risk teams across Personal Loans, Merchant Loans, and Credit Cards portfolios. You will be responsible for driving financial planning, developing bottom-up revenue models, tracking portfolio yields/costs, and delivering actionable insights to the CFO and CEO to maximize profitability and operational efficiency. Key Responsibilities 1. Revenue Modelling & Portfolio Economics - Build, maintain, and refine end-to-end financial & revenue models for lending products (Merchant Loans, Personal Loans, Postpaid). Model monthly/daily interest accruals, processing fee (PF) yields, First Loss Default Guarantee (FLDG) provisions, collection costs, and Cost of Funds (COF) across diverse lender partners. - Conduct scenario modelling (AOP vs. Actuals, MBR updates, Team Plans) to assess the impact of take-rate changes, volume mix shifts, and credit policy tightening. 2. Business Partnering & Decision Support - Act as a co-pilot to Business Heads to evaluate new commercial constructs, lender tie-ups, and product feature launches. - Analyze unit economics (Revenue per Disbursed/Booked Card, Net ROI, Take Rates, Risk-Adjusted Returns) at a product and lender level to guide business strategy. - Analyze risk vs. return trade-offs (GCL vs. Net ROI) across partner lenders to optimize portfolio allocation. 3. Financial Planning & Analysis (FP&A) - Lead the Annual Operating Plan (AOP) creation, monthly business reviews (MBR), and q

awsrestai
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PE
Private Employer
📍 Uttar Pradesh, India• Full-time
1mo ago

Position Summary: We are seeking an experienced and result-oriented IT Procurement Professional with 5-7 years of proven expertise for strategic sourcing and procurement of IT products and services. The ideal candidate will have strong expertise in procuring IT hardware, software, cloud services, SaaS applications, cybersecurity solutions, telecommunications, and professional services. The role requires end-to-end ownership of procurement activities, supplier relationship management, commercial negotiations, contract management, and stakeholder engagement while ensuring cost optimization, regulatory compliance, and procurement governance. Key Responsibilities: Strategic Procurement & Sourcing:  End-to-end procurement of IT hardware, software, cloud services, SaaS applications, cybersecurity solutions, telecommunications, data center infrastructure, and technology services.  Proven experience in procurement of IT infrastructure, software licensing, cloud platforms (AWS, Azure, Google Cloud), SaaS applications, cybersecurity solutions, telecommunications, and managed services.  Develop and execute category sourcing strategies aligned with business objectives and technology roadmaps.  Manage the complete sourcing lifecycle, including requirement gathering, market assessment, RFI/RFP/RFQ preparation, supplier evaluation, commercial analysis, negotiations, and contract award.  Drive competitive bidding and supplier selection to achieve optimum commercial and technical outcomes. Commercial & Contract Management:  Negotiate pricing, commercial terms, payment terms, SLAs, licensing models, support agreements, renewals, and long-term contracts.  Ensure timely execution of contracts in collaboration with Legal, Finance, Information Security, and business stakeholders.  Manage contract renewals, amendments, vendor obligations, and commercial risk throughout the contract lifecycle.  Deliver measurable cost savings while optimizing Total Cost of Ownership (TCO). Ve

awsazureai
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About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the team: Paytm Travel has revolutionized the travel industry - intending to empower millions of travelers who choose us as their preferred travel partner. Being one of the largest travel platforms in the country, we aim to not only ensure seamless, instant booking, but also a delightful journey. We strive to enrich the customer experience by making every transaction transparent, honest and hassle-free. To stay ahead of the curve, we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core, we strive to make Paytm Travel synonymous with trustworthy travel partners. Key Responsibilities 1. You are a dynamic problem solver, driven by a passion for data and the compelling narratives it reveals. 2. Constantly challenging the status quo, you possess a keen ability to understand and navigate its complexities. 3. Graduates/Post Grads from Tier 1/2 colleges with Engineering, Management/ Finance background are preferred. 4. Strong working knowledge in SQL, Excel and visualization tools like Looker, Tableau. 5. Understanding of Data-analysis languages like R/Python in core Statistical Concepts is expected. 6. Support the development, execution and optimization of growth campaigns across various channels to enhance user acquisition, engagement and retention. 7. Familiar with CRM platforms like Clevertap/Mo-engage. Familiarity with Digital marketing channels and metrics. 8. Develop and implement sophisticated customer segmentation strategies to personalize marketing efforts, enhance targeting accuracy, and drive impactful engagement. 9. Ability to work colla

