Technical Escalations Engineer 2 in Hyderabad

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives. Operational Excellence Oversee daily ticket queues and ensure SLA compliance. Monitor long-running or stalled tickets and take corrective action. Handle a defined number of tickets weekly to maintain technical proficiency. Unblock high-priority or complex cases to maintain workflow continuity. Advanced Technical Issue Management Independently resolve complex issues using establish

Opportunity Overview: This is a unique opportunity to join a high-caliber software engineering team that is growing quickly. You will play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance. Role Overview: We're looking for a Staff Platform Engineer to serve as the technical backbone of our Engineering organization. You'll own the technical strategy, and delivery of our platform — spanning architecture, DevOps, SRE, security, Dev-ex. This is a hands-on staff level role: you'll set technical direction, drive cross-team alignment, and be the senior escalation point for platform challenges. What you’ll do: Drive platform reliability, scalability, security, and cost efficiency across all environments. Technical Leadership: Provide technical leadership for platform components, Influence the technical strategy and architecture of our cloud platform, from CI/CD pipelines to observability and incident response. Design and implement platform components and reusable integration patterns that minimize custom development efforts, reduce the time spent on repetitive tasks, and ensure that integrations scale across multiple healthcare systems Partner closely with Architecture, DevOps, SRE, and Security teams to deliver cohesive platform solutions Cross-Functional Collaboration: Work closely with product teams, and solutions architects to understand integration needs and ensure the platform meets current and future business requirements. Serve as a senior escalation point for infrastructure and platform incidents Establish frameworks for: AI governance and compliance. Observability of systems. Traceability of decisions and outputs. Ensure enterprise readiness with security, auditability, and reliability in production environments. Security & Compliance : Ensure all p

Opportunity Overview: We’re seeking a strategic and execution-focused Technical Program Manager to drive large, cross-functional initiatives from concept through launch. In this role, you will lead end-to-end delivery of complex, multi-team programs—such as platform migrations, architectural modernization, reliability improvements, and major product launches—while defining clear milestones, success metrics, and sequencing plans. You’ll partner deeply with Engineering to proactively manage dependencies, mitigate risk, and ensure technical and business alignment. This role also strengthens our execution systems by improving program transparency, standardizing launch rigor, and translating technical complexity into clear executive-level insights. What you’ll do: Lead end-to-end delivery of multi-team initiatives (e.g., platform migrations, architectural modernization, reliability improvements, major product launches) Define milestones, critical paths, and measurable success criteria Break ambiguous initiatives into executable phases with clear sequencing Identify and manage cross-team technical dependencies Proactively surface risks and tradeoffs with mitigation plans Run structured risk reviews and escalation processes when needed Participate in technical design discussions to understand architecture and constraints Ensure design reviews, capacity planning, and rollout strategies happen early Collaborate with EMs and engineers leaders to align on realistic timelines Establish program tracking mechanisms that create transparency without bureaucracy Standardize launch readiness, milestone reviews, and postmortem follow-ups Identify systemic delivery bottlenecks and drive continuous improvement Provide concise executive updates with clear status, risks, and asks Maintain decision logs and documentation for key initiatives Translate technical complexity into business impact What you’ll need: Must-haves 6+ years of experience in technical program management, engineering pr

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for a Principal Engineer, Products & Platforms to join our Product engineering team to provide technical leadership across Redwood’s Workload Automation Platform, defining architecture, driving modernization, and influencing engineering strategy across multiple teams. You will be instrumental in the design, development, and enhancement of our platform, building high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide. As a Principal Engineer, you will: Technical Leadership & Architecture: Define the path forward for complex engineering problems, establish best practices, lead design review and technology decisions, and mentor the team to excel, while driving the architecture, security, compliance, and observability of our Java/Spring Boot microservices. Platform and Infrastructure Ownership: Drive the deep understanding, architecture, and evolution of our core platform and infrastructure, focusing on resilience, communication between components, and scalability. Cross-Team Collaboration: Facilitate and drive cross-team collaboration with Product, QA, and other engineering groups to ensure end-to-end alignment and successful product delivery. AI Integration:

Technical Supervisor (PSL) Address: 6th Floor Unit 1 and Unit 2 Argus Block Sattva Knowledge City (Phase 1 Plot No. 2 Survey No. 83/1) Gate 11 Beside T-Hub Silpa Gram Craft Village Madhapur Rai Durg Facility: Persistent Systems - Argus IFM Hyderabad Qualification: Diploma Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP575297

Technical-Supervisor Address: S.NO -195 AND 198/2A MADEENAGUDA VILLAGE SERILINGAMPALLY MANDAL Ranga Reddy Facility: AURIGENE PHARMA MIYAPUR - FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP574504

... Address: Equinox Tower 2 3rd Floor Serilingampally Gachibowli Hyderabad Rangareddy District Facility: Persistent Systems-Equinox IFM Hyderabad Qualification: Diploma Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP573651

Technical Executive Address: Telangana, 500032 Facility: CGI INFO SYSTEMS - FM HYD Qualification: Graduate Experience: 5 - 6 years Source: Sodexo India | Job Code: IJP569136

Member Of Technical Staff TLP - HBM Verification — Hyderabad - Phoenix Aquila, India. Apply via Workday.

