Technical Manager in Dublin

About the Team The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operations, support conference rooms and events, manage vendors and assets, and continuously improve systems, documentation, and workflows to strengthen the employee experience as OpenAI grows. About the Role As the EMEA Regional IT Support Lead based in Dublin, you will be the senior onsite IT owner for the Dublin office while serving as the regional lead for IT support across EMEA. You will combine high-quality hands-on support with regional coordination, operational leadership, and process improvement. Your scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones. We are looking for someone who is customer-focused, technically strong, and able to operate independently in a fast-moving environment. You should bring strong judgment, clear communication, and the ability to turn ambiguous operational needs into reliable systems that improve the employee experience. This role is the onsite IT lead in our Dublin office, serves as the regional lead for EMEA IT support, requires 5 days in office per week, and offers relocation assistance to new employees. This role is based in our Dublin office. In this role, you will: Own EMEA IT Support: Take end-to-end ownership of the regional support experience, from prioritizing needs and resolving escalations to addressing systemic gaps and driving improvements. Lead EMEA Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across EMEA. Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workf

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Technical Support Engineer (TSE), you’ll play a critical role in supporting our customers by resolving their most complex technical issues and serving as the final technical escalation point for our Technical Support Specialists (TSS). You’ll collaborate closely with our Support and Engineering teams to ensure we deliver a best-in-class customer experience while meeting our service SLAs. Our goal is to provide best-in-class Technical Support to our customers. Our team’s mission: “We make complex solutions seem simple, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics are available publicly. What you’ll do as a Technical Support Engineer at Vanta: Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs. Develop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more. Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team. Demonstrate a strong sense of ownership and accountability for the overall customer experience. Clearly explain complex solutions to customers and document them for future use. Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends. Create reproducible test cases and collaborate with Product and Engineering to improve the platform. Validate and escalate bugs to Engineering,

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identi

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you'll serve as a trusted technical voice, guiding customers toward clarity, feasibility, and alignment on the end-to-end solution. You’ll be an integral part of the Sales team, working to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will ultimately improve retention and overall success. This role will be based from our London or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Solutions Engineer at Vanta: Serve as a strategic sales partner, owning the technical relationship with prospects and customers. Strategic Discovery and Deal Qualification: Partner with Account Executives to uncover technical, operational, and business pain points, validating use cases and aligning solutions to measurable customer impact and urgency. Secure the Solution Win and Alignment: Validate technical feasibility, drive clarity on success criteria, and guide stakeholders toward a shared vision for the end-to-end solution (The Solution Win: Desirable, Viable, and Aligned). High-Impact Technical Validation: Deliver tailored, narrative-driven demonstrations that showcase how Vanta solves the customer's specific problem. Validate the feasibility of standard and semi-complex integrations and confirm alignment with customer environments, workflows, and architectures. Solution Strategy and Deal Shaping: Partner with the Account Executive to align the customer's success criteria with Vanta's unique strengths, proactively surface technical risks, and propose clear

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role: We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in Dublin. We use a hybrid work model of 3 days in the off

About the Team The Solutions Engineering team is made up of trusted technical advisors who help organizations adopt OpenAI’s technology safely, effectively, and responsibly. We partner closely with customers, Sales, Product, Engineering, and Security to translate frontier AI capabilities into practical workflows that create real-world impact. Cybersecurity is one of the most urgent areas where AI can help. As frontier models become more capable at reasoning over code, logs, infrastructure, and security evidence, organizations need guidance on how to evaluate, validate, and deploy these systems safely. Our goal is to help customers move from identifying risks to implementing solutions. About the Role We are committed to bringing together people from diverse backgrounds and perspectives who are excited to help build and deploy safe, useful AI. We are seeking a solutions engineer to partner with our Enterprise customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Enterprise Sales, Security, and Product teams. We are looking for a Field Security Specialist to help security leaders and hands-on practitioners understand how OpenAI models, APIs, Codex, and agentic workflows can be applied to real cybersecurity use cases. This is a customer-facing specialist role for someone who can move fluidly between CISO-level conversations, practitioner-level technical depth, and hands-on solution design. You’ll help customers evaluate OpenAI for workflows like secure code review, vulnerability triage, threat modeling, remediation, SOC workflows, detection en

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday) You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues,

About the Team The Applied AI Engineering team is responsible for helping developers and enterprises safely and effectively deploy OpenAI technologies in production. We act as trusted technical advisors and thought partners for customers, working side by side with their teams to identify high-value use cases, design practical architectures, and move from prototype to durable deployment. Cybersecurity is one of the most urgent domains where AI can help. Security teams are under pressure to reason across code, logs, infrastructure, tickets, alerts, and vulnerability data faster than ever. As frontier models become more capable, organizations need deep technical guidance on how to evaluate, validate, and safely deploy AI systems in security-critical workflows. About the Role We are looking for a Cybersecurity Applied AI Engineer to partner with customers and help them apply OpenAI models, APIs, Codex, and agentic workflows to real cybersecurity use cases. You will work with CISOs, security executives, application security leaders, SOC teams, security engineering teams, and hands-on practitioners to identify where AI can create measurable security outcomes. This is a customer-facing technical role for someone who can move fluidly between executive strategy, practitioner-level cyber depth, and hands-on solution design. You will help customers evaluate and deploy workflows such as secure code review, vulnerability triage, threat modeling, remediation, SOC and incident response workflows, detection engineering, cloud security, GRC automation, and security validation. You will collaborate closely with Sales, Solutions Engineering, Product, Engineering, Research, and Security to turn customer needs into safe deployment patterns, reusable field assets, and product feedback. This role is based in our Dublin Office. We offer relocation support to new employees. In this role, you will: Deeply embed with strategic customers as the technical lead for AI-enabled cybersecurity workf