pythonsqlpostgresql
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About Us Paytm is India’s leading digital payments and financial services company, focused on driving consumers and merchants to its platform through a wide range of payment and financial solutions. Paytm enables consumers with services such as utility payments, money transfers, and digital commerce, while offering payment instruments including Paytm Wallet, UPI, Paytm Payments Bank Netbanking, FASTag, and Paytm Postpaid (Buy Now, Pay Later). For merchants, Paytm provides acquiring and payment solutions such as Soundbox, EDC, QR, and Payment Gateway services, enabling seamless payment acceptance across online and offline channels. About the Team The team is part of Paytm’s Merchant Lending vertical and is responsible for driving merchant loan and merchant cash advance businesses across India. The team plays a key role in enabling merchant growth through financial inclusion and credit accessibility. Role Overview We are looking for a dynamic and execution-oriented Process Trainer to support the Merchant Lending business. The role involves designing and delivering engaging learning experiences, building scalable capability programs, and driving learning effectiveness across the Lending Merchant ecosystem. The ideal candidate will work closely with business stakeholders and Subject Matter Experts (SMEs) to simplify complex domain knowledge into impactful learning content and training interventions. The role will also focus on digitization of learning content and strengthening capability-building initiatives across teams. Key Responsibilities Learning Partnership & Capability Building Act as the Learning Partner for the Merchant Lending business, demonstrating strong domain understanding. Build and strengthen the Lending Merchant Training function focused on capability development, SOP effectiveness, and learning engagement. Identify business capability gaps and design behavioral and functional training interventions. Content Development & Training Delivery Develop e

PE
1mo ago

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We are looking for a product marketing professional to drive positioning, adoption, and growth of Paytm’s EDC offerings across merchant segments. Key Responsibilities * Define product positioning, messaging, and go-to-market strategy for EDC products. * Work closely with product teams to translate features into clear merchant value propositions. * Drive launches, campaigns, and adoption strategies for new features and products. * Partner with sales and distribution teams to enable effective product storytelling * Use data and customer insights to refine messaging and improve conversion funnels. * Conduct market research and competitive analysis to identify differentiation opportunities. Ideal Candidate Profile * 4–5 years of experience in product marketing (fintech / SaaS / payments preferred). * Strong ability to simplify complex products into clear, compelling narratives. * Experience working with cross-functional teams (product, sales, analytics) * Data-driven mindset with strong execution capability * Strong communication and stakeholder management skills. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to de

PE
Private Employer
📍 Uttar Pradesh, India• Full-time
1mo ago

Position Overview We are seeking a highly analytical and data-driven Payment Reconciliation Specialist / Analyst to oversee our end-to-end financial reconciliation processes. In this role, you will be responsible for managing high-volume transaction datasets, tracking payment lifecycles, and ensuring absolute financial accuracy across internal systems, payment gateways, and banking partners. The ideal candidate bridges the gap between finance and technology—possessing strong core accounting fundamentals alongside advanced technical skills in SQL and Python to drive automation, eliminate manual workflows, and optimize payment processing costs. Key Responsibilities 1. Core Payment & Financial Reconciliation End-to-End Auditing: Validate transaction records across internal systems, payment gateways (PGs), banking partners, settlement files, and merchant reports. High-Volume Data Analysis: Analyze massive transaction datasets to promptly identify mismatches, pending settlements, duplicate transactions, and financial exceptions. Chargeback Management: Monitor disputed transactions, track the complete chargeback lifecycle, validate reversal entries, and ensure accurate accounting adjustments/recovery. Finance & Accounting Support: Validate transaction postings, track pending receivables, manage refund accounting, handle merchant payout reconciliation, and assist with balance sheet reconciliation. 2. Cost Optimization & Reporting PG Cost Analysis: Monitor and analyze Payment Gateway costs (MDR charges, transaction processing fees, bank charges, gateway settlement fees) to identify cost-optimization opportunities. MIS & Dashboards: Prepare daily, weekly, and monthly MIS reports and design reconciliation dashboards for leadership, finance, and operations teams to support audit readiness. 3. Data Engineering & Process Automation SQL Data Extraction: Write complex SQL queries for reconciliation checks, exception reporting, and data validation across large transactional da

pythonsqlai
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PE
Private Employer
📍 Uttar Pradesh, India• Full-time
1mo ago

