Technical Support Engineer Jobs

The Team We are Datadog’s in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential partners and ensuring that our integration ecosystem is high-performing, secure, and valuable. Partner Technology Solutions Engineers (TSEs) are the technical bridge between Datadog and our third-party developer community. We act as consultants, helping partners build world-class monitoring solutions on the Integration Developer Platform (IDP) . The Opportunity Datadog is looking for a Partner Technology Solutions Engineer to join our fast-paced team. You will be the primary technical contact for our partners, guiding them through the entire integration lifecycle—from initial architectural design to final publication on the Datadog Marketplace. This is a unique role that combines deep technical troubleshooting with high-level consulting and platform advocacy. You will work directly with external developers and see your contributions immediately reflected in the Datadog ecosystem. You Will Act as the technical lead for partners, advising on OAuth flows, log pipelines, OpenTelemetry, and agent-based vs. API-based configurations Perform architectural assessments and deep-dive code reviews for partner integrations in the integrations-extras and marketplace repositories, ensuring they meet our Quality Rubric Solve complex technical challenges for partners via Zendesk, Slack, and dedicated technical consultations Identify friction points in our Integration Developer Platform (IDP) and partner with our internal Product and Engineering teams to build a better developer experience Maintain public-facing developer documentation and internal tracking systems ( JIRA ) to ensure transparency and scale You Are A technical expert with 3+ years of experience in a technical role (Support Engineering, Solutions Architecture, or Software Development) Proficient in at least one language (Python or Go preferred) An observability enthusiast who unders

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Summary: Responsible for providing Engineering support to the manufacturing areas. Work with procedures, FMEAs, protocols (IQ/OQ/PQ, TMV, Studies, etc.), customer complaints, investigations, CAPA actions, Change Controls and improvement projects. Interact with Local and Divisional function groups. Essential Duties and Responsibilities: This section contains a list of five to eight primary responsibilities of the work. The incumbent will perform other duties as assigned. Participate in multifunctional projects to contribute with plan manufacturing strategies. Provide technical support to Manufacturing, Engineering and Quality areas. Improve manufacturing processes using analytical tools and Design of Experiments as required. <s

Support Engineering Technical Manager — USA - Hazelwood, Macau S.A.R.. Apply via Workday.

Advance Technical Support - Service Segment Engineer — Washington, United States of America. Apply via Workday.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results. What you’ll do You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals. Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, email, Slack or ticketing system. Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors. Walk customers through problem-solving processes and follow up to ensure issues have been resolved. Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation Support and maintain critical SaaS tools (Google Wor

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ). Identify where internal tooling might be developed or obtained to improve support efficiency. Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: Experienced in customer support, with 3+ years of experience providing developer support to technical customers. Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. Excellent communication skills and fluency in English. Skilled in using Linux/Unix operating systems and the command line. Experienced working with GitHub Issues and Discussions. Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. Having a degree in Computer Science is a plus too. Timezones & Logistics It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ). Identify where internal tooling might be developed or obtained to improve support efficiency. Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: Experienced in customer support, with 3+ years of experience providing developer support to technical customers. Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. Excellent communication skills and fluency in English. Skilled in using Linux/Unix operating systems and the command line. Experienced working with GitHub Issues and Discussions. Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. Having a degree in Computer Science is a plus too. Timezones & Logistics It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UT

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ). Identify where internal tooling might be developed or obtained to improve support efficiency. Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: Experienced in customer support, with 3+ years of experience providing developer support to technical customers. Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. Excellent communication skills and fluency in English. Skilled in using Linux/Unix operating systems and the command line. Experienced working with GitHub Issues and Discussions. Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. Having a degree in Computer Science is a plus too. Timezones & Logistics It’s a full-time position with a required location in North American time zones (we don’t believe in sustainabil

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ). Identify where internal tooling might be developed or obtained to improve support efficiency. Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: Experienced in customer support, with 3+ years of experience providing developer support to technical customers. Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. Excellent communication skills and fluency in English. Skilled in using Linux/Unix operating systems and the command line. Experienced working with GitHub Issues and Discussions. Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. Having a degree in Computer Science is a plus too. Timezones & Logistics It’s a full-time position with a required location in APAC time zones (we don’t believe in sustainability of ove

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ). Identify where internal tooling might be developed or obtained to improve support efficiency. Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: Experienced in customer support, with 3+ years of experience providing developer support to technical customers. Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. Excellent communication skills and fluency in English. Skilled in using Linux/Unix operating systems and the command line. Experienced working with GitHub Issues and Discussions. Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. Having a degree in Computer Science is a plus too. Timezones & Logistics It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UT

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way. This role brings together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing. Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. The RVP leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reacti

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field. WHAT YOU'LL DO Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices. Proactively understand customer requirements and expectations to deliver effective solutions. Communicate with customers in a clear, concise, and professional manner across all interactions. Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use. Manage multiple support cases and priorities simultaneously in a fast paced environment. Act as a customer advocate by driving issues internally and representing the company externally. Collaborate within a team environment, contributing to shared goals while continuously learning and growing. Participate in weekend, public holiday, and on call s

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB. The position will be based in our Gurugram office. The standard work week will be Monday to Friday, every week. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in more than one of the following areas Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster dep

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak with candidates based on the east coast for this remote role. Weekend Schedule Information: Schedule during the 6-9 month ramp period: Monday - Friday 7 AM - 4 PM ESTWeekend schedule post-ramp: Saturday - Wednesday 7 AM - 4 PM EST This schedule includes a mandatory 1 hour lunch break to ensure hand-over to 2nd shift from 3 - 4 PM. There will be a 20% uplift on your base salary for this weekend shift & there are no on-call requirements for your off days. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, et

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development. MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure. We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week. Cool things you’ll do You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll: Solve customer challenges across architecture, performance, recovery, and security Lead investigations from diagnosis to resolution, providing clear, actionable guidance Partner with Product Management and Engineering to advocate for customers and improve MongoDB Build tools, documentation, and training while mentoring peers and raising technical excellence What you need We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following: 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field Experience running complex, mission-critical production database systems Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS Ability