Technical Support Engineer Jobs

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview Develops and leads software engineering projects and creates the development and delivery of enhanced software solutions. Researches alternative technical solutions for changing business needs. Responsible for assuring the daily activities of the team meet the functional requirements and also follow coding best practices and non functional requirements. Role • Highly Motivated Technical Leader to Champion Software Development Projects and that can deliver results. • Researches alternative technical solutions for changing business needs. • Responsible for assuring the daily activities of the team meet the required service levels. • Successfully develop and lead major projects and complex assignments with broad scope and long-term business implications. • Develop innovative solutions that meet specific business needs. • Partner with scrum masters / project managers to lead day to day software development efforts. • Assist in day to day software development efforts including programming. • Create proof of concept applications • Collaborate with business and technical partners • Assist in the evaluation of 3rd parties and 3rd party products. • Ensure adherence to established quality control practices. • Create and maintain technology road-maps.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work focuses on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with our key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement ini

Lead Electrophysics Engineer Company: The Boeing Company Boeing Defense Space & Security (BDS) is seeking highly motivated Lead Electrophysics Engineer (Level 5) to support various programs located in Huntington Beach, CA, Seal Beach, CA , or El Segundo, CA . As a part of one or more Systems Engineering Integration & Test (SEIT) teams, you will provide technical engineering and program support, while serving as the core point of contact between your payload products and the broader system team. In this role you will serve as the technical owner for a range of RF related payload products, with an emphasis on system performance, integration, supplier technical management, and cross-organizational interface management. Your products will include both experimental and operational systems, extending through all lifecycle phases (early feasibility studies through operation and disposal). An ideal candidate will be highly motivated, with a strong technical background in RF and Radar systems, space environments, and RF payload integration onto air or space platforms. Position Responsibilities: Provide expertise over a broad range of radar related activities, including performance and trade studies of radar systems and architectures Oversee development and implementation of radar signal image processing techniques Perform system engineering and integration of Radar Warning Receivers (RWR) into various systems Developing Concept of Operations for the design and utilization of RF products Perform Mission Design and payload effectiveness analysis Lead technical teams, including subcontractors, to oversee hardware and processing

Become a part of our caring community Every large organization is making critical decisions today about how it will leverage AI over the next decade. Few have leaders who can both define that vision and demonstrate its viability through hands-on engineering. This role requires both. We build the platform that transforms millions of clinical documents into trusted, actionable data. Our systems use large language models (LLMs) to read medical records, extract structured facts, answer complex questions with citations to source documents, and route difficult cases to human experts. These capabilities support decisions that impact real healthcare outcomes for members. As a Principal AI Applied Engineer, you will define the technical strategy, architectural standards, and long-term vision for AI-enabled products across the organization. You will influence enterprise-wide decisions regarding AI platforms, model strategies, engineering standards, and technology investments while remaining deeply hands-on in prototyping, experimentation, architecture, and software development. This is the highest-level individual contributor role within the AI Applied Engineering organization. Success requires exceptional technical depth, organizational influence, strategic thinking, and the ability to translate emerging AI capabilities into scalable, reliable, and responsible production systems. Why Join Us Shape the long-term AI architecture and engineering direction for a large enterprise healthcare organization. Influence how AI-enabled products are designed, built, evaluated, deployed, and governed across multiple teams. Drive strategic decisions involving models, vendors, platforms, infrastructure, and shared capabilities. Prototype and validate emerging technologies before the organization invests at scale.</

NVIDIA pioneers computer graphics, gaming, AI, and accelerated computing. We are looking for a Technical Platform Operations Lead to join our team and play an important role in scaling Sales AI applications and platforms. This position offers the opportunity to shape how these solutions operate after launch and help ensure they remain reliable, secure, well governed, widely adopted, and continuously improved. You will collaborate with Sales, Product, Engineering, Data, Security, and IT teams to strengthen platform health, improve the user experience, and increase business impact. What you’ll be doing: Lead end-to-end post-launch operations for Sales AI applications, including availability, performance, support readiness, releases, upgrades, and lifecycle planning. Develop effective processes for incident response, problem management, changes, and issue resolution. Coordinate timely recovery and lasting improvements. Analyze service-level indicators and objectives, adoption metrics, dashboards, alerts, and user feedback to identify risks, performance degradation, and usage gaps. Collaborate with partner teams to translate operational signals and user needs into prioritized improvements and roadmap inputs. Improve adoption and business value through usage analytics, enablement, feedback loops, and user experience enhancements. Establish governance practices for security, access controls, compliance, documentation, and platform support. Develop automation, observability, and self-service capabilities that simplify operations and reduce repetitive work and recurring incidents. Prepare new AI capabilities and releases for production with runbooks, monitoring, rollback plans, support models, and partner enablement. What we need to see: 8&#43; years of experience in technical operations, pl

