Support Team Lead in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As a Senior Backend Engineer on the Avatar Marketplace team, you will be building an international marketplace for millions of virtual items that users acquire to customize their avatars and identities on the Roblox platform. You will design, implement, and operate the frameworks and services you and the team build that help control the supply and demand of the Roblox economy. The team is responsible for building systems that will help content creators become more successful sellers. With over 90 million daily active users (and growing), we are looking for an experienced engineer who is passionate about designing and building scalable systems for both sides of the marketplace. The Marketplace Foundation team's focus is to provide reliable and scalable solutions for critical systems supporting both Avatar Marketplace creators and users. We aim to invent new and evolve existing core concepts to support new and future use cases in a holistic manner, such as Bundles, Limiteds, and Price Optimization. We help the creators to improve their earning while scaling Roblox's economy. The team is also responsible for ensuring 10x scalability headroom on critical Marketplace system

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer, Audio-Video-Communication team, you'll be in charge of building our upcoming platform to bring multi-modal communication experience - voice chat, 3D audio, and large-scale broadcast, to our users. If you enjoy working on C++ software while building products for the passionate community of Roblox, you'll be right at home within our experienced and growing social team. You will work with our Engineering Managers and Directors within our Engine's team, and will report to our Manager of the Real-Time Communications team. You Will: Build and launch the latest real-time communication platform from the ground up, designed to support billions of users. Employ best programming practices to write code that is efficient, maintainable, and scalable. Play a crucial role in the introduction of high-quality communication features/products on a wide range of devices, from mobile to high-end platforms. Enhance the robustness and performance of existing components Collaborate with engineers across engine and partner teams to create synergistic solutions You Have: Over 8+ years of experience developing and deploying user-facing software products. Successfully deployed a high-

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a member of the Infrastructure Foundation Hardware Engineering team, you will help develop and validate next-generation server platforms that power a reliable, high-performing, and cost-efficient infrastructure at scale. You will work across platform bring-up, firmware qualification, hardware validation, fleet integration, and performance optimization to support large-scale production deployments. You Will: Bring-up & Sustaining: Drive key aspects of the hardware development lifecycle, including feasibility studies, hardware bring-up, validation, deployment, and ongoing production support. Platform Optimization: Perform platform integration, performance characterization, and system-level debugging across compute infrastructure, focusing on hardware optimization, driver tuning, and thermal/power efficiency. Hardware Validation: Develop and execute rigorous evaluation and stress-testing strategies for server platforms to ensure reliability and performance under production-scale workloads. Firmware & Fleet Enablement: Support BIOS/BMC firmware qualification, hardware health monitoring, and automation tooling for firmware deployment and lifecycle management. Vendor & Cross-Functi

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Roblox is reimagining the way people come together to connect, create, and express themselves. To support our massive scale, we are powered by thousands of microservices. The Application Networking team connects and secures these services, building ingress gateways, managing the service mesh, and enabling seamless communication across Roblox’s hybrid on-prem and cloud infrastructure. We are executing on Cloud Bursting, a strategic initiative to enable Roblox’s core services to transparently burst from on-prem data centers to the cloud, allowing us to handle historical peak concurrent players and survive regional failures. You will join our Service Mesh team to build the networking fabric that makes this possible. You Will: Design and build the service mesh infrastructure that enables communication across Roblox’s hybrid Kubernetes and Nomad environments, supporting billions of daily requests. Drive the integration of service mesh with Kubernetes, ensuring reliable sidecar injection, mTLS, traffic policies, and observability for production workloads. Build the networking foundation for Cloud Bursting, enabling Roblox’s top services to transparently burst from on-prem data

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Privacy Software Engineer on the Privacy Infrastructure team, you will design and build the foundational platforms, services, and controls that enable Roblox to protect user data and meet global privacy obligations at scale. You will develop privacy-by-design solutions that support data governance, user privacy rights, data discovery, retention, auditing, and regulatory compliance across a rapidly growing ecosystem of products and services. This role sits at the intersection of distributed systems, data platforms, security, and privacy engineering. You will partner closely with engineers, product teams, security, legal, and policy stakeholders to build scalable privacy infrastructure that is deeply integrated into Roblox's development workflows. Your work will directly influence how we responsibly manage data for millions of users while enabling innovation across the platform. You Will Design and build scalable privacy infrastructure that enables Roblox to discover, govern, protect, and manage personal data at scale. Develop backend services, APIs, and data pipelines that embed privacy controls into engineering workflows and enable fulfillment of user privacy rights at global sc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Designer, you’ll be a key member of the Safety design team, playing a critical role in building the systems that keep Roblox safe, civil, and inclusive for a global community. You’ll focus on creating platform-level designs and frameworks that support users in moments of need and uphold community standards across the entire Roblox ecosystem, across Creator, Player, and Brands. Roblox’s mission is to connect a billion people with optimism and civility. The safety organization is at the heart of that mission, working to detect, remove, and prevent problematic content and behavior at scale. We also ensure account security, platform compliance with global regulations, and a healthy, inclusive environment for users of all ages. You’ll collaborate closely with cross-functional teams across product, engineering, and research, shaping the platform's approach to trust and safety through thoughtful design. This is an opportunity to work at the systems level—defining how safety is embedded across Roblox and designing reusable frameworks that power our vision of civil immersive online communities. You will: Create clear, compelling, and empathetic experiences that help users underst