Position Summary: We are seeking a dynamic and experienced IT Procurement Professional with 8–10 years of proven expertise in strategic IT procurement, including substantial experience managing procurement activities across the European region. The ideal candidate will have a strong track record of leading end-to-end sourcing initiatives for IT hardware, software, cloud technologies, SaaS applications, telecommunications, and technology services. This role requires expertise in strategic sourcing, supplier relationship management, contract negotiations, cost optimization, and procurement governance, while ensuring compliance with organizational policies and applicable European regulatory requirements. Key Responsibilities:  Lead end-to-end procurement of IT products and services across the Europe region from local vendors.  Develop and execute sourcing strategies for software, cloud services, IT infrastructure, cybersecurity solutions, telecom, and professional services across the Europe region from local vendors.  Manage strategic sourcing initiatives, including RFIs, RFPs, RFQs, supplier evaluations, negotiations, and contract finalization.  Collaborate closely with IT, Information Security, Finance, Legal, and business stakeholders to understand business requirements and deliver timely, value-driven procurement solutions.  Negotiate commercial terms, pricing, SLAs, licensing models, payment terms, and contract renewals to maximize business value.  Build and manage relationships with global and regional technology vendors and service providers.  Ensure compliance with company procurement policies, contractual obligations, and applicable European regulations such as GDPR, DORA, CRA etc  Partner closely with IT, Information Security, Finance, Legal, and business stakeholders to understand procurement requirements and deliver timely sourcing support.  Drive supplier performance reviews, vendor governance, and continuous improvement initiatives.  Monitor

PE
1mo ago

About Us Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: 4–10 years of exper

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Skills that will help you succeed in this role - 3–6 years of core Product Management experience, specifically within high-growth consumer or partner-facing product charters. - Proven track record in scaling products and owning KPI outcomes, preferably at new-age internet leaders (e.g., Zomato, Swiggy, Flipkart, Amazon, MMT or equivalent). - Strong preference for candidates with platform-thinking capabilities - those who can look beyond the immediate sprint to architect 1-year scalable roadmaps across multiple business verticals. - Must possess a 'data-first' mindset, with the ability to move beyond basic reporting to derive actionable insights - Hands-on experience with product analytics suites (e.g., Amplitude, Mixpanel, Google Analytics or Clevertap) and prevalent visualization tools - Candidates with hands-on experience of building Data Science, Machine Learning, AI native products to be preferred. - Hands-on experience in using AI tools or Agentic AI for wireframing, workflows, prototyping, documentation, data analysis & generating insights. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers

gitmachine learningai
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About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Skills that will help you succeed in this role - 3–6 years of core Product Management experience, specifically within high-growth consumer or partner-facing product charters. - Proven track record in scaling products and owning KPI outcomes, preferably at new-age internet leaders (e.g., Zomato, Swiggy, Flipkart, Amazon, MMT or equivalent). - Strong preference for candidates with platform-thinking capabilities - those who can look beyond the immediate sprint to architect 1-year scalable roadmaps across multiple business verticals. - Must possess a 'data-first' mindset, with the ability to move beyond basic reporting to derive actionable insights - Hands-on experience with product analytics suites (e.g., Amplitude, Mixpanel, Google Analytics or Clevertap) and prevalent visualization tools - Candidates with hands-on experience of building Data Science, Machine Learning, AI native products to be preferred. - Hands-on experience in using AI tools or Agentic AI for wireframing, workflows, prototyping, documentation, data analysis & generating insights. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving cons

gitmachine learningai
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PE
1mo ago

About Pi Commerce Pi Commerce is an AI-powered advertising platform that helps local businesses acquire new customers through Facebook and Instagram Ads. The platform automatically creates: Ad creatives Ad copy Audience targeting Campaign setup Merchants simply review and approve the campaign, making digital advertising simple and effective for SMBs. What You'll Do As a Team Lead, you will: Lead and motivate a team of Sales Executives selling Pi Commerce. Drive daily, weekly, and monthly sales targets. Monitor calling productivity, demos, follow-ups, CRM hygiene, and conversions. Conduct regular call audits and provide coaching to improve team performance. Train team members on product knowledge, Meta Ads basics, objection handling, and closing techniques. Help the team resolve merchant concerns related to pricing, advertising budgets, campaign performance, and lead quality. Maintain team dashboards and performance reports. Collaborate with Product, Training, Onboarding, and Support teams to ensure a seamless merchant experience. Who Should Apply? We're looking for candidates with: 3–8 years of experience in: Inside Sales Telesales SMB Sales Digital Marketing Sales Ad Sales Sales Team Management Preferred Experience Candidates who have: Led Inside Sales or Telesales teams. Managed teams selling Meta/Facebook/Instagram Ads. Sold Digital Marketing or Lead Generation solutions to SMBs. Worked with merchants such as restaurants, salons, clinics, retailers, real estate agencies, or local businesses.