Work Flexibility: Onsite Stryker is seeking a Staff Advanced Manufacturing, Automation/Software Engineer to join our Advanced Operations team, supporting the Medical Division - Acute Care Business Unit. In this role, you will lead the design, development, and deployment of advanced automation and production test systems for new product introductions. This role is critical to ensuring reliable, scalable, and compliant manufacturing for patient support and patient environment products. You will serve as both a technical owner and a supplier-facing leader, architecting systems internally while guiding external partners to deliver high‑quality automation solutions. You will have the opportunity to work on the design transfer of new products from research through development and into production. This is a hybrid role based out of Portage, MI. The team works onsite 4-5 days per week to support collaboration and project needs. What you will do: Automation System Architecture & Development Lead the full lifecycle of industrial automation and test systems from requirements, architecture, and design through implementation, validation, and release. Define system-level requirements encompassing mechanical, electrical, software, controls, and safety considerations. Develop and integrate control software, embedded interfaces, test sequences, and operator interfaces (HMI/SCADA). Ensure robust performance, maintainability, reliability, and alignment with design intent and manufacturing needs. Troubleshoot complex processes, software, and equipment issues; optimize system performance and uptime. Supplier & Equipment Vendor Leadership Manage automation and equipment suppliers, including capability assessments, technical reviews, process monitoring, and on‑site visits. Create clear, comprehensive

NVIDIA is seeking a Senior Firmware Engineer to join our CSP Engagements team, focusing on system software for Datacenter products such as GB200. This role combines deep technical expertise in embedded firmware development with customer-facing responsibilities to enable cloud service providers with next-generation computing platforms. You will work at the intersection of hardware and software, driving technical solutions from concept through deployment. What you will be doing: Design and develop firmware solutions for manageability and observability of data center servers. Actively participate in hardware bring-up activities, OOB firmware development, protocol stacks (Redfish, PLDM, MCTP, NSM) and hardware-software co-design for Cloud Service Provider deployments. Debug and troubleshoot NVIDIA GPU firmware issues, power management, performance, and thermal control problems for data center deployments, providing active support to CSPs. Partner directly with CSPs to deliver technical solutions, co-develop & co-debug features and optimizations, and provide support during new product introductions. Perform advanced system debugging, root cause analysis, and performance optimization for large-scale data center environments. Collaborate with AE, FAE, and Solution Architect teams to deliver integrated customer solutions and technical documentation. What we need to see: Deep expertise in data center server architectures, HPC systems, and hardware-software co-design. Deep expertise in embedded firmware, server management controllers, and hardware bring-up with proven track record of shipping production BMC solutions Strong knowledge of DMTF protocols (Redfish, IPMI, PLDM, MCTP, SPDM), telemetry frameworks, and out-of-band management architectures Expert-level skills in C/C&

Asana is seeking an experienced IT Systems Engineer (Identity) to join our growing IT Team and support the critical systems that keep IT moving forward. The ideal candidate will be focused on increasing IT efficiency through automation, and improving the end-user experience. Based in our Vancouver office, you will be primarily responsible for the support and implementation of our internal and cloud based IT identity infrastructure and applications. As an Identity Engineer, you will support and implement our internal and cloud-based IT identity infrastructure and applications to increase efficiency through automation. You will collaborate with cross-functional teams to improve the end-user experience while maintaining a crisp and detail-oriented focus on our identity systems. By leveraging your passion for technology and automation, you will play a critical role in scaling Asana's global IT operations. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Drive efficiency by implementing automated SSO on-boarding and off-boarding processes. Empower the organization through expert administration and support of Google Workspace, Slack, and Asana. Design and deliver security policies in partnership with the Security team to protect our global user base. Scale IT services by identifying and executing on high-impact automation opportunities. Standardize and automate routine IT tasks to improve overall system reliability. Resolve complex technical escalations with a focus on building long-term preventative solutions. Foster a robust IT environment by collaborating with Support and Security teams