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Infrastructure Compute Site Reliability Engineering mission is to own and manage the successful operation of our underlying cell infrastructure system, along with elements of service discovery, secrets management and related software layers. We’re looking for a skilled Senior Site Reliability Engineer with strong programming skills to help us build Roblox's private cloud, productionize our growing Kubernetes-based infrastructure, and institute reliability best practices across the Roblox Compute team. You will: Design and Develop systems & libraries that promote fault-tolerance and resilience, automate much of the management and lifecycle of our clusters, and ensure systems are observable. Promote and Institute reliability best practices across the Infra Compute group, drive common reliability initiatives. Provides collaborative technical reviews and operational guidance to strengthen system reliability. Build, Automate and Standardize process automation to create a "golden path" of tooling and platform support that powers the fundamental Roblox ecosystem. Create Tooling that provides production guardrails, by evaluating release candidate capacity with load testing tooling before de

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're looking for an outstanding engineer to join the Roblox Datasets team. We develop and maintain highly leveraged core datasets, frameworks, and tooling that support the growing demand for analytics across the company. Our team sits within Foundation AI, and we partner closely with Product, Engineering, Analytics, and Data Science. We help these teams move faster by making core data more reliable, better modeled, easier to discover, and easier to use. This team sits at an important intersection between platform and product. We partner broadly across major Roblox pillars, including Infra, Economy, Creator, Engine, Ads, Discovery, Growth, Compliance, Safety, Apps, and Social. That means you will have broad exposure to both technical and business problems. You Will: Build and improve the data pipelines, datasets, and internal tools that power decision-making across Roblox Partner with engineers, data scientists, and product teams to turn messy, ambiguous data needs into reliable, reusable data assets Help improve data quality, observability, reliability, and discoverability across the stack Contribute to foundational work that supports multiple product pillars, not just a single surface are

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Communications team, you'll own the backend systems that power chat and messaging for millions of players on Roblox and support billions of messages per day. Your day-to-day will focus on building and scaling the infrastructure that makes in-game communication fast, safe, and reliable. That means driving architectural decisions, creating communication modes that don't exist yet, and defining developer-facing APIs so creators can build richer experiences. You'll work closely with frontend engineers, platform, product, and design, and you'll have real influence over the technical and product direction of the team. If you're an experienced engineer who gets excited about large-scale distributed systems and wants to shape the way millions of people connect inside virtual worlds, we'd love to talk. You Will Build and scale backend infrastructure for millions of concurrent users, architecting high-throughput distributed services, integrating ML models, and enabling rapid product experimentation Equip creators with the APIs and tools to build deeply integrated social experiences in their games Own projects end-to-end: from design and architecture through produc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Early Career Software Engineer at Roblox, your story begins with supportive mentorship and immediate, global impact. You’ll work alongside seasoned engineers and curious experts, designing, coding, and deploying real features that reach millions of people globally. By the end of your first year, you’ll have directly influenced the future of our platform and the experience of our global community with millions of daily active users. You Will: Join a community of curious, supportive engineers, actively engaging in architectural discussions and system design. Investigate and experiment with cutting-edge technologies, like machine learning frameworks and large language models (LLMs), to solve complex technical challenges and improve our engineering systems. Design, code, and test innovative features, navigating the full development lifecycle from initial design to production deployment. Partner closely with cross-functional teams, including Design, Product, Data, QA, and DevOps, to deliver cohesive products and features. Support the continuous evolution of our distributed systems, operating at our massive scale of 2 trillion analytics events a day. Engage in our team mat

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engineering Acceleration Foundations team delivers a world-class development experience to our 2000+ Roblox teammates who write, build, and ship the most incredible virtual experience platform in the world. As a Senior Software Engineer within our Engineering Acceleration team, you will be deep in the middle of transforming development at Roblox from its solid roots to a fully scaled, globally mature, AI-native platform for empowering engineers. If you are passionate about engineering productivity and you’ve ever wanted to have company-wide impact where you can design, code, and make decisions that fundamentally change how things are done - this is your opportunity! You Will: Support, scale, secure and redefine Roblox’s development cycle including source control, code search, artifact creation and distribution, and local and remote development infrastructure for the next 10 years of growth. Help create software that improves the lives of your coworkers with new local development tools, internal web apps and microservices, reusable CI workflows, productivity metrics toolchains, and integrations across many 1st and 3rd party tools. Collaborate on efforts improving the productivity and use

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engineering Acceleration Foundations team delivers a world-class development experience to our 2000+ Roblox teammates who write, build, and ship the most incredible virtual experience platform in the world. As a Senior Software Engineer within our Engineering Acceleration team, you will be deep in the middle of transforming development at Roblox from its solid roots to a fully scaled, globally mature, AI-native platform for empowering engineers. If you are passionate about engineering productivity and you’ve ever wanted to have company-wide impact where you can design, code, and make decisions that fundamentally change how things are done - this is your opportunity! You Will: Support, scale, secure and redefine Roblox’s development cycle including source control, code search, artifact creation and distribution, and local and remote development infrastructure for the next 10 years of growth. Help create software that improves the lives of your coworkers with new local development tools, internal web apps and microservices, reusable CI workflows, productivity metrics toolchains, and integrations across many 1st and 3rd party tools. Collaborate on efforts improving the productivity and use

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product groups, we use this vast tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure the impact on our community of players and developers. WHY Consumer Apps? Roblox is used by tens of millions of people every day across a wide range of devices, including mobile, desktop, console, TV, and VR. The Consumer Apps team owns the app foundation that makes Roblox feel fast, fluid, and reliable for players and is dedicated to delivering superior performance, reliability, and user experience across all platforms Roblox supports. This team ensures a seamless and engaging user interface that facilitates intuitive interactions while enabling efficient, high-quality experiences