gitrestai
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PE
Private Employer
📍 Gujarat, India• Full-time
1mo ago

Role Overview: As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: - 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships - Prior experience working with state transport corporations or regional aggregators is a strong plus - Strong commercial acumen with negotiation experience - Data-savvy: Comfortable working with dashboards, Excel, and BI tools to deriv

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements: 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills. 2. More than 8 years of relevant experience in Collections role. 3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers. Education: Graduation/ Post Graduation preferred. Why join us: We support our people by providing a range of flexible working options so they can

PE
Private Employer
📍 Uttar Pradesh, India• Full-time
1mo ago

Job Description: Fintech Learning Consultant Company: Paytm Location: India (Open to Pan-India Travel) Experience Required: 5 to 15+ Years Employment Type: Full-Time / Contractual / Part-time About Paytm Paytm is India's leading digital ecosystem for consumers and merchants. We are redefining how people access financial services and how businesses grow through technology. As we expand our fintech footprint, we are investing in cutting-edge education, training, and innovation to upskill the future workforce. Role Overview We are seeking a seasoned Learning Consultant - Fintech to join our team in a full-time capacity. This role is ideal for a fintech domain expert who combines deep subject matter expertise with strong communication and content design skills. The individual will play a pivotal role in bridging industry practice with structured learning, working at the intersection of fintech innovation, academic collaboration, and capability development. Key Responsibilities Training & Enablement: Design and deliver high-impact training sessions for external partners and student cohorts at universities and colleges, enabling a strong understanding of fintech platforms, products, and emerging technologies. Research & Trend Analysis: Continuously track global fintech trends, regulatory developments, and technological advancements; translate these insights into relevant, future-focused learning interventions. Product & Business Support: Collaborate with product and business teams by providing domain expertise across the fintech lifecycle—including ideation, design validation, testing, and go-to-market readiness. Content Development: Develop structured, outcome-driven learning content including curriculum frameworks, case studies, playbooks, and technical guides tailored to diverse learner segments. Required Skills & Tools Must-Have: Strong verbal and written communication with the ability to translate complex concepts into understandable learning modules. Good to Ha

pythonjavagit
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PE
1mo ago

Buyer – Admin Real Estate & HR Procurement: Role Overview: The Buyer – Admin, Real Estate & HR Procurement will be responsible for managing end-to-end sourcing and procurement activities across Administration, Facility Management, Lease Rentals, and HR-related categories. The role includes vendor sourcing and management, commercial negotiations, contract and lease administration, PR-to-PO processing, spend analysis, and ensuring the timely procurement of goods and services in compliance with company procurement policies. The ideal candidate should possess strong negotiation, analytical, stakeholder management, and coordination skills, along with a service-oriented approach and a keen eye for detail. Key Responsibilities: Administration Procurement: - Manage procurement of office supplies, stationery, pantry items, and other administrative requirements. - Coordinate procurement for facility management services, including housekeeping, security, pest control, and maintenance services. - Source and procure office infrastructure such as furniture, workstations, printers, and related equipment. - Track and manage Annual Maintenance Contracts (AMCs), ensuring timely renewals. - Support procurement requirements for corporate events, employee engagement initiatives, and office activities. - Coordinate travel and accommodation bookings in line with company policies. - Ensure timely conversion of Purchase Requisitions (PRs) into Purchase Orders (POs). - Maintain an updated vendor database and monitor vendor performance. - Conduct cost comparisons and negotiate commercial terms within the approved authority limits. Lease Rental Management: - Manage procurement support for office spaces, branches, warehouses, fleet hubs, and other leased facilities. - Collaborate with Business, Administration, Finance, and Legal teams for new lease acquisitions, renewals, amendments, and lease closures. - Participate in commercial negotiations with landlords, property owners, and real est

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