The Role We are looking for a Senior Partner Deployed Engineer to join the Customer Solutions team, focused on building Coder’s partner ecosystem across EMEA. This is a new function at Coder, modeled on the Forward Deployed Engineer role pioneered by companies like Palantir and now the fastest-growing technical role at frontier AI companies. The difference: instead of embedding with a single customer to deploy a platform, you embed with strategic partners to help them understand, position, and deliver Coder’s platform across their entire customer base. You are part Field CTO, part Industry Strategist, part Technical Specialist, and part Partner Relations Lead. You will be the technical authority within our EMEA partner ecosystem: setting the vision for how Coder fits into each partner’s AI, cloud, and modernization offerings, co-creating the GTM sales plays that partner sellers take to market, building the demonstrations and workshops that generate pipeline, and producing the Partner Relations content that establishes Coder’s technical brand in the ecosystem. This is not a support role. You are equally comfortable holding a strategic roadmap conversation with a partner CTO and debugging a Kubernetes deployment in a partner’s lab in the same afternoon. You are energized by the challenge of building a new category through partnerships, motivated by the multiplied impact of enabling an entire ecosystem rather than a single customer, and capable of operating with full autonomy in a fast-moving startup environment. What You’ll Do Serve as the strategic technical thought partner to EMEA partner leadership, including practice leads, CTOs, and solutions architects at global systems integrators, regional cloud consultancies, and hyperscaler field teams. Own the technical relationship and set the vision for how Coder fits into each partner’s AI and modernization portfolio. Co-create sales plays tailored to each partner’s customer base, vertical focus, and services capabilitie

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 This is a once-in-a-lifetime opportunity to join a hyper-growth startup focused on saving people time and making the world more productive! ClickUp is looking for a Strategic Solutions Engineer to serve as a technical partner to our Sales and Success orgs for bringing in net new customers, expanding existing accounts, and accelerating our revenue growth. The ideal candidate is a strong strategic thinker, skilled presenter, and has enough technical aptitude to figure out solutions for any technical challenges clients experience. Teamwork is vital to how ClickUp operates and a significant portion of your responsibilities will include working closely with Managers to understand and coordinate team needs. You should be able to work independently with little supervision, and also enjoy a fast paced and collaborative work environment. It is important that you are able to manage a range of tasks and prioritize their responsibilities, and meet deadlines with urgency and optimism. The Role: Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients. Design, develop, deploy and manage customer-specific proof of value (PoV) projects. Build custom reports and dynamic dashboards for prospective clients' management teams. Assist with the functional and technical elements of RFPs. Stay current on new feature releases and maintain updated demo spaces for sales. This role will support customers across the Pacific Northwest Qualifications: This is a hybrid role based in the Pacific Northwest U.S., with a strong preference for candidate

We are seeking a Salesforce Engineer III to design, build, and support secure, scalable Salesforce solutions that support critical business operations. This is a senior individual contributor role requiring strong hands-on technical expertise, sound engineering judgment, and experience working in regulated environments. This position supports systems and data subject to FedRAMP and other U.S. government compliance requirements. Due to the nature of the work, U.S. citizenship is required. This role will be based remotely in the United States. What You’ll Do Design, build, and maintain Salesforce solutions across sales, service, customer, and operational workflows Implement functionality using Salesforce configuration, Flows, Apex, Lightning Web Components (LWC), SOQL, and platform automation Develop and support integrations between Salesforce and external enterprise systems Translate business requirements into secure, scalable, and maintainable technical solutions Participate in technical design reviews, sprint planning, code reviews, testing, deployments, and production support Troubleshoot and resolve issues related to automation, integrations, data integrity, and system performance Create and maintain technical documentation, support UAT and regression testing, and assist with user enablement Ensure all solutions comply with Salesforce best practices, internal security standards, and regulatory requirements Leverage AI-powered development tools to improve productivity and analysis, while adhering to security and compliance guidelines Responsibilities Technical Delivery: Own end-to-end delivery of Salesforce features using a mix of declarative and programmatic solutions Secure Engineering: Design and implement solutions that meet FedRAMP, security, and compliance requirements, including least-privilege access and auditability Integration Design: Build and maintain secure integrations between Salesforce and downstream systems Engineering Excellence: Maintain high st

