Technical Solutions Engineer Jobs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff Software Engineer. About the job The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC). In 2026, "getting a phone number" is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale. Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements. As a Staff Software Engineer (P4), you will be a key technical leader for a platform that processes millions of requests. You will build innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff Software Engineer. About the job This position is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing agile methodologies to continuously deliver value to customers. Responsibilities In this role, you’ll: Be an owner: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them Wear the customer's shoes: Work closely with stakeholders to understand customer needs and, devise and deliver, s

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Pacific hours (9am to 6pm PT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There wi

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during US Central hours (8am to 6pm) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There wi

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Pacific hours (8am to 5pm PT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will als

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as a Principal Software Engineer for Stytch, where you'll shape the next generation of identity storage, relationship tracking and resolution. About the job As a Principal Software Engineer, you will serve as the technical anchor for a brand new, 0-1 initiative: building an Identity Graph on the Fraud & Risk teams. This foundational platform will synthesize data across multi-cadence sources to provide real-time identity resolution across multiple use cases. You will take early-stage concepts and POCs, wrangle ambiguity, and actively clarify boundaries to turn them into an actional MVP. In this role you will help own the platform's technical direction, creating a clean separation between the graph substrate and downstream consumers. You’ll partner closely with product management, architect and engineering leadership to drive cross-team alignment and manage stakeholder expectations. This is a rare change to operate like a startup withi

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Software Engineer. About the job This position is needed to lead the planning, design, development, and testing of large-scale software systems and new product capabilities, including cloud and internet-facing services. You’ll set technical direction, drive delivery using modern engineering practices, and ensure what we ship is secure, compliant, and production-ready. You’ll partner closely with product and engineering teams to turn requirements into reliable, high-quality software. Responsibilities In this role, you’ll: Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions. Design, implement, and review high-quality code for core services, APIs, platforms, and/or user-facing applications. Translate business goals into technical roadmaps, identify tradeoffs, and align stakeholders on solution direction. Improve system resiliency, laten

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Network Engineer. About the job This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure. Responsibilities Build, operate and support the global Twilio IT network infrastructure. Keep track of network assets, including network hardware and software. Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team. Work closely with stakeholder teams to determine c

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s the opportunity? We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI-first platform to the world’s most complex organizations. You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers. About this Role This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements. Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R&D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap. You will be respo

About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. The Opportunity: Datadog’s Staff Engineers are our technical leaders operating at the forefront of technology, building solutions that take us through at least our next five years of growth. They do this in three major ways: As individual contributors, they bring world class technical abilities to deliver industry leading systems in areas such as data visualization, virtual runtime profiling, and planet scale streaming. As technical leaders they bring experienced technical breadth and communication skills to tackling design and architectural problems spanning the organization, charting the right course, then leading delivery. In both roles they participate in the staff engineering community and help us learn from what the industry is doing and what we've built before, and so improve company wide standards around software and systems engineering. Some examples of projects a staff engineer may own include designing and building a new data storage engine handling hundreds of millions of records per second, being the lead engineer building a new product like synthetics or profiling, or rebuilding a critical service to handle the next two orders of magnitude of scale. What You'll Do: Be the technical owner of multiple pieces of critical architecture in your area of the business Own delivery of the systems you architect from beginning-to-end, doing what it takes to get things shipped and at full scale in production Dive deep into performance of systems; inventing new approaches that bring efficiency at scale Who You Are: You have a BS/MS/P

We're looking for a Staff Engineer to join the Logs organization at Datadog and help redefine how our customers ingest, query, and derive insights from logs data. In this role, you’ll work closely with Product Managers and customers to drive complex initiatives across ingestion pipelines, search infrastructure, and intelligent log management capabilities - all while pushing the boundaries of what’s possible with AI and distributed systems. You’ll have the opportunity to lead efforts that shape the future of log management. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Product Managers to define ambiguous product requirements and determine the most impactful solutions for customers Lead technical strategy and execution and design systems surrounding log query performance and ingestion at scale. Explore and prototype new capabilities and collaborate with peers on initiatives spanning AI-powered log management, security and business operations, advanced query capabilities, and external data sources query capabilities. Mentor engineers across levels and contribute to growing a high-performing, collaborative team culture Who You Are: You have deep experience architecting and scaling backend systems, with a strong focus on data-intensive or distributed infrastructure You excel in ambiguous environments, demonstrating a mix of drive, curiosity and pragmatic decision-making You’ve partnered effectively with Product Managers and customers to define product direction and ship impactful features You have expertise in debugging complex systems and optimizing performance across real-time data pipelines You have experience in using AI agents tools in your day-to-day engineering practices You lead by example and enjoy helping others grow through m

Datadog is seeking a Regional Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take the lead technical role in your region supporting customer facing activities and engagements for key accounts. Enable a strong partnership between the SE team and other organizations within Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers. Manage a team of leaders and individual contributors, helping to ensure customer success pre-sale; Assist recruiting efforts to find and hire top talent within your region. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre and post sales activities Deliver semi-annual performance reviews along with collaborating on and executing individual development plans Who You Are: Experienced with 1-3+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other equivalent client facing role Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change Proven in your ability to grow and develop a

The Team This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. The ideal candidate should Have 5+ years of experience running critical systems at scale Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”) Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment A strong understanding of how to run a large scale Linux environment, including low level fundamentals Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python) Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc) Special Requirements: Be a US Citizen Expectations Participate in the development of a reliable and resilient multi-cloud platform that hosts business critic

We are looking for an experienced Senior or Staff Engineer for our SRE, InfraSec team, to guide the security of our cloud-based infrastructure. As a Staff SRE, you will be very hands-on technically while also mentoring a small team of SREs. The InfraSec team collaborates closely with other engineering teams to ensure that our infrastructure adheres to the highest security standards. They build essential security infrastructure and implement controls that reinforce the platform’s security posture. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions.This team is deeply involved in the technical aspects of security and the nuances of its actual implementation. This role can sit in our New York City, Austin, Seattle or San Francisco offices on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. Responsibilities: Cloud Security Design and Implementation: Help lead the design and deployment of security solutions for cloud platforms (AWS, Azure, GCP), including network and compute security, identity management, and cloud security posture management (CSPM) Automation and Monitoring: Build automated solutions for real-time security monitoring, logging, and alerting in cloud environments. Leverage native cloud services and third-party tools for runtime security monitoring and anomaly detection Security Tooling: Evaluate, implement, and manage cloud-native security tools and platforms for endpoint security, identity management (IAM), and CSPM Qualifications: Experience: 6+ years of experience in SRE, infrastructure engineering or similar role, with a strong focus on security work, with ideally 2+ years in a senior or staff engineering role Security Mindset: A comprehensive understanding of all facets of cloud environment security, spanning from foundational OS networking laye

Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production. This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap. This role will be based remotely in the United States (East Coast). Responsibilities Customer success Serve as the primary technical owner for customer engagements from initial discovery through production rollout Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence Technical integration Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams Work effectively within customer environments that have different stacks, infrastructure, and integration constraints Product feedback loop Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work Workstream collaboration Partner closely with product and engineering teams to help turn field patterns into reusable product capabilities Contribute directly in focused workstreams by helping drive technical design, implementation, and delivery Make sound engine