Technical Support Engineer Jobs

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role you will: Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. Drive customer success and health through effective onboarding, adoption, value realization, and retention. Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success. Partner closely with the sales te

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role you will: Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. Drive customer success and health through effective onboarding, adoption, value realization, and retention. Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success. Partner closely with the sales te

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Our Talent team is looking for an experienced and discerning technical recruiter to help build Linear’s next generation of engineering talent. This is a hands-on, high-impact role for someone who sees recruiting as a craft. Your primary focus will be growing our engineering team in North America. You’ll work closely with engineering leadership and our existing recruiters across product, infrastructure, AI, mobile, and emerging technical roles. You’ll own the full search, from mapping talent markets and activating networks through assessment, work trial support, and close. Linear engineers tend to combine technical depth with product judgment, craftsmanship, and significant ownership. Finding them requires more than matching resumes to requirements. We’re looking for someone who can recognize these qualities, reach candidates with precision, and continually sharpen their judgment through close partnership with our team. All recruiters at Linear are generalists and may support other functions as company priorities evolve, but engineering will be the primary focus of this role. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North American (Eastern time zone), with a strong preference for the New York City area. Being in New York enables closer partnership with our growing local team, c

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Job Summary We are looking for an experienced Growth Infrastructure Engineer to build and maintain the technical backbone that enables scalable growth experiments, high-performance data pipelines, and automated systems that drive user acquisition, engagement, and product iteration. This role sits at the intersection of growth, product, and infrastructure — combining deep technical engineering with experimentation and data-driven optimization. You will collaborate with product, data science, and backend teams to ensure that growth initiatives run smoothly and scale efficiently across systems. Key Responsibilities Growth Infrastructure & Systems Design, implement, and maintain scalable infrastructure that supports growth and experimentation needs. Build and optimize analytics pipelines to capture key product and growth metrics (acquisition, activation, retention, etc.). Develop automated workflows for user onboarding, campaign delivery, and performance tracking. Experimentation & Optimization Support A/B testing frameworks and integrate them into production systems. Enable reliable data collection and evaluation for growth experiments. Automate deployment and rollout of growth feature flags and tests. Cross-Functional Collaboration Partner with Growth Product Managers, Data Engineers, and Analysts to define technical requirements for growth initiatives. Translate business goals into technical specifications and system designs. Provide guidance on performance, reliability, and scalability trade-offs. Monitoring & Reliability Implement monitoring and alerting for growth infrastructure services. Troubleshoot production issues and optimize for uptime and performance. Ensure data quality and consistency for report

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We are looking for a highly skilled PSIRT Engineer to lead the vulnerability response program for Replit’s cloud-native AI platform. You will own the lifecycle of security vulnerabilities affecting our products and services—from intake to validation, remediation coordination, and public disclosure. This role requires strong technical ability to reproduce vulnerabilities , deep understanding of web/app/cloud exploit classes, and experience operating bug bounty and coordinated disclosure programs. You will work closely with Engineering, Cloud Security, SecOps, SRE, and IT teams to ensure vulnerabilities are fixed quickly and communicated responsibly. What You’ll Do Vulnerability Intake, Triage & Validation Manage intake from bug bounty platforms (HackerOne preferred), customer reports, automated scanners, pentest reports, and coordinated disclosure channels. Independently validate, reproduce, severity-score, and document findings. Identify duplicates and maintain a clean vulnerability records pipeline. Assess relevance and exploitability using OWASP, cloud misconfiguration patterns, and identity/authentication/authorization risks (Oauth, OIDC). Remediation Coordination & SLA Management Work with Engineering, SecOps, IT, SRE, and Cloud Security to confirm product impact and drive remediation. Provide detailed reproduction steps, proof-of-concepts, and technical analyses. Track SLAs, remediation progress, regression testing, and systemic improvements. Support SOC 2, ISO 27001, and pentest evidence needs as part of vulnerability lifecycle governance. Bug Bounty & Vulnerability Disclosure Program Management Design and evolve the bug bounty program, including scope, rules, and reward structures. Man

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Making data driven decisions is key to Plaid's culture. To support that, we need to scale our data systems while maintaining correct and complete data. We provide tooling and guidance to teams across engineering, product, and business and help them explore our data quickly and safely to get the data insights they need, which ultimately helps Plaid serve our customers more effectively. Engineers on Data Infrastructure are domain experts in Data Warehouse, Data Lakehouse, Spark, Workflow Orchestration, and Streaming technologies. We scale our existing data pipelines in a performant and cost efficient way while creating the necessary abstractions to make developing on top of this platform extremely simple for other engineers at Plaid. Responsibilities Contribute towards the long-term technical roadmap for data-driven and machine learning iteration at Plaid Leading key data infrastructure projects such as improving ML development golden paths, implementing offline streaming solutions for data freshness, building net new ETL pipeline infrastructure, and evolving data warehouse or data lakehouse capabilities. Working with stakeholders in other teams and functions to define technical roadmaps for key backe