The IT SaaS Engineering Team plays a critical role in enabling MongoDB’s post-sales business processes, including Customer Success, Support, Renewals, Services, and account management workflows. By leveraging Salesforce and related business systems, the team ensures that post-sales teams have the tools, automation, security, and governance needed to effectively manage customer relationships, support customer outcomes, improve operational efficiency, and drive long-term customer growth. With deep expertise in Salesforce development, platform governance, automation, integrations, and system operations, the team continuously enhances the CRM platform to support evolving post-sales business needs. The team partners closely with stakeholders across Customer Success, Technical Services, Revenue Operations, Sales Operations, Billing, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Role Overview We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB’s post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health. The ideal candidate will have strong experience designing scalable Salesforce solutions for complex customer lifecycle processes, including customer success operations, support workflows, renewals, account management, customer health, and post-sales automation. What you’ll do Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account managemen

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Global Support & Partnerships team is a critical and unique part of helping Lyft succeed in our purpose to Serve and Connect. We support Lyft's international growth by developing integration platforms that seamlessly link global customers to an exceptional customer care experience. We go beyond simply supporting customers; we build the foundational infrastructure that turns every support interaction into a moment of genuine connection. Whether supporting our established North American community or welcoming new users worldwide, we ensure a unified, reliable, and efficient experience for riders, drivers, applicants and support agents alike. We are looking for an experienced technical leader who can support our global ambition by designing, owning, and scaling the Global Support Platform. Responsibilities: Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform. Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks. Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engineers to improve productivity without compromising code quality or security. Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team. Establish best practices f

About the Team The Ecosystem AI Deployment Engineering (ADE) team supports strategic partners as they build high-quality technical integrations into ChatGPT and Codex. Our goal is to create products users depend on, drive adoption and retention, and build an ecosystem where partners win when OpenAI wins. About the Role We are looking for an AI Deployment Engineer to help strategic partners design, build, evaluate, submit, launch, and maintain high-utility plugins for ChatGPT and Codex. This is a hands-on, partner-facing product engineering role for someone who can contribute to the platform itself, lead sophisticated partner engagements, and translate ambiguous product needs into production-ready integrations. You will work across partner product and engineering teams and OpenAI's product, engineering, partnerships, legal, policy, design, and go-to-market teams. You will identify the right use cases, prototype and review implementations, run evaluations, debug issues across systems, guide partners through submission and review, and support launch and post-launch iteration. The best person for this role moves fluidly between code, product judgment, project leadership, and clear communication with engineers and executives. This role is a fit for a product minded engineer who wants to stay close to users and partners while still going deep on code, reliability, evaluations, and developer experience. The goal is to help partners ship plugins that are not merely technically functional, but genuinely useful in ChatGPT and Codex. This role is based in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own the technical partner journey for priority B2B plugins—from pitch and readiness assessment through architecture, build, evaluation, submission, launch, and ongoing maintenance. Identify strong plugin use cases, define crisp user journeys and expected behaviors, and

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Ads Solutions Engineer to partner with advertisers and agencies throughout the pre-sales and growth lifecycle, helping them successfully evaluate, launch, and scale on OpenAI’s advertising platform. You will serve as the technical expert in the sales process, translating advertiser objectives into scalable technical solutions across measurement, integrations, data activation, and campaign execution. This role sits at the intersection of sales, product, and engineering. You’ll work closely with Client Partners, Customer Success Managers, Product, Engineering, Policy, and Operations teams to remove technical blockers, accelerate revenue growth, and shape the future of OpenAI’s ads platform. This role is based in London, UK. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with Client Partners during the sales cycle to provide technical expertise that unlocks new business and accelerates deal closure. Lead technical discovery with advertisers and agencies to understand data flows, martech stack, measurement requirements, and activation goals. Design and recommend implementation approaches for pixels, APIs, server-to-server integrations, identity solutions, offline conversions, and measurement frameworks. Guide advertisers through onboarding and launch readiness, ensuring successful setup of tracking, attribution, audience signals, and reporting. Troubleshoot technical issues related to implementati