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We’re looking for a Marketing Analytics Manager who will own the strategy and optimization of marketing performance reporting across the organization. This role goes beyond dashboard creation—you’ll act as a strategic partner to marketing and leadership, translating data into actionable insights that drive pipeline growth and improve campaign performance. You will define how success is measured across the marketing funnel, proactively identify trends and opportunities, and ensure the organization has a clear, consistent view of performance. You will partner closely with Marketing, RevOps, and data teams to enable scalable analytics solutions and trusted reporting. Analytics Strategy & Ownership Own the end-to-end marketing analytics strategy, including defining KPIs, establishing reporting frameworks, and standardizing measurement approaches across the funnel Establish and govern a consistent source of truth for marketing performance across channels, segments, and funnel stages Define success metrics tied to pipe

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Level 1 Support Representative is an early-career technical support professional who delivers high-quality technical support to Redwood customers by managing customer inquiries, performing initial troubleshooting, and resolving routine to moderately complex issues. As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to SLAs, and strong troubleshooting skills. The L1 support representative follows established processes and collaborates with internal teams. This role focuses on developing product knowledge, strengthening diagnostic skills, and building confidence in handling customer cases with growing autonomy. Manage incoming customer tickets with moderate autonomy, ensuring timely responses, clear communication, and accurate updates. Perform initial troubleshooting and gather required information to diagnose issues. Escalate cases a

Technical Knowledge Address: Qualcomm India Private Limited SEZ 22nd, 21st, 20th, 19th and 18th Skyview 20 Building of M/s Divija Commercial Properties Pvt. Ltd IT/ITES SEZ at Raidurgam Village, Serilingampally Mandal, Ranga Reddy District.Hyderabad Facility: QUALCOMM HYDERABAD CMZ Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP569117

Need technical Knowledge Address: Qualcomm India Private Limited SEZ 22nd, 21st, 20th, 19th and 18th Skyview 20 Building of M/s Divija Commercial Properties Pvt. Ltd IT/ITES SEZ at Raidurgam Village, Serilingampally Mandal, Ranga Reddy District.Hyderabad Facility: QUALCOMM HYDERABAD CMZ Qualification: Graduate Experience: 2 - 5 years Source: Sodexo India | Job Code: IJP569121

Need Technical Knowledge Address: Qualcomm India Private Limited SEZ 22nd, 21st, 20th, 19th and 18th Skyview 20 Building of M/s Divija Commercial Properties Pvt. Ltd IT/ITES SEZ at Raidurgam Village, Serilingampally Mandal, Ranga Reddy District.Hyderabad Facility: QUALCOMM HYDERABAD CMZ Qualification: Diploma Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP569119

Opportunity Overview: We are seeking a Technical, Hands-on Manager to lead a team in building AI-driven healthcare enterprise applications . In this role, you will combine strong people leadership with deep technical expertise to guide the development of scalable, data-intensive solutions that drive meaningful business impact. As a leader who is still technically involved , you will mentor and manage data scientists and analysts while having the ability to guide the team through evaluating, selecting, and implementing the right models , paired with an understanding of end to end workflow and ensure the delivery of scalable AI solutions . This position requires excellent communication and collaboration skills as you partner closely with internal stakeholders and cross‑functional engineering, product, and clinical teams . In our fast-paced environment, adaptability is key—your ability to reprioritize quickly and lead your team through evolving business needs will ensure maximum impact What you’ll do: Lead, mentor, and develop a high‑performing team of Data Scientists and ML Engineers, ensuring strong execution and continuous skill advancement. Contribute to event‑driven architecture design and implementation, enabling asynchronous processing and large‑scale system integration. Work seamlessly across functions—partnering with Data Scientists on model tuning, experimentation, and prompt design; collaborating with Product and Software Engineering to embed AI/ML into user-facing applications; engaging with DevOps/Platform Engineering on environment setup, CI/CD, monitoring, and reliability; and working with Data Engineering on pipeline design and ingestion strategies. Provide technical leadership in the effective use of AWS services such as Lambda, EC2, EMR, S3, Athena, Batch, Textract, Comprehend, Bedrock. Drive the implementation of project scope definition, effort estimation, and planning in close coordination with cross-functional teams. Conduct code reviews, pr