As a Staff Engineer on Datadog's Compute – Disruption and Workload Placement team, you'll help define how our Kubernetes fleet scales to meet the demands of rapidly growing AI and cloud-native workloads. You'll work on the systems that ensure engineering teams have the right compute capacity, in the right region, at the right time across AWS, Google Cloud, and Azure. This is a highly technical, high-impact role where you'll shape the future of capacity orchestration, influence platform architecture, and solve infrastructure challenges that directly support Datadog's continued growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead the technical direction of capacity management and workload placement for Datadog's Kubernetes platform spanning 100,000+ virtual machines across multiple cloud providers. Design and build systems that optimize how engineering workloads are scheduled and deployed across regions while balancing capacity constraints, reliability, and performance. Partner across infrastructure teams to evolve multi-region and multi-cloud capacity orchestration as Datadog continues to scale. Develop production software in Go to improve Kubernetes platform capabilities, automation, and operational efficiency. Use data and capacity signals to influence infrastructure decisions, forecast growth, and improve workload placement strategies. Who You Are: You have significant experience designing and operating large-scale Kubernetes-based infrastructure or platform systems. You are an experienced software engineer with strong programming skills, ideally in Go or a comparable systems programming language. You have hands-on experience with at least one major cloud provider (AWS, Google Cloud, or Azure) and understand distributed cloud infrastructure. Yo

As a Staff Engineer on Datadog's Compute – Disruption and Workload Placement team, you'll help define how our Kubernetes fleet scales to meet the demands of rapidly growing AI and cloud-native workloads. You'll work on the systems that ensure engineering teams have the right compute capacity, in the right region, at the right time across AWS, Google Cloud, and Azure. This is a highly technical, high-impact role where you'll shape the future of capacity orchestration, influence platform architecture, and solve infrastructure challenges that directly support Datadog's continued growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead the technical direction of capacity management and workload placement for Datadog's Kubernetes platform spanning 100,000+ virtual machines across multiple cloud providers. Design and build systems that optimize how engineering workloads are scheduled and deployed across regions while balancing capacity constraints, reliability, and performance. Partner across infrastructure teams to evolve multi-region and multi-cloud capacity orchestration as Datadog continues to scale. Develop production software in Go to improve Kubernetes platform capabilities, automation, and operational efficiency. Use data and capacity signals to influence infrastructure decisions, forecast growth, and improve workload placement strategies. Who You Are: You have significant experience designing and operating large-scale Kubernetes-based infrastructure or platform systems. You are an experienced software engineer with strong programming skills, ideally in Go or a comparable systems programming language. You have hands-on experience with at least one major cloud provider (AWS, Google Cloud, or Azure) and understand distributed cloud infrastructure. Yo

The Development Infrastructure team builds the tooling and systems our Asana engineers use every day to bring their ideas to production quickly and reliably. We build and operate the software that drives Asana’s roadmap. Each day, we combine industry best practices and innovation to support this product-focused company. We’re looking for a Software Engineer with a passion for developer infrastructure. You will work with a world-class team of engineers on deploying and operating existing developer tooling, and building new tools to support our global, growing development team. You will have a unique opportunity to design and develop the systems and applications that drive the Asana development experience, lead complex technical projects, and work on cross-functional initiatives to help define the future of software engineering at Asana. This role is based in our Reykjavík office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Innovate the architecture of our development sandboxes to accelerate development iteration. Modernize our build system, tighten iteration loops, and polish frequent cycles in the developer experience. Lead complex developer infrastructure projects from technical design through implementation, rollout, and operation. Partner with engineering teams to identify opportunities to enable teams to develop faster at Asana and help the company achieve our goals faster. Analyze complex developer infrastructure systems to uncover issues, root causes, and areas for improvement. Keep Asana up to date on open-source trends and identify new opportunities for improved development infrastructure. Champion code quality and solid