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue suite Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. What you’ll do As a Tax Account Executive at Stripe, you will use your sales and product expertise to help drive growth through both existing and new to Stripe customers. You will collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in depth product discussions with existing and prospective customers – and building and executing against our go to market strategy. Responsibilities Drive revenue and retain users to achieve and over perform on target and KPIs Lead discussions with our largest existing and prospective customers Contribute to the development of go-to-market playbooks alongside product, marketing, sales, and technical services stakeholders Understand and articulate the value propositions of Stripe Tax to key stakeholders, including technical teams, financial departments, partners and C-suite executives. Develop a deep understanding of global indirect tax requirements of potential customers. Build and maintain relationships with clients, guiding them through the sales pr

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals. You’ll be an integral part of the Sales team, working both pre and post-sales to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback. This role will be based from our London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Solutions Engineer at Vanta: Own the technical relationship with our commercial prospects/customers Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape. Listen carefully to prospects and clients to provide market feedback to the product team and help prioritise functionality needed to drive sales opportunities Support customers thought their trial process with Vanta Build product examples, documentation, and other critical resources for our customers Cultivate an environment of teamwork, openness, creativity, and continuous improvement Creatively identify and help drive new programs to improve the pre to post-sales transition How to be successful in this role: Must be able to work in our London office 3 days a week (Tuesday, Wednesday

About the Team The Privacy Engineering team builds secure, reliable systems that help OpenAI meet its legal obligations while protecting user data. We partner closely with Legal and engineering teams across OpenAI to support lawful data access requests and other critical legal workflows. Our work turns complex, high-stakes processes into auditable and dependable technical systems with clear human oversight and strong privacy and security controls. About the Role We’re looking for a full-stack Software Engineer to build the internal tools and data pipelines that power lawful data access request workflows and Legal Operations. You will work across product and data systems to make authorized retrieval and case handling accurate, efficient, and auditable. This role is well suited to someone who enjoys translating ambiguous operational requirements into durable systems, cares deeply about sensitive-data handling, and wants to improve both technical reliability and the day-to-day experience of the people operating these workflows. In this role, you will: Design, build, and operate backend systems and workflow tooling for the full lifecycle of lawful data access requests, from intake and scoping through authorized retrieval, review, preparation, and audit. Build reliable data pipelines and interfaces across products and data stores so authorized teams can locate and handle the right records accurately and reproducibly. Implement least-privilege access, approval gates, provenance, audit trails, data minimization, and safe failure modes for sensitive workflows. Partner with Legal and Legal Operations to translate legal and operational requirements into clear technical designs and intuitive operator experiences. Identify responsible automation opportunities that reduce repetitive work while preserving human review, judgment, and accountability. Own production systems through testing, observability, incident response, documentation, and continuous reliability improvements. Hel

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Velocity team is a highly consultative sales team that is responsible for the growth of Stripe’s SMB customers within the region. We work with the most ambitious and fastest growing companies - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses. What you’ll do As an Account Executive, you’ll own the full sales cycle, from prospecting and closing to managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with existing SMB Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, deal structuring and negotiating, to close and activation Own a named account list and develop account plans for winning and expanding business with high growth technology companies Develop outbound strategies to create and nurture opportunities Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business Be responsible for account mapping

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Being an SDR at Vanta is, first and foremost, about hitting targets and driving revenue. But beyond that, it’s about joining a community that is deeply committed to your success and career growth. We believe that the future of our sales organisation lies with our SDRs, which is why we place a strong emphasis on enablement and career advancement. You’ll receive the training, support, and mentorship you need to excel, with a clear path to advance within our sales team. Vanta is growing quickly, we're profitable, and we're continually outpacing our growth targets while maintaining very strong NPS scores. Needless to say, it's an exciting time! We're scaling our Sales Development team with customer-focused SDRs who will take ownership of our outbound sales engine and help to build pipeline as we move up market, and distinguish Vanta as best-in-class to prospects in a burgeoning competitive landscape. If this sounds like you, and you're excited to join a growing team, we'd love to hear from you. What you’ll do as a Business Development Representative at Vanta: Have a strong understanding of Vanta’s value proposition and product Master the process of identifying strategic accounts using tools like Salesforce, ZoomInfo, Outreach, Linkedin Sales Nav, and 6Sense, that will help us move up market Organise a multi-channel approach to prospecting and and maximise efforts by developing sequences in Outreach Coordinate meetings on account executive’s calendars and log activities Efficiently and gracefully counter objections, as well as have excellent interpersonal & technical skills How to be successful in this role: Have an enthusiasm f