Technical Support Engineer 1 Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Manager of the Technical Solutions Engineering (TSE) team will grow and inspire the team responsible for the success of developers and our largest users integrating with Stripe's platform & products. What you’ll do At Stripe we consider the developer experience to be central to the overall experience of our customers. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building & growing complex systems on our financial infrastructure. Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering team is the glue to make that possible. We make our users feel empowered when we show them about something Stripe could do that they didn't think was possible. Internally, we champion developer experience as central to the overall experience around Stripe. Responsibilities Define and deliver a comprehensive technical support experience for developers and our most complex users (via internal user-facing teams) integrating Stripe Develop both the long-term vision and strategy for the Technical Solutions Engineering team and manage day-to-day operations Develop relationships across the entire organization at Stripe to influence others in aiming for the best developer experience possible Work cross-

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems. What you’ll do TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe. Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed. Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, ben

About the team Our Technical Services (TS) team members use their exceptional problem solving and customer service skills in conjunction with their deep technical experience to advise customers and to solve their complex MongoDB problems. The Curriculum Engineer will work closely with this team and the rest of the TS Enablement program in order to create and maintain technical education modules for both new and upskilling team members to perform their support tasks at the highest levels. Responsibilities include designing,creating and delivering interactive internal training modules in cooperation with technical leaders and subject matter experts. We are looking to speak to candidates who are based in Vancouver for our hybrid working model. Responsibilities Develop, maintain, and continually improve internal training materials (videos, slides, reference materials, evaluations, etc.) Identify technical and procedural training needs across the team Help foster a culture of continual learning, skill sharing through live training, coaching and mentoring Build out the training curriculum, module hierarchy and training policies Foster subject-matter expert contributions to the creation and review of technical content Establish and report on training KPIs and success metrics Create environments and technical exercises for hands-on engineering workshops Improve practices and tooling related to the training content lifecycle Evaluate and recommend the most effective delivery methods for training Suggest the appropriate cadence to keep key skills fresh as well as supporting new product and feature readiness across the organization Work with a globally distributed team across multiple time zones Requirements Experience developing and delivering technical education/training Experience consolidating and presenting technical concepts from subject-matter experts Familiarity with course development methodologies Proven success in creating, delivering and man

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Austin for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas Systems administration Distributed systems Network Administration Database architecture and administration Application Architecture Data architecture and design Performance tuning and benchmarking Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, i

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership. Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership. That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir. As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, travelling, or preparing for an important meeting. You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix. You're proactive by nature and complacency isn't something you settle for, and it’s not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps. People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat. What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. When you

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership. Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership. That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir. As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting. You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix. You're proactive by nature and complacency isn't something you settle for, and it’s not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps. People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat. What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. Whe

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. About the Role & Team Everpure acquired Portworx to create the industry's most complete Kubernetes Data Services Platform for cloud-native applications. In this role, you will be supporting multi-cloud data services for Kubernetes and containerized workloads, enabling leading enterprises to run mission-critical data applications smoothly across public and private clouds. WHAT YOU'LL DO Analyze & Support: Troubleshoot and support large-scale customer deployments in public/private clouds across all severity levels. Technical Expertise: Provide hands-on guidance during all deployment phases, POCs, pre-sales calls, and production environments for key accounts. Cross-Functional Collaboration: Partner with engineering teams to analyze logs, reproduce complex customer issues, and develop long-term fixes. End-to-End Ownership: Track customer support cases end-to-end, triage multi-layer software stack issues, and escalate to core engineering when needed. Knowledge Sharing: Author and maintain KB articles, FAQs, and technical documentation for internal teams and customers. WHAT YOU BRING Experience: 2 - 4+ years in customer-facing technical support or Site Reliability Engineering (SRE). Containers & Orchestration: Solid working knowledge of Kubernetes, OpenShift, Tanzu, or VMware container solutions ( CKA certification is a plus ). Cloud Platforms: Hands-on experience with AWS, Azure, GCP, or related cloud technol

The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. The Opportunity: Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. You Will: Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with Ensure successful onboarding of new Solutions Engineers Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters Review and help prioritize Solutions Engineering escalations Dispatch customer requests throughout the day as part of a queue rotation schedule Oversee demo training and assist in demo certification Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers Build out documentation and knowledge base articles for a variety of technologies You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedu

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises, to harness the full power of Datadog’s platform, ensuring their growth, reliability, and performance. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. This is not just a support role; this is a career-defining opportunity to push boundaries, grow as an expert, and make a tangible impact on both our customers and Datadog’s future. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale Ensure the successful onboarding and development of Technical Escalation Engineers Oversee all projects and initiatives within the region, as well as cross regional ones, and functional a

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows. About the Role We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI. This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI. You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly rel

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Korean and English (spoken and written). Please note that your resume must be submitted in English , and the intervie

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Japanese and English (spoken and written). Please note that your resume must be submitted in English , and the interv