MongoDB seeks an experienced Senior Software Engineer to help level up IT and play a key role in building a new engineering team. This team works alongside the Internal Engineering department to build enterprise-grade software that enables coworkers to be more effective and efficient. As a Senior Software Engineer, you’ll take ownership of critical internal tools and platforms, drive technical decisions, and contribute at a high level to systems that support essential workflows across the organization. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations: Own the implementation and long-term maintenance of internal tools and platforms Lead technical design discussions and contribute to architectural decisions Write high-quality, maintainable code while setting a strong engineering example for the team Identify and proactively address technical debt, reliability risks, and scalability concerns Collaborate with engineers, product partners, and other stakeholders to prioritize and deliver high-impact work Success Measures: In three months, demonstrate strong ownership of one or more internal systems and contribute significantly to ongoing initiatives In three months, independently deliver meaningful improvements that reduce manual effort or operational friction In six months, have driven technical improvements or new tooling that measurably improves internal engineering efficiency, reliability, or velocity Our ideal candidate: Has 6+ years of professional software engineering experience Deep experience with at least one modern programming language (Python, Go, Rust, etc.) Strong technical judgment and the ability to independently solve complex engineering problems Excellent communication skills and comfort collaborating across teams and disciplines Comfortable working with modern infrastructure and delivery systems, including containerized applications, Kubernetes, and CI/CD tooling (e.g., Drone.io or simil

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Streaming Foundations team builds services and operates data pipeline infrastructure to support event streaming, messaging, and analytics use cases. We are looking for a Software Engineer who is passionate about distributed systems, platform engineering, and solving data-intensive problems at scale. In this high-impact role, you will get to work with engineers throughout the organization to build foundational infrastructure that allows Auth0 to scale for years to come. What you’ll be doing Help set the technical direction for the team and influence the engineering roadmap for the Platform’s streaming capabilities Design and lead the implementation of our most complex and critical systems for data-intensive use cases. Research and champion new technologies and architectural patterns to solve strategic challenges and scale the platform. Lead and influence cross-functional initiatives, ensuring technical alignment and successful execution across multiple teams. Improve the operational posture of our systems by designing for observability, reliability, and scalability, and by mentoring others in operational best practices. Coach and mentor senior engineers and act as a technical leader across the engineering organization. Collaborate with different stakeholders like product teams whenever needed. What you’ll bring to our teams 7+ years of software development experience in a fast-paced, agile environment Experience working with Golang or Java is preferred H

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s software forms the operating system for the militaries of the United States and her allies, driving outcomes and enhancing capabilities across the full spectrum of operations, intelligence, and support activities. Our defense applications are the tip of that spear, powerful tools used daily by thousands of soldiers, sailors, airmen, and marines to perform critical work at home and abroad from the Pentagon to the front lines. The engineers who build, maintain, and extend these applications are responsible for wielding the immense technical potential of Palantir’s data modeling and AI platforms to create exquisite domain-specific workflows and interfaces that modernize, extend, and revolutionize the capabilities of the warfighter. This is a front-end engineering role focused on marrying Palantir’s Foundry and AIP platform technologies, application specific backend services, and modern web technologies with domain expertise. These teams are nimble and select the right tool for the task in front of them rather than adhering to a rigidly defined tech stack, but the most common setups are React for standard DOM rendering, Maplibre and/or Three js for geospatial and 3D rendering, Redux (in various flavors) for state management, Conjure for API management, and OSDK for interaction with the foundry platform. A rich ecosystem of in-house libraries and toolchains sit on top of that foundation to provide cross-app messaging, live data streaming, robust classification based access control, and a host of other specialized functions. Defense applications developers both consume and produce these re-usable tools as part of their core engineering role. Core R

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s software forms the operating system for the militaries of the United States and her allies, driving outcomes and enhancing capabilities across the full spectrum of operations, intelligence, and support activities. Our defense applications are the tip of that spear, powerful tools used daily by thousands of soldiers, sailors, airmen, and marines to perform critical work at home and abroad from the Pentagon to the front lines. The engineers who build, maintain, and extend these applications are responsible for wielding the immense technical potential of Palantir’s data modeling and AI platforms to create exquisite domain-specific workflows and interfaces that modernize, extend, and revolutionize the capabilities of the warfighter. This is a front-end engineering role focused on marrying Palantir’s Foundry and AIP platform technologies, application specific backend services, and modern web technologies with domain expertise. These teams are nimble and select the right tool for the task in front of them rather than adhering to a rigidly defined tech stack, but the most common setups are React for standard DOM rendering, Maplibre and/or Three js for geospatial and 3D rendering, Redux (in various flavors) for state management, Conjure for API management, and OSDK for interaction with the foundry platform. A rich ecosystem of in-house libraries and toolchains sit on top of that foundation to provide cross-app messaging, live data streaming, robust classification based access control, and a host of other specialized functions. Defense applications developers both consume and produce these re-usable tools as part of their core engineering role. Core R